Feefo Overview

Feefo empowers businesses to leverage authentic customer feedback for informed decision-making. The platform transforms reviews into actionable insights, allowing companies to unlock hidden value from customer voices. Feefo supports the entire process from inviting and collecting reviews to managing, displaying, and analyzing them. By focusing on the authenticity of customer feedback, businesses can build trust and gain a competitive edge. Unique insights derived from Feefo can guide strategic decisions, enhancing customer experience and business growth.

Use Cases

Customers recommend Rating And Review Management, Customer Feedback Management, Advertisement, as the business use cases that they have been most satisfied with while using Feefo.

Other use cases:

  • Campaign Management
  • Scheduling Post To Social Media
  • Engagement Management
  • Generation Of New Leads
  • Sending & Publishing Communications
  • Training & Onboarding
  • Lead Qualification: Technographic
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Feefo.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Scale Best Practices
  • Improve Efficiency
  • Improve Visibility
  • Improve ROI
  • Improve Consistency
See all business priorities See less business priorities

Feefo Use-Cases and Business Priorities: Customer Satisfaction Data

Feefo works with different mediums / channels such as Website. Promotions. Social Media etc.

Feefo's features include SEO, SEM, and Personalization. and Feefo support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Feefo analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We can see product trends and listen to customer feedback instantly, which allows us to identify where issues are and resolve them equally fast...." Peer review by Neil Sansom, Director , Moss Bros

Feefo, belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Feefo helps businesses and consumers make better decisions with verified reviews. Feel confident in choices based on real-life feedback.

Popular Business Setting

for Feefo

Top Industries

  • Retail
  • Hospitality
  • Financial Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Feefo is popular in Retail, Hospitality, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Feefo Use Cases

How does Feefo address your Rating And Review Management Challenges?

What makes Feefo ideal for Customer Feedback Management?

Why is Feefo the best choice for Campaign Management?

Why is Feefo the best choice for Scheduling Post To Social Media?

19+ more Business Use Cases

12 buyers and buying teams have used Cuspera to assess how well Feefo solved their Reviews and Reputation needs. Cuspera uses 356 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Case Studies

Retail

CASE STUDY She Grows Veg

Feefo helps She Grows Veg build trust with verified reviews. The business uses Feefo to collect only real customer feedback, avoiding fake reviews. This boosts confidence for first-time buyers and su...pports eCommerce growth. She Grows Veg displays reviews on their website and in emails, not on social media. A 4.9 rating reassures buyers and increases sales. Feefo’s service and product rating separation fits their unique needs.

Read more →
Professional Training & Coaching

CASE STUDY Happy

Feefo and Treefo helped Happy collect and display customer reviews in a trusted way. Before Feefo, Happy used manual Google reviews that lacked trust and visibility. With Feefo, Happy made it easy fo...r customers to leave feedback and used Treefo to plant a tree for every review. This boosted their review response rate from 5.5% to 9.5%. The new system also helped with ESG goals and made their marketing stronger.

Read more →
Consumer Electronics

CASE STUDY The Pinball Company

Feefo helped The Pinball Company get more verified customer reviews. The company used Feefo’s review platform with their WooCommerce site. They saw a 40% increase in customer reviews and a 25% increa...se in sales of high-dollar pinball and arcade machines. Feefo let them send review requests after delivery, which improved feedback quality. Customer feedback also helped them improve shipping and setup instructions. The Pinball Company values Feefo’s support and plans to keep using the platform to grow.

Read more →
Retail

CASE STUDY Charles Tyrwhitt

Charles Tyrwhitt used Feefo to collect and analyze customer feedback on their boots. They found high return rates due to sizing issues, especially in Germany. The team ran targeted surveys and review...ed fit across markets. They redesigned their entire boot range to fix the fit. They expect lower return rates, happier customers, and better sales with the new boots launching in autumn 2025.

Read more →
Insurance

CASE STUDY Worldwide Internet Insurance Services (WWIIS)

Feefo helped WWIIS double their review response rate after switching from Trustpilot. WWIIS used Feefo's verified reviews to remove fake and duplicate feedback. They improved customer retention by ch...anging renewal notifications to show exact expiration dates. Feefo enabled better complaint handling and pattern recognition. WWIIS saw higher customer satisfaction and used review data to celebrate staff and improve marketing.

Read more →

CASE STUDY Happy Shuttle Cancun

Feefo helped Happy Shuttle Cancun collect verified customer reviews. This boosted bookings and trust for their airport transfer service. Feefo reviews improved their Google search visibility and clic...k-through rates. The team resolved negative feedback within four hours, leading to better customer retention. Happy Shuttle Cancun won the Platinum Trusted Service Award after using Feefo.

Read more →

Video

Reviews matter. Feefo verified reviews matter more

Video Thumbnail
lightning

Peers used Feefo for rating and review management and customer feedback management

Feefo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.84/5 ★

Read Reviews (2)
Analytics

4.89/5 ★

Read Reviews (50)
Custom Reports

4.57/5 ★

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.84/5 ★

Read Reviews (2)
Analytics

4.89/5 ★

Read Reviews (50)
Custom Reports

4.57/5 ★

Read Reviews (17)

Software Failure Risk Guidance

?

for Feefo

Overall Risk Meter

Low Medium High

Top Failure Risks for Feefo

Feefo Holdings Limited News

Customer

Jet2.com wins Feefos 2025 Exceptional Service Award

Jet2.com received Feefos 2025 Exceptional Service Award, recognizing its outstanding customer service and high engagement with verified customer reviews. Feefo, a customer review and insights platform, has partnered with Jet2.com for seven years to collect and analyze feedback. Only 32 businesses earned this award in 2025, with Jet2.com the sole airline honored.

Read more →
Executive

Feefo appoints chief revenue officer - led double-digit growth for £3.2bn business

Feefo has appointed a new chief revenue officer, bringing on an executive with a track record of driving double-digit growth at a business valued at 3.2 billion. This leadership change aims to accelerate Feefo's revenue and market expansion in the customer review and insights software sector.

Read more →

Feefo Holdings Limited Profile

Company Name

Feefo Holdings Limited

Company Website

https://business.feefo.com/

Year Founded

2010

HQ Location

60 Hudson Street, Suite 1810, New York, NY 10013

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

M&A