Kaarva used Verloop. io's WhatsApp Chatbot to manage over 100,000 customers. The company switched from multiple WhatsApp Business accounts to...WhatsApp Business APIs for better scalability. With Verloop.io, Kaarva automated onboarding, customer support, and cash transfer confirmations. The chatbot allowed Kaarva to handle high chat volumes and integrate with internal systems. This helped Kaarva serve customers quickly and efficiently using a single WhatsApp number.
EasyEquities used Verloop. io to automate all web and WhatsApp support queries. Before, support was slow and handled by email...tickets. With Verloop.io, 100% of chats are now managed by the AI bot, cutting response time to 0.01 minutes. The team handles over 10,000 chats monthly, with a 76% CSAT score. Agents now focus on complex issues, while the bot manages routine questions. This shift made support faster, more reliable, and ready to scale.
Scripbox used Verloop. io to automate customer support with an AI-powered chatbot. The chatbot now handles 70% of support queries,...reducing first response time to under 10 seconds. Scripbox achieved a CSAT score of 95% and a quality score above 98%. The solution helped manage over 5,000 chats per month and improved customer satisfaction. Scripbox plans to further increase automation for chat support.
Midtrans used Verloop. io to automate merchant onboarding with a WhatsApp chatbot. The chatbot answered merchant questions in real time...and guided them through each step. This reduced drop-offs and helped more merchants finish registration. The solution included AI-powered FAQ automation and live agent handoff. Midtrans also used Salesforce integration to store merchant data and speed up KYC/KYB checks.
Verloop. io helped RISE automate customer support using conversational AI and WhatsApp chatbots. RISE faced high call volumes and slow...response times for fund-related queries. With Verloop.io, they automated FAQs and enabled instant answers for members. RISE saw a 65% increase in CSAT and handled over 11,000 chats monthly. Nearly 90% of chats were managed by the AI solution, freeing staff for complex tasks.
Jar used Verloop. io's WhatsApp Business Platform to automate customer support. The chatbot handled 60% of user interactions, improving response...speed. Jar saw a 2x increase in customer satisfaction scores. Despite 1500x growth in customers, the support team only grew 4x. This saved time and reduced the need for more staff. The solution helped Jar engage and support users across India, especially in smaller cities.
Retail Case Studies and Customer Success Stories with Verloop
Bewakoof
- Retail
- Medium
Thane, India
Bewakoof used Verloop. io to automate customer support and resolve 55,000 queries per month. The solution reduced first response time...to 0.1 minutes and deflected 98% of queries from agents. Integration with Freshdesk streamlined workflows and ensured all queries were tracked. Real-time reporting and zero downtime improved service quality. Customers reported higher satisfaction and loyalty due to faster, more effective support.
Kanmo Group used Verloop. io to manage customer support for multiple brands in Indonesia. During the pandemic, chat volumes surged...as customers avoided stores. Kanmo Group implemented a unified support console with multilingual and automation features. The Verloop platform improved first response time by 40% and boosted agent productivity by 42%. The solution enabled seamless chat-to-shop experiences and supported Bahasa, making customers feel included.
Verloop. io helped Frontier Markets reach 500,000 rural households in India using WhatsApp automation. The challenge was to connect rural...customers and women entrepreneurs, called Sahelis, with product information and support. Verloop.io's WhatsApp chatbot enabled onboarding, sales, support, and awareness for 12,500 Sahelis across 3,000 villages. The solution included native language support and voice features. As a result, Frontier Markets streamlined outreach and product support for over 500 products in rural areas.
Cairocart used Verloop. io’s generative AI co-pilot to handle a high volume of customer queries. The AI tools automated responses...across WhatsApp, Instagram, Facebook, and their website. Cairocart reduced average agent response time by 55.8%. The number of queries resolved per month increased by 41.31%. The support team now delivers faster, more accurate answers and improved customer satisfaction.
