Thematic: Product updates, Customer stories, and Insights | 2026 Cuspera

DoorDash used Thematic to make their research process faster and more flexible. The team needed to do more with less and handle customer feedback efficiently. Thematic helped them analyze feedback qu...ickly and find key insights. This improved their ability to act on customer needs and optimize their customer experience.
Show More..

Thematic platform helped a food and beverage company save $170,000 by analyzing comments from users and managers. This saved the company 180 hours per month. The company achieved a 543% ROI. Thematic... provided detailed insights for 8 business units and hundreds of sites. The solution removed manual effort and bias from comment analysis. Senior leadership gained alignment on what drives employee engagement.
Show More..

Emma Glazer is a marketing director at DoorDash. She wanted to better understand what matters most to DoorDash delivery drivers. She used Thematic to quickly process and analyze large amounts of driv...er feedback. Thematic helped her team find key themes and measure the impact of changes. They used these insights to improve app features, marketing, and driver retention. Emma says Thematic made it easy to see results and build trust in the company.
Show More..

Vodafone New Zealand used Thematic to improve their customer experience. They wanted to raise their Touchpoint Net Promoter Score (tNPS) across all teams. Thematic gave them deep insights from custom...er feedback and helped them spot issues fast. After 9 months, Vodafone saw an increase in tNPS. Thematic also made it easier to find what matters most to customers and track the impact of changes.
Show More..

Thematic helped LendingTree analyze over 20,000 customer comments in 90 days. LendingTree used Thematic’s AI to get better insights from feedback data. The platform made it easy to find what drives N...PS and customer pain points. Product and CX teams used these insights to improve decisions and lower acquisition costs. Thematic saved hundreds of hours in data prep and analysis. LendingTree approved 3 million loans and funded $260 billion, helping 111 million people.
Show More..

Thematic helps LendingTree analyze over 20,000 customer comments in 90 days. LendingTree uses Thematic's AI-powered feedback analytics to identify NPS drivers and pain points. The platform automates ...data preparation, saving hundreds of hours for the insights team. Product and CX teams use Thematic dashboards to design solutions for specific customer needs. Thematic enables LendingTree to shift from product-led to customer-led decisions and quickly address customer issues.
Show More..