iAdvize: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: iAdvize
Brand: iAdvize
Rating: 4.4 (217 reviews)

4.4 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

iAdvize: Conversational Platform for Brands | Humanise ...

AI Powered

iAdvize Overview

iAdvize takes e-commerce to the next level with its AI Shopping Assistant. It's a generative AI tool that enhances customer interactions, aiming to boost conversion rates by tenfold. Over 350 brands rely on iAdvize to revamp their customer journeys, making it a go-to solution for those looking to improve online shopping experiences. The platform is known for facilitating high-quality AI-driven conversations that lead to more orders. With a focus on ease of use, iAdvize allows businesses to seamlessly integrate AI into their customer service operations, making it an attractive option for innovative e-commerce brands.

Use Cases

Customers recommend Engagement Management, Contact List Management, Collaboration, as the business use cases that they have been most satisfied with while using iAdvize.

Other use cases:

Helpdesk Management
Customer Case Management
Measuring Customer Satisfaction
Segmentation And Targeting
Direct Marketing
Conversion Management
Lead Engagement

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using iAdvize.

Other priorities:

Acquire Customers
Scale Best Practices
Improve Brand Engagement
Improve Digital And Social Presence
Increase Customer Life Time Value

See all business priorities See less business priorities

iAdvize Use-Cases and Business Priorities: Customer Satisfaction Data

iAdvize works with different mediums / channels such as Chat. Website. Mobile etc.

Reviews

"...It allows everyone to collaborate together in one area and also be able to take care of all customers needs as they also have questions, and see their satisfaction level of our service. ...." Peer review by Courtney S., Customer service , Consumer Goods

iAdvize, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

iAdvize is a conversational platform enabling over 2000 brands in 100 countries to deliver profitable human touch at scale. Trusted Generative AI enhances e-commerce experiences.

Popular Business Setting

for iAdvize

Top Industries

Information Technology and Services
Internet
Marketing and Advertising

Popular in

Small Business
Large Enterprise
Mid Market

iAdvize is popular in Information Technology And Services, Internet, and Marketing And Advertising and is widely used by Small Business, Large Enterprise, and Mid Market.

Comprehensive Insights on iAdvize Use Cases

What benefits does iAdvize offer for Engagement Management?

How can iAdvize enhance your Contact List Management process?

How does iAdvize address your Collaboration Challenges?

What benefits does iAdvize offer for Customer Case Management?

16+ more Business Use Cases

12 buyers and buying teams have used Cuspera to assess how well iAdvize solved their Live Chat needs. Cuspera uses 217 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

Consumer Electronics

CASE STUDY GetFPV

iAdvize Copilot™ for Shoppers and Copilot™ for Agents helped GetFPV automate 73% of customer conversations on their e-commerce site. The generative AI solution improved response quality and reduced t...he workload for product experts. GetFPV saw a 94% customer satisfaction score on AI-assisted conversations. Conversion rates were five times higher after shoppers engaged with the AI assistant. The solution delivered significant cost savings and boosted customer satisfaction.

Consumer Electronics

CASE STUDY Vanden Borre

iAdvize Copilot for Shoppers helped Vanden Borre, a leading Belgian consumer electronics retailer, improve their online customer experience. The company integrated the AI chatbot across 15,000 produc...t pages to provide 24/7 multilingual support. The solution automated 58% of conversations and doubled the conversion rate compared to their previous NLU bot. Customer satisfaction increased by 28 points, reaching an 80% CSAT score. The AI chatbot also reduced the volume of inquiries handled by frontline agents.

Retail

CASE STUDY Payne Glasses

iAdvize Copilot helped Payne Glasses boost their e-commerce conversion rate by 8x. The company used AI shopping assistants to guide shoppers and support agents. Before, Payne Glasses struggled with l...imited staff and high ticket volume, losing sales. After deploying iAdvize Copilot for Shoppers and Agents, they halved human support requests and improved customer satisfaction. The AI solution also increased engagement rates by 5x compared to traditional chatbots.

Apparel & Fashion

CASE STUDY IKKS

iAdvize Copilot™ for Shoppers helped IKKS automate 80% of its e-commerce conversations. IKKS wanted to give fast, personal answers to shoppers 24/7 without raising costs. The brand used iAdvize's gen...erative AI to handle common questions and escalate complex ones to humans. The bot was trained on IKKS data, tested, and optimized over time. Results include 80% automation, 52% of site visitors assisted, and an 18% conversion rate for fully automated chats.

Consumer Goods

CASE STUDY Sideshow

iAdvize Copilot™ for Shoppers helped Sideshow, a specialty manufacturer, improve e-commerce results. Sideshow needed to answer complex questions from pop-culture fans. They used iAdvize's generative ...AI to automate product advice and support. The AI chatbot gave accurate answers using only Sideshow's product data. Sideshow saw an 8x increase in conversion rate and a 94% CSAT for automated conversations. 88% of feedback on AI answers was positive.

Sports

CASE STUDY INTERSPORT

iAdvize Copilot helped INTERSPORT improve its website conversion rate by 7 times. INTERSPORT used iAdvize Copilot for Shoppers to guide visitors and Copilot for Agents to help their experts answer qu...estions. The AI copilots automated 74% of conversations and increased customer satisfaction by 8 points. INTERSPORT quickly deployed the solution without extra training. The brand now offers 24/7 support and a better online shopping experience.

iAdvize: Trusted Generated AI for E-Commerce

Peers used iAdvize for engagement management and contact list management

iAdvize Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.39/5 ★ Read Reviews (10)
Analytics	4.69/5 ★ Read Reviews (10)
Custom Reports	4.01/5 ★ Read Reviews (23)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.39/5 ★ Read Reviews (10)
Analytics	4.69/5 ★ Read Reviews (10)
Custom Reports	4.01/5 ★ Read Reviews (23)

Software Failure Risk Guidance

for iAdvize

Overall Risk Meter

Low Medium High

Top Failure Risks for iAdvize

iAdvize SAS News

24/06/2024

iAdvize recognized as a Strong Performer among digital customer interaction solutions by independent research firm

iAdvize recognized as a "Strong Performer" among digital customer interaction solutions by independent research firm.

iAdvize SAS Profile

Company Name

iAdvize SAS

Company Website

https://www.iadvize.com/en/

HQ Location

Nantes, France

Employees

101-250

Social

Financials

SERIES C