Thematic Overview

Thematic revolutionizes customer feedback management with its AI-powered platform, delivering precise insights from unstructured data in seconds. Businesses gain a competitive edge by swiftly transforming feedback into actionable themes, enhancing customer experience and refining products and services. Thematic eliminates setup costs, making it accessible for organizations seeking to leverage customer insights for strategic decision-making. This platform empowers businesses to uncover critical actions that drive customer satisfaction and business growth, positioning them as leaders in their industry. With Thematic, companies can seamlessly integrate feedback analytics into their operations, ensuring data-driven improvements and innovation.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Thematic.

Other use cases:

  • Market Research
  • Social Media Analytics
  • Rating And Review Management
  • Sales Review & Feedback
  • Workflow Management
  • Generation Of New Leads
  • Customise Loyalty Program
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Thematic.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Efficiency
  • Improve Digital And Social Presence
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Thematic Use-Cases and Business Priorities: Customer Satisfaction Data

Thematic works with different mediums / channels such as Chat. Phone Calls. and Social Media.

Thematic's features include Feedback Surveys, Dashboard, Ticketing, etc. and Thematic support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Thematic analytics capabilities include Analytics, and Custom Reports.

Reviews

"It's so much easier having the platform! Knowing where the pain points are and knowing where we’re receiving kudos from people is huge." - Ajantha Suriyanarayanan

Thematic, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Thematic's platform analyzes customer feedback to extract actionable insights. Businesses can use these insights to improve their products and services.

Popular Business Setting

for Thematic

Top Industries

  • Internet
  • Telecommunications
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Thematic is popular in Internet, Telecommunications, and Financial Services and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Thematic Use Cases

How does Thematic facilitate Customer Feedback Management?

How can Thematic enhance your Engagement Management process?

How can Thematic enhance your Helpdesk Management process?

How can Thematic optimize your Market Research Workflow?

What solutions does Thematic provide for Social Media Analytics?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Thematic solved their Customer Feedback Management needs. Cuspera uses 1275 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Thematic testimonial

Ajantha Suriyanarayanan

Director of Consumer Insights

Art.com
It's so much easier having the platform! Knowing where the pain points are and knowing where we’re receiving kudos from people is huge. Testimonial By Ajantha Suriyanarayanan
Thematic testimonial

Brian Potter

Data Scientist

Infotools
Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs. Testimonial By Brian Potter
Thematic testimonial

Tania Parangi

NPS Evolution Manager

Vodafone
Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention. Testimonial By Tania Parangi
CUSTOMERS TESTIMONIALS
Thematic testimonial

Ajantha Suriyanarayanan

Director of Consumer Insights

Art.com
It's so much easier having the platform! Knowing where the pain points are and knowing where we’re receiving kudos from people is huge. Testimonial By Ajantha Suriyanarayanan
Thematic testimonial

Brian Potter

Data Scientist

Infotools
Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs. Testimonial By Brian Potter
Thematic testimonial

Tania Parangi

NPS Evolution Manager

Vodafone
Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention. Testimonial By Tania Parangi

Case Studies

Computer Software

CASE STUDY Atlassian

Thematic helps Atlassian analyze customer feedback from many sources. Atlassian used Thematic to find where problems start and what needs fixing. Thematic's AI groups feedback into themes that match ...customer language. Product managers can now see what to improve and why. The system makes it easy to add new feedback types. Atlassian's teams learn more about customer needs and can act faster.

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Financial Services

CASE STUDY Atom bank

Thematic helped Atom bank unify feedback from seven channels, including app reviews and call center notes. The platform removed data silos and built a central insights system. Atom bank used Thematic...'s AI to measure customer attitudes and identify key themes impacting customer experience. They saw a 40% drop in device issue calls, a 69% reduction in mortgage request calls, and 110% growth in their customer base. Thematic's analytics empowered Atom bank's CX team to advise leadership and improve products.

