iAdvize's ibbü experts and NLU bot help RS Components support online customers. The solution gives expert, personalized answers and lets internal teams focus on big projects. RS Components saw 89% cu...stomer satisfaction and a 49-point NPS increase. Shoppers who chatted with ibbü experts had a 28% conversion rate and spent 30 euros more per order. For every euro spent on iAdvize, RS Components earned 8 euros.
OtterBox used the iAdvize conversational platform to improve its direct-to-consumer digital experience. The company wanted to engage and educate visitors, drive D2C sales, and build direct customer r...elationships. OtterBox deployed a conversational strategy with real-time chat, a peer expert community, and a chatbot for quick responses. This led to a 13% post-chat conversion rate, a 22% increase in average order value, an 84.5% customer satisfaction score, and a 58 NPS. OtterBox also used chat insights to improve products and support.
iAdvize Copilot for Shoppers helped Vanden Borre, a leading Belgian consumer electronics retailer, improve their online customer experience. The company integrated the AI chatbot across 15,000 produc...t pages to provide 24/7 multilingual support. The solution automated 58% of conversations and doubled the conversion rate compared to their previous NLU bot. Customer satisfaction increased by 28 points, reaching an 80% CSAT score. The AI chatbot also reduced the volume of inquiries handled by frontline agents.
Samsung Electronics America used the iAdvize conversational commerce platform to help online customers during a big rise in e-commerce traffic. COVID-19 closed most retail stores, so Samsung needed t...o answer more online questions and help shoppers buy. They launched the ePromoter program, using store associates, independent experts, and outsourced agents to cover all customer chats. This strategy made sure every customer got answers and improved the customer journey. Samsung saw higher conversion rates and net promoter scores after using the platform.
iAdvize Copilot™ for Shoppers and Copilot™ for Agents helped GetFPV automate 73% of customer conversations on their e-commerce site. The generative AI solution improved response quality and reduced t...he workload for product experts. GetFPV saw a 94% customer satisfaction score on AI-assisted conversations. Conversion rates were five times higher after shoppers engaged with the AI assistant. The solution delivered significant cost savings and boosted customer satisfaction.
Brother used the iAdvize conversational commerce platform on its e-commerce sites in 16 countries and 12 languages. They wanted to improve customer service, automate responses, and keep customers hap...py while managing costs. Brother added chatbots to their website and WhatsApp, making support faster and more personal. Now, 55% of contacts use digital channels, 30% of conversations are fully automated, agent response time is 28 seconds, and customer satisfaction for chat and WhatsApp is 80%.
Hospitality Case Studies and Success Stories with iAdvize
CASE STUDY Best Western France
iAdvize helped Best Western France create an omnichannel messaging experience on their website. The solution combined chatbots, live agents, and support across channels like WhatsApp, Facebook Messen...ger, and Apple Messages for Business. This approach led to a 73% customer satisfaction rate, a 7-point increase in net promoter score, and a $24 average increase at checkout. The conversion rate reached 16%, and 77% of conversations involved a chatbot. Best Western France saw higher revenue and better customer engagement.
iAdvize Messenger helped TUI.com handle a surge in online travel requests during the pandemic. TUI.com used AI-powered chatbots to answer basic questions and deflect calls, freeing up agents to focus... on sales. The solution led to a 17.5% average conversion rate after messaging with an agent. Chat revenue per hour increased by 143%. 85% of conversations were partially or fully managed by chatbots.
iAdvize Copilot™ for Shoppers helped Tent and Table, an e-commerce business, automate customer support and improve website conversions. The company faced slow response times and low conversion rates ...due to a growing product catalog and limited automation. By integrating the AI shopping assistant, Tent and Table automated 65% of conversations and doubled their conversion rate. The solution also generated $51 in revenue per AI chat and provided valuable data to improve sales and marketing strategies.
Decathlon Spain used the iAdvize conversational platform to connect online shoppers with in-store experts. They deployed chat and video chat, smart targeting, and geo-routing to link customers to loc...al sales associates. In 2022, 7,000 store associates joined the platform, with 400+ actively engaging online customers. The cycling category saw a 10-point increase in conversion rate. Store associates achieved a 17% post-chat conversion rate and an 86% customer satisfaction rate, with a 52-point NPS increase.
iAdvize Copilot helped mömax, a leading European furniture retailer, improve online shopping with generative AI. mömax used the AI chatbot to answer product and FAQ questions 24/7, making it easier f...or shoppers to get help. The solution was easy to set up and did not need training. After using iAdvize Copilot, mömax saw a 71% automation rate and a 13% conversion rate from shoppers who interacted with the AI. The company now handles more conversations and increased sales.
iAdvize helped Fnac Darty improve its customer relation strategy using messaging. The case study shows how Fnac Darty used iAdvize to connect better with customers. Messaging made it easier for custo...mers to get help. Fnac Darty changed how it talks to customers. The results are shared in the case study.
