Sogolytics Overview

This is a summary of the comprehensive capabilities and benefits of Sogolytics based on over 5410 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Sogolytics, Alchemer Enterprise Feedback Management Platform, Qualtrics CoreXM, SmartSurvey, SurveySparrow Enterprise, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Sogolytics is right for your needs? Our Cuspera AI engine can evaluate how Sogolytics fits your specific business needs, industry, and context. Get your personalized assessment report today.

Sogolytics supports business goals such as:

  • Enhance Customer Relationships
  • Acquire Customers
  • Improve Brand Engagement
  • Launch New Products
  • Build Brand Awareness

Sogolytics can help you with many activities, such as Customer Feedback Management, Engagement Management, Helpdesk Management, Social Media Management, Communication Management, etc. It can help manage these activities if you use Phone Calls and Social Media for these needs. As a solution, Sogolytics's capabilities include Feedback Surveys, Templates, Personalization, etc.

Sogolytics was founded in 2013. Education Vertical is its biggest customer base.

Reviews

"I’ve really enjoyed SoGoSurvey and, in my opinion, it’s the best survey platform out there for the price. Easy to use branching and skip logic in the survey reduces unnecessary items and the amount of time participants need to complete the survey. V...ariety of data analysis options that allow a quick visual of data and makes exploratory data analysis easy. " - Dorian Asher

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Sogolytics solved their Customer Feedback Management needs. Cuspera uses 5410 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Sogolytics.

Other priorities:

  • Improve Brand Engagement
  • Launch New Products
  • Build Brand Awareness
  • Scale Best Practices
  • Improve ROI
  • Shorten Ramp Up Time
  • Improve Efficiency
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Sogolytics.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management

4.99/5

Read Reviews (143)

"...It allows you to create great looking and easy to manage surveys completely for free. ..." 6 Steps to Create a Unique and Memorable Brand Identity
measuring customer satisfaction

4.91/5

Read Reviews (22)

"...Customer satisfaction survey...."
measuring net promoter score

4.76/5

Read Reviews (10)

"...The HealthShare Credit Union survey was designed specifically to meet all of the identified needs, and it benefitted from the use of key features such as Net Promoter Score and Question Display Logic...."
Engagement Management

4.79/5

Read Reviews (108)

"...As a marketing consultant, I sometimes run surveys for clients seeking customer feedback, or to take the temperature of the market, or as a means of engagement...."
engaging and following up

4.78/5

Read Reviews (94)

"...With the software, you can investigate customer engagement, experience, and find answers that inform positive change. ..."
Helpdesk Management with Phone Calls

4.83/5

Read Reviews (62)

"...- The pricing plan: Pricing for students is affordable (I can say value-for-money), unlimited questions, unlimited responses, and embed multimedia - Responsive and helpful customer support..."
PEER EXPERIENCES
Customer Feedback Management

4.99/5

Read Reviews (143)

"...It allows you to create great looking and easy to manage surveys completely for free. ..." 6 Steps to Create a Unique and Memorable Brand Identity
measuring customer satisfaction

4.99/5

Read Reviews (22)

measuring net promoter score

4.99/5

Read Reviews (10)

Engagement Management

4.79/5

Read Reviews (108)

"...As a marketing consultant, I sometimes run surveys for clients seeking customer feedback, or to take the temperature of the market, or as a means of engagement...." Peer review by Ann H., Consultant, Marketing and Advertising
engaging and following up

4.79/5

Read Reviews (94)

Helpdesk Management with Phone Calls

4.83/5

Read Reviews (62)

"...- The pricing plan: Pricing for students is affordable (I can say value-for-money), unlimited questions, unlimited responses, and embed multimedia - Responsive and helpful customer support..." Peer review by Nila Windasari

48+ more Business Use Cases

Our AI advisor, Wyz, harnessed 5410 insights from peers and experts to help you assess how these Sogolytics use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Dorian Asher

Grad Student

Spalding University

I’ve really enjoyed SoGoSurvey and, in my opinion, it’s the best survey platform out there for the price. Easy to use branching and skip logic in the survey reduces unnecessary items and the amount of time participants need to complete the survey. Variety of data analysis options that allow a quick... visual of data and makes exploratory data analysis easy.

