Zoho SalesIQ Overview

Zoho SalesIQ is a customer engagement platform that helps businesses engage website visitors and customers efficiently. It offers comprehensive tools for real-time interaction and support.

Use Cases

Customers recommend Engagement Management, Collaboration, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Zoho SalesIQ.

Other use cases:

  • Lead Engagement
  • Helpdesk Management
  • Conversion Management
  • Lead Management
  • Sales Document Management
  • Contact List Management
  • Lead Tracking
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Zoho SalesIQ.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Visibility
  • Scale Best Practices
See all business priorities See less business priorities

Zoho SalesIQ Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho SalesIQ works with different mediums / channels such as Chat. Website. Phone Calls etc.

Zoho SalesIQ's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and Zoho SalesIQ support capabilities include Chat Support, AI Powered, 24/7 Support, etc. also Zoho SalesIQ analytics capabilities include Analytics, and Custom Reports.

Reviews

"Zoho SalesIQ literally changed the way we provide assistance to thousands. We are very happy with and definitively continue to use it." - Gobat Laurent

Zoho SalesIQ, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho SalesIQ

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zoho SalesIQ is popular in Information Technology And Services, Marketing And Advertising, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Zoho SalesIQ Customer wins, Customer success stories, Case studies

How can Zoho SalesIQ enhance your Engagement Management process?

How can Zoho SalesIQ optimize your Collaboration Workflow?

How does Zoho SalesIQ facilitate Generation Of New Leads?

Why is Zoho SalesIQ the best choice for Lead Engagement?

How does Zoho SalesIQ facilitate Helpdesk Management?

26 buyers and buying teams have used Cuspera to assess how well Zoho SalesIQ solved their Live Chat needs. Cuspera uses 1671 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

CUSTOMERS TESTIMONIALS
Zoho SalesIQ testimonial

Gobat Laurent

Coordinator, Scientific Information University

Neuchatel

Zoho SalesIQ literally changed the way we provide assistance to thousands. We are very happy with and definitively continue to use it. Testimonial By Gobat Laurent
Zoho SalesIQ testimonial

Rodrigo Ferrer

CTO

Pró-Laudo

With Zoho SalesIQ, we have raised the bar of customer relationship. Our customer support has never been so efficient. Testimonial By Rodrigo Ferrer
Zoho SalesIQ testimonial

Todd Sutcliffe

CEO

NATSB

Is this magic or just a really smart progressive team, offering an amazing product... It works! Testimonial By Todd Sutcliffe
CUSTOMERS TESTIMONIALS
Zoho SalesIQ testimonial

Gobat Laurent

Coordinator, Scientific Information University

Neuchatel

Zoho SalesIQ literally changed the way we provide assistance to thousands. We are very happy with and definitively continue to use it. Testimonial By Gobat Laurent
Zoho SalesIQ testimonial

Rodrigo Ferrer

CTO

Pró-Laudo

With Zoho SalesIQ, we have raised the bar of customer relationship. Our customer support has never been so efficient. Testimonial By Rodrigo Ferrer
Zoho SalesIQ testimonial

Todd Sutcliffe

CEO

NATSB

Is this magic or just a really smart progressive team, offering an amazing product... It works! Testimonial By Todd Sutcliffe
 

Zoho Corporation achieves milestone of 150 million users

Zoho Corporation celebrates its 30th anniversary by announcing it has reached 150 million users globally, with over one million paying customers. The company, known for its customer-first approach, h...as seen significant growth, including a 32% increase in customers and a 20% rise in revenue in 2025. Zoho remains privately held, profitable, and employs over 19,000 people worldwide.

 

Zoho Corporation Surpasses One Million Paying Organisations as Customers

Zoho Corporation has achieved a significant milestone by surpassing one million paying organizations as customers. This growth highlights Zoho's expanding influence in the cloud software market, show...casing its ability to attract and retain a large customer base.

