Sogolytics: Use-Cases, Insights and Reviews | 2024 Cuspera

SoGoSurvey enables organizations to measure customer satisfaction and experience through surveys. The platform facilitates the collection and analysis of feedback, allowing for informed decision-making. This solution empowers businesses to enhance both customer and employee experience.

Sogolytics Engagement Management platform empowers organizations to effectively engage employees and customers through interactive surveys and assessments. The platform provides real-time reporting and analytics, offering insights into user engagement and survey response trends. While the platform offers a user-friendly interface and robust analytics, the bright color scheme of the user interface may not be appealing to all users.

The helpdesk management capabilities of Sogolytics include responsive and helpful customer support, readily available through various channels such as email and live chat. The platform provides quick and accurate assistance, addressing user queries and issues efficiently. However, the system may experience occasional technical difficulties, requiring user patience and support team assistance to resolve.

The platform allows for social media integration, enabling formatted and shareable posts to reach a wider audience. It provides various analytics and reporting features, including real-time data visualization and downloadable reports. However, there are reported instances of data loss during review, requiring manual retrieval.

The software enables the creation, distribution, and analysis of surveys. Users can customize surveys with various question types, publish them through multiple channels, and monitor responses. However, the software lacks the ability to publish results through its own app.