Feedback Software & Survey App to collect feedback from customers and employees
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Retail Case Studies and Customer Success Stories with Zonka Feedback
SmartBuyGlasses
- Retail
- Medium
Zonka Feedback helped SmartBuyGlasses increase their NPS by 30%. The company struggled with low survey response rates, managing multilingual surveys,... and tracking NPS for different product lines. Zonka Feedback streamlined survey management and automated feedback processing. SmartBuyGlasses now captures over 84,000 pieces of feedback and improves customer experience worldwide. The platform made it easier to act on feedback in real time.
Zonka Feedback helped SmartBuyGlasses manage surveys and automate feedback. The platform made it easy to process feedback quickly. SmartBuyGlasses increased... their Net Promoter Score by 30%. Zonka Feedback improved how they tracked customer satisfaction. The solution streamlined their feedback process and boosted results.
Zonka Feedback helped SmartBuyGlasses increase their NPS by 30%. The company struggled with low survey response rates and managing multilingual... feedback. Zonka Feedback automated survey workflows and made it easy to run surveys in many languages. Email surveys with embedded questions doubled response rates. Real-time analytics and Google Sheets integration let the team act on feedback quickly. SmartBuyGlasses improved customer experience and closed the feedback loop faster.
Zonka Feedback helped Purplle collect and analyze in-store customer feedback. Purplle used location-based surveys, automation, and CSAT tools to measure... satisfaction. They achieved an average CSAT rating of over 98%. The unified platform made it easy to gather feedback from kiosks and online sources. Purplle gained actionable insights to improve service and refine their offerings.
Damas Jewellery used Zonka Feedback to improve customer satisfaction across 163 stores. They needed better insight into post-transaction experiences and... wanted to collect feedback from many locations. Zonka Feedback enabled them to run NPS, email, and offline surveys, automate CX tasks, and integrate feedback with other systems. Damas saw higher customer loyalty and satisfaction, with their average NPS score rising above 85. The company now makes targeted improvements based on real customer feedback.
Restaurants Case Studies and Customer Success Stories with Zonka Feedback
Jones the Grocer
- Restaurants
- Medium
Dubai, UAE
Jones the Grocer used Zonka Feedback to replace its manual, pen-and-paper feedback system. The restaurant chain deployed Zonka Feedback on... 20 devices across its UAE locations. Customers could now submit feedback easily using in-restaurant tablets, mobile apps, and QR codes. Automated NPS and CX surveys helped track satisfaction and drive improvements. Jones the Grocer achieved an NPS of over 90% and improved operational efficiency and employee engagement.
Mozaic Bali used Zonka Feedback to improve guest satisfaction. They automated feedback collection with on-site tablets, online surveys, and SMS.... Real-time alerts for negative feedback helped staff respond quickly to guest concerns. Mozaic tracked CSAT scores and used insights to refine their dining experience. The system made feedback management easier and boosted their reputation as a top restaurant in Bali.
LivingPackets
- Transportation/Trucking/Railroad
- Small
France
LivingPackets used Zonka Feedback to collect over 500 responses from users across multiple channels. They automated survey triggers and integrated... feedback with tools like CRISP and ClickUp. This helped them quickly identify and fix product issues. The team found Zonka Feedback easy to use, even during staff changes. Real-time insights led to better product refinement and higher user satisfaction.
Financial Services Case Studies and Customer Success Stories with Zonka Feedback
Simpl
- Financial Services
- Medium
Bengaluru, India
Simpl used Zonka Feedback to collect customer feedback and measure Net Promoter Score. They needed a customizable tool to design... multiple surveys and integrate with Zendesk. Zonka Feedback enabled feedback via email and SMS, reaching over 500,000 users. Simpl used analytics to identify pain points and make data-driven improvements. This led to higher customer satisfaction and business growth.
Education Case Studies and Customer Success Stories with Zonka Feedback
Missouri State Teachers Association (MSTA)
- Education
- Medium
Columbia, USA
MSTA switched from Qualtrics to Zonka Feedback to cut costs and remove survey limits. With Zonka Feedback, they achieved a... 94% response rate from 47,000 members. The platform let them run year-round surveys and gather over 4,000 responses in their annual survey. Real-time monitoring and multi-user access helped the team act on feedback quickly. MSTA now collects feedback for events and advocacy without budget worries.
Internet Case Studies and Customer Success Stories with Zonka Feedback
RIPE NCC
- Internet
- Small
Amsterdam, Netherlands
RIPE NCC used Zonka Feedback to improve member support. They integrated Zonka Feedback with Zendesk, linking feedback to support tickets.... This let them respond to member concerns in real time. They set up 20 custom surveys to track NPS, CSAT, and CES. After switching from Typeform, they achieved an 8.5 CSAT and a 90+ NPS. The team could now act quickly on negative feedback and keep member satisfaction high.
Arancia
- Information Technology And Services
- Medium
Arancia used Zonka Feedback to formalize its customer experience program across global project deliveries. The company implemented CSAT surveys to... capture structured feedback on project delivery and client experience. This helped Arancia identify improvement areas and strengthen internal processes. Zonka Feedback's support team provided guidance on survey setup and distribution. The new feedback program gave Arancia consistent visibility into client satisfaction and delivery quality.
Sankara Eye Hospitals
- Hospital & Health Care
- Large
Coimbatore, India
Zonka Feedback helped Sankara Eye Hospitals collect over 1 million patient feedback responses. The hospital replaced paper surveys and Google... Forms with a centralized, customizable feedback platform. Staff used tablets and SMS surveys to reach more patients and gather real-time insights. Management used dashboards to track NPS and address issues quickly. Patient satisfaction improved, and feedback volume increased, leading to better care and faster problem resolution.
Other Industry Case Studies and Success Stories with Zonka Feedback
PSIPL (Professional Services for Integrated Property and Facilities Management Limited)
- Facilities Management
- Medium
Mumbai, India
PSIPL used Zonka Feedback to improve how they collect and manage customer feedback. Before, feedback was scattered and hard to... analyze. Zonka Feedback gave them a single system and added picture-based surveys for washroom feedback. They set up 50 tablets at key locations to make it easy for users to share opinions. With CSAT surveys and automated workflows, PSIPL quickly addressed complaints and tracked trends. This led to better customer satisfaction and stronger facility management services.
