Voxco Overview

Voxco redefines market research with its all-in-one survey platform, empowering research teams to gather insights swiftly and accurately. This platform excels in handling diverse survey needs, from crafting questions to analyzing responses, ensuring that companies receive actionable data efficiently. A standout feature is its global text analysis capability, which simplifies open-ended response evaluation, saving time and enhancing data depth. Ideal for market research companies, Voxco enables teams to stay ahead by adapting quickly to evolving market dynamics. This tool is essential for businesses aiming to make informed decisions based on comprehensive feedback analysis.

Use Cases

Customers recommend Market Research, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Voxco.

Other use cases:

  • Collecting Feedback
  • Market Survey
  • Trade Show Marketing
  • Proposal & Quote Management
  • Identify Target Customers
  • Offer Management
  • Performance Management
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Business Priorities

Grow Market Share and Acquire Customers are the most popular business priorities that customers and associates have achieved using Voxco.

Other priorities:

  • Improve Customer Satisfaction
  • Improve Brand Engagement
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Voxco Use-Cases and Business Priorities: Customer Satisfaction Data

Voxco works with different mediums / channels such as Phone Calls. and Mobile.

Voxco's features include Embedded Survey Forms, Personalization, and Dashboard. and Voxco support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Voxco analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Voxco has great flexibility and features for the market research industry...." Peer review by Dan K., President, Research

Voxco, SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Voxco's actionable insights platform helps deliver exceptional CX and drive customer loyalty. Growth is maximized by leveraging gathered and measured data.

Popular Business Setting

for Voxco

Top Industries

  • Research
  • Information Technology and Services
  • Education

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Voxco is popular in Research, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Voxco Use Cases

How can Voxco enhance your Market Research process?

What solutions does Voxco provide for Engaging Conversational Surveys?

Why is Voxco the best choice for Helpdesk Management?

What makes Voxco ideal for Collecting Feedback?

How does Voxco address your Market Survey Challenges?

15+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Voxco solved their Customer Feedback Management needs. Cuspera uses 544 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

CASE STUDY Emicity

Emicity, a US-based market research firm, faced challenges with survey software limitations, inconsistent pricing, and inefficient open-ended question coding. They adopted Voxco Online to overcome th...ese issues. The platform provided advanced logic and programming capabilities, allowing Emicity to design surveys without software constraints. This change enabled them to offer complete project solutions at competitive prices, enhancing their value to clients.

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CASE STUDY Frost & Sullivan

Frost & Sullivan needed to manage high-volume survey projects efficiently. They evaluated online survey platforms and chose Voxco Online for its cost-effectiveness and technical features. After trans...itioning, they experienced significant productivity gains, completing tasks in minutes instead of hours. Voxco Online offered 90-95% of the features of other software at one-third of the price, leading to long-term satisfaction.

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CASE STUDY Prevision Research

Prevision Research, a UK-based market research agency, partnered with Voxco to improve their data collection processes. They integrated Voxco's multimode platform to centralize CATI and online data c...ollection, streamlining workflows and enhancing efficiency. The integration reduced manual data exports and simplified activity management. Voxco's tools helped Prevision overcome challenges in survey scripting and data management, allowing for advanced customization and improved survey capabilities.

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Research

CASE STUDY Psyclone

Psyclone, a global research firm, uses Ascribe AI Coder to analyze open-ended survey responses. This AI tool processes data 100 times faster than human coders. It allows Psyclone to maintain emotiona...l depth in their analysis. Projects that took weeks now take just a day or two.

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CASE STUDY C+R Research

C+R Research faced a challenge with clients wanting to analyze open-ended survey responses but lacking time and money. They used Ascribe's AI Coder to automate coding, reducing project time and costs.... For example, a financial industry study with 3,552 responses was coded 83% in minutes, completing in 3 hours instead of 35+ hours manually. Clients received faster, cost-effective insights, allowing C+R to take on more projects.

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Research

CASE STUDY Phase 5

Phase 5, a research-based consultancy, uses Voxco to optimize survey efficiency and completion rates. They have partnered with Voxco for over 25 years, benefiting from its robust capabilities. Phase ...5 supports companies in enhancing customer lifecycles and building mobile banking tools in the financial industry. They gather insights at different stages to identify unmet needs and customer expectations.

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Video

A Quick Introduction to Voxco Survey Software

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Frequently Asked Questions(FAQ)

for Voxco

What is Voxco?

Survey software that is made for (and by) professional researchers. Voxco can be used to conduct omnichannel surveys through online web survey tools (Voxco Online & Voxco Mobile), phone survey tools (Voxco CATI, IVR and Voxco TCPA Dialer) and streamline the data collection processes with the platform. Voxco users appreciate having the choice between hosted or on-premises servers, customizable data dashboards and personalized customer service. Voxco is used by 450+ global brands to conduct 50Mn+ surveys annually in 40+ countries.

USPs

Voxco is an integrated omnichannel survey platform that allows organizations to conduct surveys on multiple channels like online, offline (field surveys) and phone (CATI and IVR) channels.

Voxco CATI is a robust solution with almost 0 downtimes. The auto dialer software improves call productivity by 400%.

Voxco has a drag and drop interface for building surveys, testing and survey analysis. This reduces the scripting time by 100%.

Voxco is a complete white label survey solution that allows teams to create custom-branded themes, survey branding, custom email domain, landing pages and much more.

Voxco has survey rewards integrations with Rybbon which allows for setting up rewards programs from within the survey.

What is Voxco used for?

Voxco is a Customer Feedback Management Software mainly used by its customers to Grow Market Share and Acquire Customers by Market Research, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Voxco?

Embedded survey forms, Personalization and Dashboard are some of the top features of Voxco.

Who uses Voxco?

Voxco is used by Research, Information Technology And Services and Education among other industries.

What are Voxco alternatives?

Where is Voxco located?

Voxco is headquartered at 1440 St Catherine St West Ste 900.
lightning

Peers used Voxco for Market research and Engaging conversational surveys

Voxco Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.70/5 ★

Read Reviews (17)
Custom Reports

4.51/5 ★

Read Reviews (62)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.70/5 ★

Read Reviews (17)
Custom Reports

4.51/5 ★

Read Reviews (62)

Software Failure Risk Guidance

?

for Voxco

Overall Risk Meter

Low Medium High

Top Failure Risks for Voxco

Voxco Inc. Profile

Company Name

Voxco Inc.

Company Website

https://www.voxco.com/

HQ Location

1440 St Catherine St West Ste 900

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE