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Compare Medallia Agent Connect vs Thematic

Comparison Summary

For Medallia Agent Connect vs Thematic comparison, Our AI algorithm looked at 2469 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Medallia Agent Connect and Thematic to solve their respective business needs.

Pros and cons of Medallia Agent Connect and Thematic

Medallia Agent Connect is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys where as Thematic is focused towards Customer Feedback Management and Engagement Management with Chat .

logo Medallia Agent Connect

Focus area

Medallia Agent Connect is better than Thematic for

Software Failure Risk

  • low

logo Thematic

Focus area

Software Failure Risk

  • low

About

Empower your customer service teams from anywhere

Feedback Analysis Platform to Unlock the value of product

Age

2001

Financials

IPO

Business Need

Total Processes
(we found evidences for)

35

37

Total Goals
(we found evidences for)

13

11

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



performance management


rating and review management


training & onboarding


helpdesk management


sales review & feedback


sales call management


workflow management


loyalty management

customise loyalty program



lifetime value management


lead qualification

lead qualification: technographic


knowledge management



social media analytics


social media management

social media analytics


generation of new leads



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more
  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting