Feefo: Product updates, Customer stories, and Insights | 2026 Cuspera

Feefo helps She Grows Veg build trust with verified reviews. The business uses Feefo to collect only real customer feedback, avoiding fake reviews. This boosts confidence for first-time buyers and su...pports eCommerce growth. She Grows Veg displays reviews on their website and in emails, not on social media. A 4.9 rating reassures buyers and increases sales. Feefo’s service and product rating separation fits their unique needs.
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Atom bank uses Feefo and Trustpilot to build trust with customers. As an app-only bank, Atom bank needed to prove its credibility without physical branches. They collect customer reviews on both plat...forms to show transparency and meet financial industry standards. Feefo helps them measure Net Promoter Score and gather verified feedback. This approach supports compliance with UK Consumer Duty rules and reassures new customers.
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Feefo helped WoodBlocX scale from a family sawmill to a pan-European ecommerce brand. Automated, localised review collection increased trust and conversions in 9+ markets. UK review response rate rea...ched 15% with a 4.8 average rating. Insights from reviews led to product improvements and new support content. Feefo widgets displayed real-time reviews, boosting credibility and customer engagement.
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Feefo helped Cruise Unique collect and showcase verified customer reviews. This improved trust and advocacy in the cruise travel market. Cruise Unique used Feefo to gather feedback at every stage of ...the customer journey. They centralized reputation management and used positive reviews in marketing. As a result, website bookings increased and customer engagement grew. Cruise Unique now tailors its services better to customer needs.
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Feefo's In Mail feature helped Not On The High Street boost response rates by 88%. The online marketplace faced declining feedback rates and wanted a simple way to get more reviews. In Mail let custo...mers leave reviews directly in emails, making it easy and fast. Form completion hit 92%. A new subject line increased open rates by 25%. Not On The High Street now gets more feedback and better insights for its partners.
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