OpinionAmerica Group used Voxco to conduct research on advanced automotive technology and digital assets like Bitcoin. They faced challenges in recruiting niche drivers and ensuring clarity in automa...tion surveys. They used web-based surveys with over 2,000 drivers to understand perceptions and experiences with safety automation. Voxco's solution allowed them to use logic-driven visuals and tailored survey paths to enhance understanding and accuracy in responses.
Voxco IVR helped Vox Opinion, a Canadian market research firm, solve missed delivery problems for a furniture retailer. Customers only knew the delivery day, not the time, leading to missed deliverie...s and low satisfaction. Vox Opinion used Voxco IVR to automate delivery alerts, sending messages with delivery times the night before. This reduced missed deliveries and improved customer satisfaction. Out of over 1 million calls, only two complaints were recorded.
Voxco provided Modus Research with an integrated IVR, CATI, and online survey platform. Modus faced issues with slow answering machine detection and manual data transfers. Voxco's solution improved c...onnect times and enabled real-time tracking and analysis. The new panel system linked survey data directly to the panel database. Modus saw faster project delivery, higher productivity, and almost zero downtime. The support team helped Modus focus on research, not technical issues.
Ascribe Coder by Voxco helped BIP Recherche cut coding time from 65 hours to just over 30 hours. The AI-powered text analysis tool let human coders work faster without losing quality. BIP’s team over...came skepticism and saw a 54% reduction in coding hours. This let them deliver results to clients more quickly. The solution helped BIP stay competitive and keep their expertise at the center of every project.
Ascribe Coder by Voxco helped BIP Recherche cut coding time by 54%. The team finished a 65-hour project in just over 30 hours. BIP Recherche used AI Coder to speed up open-ended response coding while... keeping quality high. The solution combined AI automation with human expertise. This let BIP deliver results faster and stay competitive in market research.
Voxco IVR helped Cible Recherche improve delivery success for a large furniture retailer. The challenge was missed deliveries and low customer satisfaction due to lack of delivery time notifications.... By automating reminder calls with Voxco IVR, customers received delivery time alerts the day before. This led to a significant increase in successful deliveries and fewer complaints. Out of over 1 million calls, only two complaints were recorded, showing higher efficiency and happier customers.
Voxco Survey Software helped Focus Bari, a Greek market research company, centralize data collection across phone, online, and face-to-face surveys. Focus Bari needed a new solution after their old s...oftware was discontinued. With Voxco, they streamlined their audience measurement operations and increased survey volume. The centralized platform allowed them to reach more respondents and deliver results faster. This improved productivity and efficiency for their media audience research services.
Voxco helped Modus Research unify IVR, CATI, and panel operations on one platform. Modus faced slow call detection and manual data transfers with their old system. Voxco's integrated solution improve...d real-time tracking and automated data updates. Modus saw faster connection times, higher productivity, and less manual work. The team praised Voxco's robust CATI system and responsive support.
Voxco Multi-Mode helped Stratégir fix problems with old survey software. The new platform let them collect data from face-to-face, phone, and online surveys in one place. Stratégir used Voxco to run ...complex 3D product tests and reach more people. The software made their work faster and more efficient. Stratégir calls Voxco a key partner for their growth.
Entertainment Case Studies and Customer Success Stories with Voxco
Screen Engine/ASI
- Entertainment
Screen Engine/ASI faced challenges delivering coding results on time for movie and TV screenings. Coders worked overnight using Excel, but remote work during COVID-19 affected collaboration and visib...ility. They adopted Ascribe's Coder platform, which improved productivity and visibility. Coder's tools allowed for better project management and faster data export. Screen Engine reduced coding time by 70% on a project, leading to significant ROI and the ability to take on more projects.
Ascribe Coder helped Screen Engine/ASI boost coding productivity by 70%. The company moved from Excel to Coder, cutting coding time from 31 hours to 10 hours on a key project. Coder's admin tools imp...roved project visibility and allowed faster, more accurate coding. 24/7 support and custom training increased coder satisfaction. Screen Engine/ASI now delivers projects on time and takes on more overnight work.
Frost & Sullivan needed to manage high-volume survey projects efficiently. They evaluated online survey platforms and chose Voxco Online for its cost-effectiveness and technical features. After trans...itioning, they experienced significant productivity gains, completing tasks in minutes instead of hours. Voxco Online offered 90-95% of the features of other software at one-third the price, leading to long-term satisfaction.
Phase 5, a research-based consultancy, faced the challenge of centralizing customer interactions in a multichannel environment. They chose Voxco for its robust capabilities to enhance customer lifecy...cle management. By using Voxco, Phase 5 improved survey efficiency and completion rates, providing strategic insights to their clients. They have been able to support companies, especially in the financial industry, in building mobile banking tools and identifying unmet customer needs.
