Feefo Overview

Feefo empowers businesses to leverage authentic customer feedback for informed decision-making. The platform transforms reviews into actionable insights, allowing companies to unlock hidden value from customer voices. Feefo supports the entire process from inviting and collecting reviews to managing, displaying, and analyzing them. By focusing on the authenticity of customer feedback, businesses can build trust and gain a competitive edge. Unique insights derived from Feefo can guide strategic decisions, enhancing customer experience and business growth.

Use Cases

Customers recommend Rating And Review Management, Customer Feedback Management, Advertisement, as the business use cases that they have been most satisfied with while using Feefo.

Other use cases:

  • Campaign Management
  • Scheduling Post To Social Media
  • Engagement Management
  • Generation Of New Leads
  • Sending & Publishing Communications
  • Training & Onboarding
  • Lead Qualification: Technographic
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Feefo.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Scale Best Practices
  • Improve Efficiency
  • Improve Visibility
  • Improve ROI
  • Improve Consistency
See all business priorities See less business priorities

Feefo Use-Cases and Business Priorities: Customer Satisfaction Data

Feefo works with different mediums / channels such as Website. Promotions. Social Media etc.

Feefo's features include SEO, SEM, and Personalization. and Feefo support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Feefo analytics capabilities include Analytics, and Custom Reports.

Reviews

"...If you cannot provide access to trustworthy customer feedback, then there is a strong chance that you may lose business to those that can...." Peer review by James Harding, Online Marketing Manager, Hiscox

Peer review evidence (same sources as the product rating summary)

"...Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights...." Dawsons Received FEEFO GOLD Trusted Service Award 2019
"...Honest and genuine customer feedback with class leading support...." Peer review by Simon S., Internet
"...FeeFo reviews feed to our Google Ads to promote a higher click through rate for our marketing spend...." Peer review by Steve C, Chief Operating Officer

Feefo, belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Feefo helps businesses and consumers make better decisions with verified reviews. Feel confident in choices based on real-life feedback.

Popular Business Setting

for Feefo

Top Industries

  • Retail
  • Hospitality
  • Financial Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Feefo is popular in Retail, Hospitality, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

Feefo Customer wins, Customer success stories, Case studies

Why is Feefo the best choice for Rating And Review Management?

How does Feefo address your Customer Feedback Management Challenges?

What solutions does Feefo provide for Campaign Management?

What solutions does Feefo provide for Scheduling Post To Social Media?

12 buyers and buying teams have used Cuspera to assess how well Feefo solved their Reviews and Reputation needs. Cuspera uses 356 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

 

Sandals - Hospitality - Large

Montego Bay, Jamaica

Sandals used Feefo's AI-Integrated Product Sentiment Analysis to speed up guest feedback analysis. They cut the time to investigate a single feedback topic from 45 minutes to under five minutes, an 8...9% reduction. The team now tracks sentiment trends across resorts and spots issues earlier. Automated reporting helps resort teams act quickly on insights. This shift gives Sandals a clearer view of guest experience and faster response to problems.

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Peter Nyssen - Retail - Small

Manchester, UK

Feefo AI Replies helped Peter Nyssen reply to 75% of customer reviews, up from 50%. The team now responds to both positive and negative feedback. This change means 2,558 more customers get a reply ea...ch year. The process is not automated; each response is checked for a personal touch. The new approach builds loyalty and keeps customers coming back.

Read more →
 

Optimyze Accountants - Accounting - Small

London, UK

Feefo helped Optimyze Accountants achieve a 33% WhatsApp review response rate in two years. The firm used purchaser-verified feedback to build trust with new clients. Optimyze sent email alerts befor...e WhatsApp review requests, making clients more likely to respond. Reviews were shared on their website, LinkedIn, and in prospect emails for third-party validation. Winning Feefo's Gold Trusted Service Award became a key business goal and proof of service quality.

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Optimyze Accountants - Accounting - Small

London, UK

Optimyze Accountants used Feefo to collect purchaser-verified reviews. They achieved a 33% response rate on WhatsApp review requests in two years. The firm sends clients a heads-up email before each ...review request. Reviews are shared on their website, LinkedIn, and in prospect emails. Winning Feefo's Gold Trusted Service Award became a key business goal from the start.

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Actually Sleeping - Health, Wellness And Fitness - Small

Actually Sleeping uses a proprietary sleep consulting method for babies. They guarantee fast results for families. Their approach has been proven on hundreds of babies worldwide. The company position...s itself as the only sleep consultant to guarantee outcomes. Their service focuses on delivering measurable improvements in sleep for children of all ages.

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Bradley Environmental Consultants - Environmental Services - Medium

Halesowen, UK

Bradley Environmental Consultants uses Feefo to collect and display customer feedback. Clients praise their asbestos surveys, training, and health and safety services. Reviews highlight professional ...staff, clear communication, and reliable service. Training for companies of around 45 people receives positive feedback. Customers value the thoroughness and expertise of the team.

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Reviews matter. Feefo verified reviews matter more

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Peers used Feefo for rating and review management and customer feedback management

Feefo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.84/5 ★

Read Reviews (2)
Analytics

4.89/5 ★

Read Reviews (50)
Custom Reports

4.57/5 ★

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.84/5 ★

Read Reviews (2)
Analytics

4.89/5 ★

Read Reviews (50)
Custom Reports

4.57/5 ★

Read Reviews (17)

Feefo Integrations

Feefo integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.83/5 ★

Read Reviews (21)
Data Export

4.81/5 ★

Read Reviews (13)

Jobber

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Leadpages

4.34 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Enalyzer

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

SurveyMonkey

4.51 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Mailchimp

4.47 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Feefo

Overall Risk Meter

Low Medium High

Top Failure Risks for Feefo

Feefo Holdings Limited News

Executive

Feefo appoints chief revenue officer - led double-digit growth for £3.2bn business

Feefo has appointed a new chief revenue officer, bringing on an executive with a track record of driving double-digit growth at a business valued at 3.2 billion. This leadership change aims to accelerate Feefo's revenue and market expansion in the customer review and insights software sector.

Read more →

Feefo Holdings Limited Profile

Company Name

Feefo Holdings Limited

Company Website

https://business.feefo.com/

Year Founded

2010

HQ Location

60 Hudson Street, Suite 1810, New York, NY 10013

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

M&A