SurveySparrow NPS Overview

This is a summary of the comprehensive capabilities and benefits of SurveySparrow NPS based on over 3385 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

SurveySparrow NPS, SurveySparrow Enterprise, SmartSurvey, Cvent online survey, Qualtrics Customer Experience, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if SurveySparrow NPS is right for your needs? Our Cuspera AI engine can evaluate how SurveySparrow NPS fits your specific business needs, industry, and context. Get your personalized assessment report today.

SurveySparrow NPS supports business activities such as:

  • Customer Feedback Management
  • Engaging Conversational Surveys
  • Market Research
  • Helpdesk Management
  • Social Media Management

SurveySparrow NPS can help you with many business goals, such as Improve Customer Satisfaction, Establish Thought Leadership, Acquire Customers, Enter New Markets Internationally Or Locally, Grow Market Share, etc. As a solution, SurveySparrow NPS's capabilities include Embedded Survey Forms, Templates, Personalization, etc.

SurveySparrow NPS Information Technology and Services Vertical is its biggest customer base.

Reviews

"We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way. " - Jaakko Jalkanen

Cuspera Reviews

819 buyers and buying teams have used Cuspera to assess how well SurveySparrow NPS solved their Customer Feedback Management needs. Cuspera uses 3385 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Establish Thought Leadership are the most popular business priorities peers achieved using SurveySparrow NPS.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Launch New Products
  • Build Brand Awareness
  • Increase Sales & Revenue
  • Improve Consistency
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using SurveySparrow NPS.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management

4.97/5 ★

Read Reviews (264)

"...I like how I can set up my surveys for my clients...."
measuring net promoter score

4.97/5 ★

Read Reviews (86)

"...Will reach out to customers for NPS soon after we reach a critical mass...."
measuring customer satisfaction

4.90/5 ★

Read Reviews (20)

"...SurveySparrow works well for customer service surveys to your customers, satisfaction questionnaires, and an easy way to get feedback from users...."
Engaging Conversational Surveys

4.93/5 ★

Read Reviews (195)

"...The platform lets you draft engaging surveys at ease...."
engaging and following up

4.90/5 ★

Read Reviews (148)

"...I have also used TypeForm which is a bit more interactive than SurveyMonkey and that helps keep users engaged...."
Market Research

4.95/5 ★

Read Reviews (36)

"...During these the market research has been grow up a 90% so taking survey online is one of the best way that people use to make money online and Survey Sparrow allow any kind of business to set setup surveys for you business this platform is all in one..."
PEER EXPERIENCES
Customer Feedback Management

4.97/5 ★

Read Reviews (264)

"...I like how I can set up my surveys for my clients...." Peer review from Consumer Services
measuring net promoter score

4.97/5 ★

Read Reviews (86)

measuring customer satisfaction

4.97/5 ★

Read Reviews (20)

Engaging Conversational Surveys

4.93/5 ★

Read Reviews (195)

"...The platform lets you draft engaging surveys at ease...." Peer review by Arvind J., Software Trainee
engaging and following up

4.93/5 ★

Read Reviews (148)

Market Research

4.95/5 ★

Read Reviews (36)

"...During these the market research has been grow up a 90% so taking survey online is one of the best way that people use to make money online and Survey Sparrow allow any kind of business to set setup surveys for you business this platform is all in one..." Peer review by Jimmy F., Director

40+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3385 insights from peers and experts to help you assess how these SurveySparrow NPS use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Jaakko Jalkanen

Business Manager

Brella

We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way. Testimonial By Jaakko Jalkanen

Peter Vogopoulos

Business Advisor

Exceeding Limits

This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method. Testimonial By Peter Vogopoulos

Katherine Stevens

Market Intelligence & Strategy Manager

Paysafe

Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent. Testimonial By Katherine Stevens
CUSTOMERS TESTIMONIALS

Jaakko Jalkanen

Business Manager

Brella

We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way. Testimonial By Jaakko Jalkanen

Peter Vogopoulos

Business Advisor

Exceeding Limits

This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method. Testimonial By Peter Vogopoulos

Katherine Stevens

Market Intelligence & Strategy Manager

Paysafe

Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent. Testimonial By Katherine Stevens

Case Studies

COMPANY CASE STUDIES
Case Study Godrej

Godrej refines their employee's journey using SurveySparrow

Read More
Case Study Deloitte Digital

How Deloitte Digital effortlessly de-cluttered their data collection

Read More
Case Study Mphasis

Mphasis Improves Employee Engagement With SurveySparrow

Read More

SurveySparrow NPS Pricing

Last updated Feb 15, 2021

SurveySparrow NPS product comes with a pricing plan that is attractive and scalable to drive customer loyalty and experience program. With a starting price point of $249 per month billed annually, the plan supports upto 50K responses upto 2 users. This comes with a host of NPS related capabilities like - NPS sentiment analysis, word cloud, NPS survey throttling. If customer needs higher scale, then can switch to Enterprise plan. All these are backed by a 14 day free trial.

