Voxco: Product updates, Customer stories, and Insights | 2026 Cuspera

C+R Research faced a challenge with clients wanting to analyze open-ended survey responses but lacking time and money. They used Ascribe's AI Coder to automate coding, reducing project costs and time.... AI Coder allowed them to deliver data faster, with a financial industry study completed in 3 hours instead of 35+ hours manually. Clients received insights quickly and at a lower cost, enabling C+R to take on more projects.
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Phase 5, a research-based consultancy, faced the challenge of centralizing customer interactions in a multichannel environment. They chose Voxco for its robust capabilities to enhance customer lifecy...cle management. By using Voxco, Phase 5 improved survey efficiency and completion rates, providing strategic insights to their clients. They have been able to support companies, especially in the financial industry, in building mobile banking tools and identifying unmet customer needs.
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Ascribe Coder by Voxco helped BIP Recherche cut coding time from 65 hours to just over 30 hours. The AI-powered text analysis tool let human coders work faster without losing quality. BIP’s team over...came skepticism and saw a 54% reduction in coding hours. This let them deliver results to clients more quickly. The solution helped BIP stay competitive and keep their expertise at the center of every project.
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Voxco provided Modus Research with an integrated IVR, CATI, and online survey platform. Modus faced issues with slow answering machine detection and manual data transfers. Voxco's solution improved c...onnect times and enabled real-time tracking and analysis. The new panel system linked survey data directly to the panel database. Modus saw faster project delivery, higher productivity, and almost zero downtime. The support team helped Modus focus on research, not technical issues.
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Screen Engine/ASI faced challenges delivering coding results on time for movie and TV screenings. Coders worked overnight using Excel, but remote work during COVID-19 affected collaboration and visib...ility. They adopted Ascribe's Coder platform, which improved productivity and visibility. Coder's tools allowed for better project management and faster data export. Screen Engine reduced coding time by 70% on a project, leading to significant ROI and the ability to take on more projects.
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Voxco Multi-Mode helped Stratégir fix problems with old survey software. The new platform let them collect data from face-to-face, phone, and online surveys in one place. Stratégir used Voxco to run ...complex 3D product tests and reach more people. The software made their work faster and more efficient. Stratégir calls Voxco a key partner for their growth.
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