Real-World Case Studies and Customer Success Stories with Verloop

Kaarva used Verloop. io's WhatsApp Business APIs to manage over 100,000 customers. The company automated onboarding, cash transfer confirmations, and...customer support using a single WhatsApp number. This solution replaced multiple WhatsApp Business accounts and manual processes. Kaarva improved customer engagement and support efficiency. Notifications on WhatsApp outperformed email and SMS. The platform scaled easily for Kaarva's growing user base.
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Verloop. io helped EasyEquities automate 100% of their web and WhatsApp support queries. The digital investment platform saw response times...drop to 0.01 minutes and managed an average of 10,675 chats per month. The generative AI bot deflected 76% of queries, letting agents focus on complex issues. Customer satisfaction reached 76%, and 25% of chats came from returning users. EasyEquities improved efficiency and customer experience with Verloop.io's customer support automation platform.
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Verloop. io's WhatsApp Business Platform helped Jar improve customer support. Jar used a chatbot to answer questions and create tickets....60% of user interactions are now handled by conversational AI. C-SAT scores improved 2X. Jar grew from 10,000 to 1.5 crore customers, but only needed to grow their support team from 4 to 16 people. This saved time and made customer service more efficient.
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Verloop. io's Conversational AI helped RISE, a fund administration and investment management company, improve customer service. RISE faced high call...volumes and slow response times. They used Verloop.io to automate FAQs and support on WhatsApp. This led to a 65% increase in CSAT and over 11,000 incoming chats. The AI handled nearly 90% of chats, making support faster and more efficient.
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Verloop. io automated Unilabs' WhatsApp support, solving issues with manual processes and lack of traceability. Patients now book home visits,...check prices, and get instant info through WhatsApp. The solution improved team productivity and accountability. Unilabs achieved a 91.5% CSAT score and 69% bot deflection, showing strong results in healthcare customer support automation.
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Verloop. io's conversational AI helped Portea Medical handle urgent patient queries faster. The platform reduced turnaround time and improved ticket...sorting. Portea Medical saw better reporting and more patient engagement across channels. The chatbot on WhatsApp and their website led to quicker updates and easier appointment scheduling. The solution made customer support smoother and more effective for their healthcare team.
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Verloop. io's chatbot helped MediBuddy raise its CSAT to over 90%. MediBuddy used to have 250+ service reps handling customer...queries by email and phone. After switching to Verloop.io, they automated support and reduced staff to just 25. The chatbot answered 800+ concurrent questions in real time. MediBuddy now onboards customers faster and processes claims more smoothly. The solution cut training time and improved customer service automation.
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Verloop. io helped Kanmo Group manage customer support for multiple brands in different languages. During the pandemic, chat volume increased...as customers shopped remotely. Kanmo Group used Verloop.io's unified platform and multilingual bot to improve first response time by 40%. Agent productivity rose by 42%. The solution supported Bahasa and English, making customers feel included. Integrations like Google Hangouts enabled live video support and seamless sales entry.
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Verloop. io helped Bewakoof automate customer support. Bewakoof faced rising queries and struggled with email-only support. Verloop.io's chat solution enabled...real-time query resolution. Bewakoof now resolves 55,000 queries per month. First response time dropped to 0.1 minute. Bot deflection rate reached 98%.
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Verloop. io helped Watania Takaful improve customer support with an omnichannel conversational AI platform. The solution unified support across website,...WhatsApp, and Facebook, offering service in English and Arabic. Customers could handle claims, renewals, complaints, and buy insurance through the platform. Bot deflection improved by 54.36%. Recurring users increased by 14.89%. CSAT improved by 47.7%.
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Verloop. io helped GlobeMed automate customer support on WhatsApp. GlobeMed faced challenges with scaling support and slow response times. The...solution provided multilingual support in English and Arabic, and integrated with Freshdesk for ticket tracking. GlobeMed saw a 70% positive CSAT, 84% improvement in first response time, and 67% recurring users. The platform's stability and user-friendly chatbot flows improved productivity and customer satisfaction.
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Verloop. io's Conversational Sales Platform helped O2 Spa engage over 60,000 customers each month. O2 Spa reduced average response time...by 80% and achieved zero missed chats. The chatbot provided instant replies and personalized sales at scale. Integrations ensured all leads and support tickets stayed in sync. O2 Spa used multilingual support to connect with millennial customers.
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Verloop. io's WhatsApp chatbot helped Marathon Realty boost lead conversion rates. Marathon Realty wanted a better way to engage and...qualify leads. They replaced forms and cold calls with conversational automation on WhatsApp. In one month, they generated nearly 2,000 leads and achieved a 55% conversion rate. 9% of leads scheduled site visits. Traffic-to-lead conversions reached up to 80% from chatbot-powered landing pages. This improved customer experience and reduced marketing costs.
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Verloop. io helped Astral Pipes improve customer support with conversational AI. Astral Pipes faced a surge in product and dealership...inquiries that strained their support team. They launched an omnichannel, multilingual support system using Verloop.io on website, WhatsApp, Facebook, and Instagram. The AI collected customer details and routed queries to the right agents. This solution improved their CSAT score and made support more efficient.
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Verloop. io helped Astral Bathware launch an omnichannel customer support system. Astral Bathware faced a big rise in customer and...dealership inquiries. Their old support system could not handle the volume. With Verloop.io’s conversational AI, they set up automated support on website, WhatsApp, Facebook, and Instagram. The solution works in English and Hindi. Customers can ask about products, dealerships, jobs, and more. The new system made it easier for Astral Bathware to help customers and manage inquiries.
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Verloop. io helped Wonderla, a leading amusement park chain, improve customer support. Wonderla faced issues with complex IVR systems, slow...email responses, and many repetitive questions. Verloop.io's conversational AI and WhatsApp integration let Wonderla answer queries 24/7 and guide guests to booking. The solution achieved 80% bot deflection and a 243.48% increase in recurring users. Wonderla now delivers faster, more satisfying support to millions of visitors.
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Verloop. io helped Epigamia replace its manual customer support with conversational AI. Epigamia faced a surge in online queries after...the pandemic, making manual management hard and error-prone. The conversational AI automated responses across channels, reducing manual work. Epigamia resolved 800 queries per month, achieved 76% bot deflection, and saw 70% positive CSAT. This improved customer support and efficiency for the foodtech brand.
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Verloop. io helped Abu Dhabi Islamic Bank (ADIB) launch ChatBanking, an AI-powered chatbot for WhatsApp and web. ADIB faced high...call center volumes and needed to support customers in 17+ Arabic dialects and English. The chatbot automated over 30 banking services and enabled omnichannel support. ADIB reduced call center volume by 20% and resolved 80% of queries through ChatBanking. The solution improved agent experience and delivered personalized, multilingual support.
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Fenix used Verloop. io's conversational AI solution to improve customer support for its electric scooter and bike rentals. The company...faced challenges with customer education and handling over 10,000 daily queries as it expanded in the GCC region. Verloop.io enabled Fenix to automate responses across WhatsApp, Instagram, Facebook, and their website. Fenix achieved a 65.67% customer satisfaction score and 71.2% automation rate. The solution helped Fenix deliver fast, multilingual, and omnichannel support to its users.
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Verloop. io's Co-pilot for Support helped Cairocart cut average response time by 55.80%. Query resolution per month improved by 41.31%....Cairocart used generative AI features like AI-Tone Adjustment, AI-Expand, and AI-Rephrase to automate and personalize customer support across WhatsApp, Instagram, Facebook, and their website. The solution reduced the burden on support teams and boosted customer satisfaction. Cairocart now handles over 50,000 queries with faster, more accurate responses.
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WheelsEye used Verloop. io's conversational AI to improve customer support. They faced 5000 to 5500 support calls daily, handled by...120 agents. With Verloop.io, they launched an automated chat system in their app, starting with 10,000 users and expanding to 50,000, now serving 300,000 users. The AI chat resolves 600-700 queries per day and cut first response time to 6 seconds. The system supports both English and Hindi, making support faster and more accessible.
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Verloop. io's generative AI features helped Taxmann resolve 14% more customer queries. Taxmann used Verloop.io to automate lead flow and...pre-sales enquiries on their website. The chatbot collected lead data and sent it to the sales team, ensuring no lead was missed. For compliance support, Verloop.io automated e-TDS related queries and enabled agents to respond quickly from a single dashboard. This improved customer support and sales efficiency for Taxmann.
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Verloop. io automated Yes Madam's customer support, resolving 33,375 queries monthly. The conversational AI solution deflected 29.5% of inquiries without...human help. Yes Madam saw a 181.62% increase in conversations and a 25.3% faster response time. Customer satisfaction reached 36% CSAT. The automation reduced call center costs and agent workload for this leading salon-at-home brand.
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Verloop. io's live chat helped AcadGild boost its conversion rate by 240%. AcadGild needed a tool to support global customers...and generate leads around the clock. The chat interface qualified leads faster than traditional forms and emails. In just 1.5 months, AcadGild handled over 56,000 conversations and saw a 43.77% interaction-to-lead conversion rate. The automation features made customer support and sales more efficient.
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Verloop. io's WhatsApp chatbot helped Food Crowd improve customer support. Food Crowd faced high volumes of repetitive queries and long...wait times. The chatbot automated responses, reducing first response time to 5 seconds and achieving a 95% CSAT. Food Crowd now handles 200 chats per month, supporting pre-sales and post-sales needs. This solution improved customer experience and order management for Food Crowd.
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Verloop. io's conversational AI helped Thrillark cut daily support calls from 100 to 20. The chatbot automated FAQs and handled...customer queries on website, WhatsApp, Facebook, and Instagram. Thrillark saw an 80.9% drop in first response time and a 43.2% rise in recurring users. Bots managed 57.7% of all conversations. This improved customer engagement and agent productivity in the travel industry.
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Verloop. io helped Scripbox handle 70% of support queries with an AI-powered chatbot. Scripbox faced over 10,000 monthly support tickets,...mostly about investments and withdrawals. The chatbot managed 70% of chats, reducing first response time to less than 10 seconds. Scripbox improved customer experience and agent efficiency using Verloop.io's conversational AI. The solution supported WhatsApp and web chat channels for seamless support.
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Verloop. io's WhatsApp chatbot helped Midtrans speed up merchant onboarding. Midtrans faced high drop-off rates due to unclear onboarding steps...and unanswered merchant questions. The chatbot guided merchants in Bahasa, answered queries, and provided a step-by-step process. This made onboarding faster and easier for merchants. Midtrans improved completion rates and reduced business loss from drop-offs.
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Verloop. io's WhatsApp chatbot helped Frontier Markets reach 500,000 rural households in India. The company faced challenges in sharing information...and supporting rural women entrepreneurs, called Sahelis. With Verloop.io, they automated onboarding, sales, and support using WhatsApp. The solution empowered 12,500 Sahelis and improved communication in 3,000 villages. Frontier Markets scaled their rural commerce platform and increased product access for rural customers.
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Verloop. io helped AbhiBus boost agent productivity by 33%. The company used Verloop.io's conversational support platform to automate customer service...across website, WhatsApp, and voice channels. AbhiBus resolved 96% of customer queries in under one minute and saw a 3x increase in customer engagement. The live chat solution reduced average ticket handling time by half and improved customer satisfaction.
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WhatsApp Business Platform helped Milaap boost donor engagement. Milaap faced low delivery and open rates with SMS, email, and calls.... They switched to WhatsApp for two-way communication and automated updates. This led to a 2x increase in open rates and a 10% rise in donor conversion. Donor traffic grew by 45%. The customer care workload dropped by 15%. Milaap improved response times and organizer engagement with automation.
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Verloop. io Conversational AI helped Even improve sales and support. Even faced challenges with manual WhatsApp management and risked missing...important messages. Verloop.io provided a unified, automated platform for member communication and sales. Even saw a 28% improvement in CSAT and reduced first response time to 40 seconds. The sales cycle also became 10 minutes faster.
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Verloop. io helped Cairocart automate customer support across website, Facebook, Instagram, and WhatsApp. Cairocart faced slow query resolution, manual agent...routing, and many unanswered messages. Verloop.io's conversational AI automated FAQs and agent routing, consolidating all queries in one dashboard. The bot resolved over 50,000 queries, with more than 20,000 handled without human help. Customer satisfaction and agent performance tracking improved, and no customer messages went unanswered.
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Verloop. io's live chat helped Nykaa engage 99.7% of its customers in under 1 minute. Nykaa automated customer support to...handle repetitive requests like cancellations, returns, and shipping inquiries. The platform managed over 1.6 million unique conversations in the first 30 days. Bot deflection rate reached 64.21%, and over 6 million chats were handled. More than 90% of customers rated the bot as highly favorable or excellent.
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Verloop. io helped Flyin automate customer support with an AI chatbot. Flyin needed faster, smarter support for over 200,000 monthly...website visitors and 1,000,000+ app users. The chatbot automated booking cancellations, confirmations, and refunds. Over 84% of customers completed their chat flow. First response time dropped from 30-40 minutes to 17-20 seconds. Support ticket resolution time fell to 32 minutes. Flyin phased out email support and now uses only the chatbot.
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Verloop. io's Conversational AI tool helped Sirona launch a WhatsApp period tracker. This tool sends timely notifications and product offers...to users. Sirona used the chatbot to boost brand awareness and customer engagement. The solution led to 5.7 lakh organic users acquired out of 10 million, with a 61% average retention rate month on month. Sirona improved customer acquisition and retention using WhatsApp Business API and conversational commerce.
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Verloop. io's generative AI features helped Ninjacart improve customer support. Ninjacart faced high query volumes and slow agent response times....They used Verloop.io's Co-pilot for support, which includes AI rephrase, tone adjustment, expansion, and summary tools. Agents resolved queries faster and wrote better responses. Customer satisfaction improved by more than 11%. Query resolution increased by 689%. Agent response time dropped by 11.11%. Customer satisfaction reached 87.19%.
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