Thematic Overview
This is a summary of the comprehensive capabilities and benefits of Thematic based on over 1275 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Thematic, CustomerSure, SurveyMonkey CX, CustomerGauge, Surveypal Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Thematic is right for your needs? Our Cuspera AI engine can evaluate how Thematic fits your specific business needs, industry, and context. Get your personalized assessment report today.
Thematic supports business activities such as:
- Customer Feedback Management
- Engagement Management
- Helpdesk Management
- Market Research
- Social Media Analytics
Thematic can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve ROI, Scale Best Practices, Increase Sales & Revenue, etc. It can help manage these activities if you use Chat Phone Calls and Social Media for these needs. As a solution, Thematic's capabilities include Feedback Surveys, Dashboard, Ticketing, etc.
Thematic Internet Vertical is its biggest customer base.
Reviews
"Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs. " - Brian Potter
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Thematic solved their Customer Feedback Management needs. Cuspera uses 1275 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Thematic.
Use Cases
Peers recommend Customer Feedback Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Thematic.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management |
4.82/5 ★ |
"...We had been analyzing our Net Promoter Score (NPS) consumer surveys for many years. ..." Case Study Art.com |
| measuring net promoter score |
4.74/5 ★ |
"...We could easily drill down into themes and look at how they impact NPS score...." Automatically Tag & Theme your text feedback |
| measuring customer satisfaction |
4.68/5 ★ |
"...Up to 2,000 pieces of feedback Up to 100,000 pieces of feedback Custom Continuous datasets (NPS, CSAT, reviews, tickets) 2 data sources Up to 5 data sources Unlimited Automated translation One-off datasets (surveys, research studies) Analysis & reporting Impact on metrics / key driver analysis ..." Plan and Pricing |
| Engagement Management with Chat |
4.87/5 ★ |
"...Looker Create engaging visualizations from your feedback analysis. ..." Thematic integrations |
| engaging and following up |
4.80/5 ★ |
"...The bank has built a customer analytics process that collects feedback on their 3 product lines through 7 engagement channels...." Case Study Atom Bank |
| Helpdesk Management with Phone Calls, Chat and Social Media |
4.35/5 ★ |
"...Reduced call center volume by 40% Atom bank is the first app-only bank, country's fastest growing mortgage lender and a top-rated bank on Trustpilot. ..." Case Studies |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management |
4.82/5 ★ |
"...We had been analyzing our Net Promoter Score (NPS) consumer surveys for many years. ..." Case Study Art.com |
|
| measuring net promoter score |
4.82/5 ★ |
| measuring customer satisfaction |
4.82/5 ★ |
| Engagement Management with Chat |
4.87/5 ★ |
"...Looker Create engaging visualizations from your feedback analysis. ..." Thematic integrations |
|
| engaging and following up |
4.87/5 ★ |
| Helpdesk Management with Phone Calls, Chat and Social Media |
4.35/5 ★ |
"...Reduced call center volume by 40% Atom bank is the first app-only bank, country's fastest growing mortgage lender and a top-rated bank on Trustpilot. ..." Case Studies |
|
20+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1275 insights from peers and experts to help you assess how these Thematic use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs. Testimonial By Brian Potter |
|
The most valuable tools for me were the impact and comparison tools. It was clear, visual, and quick to see the impact. It was just right. Testimonial By Sam Gribben |
|
It's so much easier having the platform! Knowing where the pain points are and knowing where we’re receiving kudos from people is huge. Testimonial By Ajantha Suriyanarayanan |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Brian Potter Data Scientist Infotools |
Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs. Testimonial By Brian Potter |
|
Sam Gribben CEO Melodics |
The most valuable tools for me were the impact and comparison tools. It was clear, visual, and quick to see the impact. It was just right. Testimonial By Sam Gribben |
|
Ajantha Suriyanarayanan Director of Consumer Insights Art.com |
It's so much easier having the platform! Knowing where the pain points are and knowing where we’re receiving kudos from people is huge. Testimonial By Ajantha Suriyanarayanan |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study SeratoRead More |
|
|
Case Study Art.comRead More |
|
Case Study VodafoneRead More |
Frequently Asked Questions(FAQ)
for Thematic
What is Thematic?
What is Thematic used for?
What are the top features of Thematic?
Who uses Thematic?
What are Thematic alternatives?
Where is Thematic located?
Popular Business Setting
for Thematic
Top Industries
- Internet
- Telecommunications
- Financial Services
Popular in
- Enterprise
- Mid Market
- Small Business
Peers used Thematic to Enhance customer relationships and Acquire customers
Thematic Alternatives
Peer and Expert Opinion on Features
for Thematic
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (86) |
| Dashboard | Read Reviews (33) |
| Ticketing | Read Reviews (15) |
| Personalization | Read Reviews (13) |
| Micro customer segmenting | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (86) |
| Dashboard | Read Reviews (33) |
| Ticketing | Read Reviews (15) |
| Personalization | Read Reviews (13) |
| Micro customer segmenting | Read Reviews (7) |
IT and Other Capabilities
for Thematic
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (42) |
| Data Import | Read Reviews (81) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (42) |
| Data Import | Read Reviews (81) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (72) |
| Chat Support | Read Reviews (17) |
| Phone Support | Read Reviews (4) |
| Email Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (72) |
| Chat Support | Read Reviews (17) |
| Phone Support | Read Reviews (4) |
| Email Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (53) |
| Analytics | Read Reviews (327) |
| Custom Reports | Read Reviews (186) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (53) |
| Analytics | Read Reviews (327) |
| Custom Reports | Read Reviews (186) |
Software Failure Risk Guidance
?for Thematic
Overall Risk Meter
Top Failure Risks for Thematic
Vendor Profile Details
Company Name
Thematic
Company Website
https://getthematic.com/HQ Location
San Francisco, CA 94117, US
Employees
11-50
Social
Financials
SEED
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