Testimonial By Dorian Asher

Katherine Idle

Director of eCommerce and Direct-to-Consumer Strategies

Entercom Communications Corporation

We love the ability to build layers and complexity in our surveys but that’s nothing compared to how we can easily analyze and export results. We’ve also found great response from SoGoSurvey anytime we’ve had an issue or need helped with a particular product. Testimonial By Katherine Idle

Lori Laraia

Office Manager

Missions Door

Above all I am very happy with the support that SoGoSurvey gives to its customers. The service is easy to use as well. I am looking forward to what new things we will be able to do with our surveys. Testimonial By Lori Laraia
CUSTOMERS TESTIMONIALS

Dorian Asher

Grad Student

Spalding University

I’ve really enjoyed SoGoSurvey and, in my opinion, it’s the best survey platform out there for the price. Easy to use branching and skip logic in the survey reduces unnecessary items and the amount of time participants need to complete the survey. Variety of data analysis options that allow a quick... visual of data and makes exploratory data analysis easy.

Testimonial By Dorian Asher

Katherine Idle

Director of eCommerce and Direct-to-Consumer Strategies

Entercom Communications Corporation

We love the ability to build layers and complexity in our surveys but that’s nothing compared to how we can easily analyze and export results. We’ve also found great response from SoGoSurvey anytime we’ve had an issue or need helped with a particular product. Testimonial By Katherine Idle

Lori Laraia

Office Manager

Missions Door

Above all I am very happy with the support that SoGoSurvey gives to its customers. The service is easy to use as well. I am looking forward to what new things we will be able to do with our surveys. Testimonial By Lori Laraia

Case Studies

COMPANY CASE STUDIES
Case Study The University of Newcastle Australia (UON)

Simple Solution Powers Complex Study

Read More
Case Study Bay Village Schools

Comprehensive Listening Builds Community Support

Read More
Case Study AUCH

Improved Analytics Boost Patient Satisfaction

Read More

Frequently Asked Questions(FAQ)

for Sogolytics

What is Sogolytics?

Sogolytics is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, collect product feedback, and conduct market research. It helps to enhance customer relationships, and acquire customers.

What is Sogolytics used for?

Sogolytics is a Customer Feedback Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Engagement Management and Helpdesk Management .

What are the top features of Sogolytics?

Feedback surveys, Templates and Personalization are some of the top features of Sogolytics.

Who uses Sogolytics?

Sogolytics is used by Education, Financial Services and Hospital & Health Care among other industries.

What are Sogolytics alternatives?

Where is Sogolytics located?

Sogolytics is headquartered at 2291 Wood Oak Drive, Suite 300, Herndon, VA 20171.

Popular Business Setting

for Sogolytics

Top Industries

  • Education
  • Financial Services
  • Hospital & Health Care

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Sogolytics to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Sogolytics

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.27/5

Read Reviews (1829)
Templates

4.33/5

Read Reviews (87)
Personalization

4.49/5

Read Reviews (69)
Dashboard

4.83/5

Read Reviews (39)
Ticketing

4.51/5

Read Reviews (13)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.27/5

Read Reviews (1829)
Templates

4.33/5

Read Reviews (87)
Personalization

4.49/5

Read Reviews (69)
Dashboard

4.83/5

Read Reviews (39)
Ticketing

4.51/5

Read Reviews (13)

IT and Other Capabilities

for Sogolytics

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.42/5

Read Reviews (284)
Data Import

4.29/5

Read Reviews (526)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.42/5

Read Reviews (284)
Data Import

4.29/5

Read Reviews (526)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.71/5

Read Reviews (57)
Phone Support

4.64/5

Read Reviews (47)
Email Support

4.58/5

Read Reviews (69)
24/7 Support

4.36/5

Read Reviews (651)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.71/5

Read Reviews (57)
Phone Support

4.64/5

Read Reviews (47)
Email Support

4.58/5

Read Reviews (69)
24/7 Support

4.36/5

Read Reviews (651)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.75/5

Read Reviews (2)
Analytics

4.74/5

Read Reviews (208)
Custom Reports

4.34/5

Read Reviews (894)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.75/5

Read Reviews (2)
Analytics

4.74/5

Read Reviews (208)
Custom Reports

4.34/5

Read Reviews (894)

Software Failure Risk Guidance

?

for Sogolytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Sogolytics

Vendor Profile Details

Company Name

Sogolytics

Company Website

https://www.sogolytics.com/

Year Founded

2013

HQ Location

2291 Wood Oak Drive, Suite 300, Herndon, VA 20171

Employees

251-500

Social

Financials

PRIVATE