Sogolytics Overview
This is a summary of the comprehensive capabilities and benefits of Sogolytics based on over 5410 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Sogolytics, Alchemer Enterprise Feedback Management Platform, Qualtrics CoreXM, SmartSurvey, SurveySparrow Enterprise, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Sogolytics is right for your needs? Our Cuspera AI engine can evaluate how Sogolytics fits your specific business needs, industry, and context. Get your personalized assessment report today.
Sogolytics supports business activities such as:
- Customer Feedback Management
- Engagement Management
- Helpdesk Management
- Social Media Management
- Communication Management
Sogolytics can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Brand Engagement, Launch New Products, Build Brand Awareness, etc. It can help manage these activities if you use Phone Calls and Social Media for these needs. As a solution, Sogolytics's capabilities include Feedback Surveys, Templates, Personalization, etc.
Sogolytics was founded in 2013. Education Vertical is its biggest customer base.
Reviews
"Ease of running reports and downloading the results. In addition, the level of detail available in the reporting helps us get to know more about our customers’ technology preferences. The ease with which we can combine or clone surveys. Excellent cu...stomer service. Any time I’ve encountered an issue, it’s been resolved within a few hours. " - Jennifer Turner
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Sogolytics solved their Customer Feedback Management needs. Cuspera uses 5410 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Sogolytics.
Use Cases
Peers recommend Customer Feedback Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Sogolytics.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management |
4.99/5 ★ |
"...SoGo is an amazing survey management tool that helped me a lot creating my surveys...." Peer review by Reza Mirsalari, Information Technology and Services |
| measuring customer satisfaction |
4.91/5 ★ |
"...We have been using SoGo survey for our non-profit group to access customer satisfaction for our twice a year consignment sale...." Peer review by Deborah Lloyd |
| measuring net promoter score |
4.76/5 ★ |
"...With SoGoSurvey's CX platform, you'll leverage touchpoints to measure customer metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) and turn insights into actions...." Peer review |
| Engagement Management |
4.79/5 ★ |
"...It saved us a sum of expense and the trouble to engage a professional market research company...." Peer review by YIXIN S., Accountant, Accounting |
| engaging and following up |
4.78/5 ★ |
"...Hosted by Haris Azmi Chief Revenue Officer Natasha Safronova Director of Product Marketing Teacher evaluation to promote learning, well-being, and engagement...." On-Demand Webinars |
| Helpdesk Management with Phone Calls |
4.83/5 ★ |
"...I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms...." Peer review by Athena C., Student, Hospitality |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management |
4.99/5 ★ |
"...SoGo is an amazing survey management tool that helped me a lot creating my surveys...." Peer review by Reza Mirsalari, Information Technology and Services |
|
| measuring customer satisfaction |
4.99/5 ★ |
| measuring net promoter score |
4.99/5 ★ |
| Engagement Management |
4.79/5 ★ |
"...It saved us a sum of expense and the trouble to engage a professional market research company...." Peer review by YIXIN S., Accountant, Accounting |
|
| engaging and following up |
4.79/5 ★ |
| Helpdesk Management with Phone Calls |
4.83/5 ★ |
"...I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms...." Peer review by Athena C., Student, Hospitality |
|
48+ more Business Use Cases
Our AI advisor, Wyz, harnessed 5410 insights from peers and experts to help you assess how these Sogolytics use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ease of running reports and downloading the results. In addition, the level of detail available in the reporting helps us get to know more about our customers’ technology preferences. The ease with which we can combine or clone surveys. Excellent customer service. Any time I’ve encountered an issue..., it’s been resolved within a few hours. |
|
We love the ability to build layers and complexity in our surveys but that’s nothing compared to how we can easily analyze and export results. We’ve also found great response from SoGoSurvey anytime we’ve had an issue or need helped with a particular product. Testimonial By Katherine Idle |
|
Sogosurvey: Simple online survey tool that can be setup by any user any time. Generate report in seconds. Testimonial By Abdul Latiff |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jennifer Turner Web Content Editor Washington Metropolitan Area Transit Authority |
Ease of running reports and downloading the results. In addition, the level of detail available in the reporting helps us get to know more about our customers’ technology preferences. The ease with which we can combine or clone surveys. Excellent customer service. Any time I’ve encountered an issue..., it’s been resolved within a few hours. |
|
Katherine Idle Director of eCommerce and Direct-to-Consumer Strategies Entercom Communications Corporation |
We love the ability to build layers and complexity in our surveys but that’s nothing compared to how we can easily analyze and export results. We’ve also found great response from SoGoSurvey anytime we’ve had an issue or need helped with a particular product. Testimonial By Katherine Idle |
|
Abdul Latiff IT Manager Civil Service Club |
Sogosurvey: Simple online survey tool that can be setup by any user any time. Generate report in seconds. Testimonial By Abdul Latiff |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study AUCHRead More |
|
Case Study Ulysses LearningRead More |
|
Case Study Sims LimitedRead More |
Frequently Asked Questions(FAQ)
for Sogolytics
What is Sogolytics?
What is Sogolytics used for?
What are the top features of Sogolytics?
Who uses Sogolytics?
What are Sogolytics alternatives?
Where is Sogolytics located?
Popular Business Setting
for Sogolytics
Top Industries
- Education
- Financial Services
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Sogolytics to Enhance customer relationships and Acquire customers
Sogolytics Alternatives
Peer and Expert Opinion on Features
for Sogolytics
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (1829) |
| Templates | Read Reviews (87) |
| Personalization | Read Reviews (69) |
| Dashboard | Read Reviews (39) |
| Ticketing | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (1829) |
| Templates | Read Reviews (87) |
| Personalization | Read Reviews (69) |
| Dashboard | Read Reviews (39) |
| Ticketing | Read Reviews (13) |
IT and Other Capabilities
for Sogolytics
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (284) |
| Data Import | Read Reviews (526) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (284) |
| Data Import | Read Reviews (526) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (57) |
| Phone Support | Read Reviews (47) |
| Email Support | Read Reviews (69) |
| 24/7 Support | Read Reviews (651) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (57) |
| Phone Support | Read Reviews (47) |
| Email Support | Read Reviews (69) |
| 24/7 Support | Read Reviews (651) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
Software Failure Risk Guidance
?for Sogolytics
Overall Risk Meter
Top Failure Risks for Sogolytics
Vendor Profile Details
HQ Location
2291 Wood Oak Drive, Suite 300, Herndon, VA 20171
Employees
251-500
Social
Financials
PRIVATE
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