Thematic Overview

Thematic is a Customer Feedback Platform that helps to solve time-consuming analytical problems enabling unstructured text feedback data to be analyzed quickly and effortlessly helping with better product decisions.

It helps to Connect and combine feedback from chat, online reviews, surveys, and more. Connect to all feedback across channels, understand the feedback& track key points with analysis tools and alerts in-depth and highlight trends and fluctuations that other solutions miss. It also helps to get insights to the right people in the right way, with user access, dashboards and alerts.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Thematic solved their Customer Feedback Management needs. Cuspera uses 1275 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Thematic.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Efficiency
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Thematic.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management

4.82/5

Read Reviews (207)

"...Know the why behind your metric: NPS, CSAT, app store rating, or customer churn! ..." Analyze and Understand customer issues
measuring net promoter score

4.74/5

Read Reviews (90)

"...Consumer feedback is essential, and I want it to go way beyond a singular NPS number, which can easily become meaningless without context...."
measuring customer satisfaction

4.68/5

Read Reviews (9)

"...Know the why behind your metric: NPS, CSAT, app store rating, or customer churn! ..."
Engagement Management with Chat

4.87/5

Read Reviews (24)

"...You might have access to lots of customer feedback without realizing it!For example, at Thematic, in addition to customer surveys, we also analyze feedback that comes through support tickets, chat logs, social media comments, call centre notes, chatbots interactions and online customer reviews etc...." How & Why to Restart Your Voice of Customer Program
engaging and following up

4.80/5

Read Reviews (16)

"...Alignment among senior leadership team on what drives employee engagement...."
Helpdesk Management with Phone Calls, Chat and Social Media

4.35/5

Read Reviews (23)

"...Initially, the company collected feedback on their 3 product lines and 7 engagement channels: Mortgage, saving and deposit products feedback Online and app-store reviews Customer complaints Call-center agent notes And 3 different surveys ..." Case Study Atom Bank
PEER EXPERIENCES
Customer Feedback Management

4.82/5

Read Reviews (207)

"...Know the why behind your metric: NPS, CSAT, app store rating, or customer churn! ..." Analyze and Understand customer issues
measuring net promoter score

4.82/5

Read Reviews (90)

measuring customer satisfaction

4.82/5

Read Reviews (9)

Engagement Management with Chat

4.87/5

Read Reviews (24)

"...You might have access to lots of customer feedback without realizing it!For example, at Thematic, in addition to customer surveys, we also analyze feedback that comes through support tickets, chat logs, social media comments, call centre notes, chatbots interactions and online customer reviews etc...." How & Why to Restart Your Voice of Customer Program
engaging and following up

4.87/5

Read Reviews (16)

Helpdesk Management with Phone Calls, Chat and Social Media

4.35/5

Read Reviews (23)

"...Initially, the company collected feedback on their 3 product lines and 7 engagement channels: Mortgage, saving and deposit products feedback Online and app-store reviews Customer complaints Call-center agent notes And 3 different surveys ..." Case Study Atom Bank

20+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1275 insights from peers and experts to help you assess how these Thematic use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Brian Potter

Data Scientist

Infotools

Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs. Testimonial By Brian Potter

Ajantha Suriyanarayanan

Director of Consumer Insights

Art.com

It's so much easier having the platform! Knowing where the pain points are and knowing where we’re receiving kudos from people is huge. Testimonial By Ajantha Suriyanarayanan

Tania Parangi

NPS Evolution Manager

Vodafone

Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention. Testimonial By Tania Parangi
CUSTOMERS TESTIMONIALS

Brian Potter

Data Scientist

Infotools

Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs. Testimonial By Brian Potter

Ajantha Suriyanarayanan

Director of Consumer Insights

Art.com

It's so much easier having the platform! Knowing where the pain points are and knowing where we’re receiving kudos from people is huge. Testimonial By Ajantha Suriyanarayanan

Tania Parangi

NPS Evolution Manager

Vodafone

Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention. Testimonial By Tania Parangi

Case Studies

COMPANY CASE STUDIES
Case Study Vodafone

How Vodafone transforming customer experience with Thematic insights

Read More
Case Study Atom Bank

How insights fuel growth, trust and efficiencies at UK’s first app-only bank

Read More
Case Study LinkedIn

How Thematic helped LinkedIn clear the bottleneck by taking care of the organizing, tagging and statistical analysis of their customer feedback.

Read More

Frequently Asked Questions(FAQ)

for Thematic

What is Thematic?

Thematic is a Customer Feedback Platform that helps to solve time-consuming analytical problems enabling unstructured text feedback data to be analyzed quickly and effortlessly helping with better product decisions.

What is Thematic used for?

Thematic is a Customer Feedback Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Engagement Management and Helpdesk Management .

What are the top features of Thematic?

Feedback surveys, Dashboard and Ticketing are some of the top features of Thematic.

Who uses Thematic?

Thematic is used by Internet, Telecommunications and Financial Services among other industries.

What are Thematic alternatives?

CustomerSure, SurveyMonkey CX, CustomerGauge and Surveypal Platform are popular alternatives for Thematic.

Where is Thematic located?

Thematic is headquartered at San Francisco, CA 94117, US.

Popular Business Setting

for Thematic

Top Industries

  • Internet
  • Telecommunications
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Peers used Thematic to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Thematic

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.66/5

Read Reviews (86)
Dashboard

4.41/5

Read Reviews (33)
Ticketing

4.71/5

Read Reviews (15)
Personalization

3.83/5

Read Reviews (13)
Micro customer segmenting

4.43/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.66/5

Read Reviews (86)
Dashboard

4.41/5

Read Reviews (33)
Ticketing

4.71/5

Read Reviews (15)
Personalization

3.83/5

Read Reviews (13)
Micro customer segmenting

4.43/5

Read Reviews (7)

IT and Other Capabilities

for Thematic

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.15/5

Read Reviews (42)
Data Import

4.11/5

Read Reviews (81)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.15/5

Read Reviews (42)
Data Import

4.11/5

Read Reviews (81)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.55/5

Read Reviews (72)
Chat Support

4.09/5

Read Reviews (17)
Phone Support

2.51/5

Read Reviews (4)
Email Support

2.43/5

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.55/5

Read Reviews (72)
Chat Support

4.09/5

Read Reviews (17)
Phone Support

2.51/5

Read Reviews (4)
Email Support

2.43/5

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.50/5

Read Reviews (53)
Analytics

4.33/5

Read Reviews (327)
Custom Reports

4.11/5

Read Reviews (186)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.50/5

Read Reviews (53)
Analytics

4.33/5

Read Reviews (327)
Custom Reports

4.11/5

Read Reviews (186)

Software Failure Risk Guidance

?

for Thematic

Overall Risk Meter

Low Medium High

Top Failure Risks for Thematic

Vendor Profile Details

Company Name

Thematic

Company Website

https://getthematic.com/

HQ Location

San Francisco, CA 94117, US

Employees

11-50

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