Starting Price:
$249 per month
Free Trial Available?
YES
Trial Period
14 days
Demo Version Available?
NO
Free Version Available?
NO

Value For Money Meter

?

The overall value for money for SurveySparrow is determined by quality and responsiveness of customer support, how easy to setup the product and time to value and also whether the product is backed by extensive training. Ofcourse, this is viewed in conjunction with the pricing. SurveySparrow customers are very happy with the quality and responsiveness of the support and the ease of setup. The training modules are moderate and it can be enhanced with more tutorials. The base product is available with a number of add-on like NPS, 360 degree assessment.

Low Medium High

Customer Support

High

Deployment

High

Training

Medium

Add on

Medium

For More Information , read here or request a custom quote below

Frequently Asked Questions(FAQ)

for SurveySparrow NPS

What is SurveySparrow NPS?

SurveySparrow’s NPS Survey Platform enables measure of customer loyalty across all touch-points by tracking and improving on the Net Promoter Score. In addition to customer feedback and tracking of measures on actions taken and progress, it enables new customer acquisition through promoter reviews. It can be used across industries such as Healthcare, Hospitality, Market Research and more and across all the customer facing functions such as Sales, Marketing and others.

What is SurveySparrow NPS used for?

SurveySparrow NPS is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Establish Thought Leadership by Customer Feedback Management, Engaging Conversational Surveys and Market Research .

What are the top features of SurveySparrow NPS?

Embedded survey forms, Templates and Personalization are some of the top features of SurveySparrow NPS.

Who uses SurveySparrow NPS?

SurveySparrow NPS is used by Information Technology And Services, Computer Software and Human Resources among other industries.

What are SurveySparrow NPS alternatives?

SurveySparrow Enterprise, SmartSurvey, Cvent Online Survey and Qualtrics Customer Experience are popular alternatives for SurveySparrow NPS.

Where is SurveySparrow NPS located?

SurveySparrow NPS is headquartered at 340 S Lemon Ave #9091, Walnut, CA 91789, US.

Popular Business Setting

for SurveySparrow NPS

Top Industries

  • Information Technology and Services
  • Computer Software
  • Human Resources

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used SurveySparrow NPS to Improve customer satisfaction and Establish thought leadership

Peer and Expert Opinion on Features

for SurveySparrow NPS

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.47/5 ★

Read Reviews (1325)
Templates

3.28/5 ★

Read Reviews (78)
Personalization

4.34/5 ★

Read Reviews (51)
Dashboard

4.82/5 ★

Read Reviews (32)
bot

3.88/5 ★

Read Reviews (20)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.47/5 ★

Read Reviews (1325)
Templates

3.28/5 ★

Read Reviews (78)
Personalization

4.34/5 ★

Read Reviews (51)
Dashboard

4.82/5 ★

Read Reviews (32)
bot

3.88/5 ★

Read Reviews (20)

IT and Other Capabilities

for SurveySparrow NPS

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.04/5 ★

Read Reviews (105)
Data Import

3.55/5 ★

Read Reviews (190)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.04/5 ★

Read Reviews (105)
Data Import

3.55/5 ★

Read Reviews (190)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.69/5 ★

Read Reviews (38)
Email Support

4.63/5 ★

Read Reviews (27)
24/7 Support

4.50/5 ★

Read Reviews (288)
Phone Support

4.27/5 ★

Read Reviews (27)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.69/5 ★

Read Reviews (38)
Email Support

4.63/5 ★

Read Reviews (27)
24/7 Support

4.50/5 ★

Read Reviews (288)
Phone Support

4.27/5 ★

Read Reviews (27)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.44/5 ★

Read Reviews (2)
Analytics

4.45/5 ★

Read Reviews (137)
Custom Reports

3.76/5 ★

Read Reviews (409)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.44/5 ★

Read Reviews (2)
Analytics

4.45/5 ★

Read Reviews (137)
Custom Reports

3.76/5 ★

Read Reviews (409)

Software Failure Risk Guidance

?

for SurveySparrow NPS

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveySparrow NPS

Vendor Profile Details

Company Name

SurveySparrow

Company Website

https://surveysparrow.com/

HQ Location

340 S Lemon Ave #9091, Walnut, CA 91789, US

Employees

11-50

Social

Financials

PRIVATE