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Compare Zenloop vs InMoment

Comparison Summary

This comparison report of Zenloop vs. InMoment is based on a specific set of business needs and context. The comparison uses 6524 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zenloop and InMoment

Zenloop, InMoment, AskNicely, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zenloop covers Collecting Feedback with Promotions, Loyalty Management, Contact List Management, Advertisement with Promotions, etc.

InMoment focuses on Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.

"By reacting to customer feedback in an automated manner, we’ve been able to significantly increase repurchase rates. The zenloop integration took only a few hours.. " - Martin Gödicke

"Thanks to [InMoment's] expertise and experience management platform, we have created a foundation to translate feedback data into actionable measurements that can improve our efficiency and effectiveness where it matters most to our customers. This ...leads to a new way of working for Sky CS. " - Tina Bruder

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zenloop

Focus area

Zenloop is better than InMoment for

Software Failure Risk

  • low

logo InMoment

Focus area

Software Failure Risk

  • low

About

Feedback Management to Automate customer retention.

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Age

2016

2002

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

73

70

Total Goals
(we found evidences for)

16

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


customise loyalty program

identify target customers


contact list management



lifetime value management


rating and review management


engagement management

engaging and following up


communication management

sending & publishing communications


promotion management



social media management

engaging on social media

scheduling post to social media

managing social media account


knowledge management

creating knowledge base


discount management


relationship management


sales call management


sales document management

contract management


competitive intelligence


training & onboarding



content management


campaign management



sales review & feedback


segmentation and targeting



business development


helpdesk management



customer case management




motivation management



touchpoint management


influencer marketing



workflow management


generation of new leads



products & pricelist management



category management




lead qualification: technographic


lead qualification

lead qualification: technographic


conference call management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • Improve internal communications

  • Improve efficiency

  • Improve brand engagement

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Build brand awareness

  • Establish thought leadership

  • Improve stakeholder relations

  • Reduce bounce

  • See 13 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more

Top Channels

Channels Used

  • promotions

  • social media

  • phone calls

  • e-mail

  • chat

  • website

  • Slack

  • offline

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • review sites

  • trade shows

  • video

  • on premises

  • games

  • omnichannel

  • events

  • movies

  • Yelp

  • Twitter

  • Snapchat

  • Instagram

  • coupons

  • See 24 more
  • promotions

  • social media

  • phone calls

  • e-mail

  • chat

  • website

  • Slack

  • offline

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • review sites

  • trade shows

  • video

  • on premises

  • games

  • omnichannel

  • events

  • movies

  • Yelp

  • Twitter

  • Snapchat

  • Instagram

  • coupons

  • See 24 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting