SurveySparrow NPS Overview
This is a summary of the comprehensive capabilities and benefits of SurveySparrow NPS based on over 3385 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SurveySparrow NPS, SurveySparrow Enterprise, SmartSurvey, Cvent online survey, Qualtrics Customer Experience, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SurveySparrow NPS is right for your needs? Our Cuspera AI engine can evaluate how SurveySparrow NPS fits your specific business needs, industry, and context. Get your personalized assessment report today.
SurveySparrow NPS supports business activities such as:
- Customer Feedback Management
- Engaging Conversational Surveys
- Market Research
- Helpdesk Management
- Social Media Management
SurveySparrow NPS can help you with many business goals, such as Improve Customer Satisfaction, Establish Thought Leadership, Acquire Customers, Enter New Markets Internationally Or Locally, Grow Market Share, etc. As a solution, SurveySparrow NPS's capabilities include Embedded Survey Forms, Templates, Personalization, etc.
SurveySparrow NPS Information Technology and Services Vertical is its biggest customer base.
Reviews
"We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way. " - Jaakko Jalkanen
Cuspera Reviews
819 buyers and buying teams have used Cuspera to assess how well SurveySparrow NPS solved their Customer Feedback Management needs. Cuspera uses 3385 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Establish Thought Leadership are the most popular business priorities peers achieved using SurveySparrow NPS.
Use Cases
Peers recommend Customer Feedback Management , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using SurveySparrow NPS.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Customer Feedback Management |
4.97/5 ★ |
"...I like how I can set up my surveys for my clients...." Peer review from Consumer Services |
measuring net promoter score |
4.97/5 ★ |
"...Will reach out to customers for NPS soon after we reach a critical mass...." Peer review by Srikrishna S. |
measuring customer satisfaction |
4.90/5 ★ |
"...SurveySparrow works well for customer service surveys to your customers, satisfaction questionnaires, and an easy way to get feedback from users...." Peer review by Chad F. |
Engaging Conversational Surveys |
4.93/5 ★ |
"...The platform lets you draft engaging surveys at ease...." Peer review by Arvind J., Software Trainee |
engaging and following up |
4.90/5 ★ |
"...I have also used TypeForm which is a bit more interactive than SurveyMonkey and that helps keep users engaged...." Peer review from Mechanical or Industrial Engineering |
Market Research |
4.95/5 ★ |
"...During these the market research has been grow up a 90% so taking survey online is one of the best way that people use to make money online and Survey Sparrow allow any kind of business to set setup surveys for you business this platform is all in one..." Peer review by Jimmy F., Director |
PEER EXPERIENCES | |
---|---|
Customer Feedback Management |
4.97/5 ★ |
"...I like how I can set up my surveys for my clients...." Peer review from Consumer Services |
|
measuring net promoter score |
4.97/5 ★ |
measuring customer satisfaction |
4.97/5 ★ |
Engaging Conversational Surveys |
4.93/5 ★ |
"...The platform lets you draft engaging surveys at ease...." Peer review by Arvind J., Software Trainee |
|
engaging and following up |
4.93/5 ★ |
Market Research |
4.95/5 ★ |
"...During these the market research has been grow up a 90% so taking survey online is one of the best way that people use to make money online and Survey Sparrow allow any kind of business to set setup surveys for you business this platform is all in one..." Peer review by Jimmy F., Director |
40+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3385 insights from peers and experts to help you assess how these SurveySparrow NPS use cases fit your Customer Feedback Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way. Testimonial By Jaakko Jalkanen |
|
This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method. Testimonial By Peter Vogopoulos |
|
Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent. Testimonial By Katherine Stevens |
CUSTOMERS | TESTIMONIALS |
---|---|
Jaakko Jalkanen Business Manager Brella |
We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way. Testimonial By Jaakko Jalkanen |
Peter Vogopoulos Business Advisor Exceeding Limits |
This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method. Testimonial By Peter Vogopoulos |
Katherine Stevens Market Intelligence & Strategy Manager Paysafe |
Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent. Testimonial By Katherine Stevens |
Case Studies
COMPANY | CASE STUDIES |
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Case Study GodrejRead More |
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Case Study Deloitte DigitalRead More |
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Case Study MphasisRead More |
SurveySparrow NPS Pricing
Last updated Feb 15, 2021
SurveySparrow NPS product comes with a pricing plan that is attractive and scalable to drive customer loyalty and experience program. With a starting price point of $249 per month billed annually, the plan supports upto 50K responses upto 2 users. This comes with a host of NPS related capabilities like - NPS sentiment analysis, word cloud, NPS survey throttling. If customer needs higher scale, then can switch to Enterprise plan. All these are backed by a 14 day free trial.
- Starting Price:
- $249 per month
- Free Trial Available?
- YES
- Trial Period
- 14 days
- Demo Version Available?
- NO
- Free Version Available?
- NO
Value For Money Meter
?The overall value for money for SurveySparrow is determined by quality and responsiveness of customer support, how easy to setup the product and time to value and also whether the product is backed by extensive training. Ofcourse, this is viewed in conjunction with the pricing. SurveySparrow customers are very happy with the quality and responsiveness of the support and the ease of setup. The training modules are moderate and it can be enhanced with more tutorials. The base product is available with a number of add-on like NPS, 360 degree assessment.
Customer Support
Deployment
Training
Add on
For More Information , read here or request a custom quote below
Frequently Asked Questions(FAQ)
for SurveySparrow NPS
What is SurveySparrow NPS?
What is SurveySparrow NPS used for?
What are the top features of SurveySparrow NPS?
Who uses SurveySparrow NPS?
What are SurveySparrow NPS alternatives?
Where is SurveySparrow NPS located?
Popular Business Setting
for SurveySparrow NPS
Top Industries
- Information Technology and Services
- Computer Software
- Human Resources
Popular in
- Small Business
- Mid Market
- Enterprise
SurveySparrow NPS Alternatives
Peer and Expert Opinion on Features
for SurveySparrow NPS
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Embedded survey forms | Read Reviews (1325) |
Templates | Read Reviews (78) |
Personalization | Read Reviews (51) |
Dashboard | Read Reviews (32) |
bot | Read Reviews (20) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Embedded survey forms | Read Reviews (1325) |
Templates | Read Reviews (78) |
Personalization | Read Reviews (51) |
Dashboard | Read Reviews (32) |
bot | Read Reviews (20) |
IT and Other Capabilities
for SurveySparrow NPS
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (105) |
Data Import | Read Reviews (190) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (105) |
Data Import | Read Reviews (190) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (38) |
Email Support | Read Reviews (27) |
24/7 Support | Read Reviews (288) |
Phone Support | Read Reviews (27) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (38) |
Email Support | Read Reviews (27) |
24/7 Support | Read Reviews (288) |
Phone Support | Read Reviews (27) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (2) |
Analytics | Read Reviews (137) |
Custom Reports | Read Reviews (409) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (2) |
Analytics | Read Reviews (137) |
Custom Reports | Read Reviews (409) |
Software Failure Risk Guidance
?for SurveySparrow NPS
Overall Risk Meter
Top Failure Risks for SurveySparrow NPS
Vendor Profile Details
Company Name
SurveySparrow
Company Website
https://surveysparrow.com/HQ Location
340 S Lemon Ave #9091, Walnut, CA 91789, US
Employees
11-50
Social
Financials
PRIVATE