iAdvize: Product updates, Customer stories, and Insights | 2026 Cuspera

iAdvize Copilot™ for Shoppers helped Sideshow, a specialty manufacturer, improve e-commerce results. Sideshow needed to answer complex questions from pop-culture fans. They used iAdvize's generative ...AI to automate product advice and support. The AI chatbot gave accurate answers using only Sideshow's product data. Sideshow saw an 8x increase in conversion rate and a 94% CSAT for automated conversations. 88% of feedback on AI answers was positive.
Show More..

OtterBox used the iAdvize conversational platform to improve its direct-to-consumer digital experience. The company wanted to engage and educate visitors, drive D2C sales, and build direct customer r...elationships. OtterBox deployed a conversational strategy with real-time chat, a peer expert community, and a chatbot for quick responses. This led to a 13% post-chat conversion rate, a 22% increase in average order value, an 84.5% customer satisfaction score, and a 58 NPS. OtterBox also used chat insights to improve products and support.
Show More..

iAdvize Messenger helped TUI.com handle a surge in online travel requests during the pandemic. TUI.com used AI-powered chatbots to answer basic questions and deflect calls, freeing up agents to focus... on sales. The solution led to a 17.5% average conversion rate after messaging with an agent. Chat revenue per hour increased by 143%. 85% of conversations were partially or fully managed by chatbots.
Show More..

Orange Spain used the iAdvize conversational platform to improve their digital customer experience. They moved from phone-based support to an omnichannel approach with messaging, voice, and AI chatbo...ts. This change automated 67% of conversations and increased conversion rates to 16% via messaging. Customer engagement rose to 30% after proactive WhatsApp messages. The new strategy cut online customer service costs and improved sales team efficiency.
Show More..

iAdvize Copilot™ helped Cdiscount, a leading French e-commerce brand, assist 8 million customers with AI-powered shopping support. Cdiscount needed to connect 20 million monthly visitors to 80 millio...n products and improve advice quality. They used trusted generative AI to automate conversations, protect data, and match their brand voice. After two months, 40% of conversations were fully automated, the CSAT score reached 70%, and the conversion rate hit 24%, matching human agents.
Show More..

iAdvize Copilot for Shoppers helped Mon Lit Cabane boost engagement by 20x and increase post-conversation conversion rates by 8x in three months. The AI shopping assistant automated repetitive inquir...ies and provided 24/7 support, easing pressure on customer service. Shoppers received personalized product recommendations, making it easier to choose and buy. The average order value rose by 30%, and the company generated over €1M in extra revenue. Mon Lit Cabane rolled out the solution across six countries, improving the online shopping experience.
Show More..