Thematic Overview
Thematic revolutionizes customer feedback management with its AI-powered platform, delivering precise insights from unstructured data in seconds. Businesses gain a competitive edge by swiftly transforming feedback into actionable themes, enhancing customer experience and refining products and services. Thematic eliminates setup costs, making it accessible for organizations seeking to leverage customer insights for strategic decision-making. This platform empowers businesses to uncover critical actions that drive customer satisfaction and business growth, positioning them as leaders in their industry. With Thematic, companies can seamlessly integrate feedback analytics into their operations, ensuring data-driven improvements and innovation.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Thematic.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Thematic.
Thematic Use-Cases and Business Priorities: Customer Satisfaction Data
Thematic works with different mediums / channels such as Chat. Phone Calls. and Social Media.
Thematic's features include Feedback Surveys, Dashboard, Ticketing, etc. and Thematic support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Thematic analytics capabilities include Analytics, and Custom Reports.
Reviews
"The most valuable tools for me were the impact and comparison tools. It was clear, visual, and quick to see the impact. It was just right." - Sam Gribben
Peer review evidence (same sources as the product rating summary)
"...We could easily drill down into themes and look at how they impact NPS score...." Connect all your feedback data
"...Huge organizational impact Distributed ownership of insights: we now have an intimate understanding about consumers POV of engaging with the brand Facilitated data-driven decision making Massive time-saving ability Reduced barriers to analyzing NPS feedback across the organization ..." Case Study Art.com
"...Initially, the company collected feedback on their 3 product lines and 7 engagement channels: Mortgage, saving and deposit products feedback Online and app-store reviews Customer complaints Call-center agent notes And 3 different surveys ..." Case Study Atom Bank
Thematic, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Thematic's platform analyzes customer feedback to extract actionable insights. Businesses can use these insights to improve their products and services.
Popular Business Setting
for Thematic
Top Industries
- Internet
- Telecommunications
- Financial Services
Popular in
- Enterprise
- Mid Market
- Small Business
Thematic is popular in Internet, Telecommunications, and Financial Services and is widely used by Enterprise, Mid Market, and Small Business.
Thematic Customer wins, Customer success stories, Case studies
What solutions does Thematic provide for Customer Feedback Management?
What benefits does Thematic offer for Engagement Management?
What Are the key features of Thematic for Helpdesk Management?
Why is Thematic the best choice for Market Research?
11 buyers and buying teams have used Cuspera to assess how well Thematic solved their Customer Feedback Management needs. Cuspera uses 1275 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The most valuable tools for me were the impact and comparison tools. It was clear, visual, and quick to see the impact. It was just right. Testimonial By Sam Gribben |
|
We’ve made sense of thousands of open-end comments to understand what is driving NPS — (Thematic) helps tell a cohesive narrative between quantitative + qualitative data. Testimonial By Allison Schoer |
|
Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs. Testimonial By Brian Potter |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sam Gribben CEO Melodics |
The most valuable tools for me were the impact and comparison tools. It was clear, visual, and quick to see the impact. It was just right. Testimonial By Sam Gribben |
|
Allison Schoer Insights Professional |
We’ve made sense of thousands of open-end comments to understand what is driving NPS — (Thematic) helps tell a cohesive narrative between quantitative + qualitative data. Testimonial By Allison Schoer |
|
Brian Potter Data Scientist Infotools |
Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs. Testimonial By Brian Potter |
Mitre 10 New Zealand - Retail - Large
Watercare - Utilities - Large
DoorDash - Food & Beverages - Very Large
Atlassian - Computer Software - Very Large
Greyhound - Transportation/Trucking/Railroad - Large
What is Thematic?
Frequently Asked Questions(FAQ)
for Thematic
What is Thematic?
Thematic is a Customer Feedback Platform that helps to solve time-consuming analytical problems enabling unstructured text feedback data to be analyzed quickly and effortlessly helping with better product decisions.
It helps to Connect and combine feedback from chat, online reviews, surveys, and more. Connect to all feedback across channels, understand the feedback& track key points with analysis tools and alerts in-depth and highlight trends and fluctuations that other solutions miss. It also helps to get insights to the right people in the right way, with user access, dashboards and alerts.
What is Thematic used for?
What are the top features of Thematic?
Who uses Thematic?
What are Thematic alternatives?
Where is Thematic located?
Peers used Thematic for customer feedback management and engagement management
Thematic Competitors
Thematic Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (53) |
| Analytics | Read Reviews (327) |
| Custom Reports | Read Reviews (186) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (53) |
| Analytics | Read Reviews (327) |
| Custom Reports | Read Reviews (186) |
Software Failure Risk Guidance
?for Thematic
Overall Risk Meter
Top Failure Risks for Thematic
Thematic News
Thematic Launches Customer Intelligence and Activation for Agentic CX
Thematic has introduced Customer Intelligence and Activation, a new system that consolidates unstructured feedback to provide team-specific insights, predictive scores, and actionable recommendations.
Your Feedback in Action: 5 Major Thematic Updates
Thematic has released five major updates to enhance its AI-powered text feedback analytics platform. These updates include streamlined data exports, improved theme analysis, enhanced email digests, smarter AI insights, and better data management. The changes aim to make the platform more powerful and user-friendly, allowing users to generate valuable insights more efficiently.
QuestionPro Partners with Thematic - Daily Research News Online - MrWeb
QuestionPro partners with getthematic.com to enhance customer feedback analytics, offering improved insights and automation for better customer experience.
Thematic and QuestionPro Partner to Offer Best-in-Breed CX and Market Research Technology - The Manila Times
Thematic and QuestionPro partner to offer advanced customer experience and market research technologies.
Thematic Profile
Company Name
Thematic
Company Website
https://getthematic.com/HQ Location
San Francisco, CA 94117, US
Employees
11-50
Social
Financials
SEED
How can Thematic enhance your Social Media Analytics process?