Nykaa used Verloop. io’s live chat to automate customer support. In the first month, Nykaa handled 1.6 million unique conversations....The solution engaged 99.7% of customers in under one minute. Over 90% of users rated the bot as highly favorable or excellent. Nykaa reduced manual staff hours and improved customer satisfaction with support automation.
Verloop. io helped Cairocart automate customer support across website, WhatsApp, Facebook, and Instagram. Cairocart faced slow response times and many...unanswered queries before using Verloop.io. The solution automated FAQs and routed complex questions to agents. Over 50,000 customer queries were resolved, with more than 20,000 handled by the bot alone. Cairocart improved response time, customer satisfaction, and met sales targets with no unread messages.
Verloop. io's conversational AI helped Portea Medical handle urgent patient queries faster. The platform reduced turnaround time and improved ticket...sorting. Portea Medical saw better reporting and more context for each patient. Patients got quicker updates and faster appointment scheduling. The chatbot worked across their website and WhatsApp, boosting engagement and satisfaction.
Verloop. io helped Unilabs automate customer support on WhatsApp. Unilabs faced challenges with manual patient communications, slow response times, and...lack of traceability. After implementing Verloop.io, 69% of queries were resolved by automation, reducing agent workload. Customer satisfaction soared, with CSAT scores reaching 91.5%. Unique user engagement grew by over 30%. The solution improved efficiency, accountability, and patient experience.
MediBuddy used Verloop. io’s AI chatbot to handle over 10,000 calls a day and serve 175 million customers. The chatbot...replaced a team of 250+ service reps, reducing the support staff to just 25. MediBuddy’s customer satisfaction score (CSAT) rose to over 90%. The bot answered complex healthcare queries in real time and sped up onboarding and claims. Training time for new reps dropped from 500 weeks to just five days for bot deployment.
Verloop. io Conversational AI helped Even cut first response time to 40 seconds and boost CSAT by 28%. Even used...WhatsApp integration to manage remote consultations and insurance requests during the pandemic. The platform enabled fast sales cycles, with the quickest conversion in just 10 minutes. Even saw a 105% increase in customer engagement from outreach campaigns. Real-time dashboard metrics improved agent performance and incentive structures.
Verloop. io helped Yes Madam automate customer support for their salon-at-home service. The solution resolved an average of 33,375 queries...per month. Yes Madam saw a 29.5% net deflection rate, meaning many queries were handled without human agents. Customer satisfaction reached 36% CSAT. The average response time improved by 25.3%. This automation reduced call center costs and agent workload.
O2 Spa used Verloop. io’s conversational AI chatbot to engage over 60,000 customers each month. The company wanted instant responses,...zero missed chats, and personalized sales at scale. With Verloop.io, O2 Spa reduced average response time by 80%. The chatbot handled all daily customer queries with no missed chats. Integrations ensured every lead and support ticket was tracked. O2 Spa improved customer experience for its millennial audience using messaging automation.
Verloop. io automated Yes Madam's customer support, resolving 33,375 queries monthly. The conversational AI solution deflected 29.5% of inquiries without...human help. Yes Madam saw a 181.62% increase in conversations and a 25.3% faster response time. Customer satisfaction reached 36% CSAT. The automation reduced call center costs and agent workload for this leading salon-at-home brand.
Consumer Goods Case Studies and Customer Success Stories with Verloop
Food Crowd
- Consumer Goods
- Large
Dubai, UAE
Food Crowd used Verloop. io to improve customer support with WhatsApp chatbot automation. The company faced many repetitive customer queries...and long wait times. Verloop.io's AI-powered chatbots now answer questions 24/7 and send updates about orders and promotions. Food Crowd saw CSAT rise to 95% and first response time drop to 5 seconds. Customer engagement increased with proactive WhatsApp outreach.
Sirona used Verloop. io’s Conversational AI to launch a WhatsApp period tracker. The tool sent timely notifications and fun content...to users. Sirona saw 570,000 organic users acquired and a 61% average monthly retention rate. The WhatsApp chatbot helped drive customer acquisition and engagement. Sirona increased brand awareness and improved customer experience with this solution.