Vertbaudet used iAdvize Copilot for Shoppers to help parents shop for children's products. The generative AI assistant gives fast, accurate product advice 24/7. This support makes shopping easier and... helps parents choose the right items. Vertbaudet saw a 76% automation rate and a 20% conversion rate. The company improved customer satisfaction and increased online revenue.
iAdvize Copilot™ helped Deporvillage automate customer support across nine e-commerce sites. The AI shopping assistant answered product questions and handled 79% of site visitor interactions. Deporvi...llage saw a 22% conversion rate on fully automated conversations. Average order value increased by 44% with the AI assistant. Each AI conversation generated $20 in revenue on average. The solution improved response times and customer satisfaction.
iAdvize Copilot helped Payne Glasses boost their e-commerce conversion rate by 8x. The company used AI shopping assistants to guide shoppers and support agents. Before, Payne Glasses struggled with l...imited staff and high ticket volume, losing sales. After deploying iAdvize Copilot for Shoppers and Agents, they halved human support requests and improved customer satisfaction. The AI solution also increased engagement rates by 5x compared to traditional chatbots.
iAdvize Copilot™ helped Cdiscount, a leading French e-commerce brand, assist 8 million customers with AI-powered shopping support. Cdiscount needed to connect 20 million monthly visitors to 80 millio...n products and improve advice quality. They used trusted generative AI to automate conversations, protect data, and match their brand voice. After two months, 40% of conversations were fully automated, the CSAT score reached 70%, and the conversion rate hit 24%, matching human agents.
Apparel & Fashion Case Studies and Success Stories with iAdvize
CASE STUDY IKKS
iAdvize Copilot™ for Shoppers helped IKKS automate 80% of its e-commerce conversations. IKKS wanted to give fast, personal answers to shoppers 24/7 without raising costs. The brand used iAdvize's gen...erative AI to handle common questions and escalate complex ones to humans. The bot was trained on IKKS data, tested, and optimized over time. Results include 80% automation, 52% of site visitors assisted, and an 18% conversion rate for fully automated chats.
iAdvize helped Petit Bateau improve customer service with AI-powered chatbots and live chat. The company wanted to handle more customer requests and offer 24/7 support. They used natural language und...erstanding to make their chatbot smarter. Customers can now track orders in chat, and agents focus on complex questions. Petit Bateau saw a 55% drop in order info requests, 86% of chats handled by bots, and a 45-point CSAT boost.
Consumer Goods Case Studies and Success Stories with iAdvize
CASE STUDY Sideshow
iAdvize Copilot™ for Shoppers helped Sideshow, a specialty manufacturer, improve e-commerce results. Sideshow needed to answer complex questions from pop-culture fans. They used iAdvize's generative ...AI to automate product advice and support. The AI chatbot gave accurate answers using only Sideshow's product data. Sideshow saw an 8x increase in conversion rate and a 94% CSAT for automated conversations. 88% of feedback on AI answers was positive.
iAdvize helped Rosemood improve customer service with messaging and AI chatbots. Rosemood used a chatbot to answer simple questions and ibbü experts for peak times. WhatsApp was added for more messag...ing options. 85.6% of customers were satisfied after talking to an expert. The average response time was 2 minutes 20 seconds. 69% of conversations were automated or partially automated.
iAdvize helped Illicado improve customer service on its e-commerce site. Illicado added live chat and SMS messaging to support B2B, B2C, and B2B2C clients. A chatbot now handles common requests, redu...cing the load on human agents. The new system increased productivity and cut response times. Illicado achieved a 90% CSAT for ticketing and a 5-minute maximum resolution time.
iAdvize Copilot™ helped Livie & Luca, a children's shoe brand, scale customer service with a small team. The AI shopping assistant answered FAQs, provided product info, and engaged shoppers on produc...t pages. This reduced support tickets and let agents focus on complex issues. Livie & Luca saw a 6x increase in conversion rate and reached 100% automation for common inquiries. The average order value was $94 after implementing the solution.
Mademoiselle bio used iAdvize Copilot for Shoppers, an AI shopping assistant, to help visitors find and buy products online. The company faced challenges with high traffic during off-hours and changi...ng shopper habits. The AI assistant provided 24/7 support, answered common questions, and guided shoppers through the buying process. As a result, Mademoiselle bio increased its revenue by 6x, doubled chat engagement, and automated 97% of conversations. The average order value also grew by 13%.
Parfums CARON used iAdvize Copilot™ for Shoppers to improve online customer service. The AI assistant answers questions 24/7 and helps shoppers pick fragrances. This tool doubled online sales and rev...enue from chat. Over 60% of visitors got help with purchases, and 79% of inquiries were handled by AI. The assistant made shopping easier and increased conversion rates.
Telecommunications Case Studies and Success Stories with iAdvize
CASE STUDY Orange Spain
Orange Spain used the iAdvize conversational platform to improve their digital customer experience. They moved from phone-based support to an omnichannel approach with messaging, voice, and AI chatbo...ts. This change automated 67% of conversations and increased conversion rates to 16% via messaging. Customer engagement rose to 30% after proactive WhatsApp messages. The new strategy cut online customer service costs and improved sales team efficiency.
Sports Case Studies and Success Stories with iAdvize
CASE STUDY INTERSPORT
iAdvize Copilot helped INTERSPORT improve its website conversion rate by 7 times. INTERSPORT used iAdvize Copilot for Shoppers to guide visitors and Copilot for Agents to help their experts answer qu...estions. The AI copilots automated 74% of conversations and increased customer satisfaction by 8 points. INTERSPORT quickly deployed the solution without extra training. The brand now offers 24/7 support and a better online shopping experience.
