Feefo Overview
This is a summary of the comprehensive capabilities and benefits of Feefo based on over 356 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Feefo, belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Feefo is right for your needs? Our Cuspera AI engine can evaluate how Feefo fits your specific business needs, industry, and context. Get your personalized assessment report today.
Feefo supports business activities such as:
- Rating And Review Management
- Customer Feedback Management
- Advertisement
- Campaign Management
- Scheduling Post To Social Media
Feefo can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve Digital And Social Presence, Improve Brand Engagement, etc. It can help manage these activities if you use Website Promotions Social Media etc. for these needs. As a solution, Feefo's capabilities include SEO, SEM, and Personalization.
Feefo was founded in 2010. Retail Vertical is its biggest customer base.
Reviews
"...Everything Dinosaur Genuine Comments from Customers The Everything Dinosaur website currently shows more than six hundred customer reviews and the Feefo page all about Everything..." 5-Star Feefo Reviews Keep Coming In
Cuspera Reviews
12 buyers and buying teams have used Cuspera to assess how well Feefo solved their Reviews and Reputation needs. Cuspera uses 356 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Feefo.
Use Cases
Peers recommend Rating And Review Management , Customer Feedback Management , Advertisement , as the business use cases that they have been most satisfied while using Feefo.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Rating And Review Management with Website |
4.71/5 ★ |
"...Everything Dinosaur Genuine Comments from Customers The Everything Dinosaur website currently shows more than six hundred customer reviews and the Feefo page all about Everything..." 5-Star Feefo Reviews Keep Coming In |
| Customer Feedback Management with Promotions, Social Media and Text SMS |
4.92/5 ★ |
"...As a result, our CS team have been awarded 98% customer satisfaction levels for many years via Feefo scores...." Peer review by Grace H, Graphic Designer, Retail |
| measuring net promoter score |
4.71/5 ★ |
"...Feefo s key features include campaign management, SMS, net promotions, review collection, PPC enhancements, review-based advertising, SEO, social media advertising, insight tags, performance profiling and hub controls...." Peer review |
| measuring customer satisfaction |
3.69/5 ★ |
"...This reflects our ongoing commitment to maintaining the highest level of customer satisfaction with the service and treatment we provide. ..." Express Pharmacy Wins the FEEFO Gold Trusted Service Award for the Second Year in a Row! |
| Advertisement with Promotions, Social Media and Text SMS |
4.84/5 ★ |
"...The platform is used for review-based advertising and ad creation through sentiment analysis...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Rating And Review Management with Website |
4.71/5 ★ |
"...Everything Dinosaur Genuine Comments from Customers The Everything Dinosaur website currently shows more than six hundred customer reviews and the Feefo page all about Everything..." 5-Star Feefo Reviews Keep Coming In |
|
| Customer Feedback Management with Promotions, Social Media and Text SMS |
4.92/5 ★ |
"...As a result, our CS team have been awarded 98% customer satisfaction levels for many years via Feefo scores...." Peer review by Grace H, Graphic Designer, Retail |
|
| measuring net promoter score |
4.92/5 ★ |
| measuring customer satisfaction |
4.92/5 ★ |
| Advertisement with Promotions, Social Media and Text SMS |
4.84/5 ★ |
"...The platform is used for review-based advertising and ad creation through sentiment analysis...." Peer review |
|
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 356 insights from peers and experts to help you assess how these Feefo use cases fit your Reviews and Reputation needs.
Popular Business Setting
for Feefo
Top Industries
- Retail
- Hospitality
- Financial Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Feefo to Acquire customers and Enhance customer relationships
Peer and Expert Opinion on Features
for Feefo
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| SEO | Read Reviews (26) |
| SEM | Read Reviews (16) |
| Personalization | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| SEO | Read Reviews (26) |
| SEM | Read Reviews (16) |
| Personalization | Read Reviews (5) |
IT and Other Capabilities
for Feefo
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (21) |
| Data Export | Read Reviews (13) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (21) |
| Data Export | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (46) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (46) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (17) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (17) |
Software Failure Risk Guidance
?for Feefo
Overall Risk Meter
Top Failure Risks for Feefo
Vendor Profile Details
HQ Location
60 Hudson Street, Suite 1810, New York, NY 10013
Employees
101-250
Social
Financials
M&A
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