Ninjacart used Verloop. io's generative AI-powered conversational AI to improve customer support. They faced high query volumes and slow agent...response times. After deploying Verloop.io's Copilot for Support, Ninjacart reduced agent response time by 67.87% and first response time by 87.19%. Customer satisfaction increased by 11.11%. The number of queries resolved per month grew by 689%. Managers now track agent performance more easily with AI-generated conversation summaries.
Hospitality Case Studies and Customer Success Stories with Verloop
Thrillark
- Hospitality
- Small
Dubai, UAE
Verloop. io helped Thrillark cut daily support calls from 100 to just 20. The company used conversational AI chatbots on...its website, WhatsApp, Facebook, and Instagram. This automation handled 57.7% of conversations and reduced first response time by 80.9%. Thrillark saw a 43.2% increase in recurring users. The chatbot resolved most queries, freeing up agents and improving customer experience.
Verloop. io helped Wonderla automate customer support using conversational AI. Wonderla achieved an 80% bot deflection rate, handling over 5,000...chats per month. The average first response time dropped to 5 seconds. Recurring users surged by 243.48% after two months. The solution reduced the need for night shift agents and improved ticket sales. Wonderla now provides 24/7 support across WhatsApp and web channels.
Fenix used Verloop. io to automate customer support for its electric scooter and bike rentals. The company faced over 10,000...daily customer queries as it expanded in the GCC region. Verloop.io's conversational AI enabled omnichannel support in English, Arabic, and Turkish. Fenix reduced first response time to 1.03 minutes and achieved a 71.2% bot deflection rate. Customer satisfaction rose to 65.67% CSAT, showing improved support and faster query resolution.
WheelsEye
- Transportation/Trucking/Railroad
- Medium
Gurugram, India
WheelsEye used Verloop. io's conversational AI to handle a surge of 5,000+ daily support calls. They launched an automated chat...system, starting with 10,000 users and scaling to 300,000. The new system reduced support calls to 600-700 per day and cut agent needs from 120 to just 6. First response time dropped to 6 seconds, and over 30% of queries are now resolved without human help. Support costs fell by 5%, boosting operational efficiency.
Insurance Case Studies and Customer Success Stories with Verloop
Watania Takaful
- Insurance
- Medium
Dubai, UAE
Watania Takaful used Verloop. io's conversational AI to improve customer support. They launched an omnichannel, multilingual platform for claims, renewals,...and general queries. Bot deflection increased by 54.36%, and recurring users rose by 14.89%. Resolution time dropped to 13.09 hours. Customer satisfaction improved by 47.7%.
GlobeMed used Verloop. io to automate customer and partner support in Egypt. The company launched a multilingual WhatsApp chatbot to...answer queries, submit requests, and register complaints. The solution integrated with Freshdesk for ticket tracking. GlobeMed saw an 84% improvement in first response time and a 70% positive CSAT score. The bot resolved over 253,000 queries without manual help, and 67% of users returned to use the service again.
Manufacturing Case Studies and Customer Success Stories with Verloop
Astral Pipes
- Manufacturing
- Large
Ahmedabad, India
Astral Pipes used Verloop. io to handle a surge in customer and dealer inquiries. They launched an omnichannel, multilingual conversational...AI support system across website, WhatsApp, Facebook, and Instagram. The new system reduced average first response time to 0.38 seconds. Customers now get 24/7 support in English and Hindi. Astral Pipes saw a strong boost in customer satisfaction scores after the rollout.
Verloop. io helped Astral Bathware handle over a thousand customer queries each month. The conversational AI platform unified support across...website, WhatsApp, Facebook, and Instagram. Astral Bathware reduced first response and resolution times from days to minutes. The system supports English and Hindi, improving customer satisfaction scores. Centralized, 24/7 support made it easier for agents to manage all inquiries in one place.
