Sogolytics Overview

Sogolytics offers a secure experience management platform for creating surveys that measure engagement and gather feedback. It enhances customer retention, predicts issues, and provides insights through comprehensive analytics and multi-channel distribution.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sogolytics.

Other use cases:

  • Social Media Management
  • Communication Management
  • Training & Onboarding
  • Market Research
  • Advertisement
  • Campaign Management
  • Proposal & Quote Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sogolytics.

Other priorities:

  • Improve Brand Engagement
  • Launch New Products
  • Build Brand Awareness
  • Scale Best Practices
  • Improve ROI
  • Shorten Ramp Up Time
  • Improve Efficiency
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
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Sogolytics Use-Cases and Business Priorities: Customer Satisfaction Data

Sogolytics works with different mediums / channels such as Phone Calls. and Social Media.

Sogolytics's features include Feedback Surveys, Templates, Personalization, etc. and Sogolytics support capabilities include Chat Support, Phone Support, Email Support, etc. also Sogolytics analytics capabilities include Analytics, and Custom Reports.

Reviews

"The reports were very easy to use. It actually does the statistical analysis for you. I also found SoGoSurvey to be a good tool for online forms. I can easily export the data." - Karen Ritch

Sogolytics, Alchemer Enterprise Feedback Management Platform, Qualtrics CoreXM, SmartSurvey, SurveySparrow Enterprise, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sogolytics

Top Industries

  • Education
  • Financial Services
  • Hospital & Health Care

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Sogolytics is popular in Education, Financial Services, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Sogolytics Use Cases

How does Sogolytics facilitate Customer Feedback Management?

What solutions does Sogolytics provide for Engagement Management?

What solutions does Sogolytics provide for Helpdesk Management?

How can Sogolytics optimize your Social Media Management Workflow?

How does Sogolytics facilitate Communication Management?

48+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Sogolytics solved their Customer Feedback Management needs. Cuspera uses 5410 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Sogolytics testimonial

Karen Ritch

Vice President

ESA Consulting

The reports were very easy to use. It actually does the statistical analysis for you. I also found SoGoSurvey to be a good tool for online forms. I can easily export the data. Testimonial By Karen Ritch
Sogolytics testimonial

John Butorac

Consultant

Cargill

SoGoSurvey’s product fits my needs perfectly. Reasonably priced, flexible customizations to create any type of survey needed, ease of sending the survey, receiving the results and reminders. Testimonial By John Butorac
Sogolytics testimonial

Jennifer Turner

Web Content Editor

Washington Metropolitan Area Transit Authority

Ease of running reports and downloading the results. In addition, the level of detail available in the reporting helps us get to know more about our customers’ technology preferences. The ease with which we can combine or clone surveys. Excellent customer service. Any time I’ve encountered an issue..., it’s been resolved within a few hours.

Testimonial By Jennifer Turner
CUSTOMERS TESTIMONIALS
Sogolytics testimonial

Karen Ritch

Vice President

ESA Consulting

The reports were very easy to use. It actually does the statistical analysis for you. I also found SoGoSurvey to be a good tool for online forms. I can easily export the data. Testimonial By Karen Ritch
Sogolytics testimonial

John Butorac

Consultant

Cargill

SoGoSurvey’s product fits my needs perfectly. Reasonably priced, flexible customizations to create any type of survey needed, ease of sending the survey, receiving the results and reminders. Testimonial By John Butorac
Sogolytics testimonial

Jennifer Turner

Web Content Editor

Washington Metropolitan Area Transit Authority

Ease of running reports and downloading the results. In addition, the level of detail available in the reporting helps us get to know more about our customers’ technology preferences. The ease with which we can combine or clone surveys. Excellent customer service. Any time I’ve encountered an issue..., it’s been resolved within a few hours.

Testimonial By Jennifer Turner

Case Studies

COMPANY INDUSTRY CASE STUDIES
Sogolytics case study
Management Consulting
Management Consulting
Case Study TIMEOUT

Customization Maximizes Returns for Diverse Clients

Read More
Sogolytics case study
Pharmaceuticals
Pharmaceuticals
Case Study Innovara

New Assessment Model Enables Core Business Focus

Read More
Sogolytics case study
Management Consulting
Management Consulting
Case Study Developing Potential

Expanding Capacity Grows Success

Read More

Video

Welcome to Sogolytics!

Video Thumbnail

Frequently Asked Questions(FAQ)

for Sogolytics

What is Sogolytics?

Sogolytics is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, collect product feedback, and conduct market research. It helps to enhance customer relationships, and acquire customers.

Sogolytics assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.

Some of its features include the collection of customer feedback at every touchpoint, tackling the challenges of recruiting and retention, offering engaging survey design, multi-channel distribution, and complete analytics, creating and launching self-scoring quizzes in minutes and gaining instant insights and more.

What is Sogolytics used for?

Sogolytics is a Customer Feedback Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Engagement Management and Helpdesk Management .

What are the top features of Sogolytics?

Feedback surveys, Templates and Personalization are some of the top features of Sogolytics.

Who uses Sogolytics?

Sogolytics is used by Education, Financial Services and Hospital & Health Care among other industries.

What are Sogolytics alternatives?

Where is Sogolytics located?

Sogolytics is headquartered at 2291 Wood Oak Drive, Suite 300, Herndon, VA 20171.
lightning

Peers used Sogolytics for customer feedback management and engagement management

Sogolytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (2)
Analytics

4.74/5 ★

Read Reviews (208)
Custom Reports

4.34/5 ★

Read Reviews (894)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (2)
Analytics

4.74/5 ★

Read Reviews (208)
Custom Reports

4.34/5 ★

Read Reviews (894)

Software Failure Risk Guidance

?

for Sogolytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Sogolytics

Sogolytics Profile

Company Name

Sogolytics

Company Website

https://www.sogolytics.com/

Year Founded

2013

HQ Location

2291 Wood Oak Drive, Suite 300, Herndon, VA 20171

Employees

251-500

Social

Financials

PRIVATE