Homewood Research Institute (HRI)
- Hospital & Health Care
Voxco helped Homewood Research Institute (HRI) improve mental health research. HRI needed a survey platform with Canadian-hosted servers and room to grow. Voxco provided multi-channel surveys, custom... scripting, and automation. HRI automated follow-up surveys and used built-in logic for complex calculations. This reduced staff time and let HRI reach more participants. HRI now processes data faster and runs more studies at once.
Institut de recherche Homewood (HRI)
- Hospital & Health Care
Voxco Online helped the Institut de recherche Homewood (HRI) speed up mental health research. HRI needed a survey platform with Canadian data hosting and flexibility. Voxco enabled multi-channel surv...eys, automated follow-ups, and integrated complex logic. This saved time, improved data reliability, and let HRI reach more participants. HRI now makes faster decisions and runs more studies with less effort.
Media Production Case Studies and Customer Success Stories with Voxco
Médiamétrie
- Media Production
Médiamétrie faced inefficiencies in their radio research due to separate telephone and IVR systems. They adopted the Voxco Multi-Mode system, integrating Voxco Dialer, CATI, and IVR into one platform.... This streamlined their data collection, increased call capacity, and improved survey management. As a result, Médiamétrie enhanced their productivity, with the ability to handle 1500 CATI calls per hour, leading to more efficient audience measurements.
Research Case Studies and Customer Success Stories with Voxco
Thiscovery
- Research
Voxco survey software, Voxco Analytics, and Ascribe helped Thiscovery speed up healthcare research. The team replaced slow academic tools with fast, transparent AI-powered coding and analytics. They ...built complex surveys, tracked responses in real time, and created insight reports in days. Ascribe ensured sensitive patient data stayed secure. Thiscovery now delivers actionable insights for NHS and health clients quickly and safely.
Other Industry Case Studies and Success Stories with Voxco
C+R Research
- Market Research
C+R Research faced a challenge with clients wanting to analyze open-ended survey responses but lacking time and money. They used Ascribe's AI Coder to automate coding, reducing project costs and time.... AI Coder allowed them to deliver data faster, with a financial industry study completed in 3 hours instead of 35+ hours manually. Clients received insights quickly and at a lower cost, enabling C+R to take on more projects.
Emicity, a US-based research consultancy, faced challenges with survey software limitations, pricing inconsistencies, and inefficient coding of open-ended responses. They adopted Voxco Online to over...come these issues, benefiting from advanced logic capabilities, competitive pricing, and responsive customer support. This allowed Emicity to deliver high-quality insights and maintain full-service offerings at competitive rates, enhancing their value to clients.
Focus Bari, a Greek market research company, needed a reliable survey solution after their previous software became unavailable. They chose Voxco Survey Software for its centralized platform and mult...i-mode survey capabilities. This transition allowed Focus Bari to expand their reach, increase data volume, and deliver insights faster. The company improved efficiency and solidified its position as a leading audience measurement firm.
The Logit Group wanted to verify registered voters in the US using real-time data. They used Voxco's online tools, telephony systems, and panel management for this task. Voxco's software allowed them... to create custom questions and integrate with external code sources. This led to a 60% voter match rate, doubling the accuracy compared to traditional methods. The process streamlined five key processes and maintained research integrity without extensive reprogramming.
Prevision Research, a UK-based market research agency, faced inefficiencies using separate systems for CATI and sampling tasks. They adopted Voxco's multi-mode platform to integrate these functions, ...streamlining operations and reducing manual data exports. The platform's drag-and-drop scripting and customization options allowed them to create complex surveys efficiently. This led to improved data quality and management, winning an MRS award for a complex project. With Voxco, Prevision improved their strike rate and interview efficiency, achieving more interviews per hour and higher response rates.
Psyclone, a global research firm, faced challenges in analyzing open-ended survey responses. They needed a solution to process large volumes of emotional data quickly and accurately. By using Ascribe... AI Coder, they transformed their approach, processing responses 100 times faster than human coders. This allowed them to maintain the emotional depth of their data and gain meaningful insights. The AI platform enabled them to complete tasks in days instead of weeks, supporting their unique approach to emotional analysis.
Emicity, a US-based market research firm, faced challenges with survey software limitations, inconsistent pricing, and inefficient open-ended question coding. They adopted Voxco Online to overcome th...ese issues. The platform provided advanced logic and programming capabilities, allowing Emicity to design surveys without software constraints. This change enabled them to offer complete project solutions at competitive prices, enhancing their value to clients.
C+R Research faced a challenge with clients wanting to analyze open-ended survey responses but lacking time and money. They used Ascribe's AI Coder to automate coding, reducing project time and costs.... For example, a financial industry study with 3,552 responses was coded 83% in minutes, completing in 3 hours instead of 35+ hours manually. Clients received faster, cost-effective insights, allowing C+R to take on more projects.
Frost & Sullivan needed to manage high-volume survey projects efficiently. They evaluated online survey platforms and chose Voxco Online for its cost-effectiveness and technical features. After trans...itioning, they experienced significant productivity gains, completing tasks in minutes instead of hours. Voxco Online offered 90-95% of the features of other software at one-third of the price, leading to long-term satisfaction.
