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SurveySparrow NPS

4.49 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(3942 Reviews, Testimonials & Expert Opinions)
(3942 Reviews, Testimonials & Expert Opinions)

Survey Platform that turn customers into Promoters.

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About SurveySparrow NPS

SurveySparrow’s NPS Survey Platform enables measure of customer loyalty across all touch-points by tracking and improving on the Net Promoter Score. In addition to customer feedback and tracking of measures on actions taken and progress, it enables new customer acquisition through promoter reviews. It can be used across industries such as Healthcare, Hospitality, Market Research and more and across all the customer facing functions such as Sales, Marketing and others.

The NPS Platform features include tools for creation of dynamic lists and customer segments based on various criteria, enabling responses and follow-ups based on the in-depth analysis on customer types. The NPS surveys can be automated on preference of choice of time, frequency and the recurrence mode. It also provides for Sentiment analysis to understand the loyalty factor based on the insights collected.

The platform facilitates storing of all responses in one place, and tracking facilitated all the way through to resolution. It enables branding with the business name and logo and personalized follow-up questions for promoters and detractors. It also enables integration with the existing system through Workflows and alerts.

Evaluating SurveySparrow NPS for your Feedback Management need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 3942 insights from peers and experts who used SurveySparrow NPS to help you determine how well it fits your Feedback Management needs.

Reviews - Customer Testimonials

Reviews - Case Studies

Case Study Brella

Brella gets a Customer Experience makeover with SurveySparrow

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Brella gets a Customer Experience makeover with SurveySparrow

Read Story →

Case Study Nix

Nix Closed Feedback Loops And Boosted Response Rate With SurveySparrow.

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Nix Closed Feedback Loops And Boosted Response Rate With SurveySparrow.

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Peer and Expert Opinions
for SurveySparrow NPS

Goals

Improve customer satisfaction and Acquire customers are the most popular goals peers achieved using SurveySparrow NPS .

Other goals:

  • Enter new markets internationally or locally
  • Grow market share
  • Improve internal communications
  • Improve stakeholder relations
  • Launch new products
  • Build brand awareness
  • Improve consistency
See all goals See less goals

Channels

It is the best suited for chat, e-mail, mobile, channels.

Other channels:

  • website
  • promotions
  • offline
  • social media
  • omnichannel
  • phone calls
  • text SMS
  • games
  • on premises
  • Whatsapp
  • mobile app
See all channels See less channels

Processes

Peers recommend customer feedback management, Engaging conversational surveys, market research, as the business processes that they have been most satisfied while using SurveySparrow NPS .

Read Peer and Expert Experience for Business Use Cases

Customer feedback management

Measuring net promoter score With Promotions

Measuring customer satisfaction With E mail

Engaging conversational surveys With Chat

Engaging and following up With Chat

Market research

Communication management With E mail and Website and Social media

Sending & publishing communications With E mail and Website and Social media

Helpdesk management With E mail and Chat and Phone calls

Workflow management With E mail and Text sms

Social media management With Social media and Website and E mail

Scheduling post to social media With Social media and Website and E mail

Social media analytics

Training & onboarding

White labeled surveys

Generation of new leads

Contact list management With Phone calls

Market survey

Product marketing With Promotions

Performance management

Competitive intelligence

Rating and review management

Campaign management

Advertisement With Games

Coaching

Sales document management With Website

Lead engagement

Sales review & feedback

Lifetime value management

Knowledge management

Forecasting

Loyalty management

Sales incentive management

Collaboration

See allless Activities

Pricing Last updated Feb 15, 2021

SurveySparrow NPS product comes with a pricing plan that is attractive and scalable to drive customer loyalty and experience program. With a starting price point of $249 per month billed annually, the plan supports upto 50K responses upto 2 users. This comes with a host of NPS related capabilities like - NPS sentiment analysis, word cloud, NPS survey throttling. If customer needs higher scale, then can switch to Enterprise plan. All these are backed by a 14 day free trial.

Starting Price:
$249 per month
Free Trial Available?
YES
Trial Period
14 days
Demo Version Available?
NO
Free Version Available?
NO

Value For Money Meter ?

The overall value for money for SurveySparrow is determined by quality and responsiveness of customer support, how easy to setup the product and time to value and also whether the product is backed by extensive training. Ofcourse, this is viewed in conjunction with the pricing. SurveySparrow customers are very happy with the quality and responsiveness of the support and the ease of setup. The training modules are moderate and it can be enhanced with more tutorials. The base product is available with a number of add-on like NPS, 360 degree assessment.

Low Medium High

Customer Support

High

Deployment

High

Training

Medium

Add on

Medium

For More Information , read here or request a custom quote below

Popular Business Setting
for SurveySparrow NPS

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used SurveySparrow NPS to Improve customer satisfaction and Acquire customers

Verify if it works for you

IT and Other Capabilities
for SurveySparrow NPS

  • Low
  • Medium
  • High

data

Data Export

Data Import

Support

Chat Support

24/7 Support

Phone Support

Email Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveySparrow NPS

Vendor Profile Details

Company Name SurveySparrow
Company Website https://surveysparrow.com/
HQ Location 340 S Lemon Ave #9091, Walnut, CA 91789, US
Employees 11-50
Social