Thematic Overview

Thematic is a Customer Feedback Platform that helps to solve time-consuming analytical problems enabling unstructured text feedback data to be analyzed quickly and effortlessly helping with better product decisions.

It helps to Connect and combine feedback from chat, online reviews, surveys, and more. Connect to all feedback across channels, understand the feedback& track key points with analysis tools and alerts in-depth and highlight trends and fluctuations that other solutions miss. It also helps to get insights to the right people in the right way, with user access, dashboards and alerts.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Thematic solved their Customer Feedback Management needs. Cuspera uses 1275 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Thematic.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Efficiency
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Thematic.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management

4.82/5

Read Reviews (207)

"...Thematic saves me a great deal of time by automatically breaking up NPS comments into themes...."
measuring net promoter score

4.74/5

Read Reviews (90)

"...We could easily drill down into themes and look at how they impact NPS score...."
measuring customer satisfaction

4.68/5

Read Reviews (9)

"...Up to 2,000 pieces of feedback Up to 100,000 pieces of feedback Custom Continuous datasets (NPS, CSAT, reviews, tickets) 2 data sources Up to 5 data sources Unlimited Automated translation One-off datasets (surveys, research studies) Analysis & reporting Impact on metrics / key driver analysis ..."
Engagement Management with Chat

4.87/5

Read Reviews (24)

"...Alignment among senior leadership team on what drives employee engagement...." Case Studies
engaging and following up

4.80/5

Read Reviews (16)

"...Segment to focus on retaining the right customers Using data analytics to segment people into different groups means you can identify how each segment engages with your brand and product...."
Helpdesk Management with Phone Calls, Chat and Social Media

4.35/5

Read Reviews (23)

"...Instead, connect all feedback through our into sources you already use for surveys, reviews, live chat, call center, complaints, support and social media...." Connect all your feedback data
PEER EXPERIENCES
Customer Feedback Management

4.82/5

Read Reviews (207)

"...Thematic saves me a great deal of time by automatically breaking up NPS comments into themes...." Peer review by Administrator
measuring net promoter score

4.82/5

Read Reviews (90)

measuring customer satisfaction

4.82/5

Read Reviews (9)

Engagement Management with Chat

4.87/5

Read Reviews (24)

"...Alignment among senior leadership team on what drives employee engagement...." Case Studies
engaging and following up

4.87/5

Read Reviews (16)

Helpdesk Management with Phone Calls, Chat and Social Media

4.35/5

Read Reviews (23)

"...Instead, connect all feedback through our into sources you already use for surveys, reviews, live chat, call center, complaints, support and social media...." Connect all your feedback data

20+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1275 insights from peers and experts to help you assess how these Thematic use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Michael Sherwood

Head of Customer Experience

Atom Bank

Thematic lets us quickly turn unstructured feedback from across channels into clear insights that directly inform our product roadmap and corporate strategy. Testimonial By Michael Sherwood

Brian Potter

Data Scientist

Infotools

Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs. Testimonial By Brian Potter

Ajantha Suriyanarayanan

Director of Consumer Insights

Art.com

It's so much easier having the platform! Knowing where the pain points are and knowing where we’re receiving kudos from people is huge. Testimonial By Ajantha Suriyanarayanan
CUSTOMERS TESTIMONIALS

Michael Sherwood

Head of Customer Experience

Atom Bank

Thematic lets us quickly turn unstructured feedback from across channels into clear insights that directly inform our product roadmap and corporate strategy. Testimonial By Michael Sherwood

Brian Potter

Data Scientist

Infotools

Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs. Testimonial By Brian Potter

Ajantha Suriyanarayanan

Director of Consumer Insights

Art.com

It's so much easier having the platform! Knowing where the pain points are and knowing where we’re receiving kudos from people is huge. Testimonial By Ajantha Suriyanarayanan

Case Studies

COMPANY CASE STUDIES
Case Study Infotools

How Infotools Implement machine translation of customer feedback for a telco client active in 7 European markets

Read More
Case Study Art.com

How Art.com transformed their customer feedback insights by shifting away from manual analysis, to a fully AI-driven solution, using Thematic

Read More
Case Study Serato

How Thematic’s Zendesk integration helps Serato with a simple set up in resolving the immediate and actionable product issues that were affecting them.

Read More

Frequently Asked Questions(FAQ)

for Thematic

What is Thematic?

Thematic is a Customer Feedback Platform that helps to solve time-consuming analytical problems enabling unstructured text feedback data to be analyzed quickly and effortlessly helping with better product decisions.

What is Thematic used for?

Thematic is a Customer Feedback Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Engagement Management and Helpdesk Management .

What are the top features of Thematic?

Feedback surveys, Dashboard and Ticketing are some of the top features of Thematic.

Who uses Thematic?

Thematic is used by Internet, Telecommunications and Financial Services among other industries.

What are Thematic alternatives?

CustomerSure, SurveyMonkey CX, CustomerGauge and Surveypal Platform are popular alternatives for Thematic.

Where is Thematic located?

Thematic is headquartered at San Francisco, CA 94117, US.

Popular Business Setting

for Thematic

Top Industries

  • Internet
  • Telecommunications
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Peers used Thematic to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Thematic

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.66/5

Read Reviews (86)
Dashboard

4.41/5

Read Reviews (33)
Ticketing

4.71/5

Read Reviews (15)
Personalization

3.83/5

Read Reviews (13)
Micro customer segmenting

4.43/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.66/5

Read Reviews (86)
Dashboard

4.41/5

Read Reviews (33)
Ticketing

4.71/5

Read Reviews (15)
Personalization

3.83/5

Read Reviews (13)
Micro customer segmenting

4.43/5

Read Reviews (7)

IT and Other Capabilities

for Thematic

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.15/5

Read Reviews (42)
Data Import

4.11/5

Read Reviews (81)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.15/5

Read Reviews (42)
Data Import

4.11/5

Read Reviews (81)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.55/5

Read Reviews (72)
Chat Support

4.09/5

Read Reviews (17)
Phone Support

2.51/5

Read Reviews (4)
Email Support

2.43/5

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.55/5

Read Reviews (72)
Chat Support

4.09/5

Read Reviews (17)
Phone Support

2.51/5

Read Reviews (4)
Email Support

2.43/5

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.50/5

Read Reviews (53)
Analytics

4.33/5

Read Reviews (327)
Custom Reports

4.11/5

Read Reviews (186)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.50/5

Read Reviews (53)
Analytics

4.33/5

Read Reviews (327)
Custom Reports

4.11/5

Read Reviews (186)

Software Failure Risk Guidance

?

for Thematic

Overall Risk Meter

Low Medium High

Top Failure Risks for Thematic

Vendor Profile Details

Company Name

Thematic

Company Website

https://getthematic.com/

HQ Location

San Francisco, CA 94117, US

Employees

11-50

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