Internet Case Studies and Customer Success Stories with Verloop
AbhiBus
- Internet
- Medium
Hyderabad, India
AbhiBus used Verloop. io’s conversational support to handle a surge in customer queries. They built chatbots for buses, trains, hotels,...and rentals, automating answers to common questions. The solution resolved 96% of queries in under a minute and improved customer satisfaction. Agent productivity increased by 33% after switching to live chat, and average ticket handling time was cut in half. AbhiBus reduced operational costs and boosted customer retention with omnichannel engagement.
Milaap used the WhatsApp Business Platform with Verloop. io to improve donor engagement. They automated donor and organizer communication, sending...updates and receipts through WhatsApp. This led to a 45% increase in donor traffic and a 10% rise in donor conversion rates. The customer care team's workload dropped by 15%. Open rates doubled compared to older channels like SMS and email.
Food & Beverages Case Studies and Customer Success Stories with Verloop
Epigamia
- Food & Beverages
- Medium
Mumbai, India
Verloop. io helped Epigamia automate customer support on WhatsApp and their website. The solution resolved 76% of queries automatically, handling...about 800 queries per month. Epigamia reduced operational costs by removing the need for an external agency. Customer loyalty improved, with 50% of users returning for support. Positive CSAT scores increased by 70% after launching the new system.
Banking Case Studies and Customer Success Stories with Verloop
Abu Dhabi Islamic Bank (ADIB)
- Banking
- Large
Abu Dhabi, UAE
ADIB used Verloop. io to launch ChatBanking on WhatsApp and web. The chatbot supports 17+ Arabic dialects and English, handling...over 150,000 chats monthly. It resolved 80% of queries automatically, reducing call centre volume by 20%. This led to $2.7 million in annual cost savings. Customer satisfaction scores reached 90+ from 7,700 users, with some services hitting 95+.
Publishing Case Studies and Customer Success Stories with Verloop
Taxmann
- Publishing
- Medium
New Delhi, India
Verloop. io's generative AI features helped Taxmann boost query resolution by 14%. Taxmann used website chatbots to automate pre-sales and...support for compliance offerings. Agents handled 27.45% more chats each month and resolved queries with 14.49% fewer replies. AI tools like rephrase, tone adjustment, and summary made responses faster and more accurate. Taxmann saw a major improvement in customer support efficiency.
Education Case Studies and Customer Success Stories with Verloop
AcadGild
- Education
- Small
Bangalore, India
Verloop. io's live chat helped AcadGild boost its conversion rate by 240%. AcadGild used Verloop.io to answer customer questions during...the sales process. The chat interface qualified leads and moved them through the sales funnel faster than forms or emails. In just six weeks, AcadGild handled over 56,000 conversations and saw a 43.77% interaction-to-lead conversion rate. The tool was available 24/7, supporting customers worldwide.
Real Estate Case Studies and Customer Success Stories with Verloop
Marathon Realty
- Real Estate
- Medium
Mumbai, India
Marathon Realty used Verloop. io’s WhatsApp chatbot to boost lead conversion rates. In just one month, they generated nearly 2,000...leads with a 55% conversion rate. The chatbot helped move leads through the sales funnel faster and improved customer engagement. WhatsApp messages achieved a 94% delivery rate and a 74% open rate. Marathon Realty reduced marketing spend and increased revenue by switching from email to conversational automation.
Other Industry Case Studies and Success Stories with Verloop
Flyin
- Travel
- Medium
Riyadh, Saudi Arabia
Flyin used Verloop. io's conversational AI chatbot to replace email for customer support. The company serves over 200,000 monthly website...visitors and 1,000,000+ app users. With the chatbot, Flyin reduced first response time from 30-40 minutes to 17-20 seconds. Support ticket resolution time dropped from hours or days to just 32 minutes. Over 84% of customers had their issues resolved through the chat flow. Flyin now relies solely on chatbot support, improving speed and efficiency.
