About SurveySparrow NPS
SurveySparrow’s NPS Survey Platform enables measure of customer loyalty across all touch-points by tracking and improving on the Net Promoter Score. In addition to customer feedback and tracking of measures on actions taken and progress, it enables new customer acquisition through promoter reviews. It can be used across industries such as Healthcare, Hospitality, Market Research and more and across all the customer facing functions such as Sales, Marketing and others.
The NPS Platform features include tools for creation of dynamic lists and customer segments based on various criteria, enabling responses and follow-ups based on the in-depth analysis on customer types. The NPS surveys can be automated on preference of choice of time, frequency and the recurrence mode. It also provides for Sentiment analysis to understand the loyalty factor based on the insights collected.
The platform facilitates storing of all responses in one place, and tracking facilitated all the way through to resolution. It enables branding with the business name and logo and personalized follow-up questions for promoters and detractors. It also enables integration with the existing system through Workflows and alerts.
Reviews - Customer Testimonials
Market Intelligence & Strategy Manager
Market Intelligence & Strategy Manager
SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding.
Reviews - Case Studies
Peer and Expert Opinions
Read Peer and Expert Experience for Business Use Cases
Customer feedback management
Measuring net promoter score With Promotions
Measuring customer satisfaction With E mail
Engaging conversational surveys With Chat
Engaging and following up With Chat
Communication management With E mail and Website and Social media
Sending & publishing communications With E mail and Website and Social media
Helpdesk management With E mail and Chat and Phone calls
Workflow management With E mail and Text sms
Social media management With Social media and Website and E mail
Scheduling post to social media With Social media and Website and E mail
Social media analytics
Training & onboarding
White labeled surveys
Generation of new leads
Contact list management With Phone calls
Product marketing With Promotions
Rating and review management
Advertisement With Games
Sales document management With Website
Sales review & feedback
Lifetime value management
Sales incentive management
Pricing Last updated Feb 15, 2021
SurveySparrow NPS product comes with a pricing plan that is attractive and scalable to drive customer loyalty and experience program. With a starting price point of $249 per month billed annually, the plan supports upto 50K responses upto 2 users. This comes with a host of NPS related capabilities like - NPS sentiment analysis, word cloud, NPS survey throttling. If customer needs higher scale, then can switch to Enterprise plan. All these are backed by a 14 day free trial.
- Starting Price:
- $249 per month
- Free Trial Available?
- Trial Period
- 14 days
- Demo Version Available?
- Free Version Available?
Value For Money Meter ?
The overall value for money for SurveySparrow is determined by quality and responsiveness of customer support, how easy to setup the product and time to value and also whether the product is backed by extensive training. Ofcourse, this is viewed in conjunction with the pricing. SurveySparrow customers are very happy with the quality and responsiveness of the support and the ease of setup. The training modules are moderate and it can be enhanced with more tutorials. The base product is available with a number of add-on like NPS, 360 degree assessment.
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Popular Business Setting
- Information Technology and Services
- Marketing and Advertising
- Small Business
- Mid Market
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