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Retail

CASE STUDY Mitre 10 New Zealand

Mitre 10 New Zealand used Thematic AI text analytics to improve their Voice of Customer program. They struggled to turn 20,000 monthly customer comments into clear insights. Thematic helped them quic...kly analyze feedback and identify key issues like stock availability, which was lowering NPS by half a point. The solution guided website improvements and helped target high-value customer segments. Mitre 10 now links customer feedback to business strategy and builds empathy across teams.

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Utilities

CASE STUDY Watercare

Thematic helped Watercare manage a customer experience crisis after major storms hit Auckland. Watercare used Thematic's AI-powered Voice of Customer platform to analyze feedback from a surge in supp...ort calls. Thematic dashboards gave business units clear insights and highlighted urgent issues. Watercare formed a cross-functional team to act on these insights, improving communication and triage. Thematic enabled Watercare to shift from reactive to proactive customer service, restoring satisfaction and driving customer excellence.

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Food & Beverages

CASE STUDY A food & beverages company

Thematic platform helped a food and beverage company save $170,000 by analyzing comments from users and managers. This saved the company 180 hours per month. The company achieved a 543% ROI. Thematic... provided detailed insights for 8 business units and hundreds of sites. The solution removed manual effort and bias from comment analysis. Senior leadership gained alignment on what drives employee engagement.

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Retail

CASE STUDY Art.com

Thematic helped Art.com make customer feedback easy to use for every team. Before, only one person handled feedback and it was slow and hard. Now, each team uses Thematic to see feedback and make bet...ter choices. Thematic's platform lets teams quickly find insights and connect them to business results. Art.com saves time and uses both numbers and comments to understand what matters most to customers. Leaders can now see what affects retention and spending, helping them pick the right projects.

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What is Thematic?

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Frequently Asked Questions(FAQ)

for Thematic

What is Thematic?

Thematic is a Customer Feedback Platform that helps to solve time-consuming analytical problems enabling unstructured text feedback data to be analyzed quickly and effortlessly helping with better product decisions.

It helps to Connect and combine feedback from chat, online reviews, surveys, and more. Connect to all feedback across channels, understand the feedback& track key points with analysis tools and alerts in-depth and highlight trends and fluctuations that other solutions miss. It also helps to get insights to the right people in the right way, with user access, dashboards and alerts.

What is Thematic used for?

Thematic is a Customer Feedback Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Engagement Management and Helpdesk Management .

What are the top features of Thematic?

Feedback surveys, Dashboard and Ticketing are some of the top features of Thematic.

Who uses Thematic?

Thematic is used by Internet, Telecommunications and Financial Services among other industries.

What are Thematic alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Thematic.

Where is Thematic located?

Thematic is headquartered at San Francisco, CA 94117, US.
lightning

Peers used Thematic for customer feedback management and engagement management

Thematic Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.50/5 ★

Read Reviews (53)
Analytics

4.33/5 ★

Read Reviews (327)
Custom Reports

4.11/5 ★

Read Reviews (186)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.50/5 ★

Read Reviews (53)
Analytics

4.33/5 ★

Read Reviews (327)
Custom Reports

4.11/5 ★

Read Reviews (186)

Software Failure Risk Guidance

?

for Thematic

Overall Risk Meter

Low Medium High

Top Failure Risks for Thematic

Thematic News

Partnership

QuestionPro Partners with Thematic - Daily Research News Online - MrWeb

QuestionPro partners with getthematic.com to enhance customer feedback analytics, offering improved insights and automation for better customer experience.

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Partnership

Thematic and QuestionPro Partner to Offer Best-in-Breed CX and Market Research Technology - The Manila Times

Thematic and QuestionPro partner to offer advanced customer experience and market research technologies.

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Thematic Profile

Company Name

Thematic

Company Website

https://getthematic.com/

HQ Location

San Francisco, CA 94117, US

Employees

11-50

Social

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Financials

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