Real-World Case Studies and Customer Success Stories with Richpanel

Richpanel helped Bumpboxx automate 40% of customer support queries with a self-service portal. The team resolved most issues in just 5 seconds. Bumpboxx kept customer satisfaction high at 93%. They a...voided hiring 13 new agents by using Richpanel. A two-person team now handles support at scale. Richpanel unified all channels into one inbox for faster, easier service.
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Richpanel helped Bicycle Warehouse cut response times from hours to under a minute. The company faced challenges with siloed support channels and slow query resolution. Richpanel unified all support ...tickets from website, email, calls, and social media. The platform provided 360° customer context and deep Shopify integration. Automation handled order tracking and returns, reducing manual work. Results included a 7-minute first response time, under 1-minute resolution time, and 11% of conversations leading to revenue.
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Richpanel helped Alaskan King Crab Co. manage high order volumes without hiring more agents. The company faced challenges with agent efficiency and a confusing multi-tool setup on Zendesk. Richpanel ...enabled seamless migration, integrated channels, and set up self-service options. Customers could track and edit orders without human help. The results included 55% automated resolutions, 9.5% of conversations leading to revenue, and a 90% CSAT score.
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Richpanel helped Z Natural Foods automate 70% of customer support using self-service flows. The company unified all support channels into one inbox, making it easier for agents to respond quickly. Th...is led to a 90% customer satisfaction score and 12% of support conversations driving revenue. Z Natural Foods also set up multi-brand support for Lean Factor without extra work. The solution improved customer retention and reduced support costs.
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Richpanel helped Brute Force Training automate 69% of customer service tickets. The company set up self-serve flows for order tracking, password resets, and warranty claims. Agents used Richpanel to ...access customer and order details from Shopify, edit orders, and reply to tickets from all channels in one place. Median resolution time dropped to under one minute. Customer satisfaction reached 96%.
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Richpanel helped Pela cut support costs by 50%. Pela automated 72% of support tickets using AI and self-service tools. Their Trustpilot rating rose from 2.2 to 3.8 in 30 days. CSAT reached 90%. The c...ompany generated $191,000 in support-driven sales in one month. Pela improved customer experience without hiring more agents.
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Richpanel helped Jones Road Beauty automate 46% of support tickets. The company used Richpanel's self-service portal and AI agent assist to speed up customer service. This led to $1.5M in new revenue... and over 100 five-star Trustpilot reviews in 60 days. Support response times dropped, and CSAT reached 86%. Jones Road Beauty switched to Richpanel in under two weeks, without hiring more agents.
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Richpanel helped Ridge automate customer support and social media moderation. Ridge faced high ticket volumes, rising costs, and pressure to scale support without losing quality. Richpanel migrated R...idge from Kustomer in 2 weeks, built self-service flows, and deployed AI for social moderation. Ridge achieved $2.1M in support-driven revenue, saved $500k in support costs, and automated 80% of resolutions. Customer satisfaction rose from 82% to 90% and support headcount dropped.
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Richpanel helped Frenchie, a pet accessory company, cut their support ticket volume by half. Frenchie used Richpanel to bring all customer queries from email, Instagram, and phone into one place. The... team set up automation and self-service flows for common questions. This led to 51% of resolutions being automated and 9,000 tickets closed with self-service. Frenchie achieved a 95% CSAT rating after switching to Richpanel.
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Richpanel helped Thinx deliver consistent customer service during rapid growth. Thinx used Richpanel's self-service automation and multi-channel inbox to handle more support tickets. They automated 6...0% of resolutions, cut first response time to 1 minute, and reached 95% CSAT. Thinx managed agent workload better and gave customers the same answers on every channel. This improved customer experience and reduced agent stress.
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Richpanel helped PDIC automate 50% of customer service resolutions. PDIC used Richpanel to segment and personalize responses for order-related queries. The solution let customers self-serve, reducing... agent workload. PDIC quadrupled reorder rates and increased lifetime value by 30%. Customer satisfaction reached 98%. Agents managed subscriptions and orders more easily with Shopify and ReCharge integrations.
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