Thematic Overview
Thematic is a Customer Feedback Platform that helps to solve time-consuming analytical problems enabling unstructured text feedback data to be analyzed quickly and effortlessly helping with better product decisions.
It helps to Connect and combine feedback from chat, online reviews, surveys, and more. Connect to all feedback across channels, understand the feedback& track key points with analysis tools and alerts in-depth and highlight trends and fluctuations that other solutions miss. It also helps to get insights to the right people in the right way, with user access, dashboards and alerts.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Thematic solved their Customer Feedback Management needs. Cuspera uses 1275 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Thematic.
Use Cases
Peers recommend Customer Feedback Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Thematic.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management |
4.82/5 ★ |
"...Know the why behind your metric: NPS, CSAT, app store rating, or customer churn! ..." Analyze and Understand customer issues |
| measuring net promoter score |
4.74/5 ★ |
"...Consumer feedback is essential, and I want it to go way beyond a singular NPS number, which can easily become meaningless without context...." Peer review by Ajantha S, Behavioral Research Practice Lead, Information Technology and Services |
| measuring customer satisfaction |
4.68/5 ★ |
"...Know the why behind your metric: NPS, CSAT, app store rating, or customer churn! ..." Analyze and Understand customer issues |
| Engagement Management with Chat |
4.87/5 ★ |
"...You might have access to lots of customer feedback without realizing it!For example, at Thematic, in addition to customer surveys, we also analyze feedback that comes through support tickets, chat logs, social media comments, call centre notes, chatbots interactions and online customer reviews etc...." How & Why to Restart Your Voice of Customer Program |
| engaging and following up |
4.80/5 ★ |
"...Alignment among senior leadership team on what drives employee engagement...." Case Studies |
| Helpdesk Management with Phone Calls, Chat and Social Media |
4.35/5 ★ |
"...Initially, the company collected feedback on their 3 product lines and 7 engagement channels: Mortgage, saving and deposit products feedback Online and app-store reviews Customer complaints Call-center agent notes And 3 different surveys ..." Case Study Atom Bank |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management |
4.82/5 ★ |
"...Know the why behind your metric: NPS, CSAT, app store rating, or customer churn! ..." Analyze and Understand customer issues |
|
| measuring net promoter score |
4.82/5 ★ |
| measuring customer satisfaction |
4.82/5 ★ |
| Engagement Management with Chat |
4.87/5 ★ |
"...You might have access to lots of customer feedback without realizing it!For example, at Thematic, in addition to customer surveys, we also analyze feedback that comes through support tickets, chat logs, social media comments, call centre notes, chatbots interactions and online customer reviews etc...." How & Why to Restart Your Voice of Customer Program |
|
| engaging and following up |
4.87/5 ★ |
| Helpdesk Management with Phone Calls, Chat and Social Media |
4.35/5 ★ |
"...Initially, the company collected feedback on their 3 product lines and 7 engagement channels: Mortgage, saving and deposit products feedback Online and app-store reviews Customer complaints Call-center agent notes And 3 different surveys ..." Case Study Atom Bank |
|
20+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1275 insights from peers and experts to help you assess how these Thematic use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs. Testimonial By Brian Potter |
|
It's so much easier having the platform! Knowing where the pain points are and knowing where we’re receiving kudos from people is huge. Testimonial By Ajantha Suriyanarayanan |
|
Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention. Testimonial By Tania Parangi |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Brian Potter Data Scientist Infotools |
Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs. Testimonial By Brian Potter |
|
Ajantha Suriyanarayanan Director of Consumer Insights Art.com |
It's so much easier having the platform! Knowing where the pain points are and knowing where we’re receiving kudos from people is huge. Testimonial By Ajantha Suriyanarayanan |
|
Tania Parangi NPS Evolution Manager Vodafone |
Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention. Testimonial By Tania Parangi |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study VodafoneRead More |
|
Case Study Atom BankRead More |
|
Case Study LinkedInRead More |
Frequently Asked Questions(FAQ)
for Thematic
What is Thematic?
What is Thematic used for?
What are the top features of Thematic?
Who uses Thematic?
What are Thematic alternatives?
Where is Thematic located?
Popular Business Setting
for Thematic
Top Industries
- Internet
- Telecommunications
- Financial Services
Popular in
- Enterprise
- Mid Market
- Small Business
Peers used Thematic to Enhance customer relationships and Acquire customers
Thematic Alternatives
Peer and Expert Opinion on Features
for Thematic
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (86) |
| Dashboard | Read Reviews (33) |
| Ticketing | Read Reviews (15) |
| Personalization | Read Reviews (13) |
| Micro customer segmenting | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (86) |
| Dashboard | Read Reviews (33) |
| Ticketing | Read Reviews (15) |
| Personalization | Read Reviews (13) |
| Micro customer segmenting | Read Reviews (7) |
IT and Other Capabilities
for Thematic
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (42) |
| Data Import | Read Reviews (81) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (42) |
| Data Import | Read Reviews (81) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (72) |
| Chat Support | Read Reviews (17) |
| Phone Support | Read Reviews (4) |
| Email Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (72) |
| Chat Support | Read Reviews (17) |
| Phone Support | Read Reviews (4) |
| Email Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (53) |
| Analytics | Read Reviews (327) |
| Custom Reports | Read Reviews (186) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (53) |
| Analytics | Read Reviews (327) |
| Custom Reports | Read Reviews (186) |
Software Failure Risk Guidance
?for Thematic
Overall Risk Meter
Top Failure Risks for Thematic
Vendor Profile Details
Company Name
Thematic
Company Website
https://getthematic.com/HQ Location
San Francisco, CA 94117, US
Employees
11-50
Social
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