 

Zoho marks 30th year with 1m customers , 150m users

Zoho celebrates its 30th anniversary by surpassing one million paying customers and 150 million users globally. The company experienced a 32% customer growth and 20% revenue growth in 2025. Zoho attr...ibutes its success to its customer-first approach and unique ownership structure. Notable customers include Mercedes-Benz India and Union Bank of India. Zoho continues to expand its product offerings across its brands, including ManageEngine.

Grain Connect - Telecommunications

Zoho One helped Grain Connect scale its broadband business in the UK. Grain Connect needed to unify its tech stack and improve efficiency. The company replaced many tools with Zoho One apps like CRM,... Desk, Campaigns, and Analytics. This move cut costs and made operations smoother. Grain Connect reached 500,000 premises and grew its customer base using Zoho One's features.

Shortlist Recruitment - Human Resources

Zoho Recruit helps Shortlist Recruitment, a technical recruitment agency, place candidates faster than competitors. The team uses Zoho Recruit for quick searches, custom tags, and easy customisation.... The platform supports operations in both the UK and USA. Shortlist Recruitment values Zoho Recruit's cost-effectiveness and strong GDPR compliance. SMS integration lets them reach job seekers discreetly during work hours.

Funding Strategies - Financial Services

Funding Strategies, a financial services firm, replaced spreadsheets and multiple systems with Zoho One. They customized Zoho One to integrate CRM and email marketing, improving lead management and c...lient communication. The team can now manage 20 matters at a time and provide clients with access to analytics. This has enhanced efficiency and client service.

Manage multiple website activities with Brands | Zoho SalesIQ

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zoho SalesIQ

What is Zoho SalesIQ?

Zoho SalesIQ is a live chat customer support software for website and visitor tracking. It helps to increase sales and revenue and improve ROI.

SalesIQ is a hassle-free live chat for customer support and business growth. It integrates with a range of CMS, email marketing, analytics, and other tools to close deals faster.

Some of the features of SalesIQ include monitoring visitors' interaction with the website in real-time, assigning follow-up tasks on Zoho CRM without leaving the live chat window, creating powerful lead scores, automating prospect engagement via email campaigns, and many more.

What is Zoho SalesIQ used for?

Zoho SalesIQ is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Collaboration and Generation Of New Leads .

What are the top features of Zoho SalesIQ?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of Zoho SalesIQ.

Who uses Zoho SalesIQ?

Zoho SalesIQ is used by Information Technology And Services, Marketing And Advertising and Computer Software among other industries.

What are Zoho SalesIQ alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Zoho SalesIQ.

Where is Zoho SalesIQ located?

Zoho SalesIQ is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
lightning

Peers used Zoho SalesIQ for engagement management and collaboration

Zoho SalesIQ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.62/5 ★

Read Reviews (7)
Analytics

4.70/5 ★

Read Reviews (89)
Custom Reports

4.00/5 ★

Read Reviews (180)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.62/5 ★

Read Reviews (7)
Analytics

4.70/5 ★

Read Reviews (89)
Custom Reports

4.00/5 ★

Read Reviews (180)

Zoho SalesIQ Integrations

Zoho SalesIQ integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.46/5 ★

Read Reviews (104)
Data Export

4.37/5 ★

Read Reviews (52)

Few API Integrations for Zoho SalesIQ

Software Failure Risk Guidance

?

for Zoho SalesIQ

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho SalesIQ

Zoho Corporation Pvt. Ltd News

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Awards

Zoho Backstage positioned as the Leader in the SPARK MatrixTM: Event ...

Zoho Backstage has been recognized as a Leader in the SPARK MatrixTM: Event Experience Platform, Q4 2025 by QKS Group. This accolade highlights Zoho's comprehensive technology and customer impact in the event management space. Zoho Backstage offers features like zero-commission ticketing, personalized attendee journeys, and real-time analytics, enhancing event execution efficiency and engagement.

Partnership

Pondicherry University, Zoho Corporation sign pact for collaborative research

Zoho Corporation and Pondicherry University have signed an MoU to collaborate on research in material science and energy technology. This partnership aims to build a talent pool, foster innovation, and create jobs in rural and semi-urban areas.

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Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE