SentiOne Overview

SentiOne is a conversational AI platform that helps to boost the customer service from social listening tool to AI conversational voice bots and chatbots. It helps to improve digital and social presence and build brand awareness.

SentiOne helps to stay up-to-date with online listening and data analytics, join discussions with online customer service integration, and enhances customer service with multichannel AI automation.

Some of its features include, reach the target groups wherever they are, discover new sales opportunities, explore the value of audience insights, avoid social media crises, extend customer lifetime value, provide customer service of the future, get a competitive advantage and more.

Cuspera Reviews

17 buyers and buying teams have used Cuspera to assess how well SentiOne solved their Social Media Marketing needs. Cuspera uses 1970 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Business Priorities

Build Brand Awareness and Enhance Customer Relationships are the most popular business priorities peers achieved using SentiOne.

Other priorities:

  • Acquire Customers
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Grow Market Share
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Social Media Management , Communication Management , as the business use cases that they have been most satisfied while using SentiOne.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Social Media

4.91/5

Read Reviews (80)

"...Often I feel engagements with custoemrs revolve a bit too much on nice graphs and quasi useful insights, deep dives are a way to generate real insights, very welcomed feature/capability in my opinion...."
engaging and following up

4.91/5

Read Reviews (73)

"...Clever social and online engagement tactics can have a measurable impact on your business...."
Social Media Management with Social Media

4.93/5

Read Reviews (67)

"...For me, SentiOne provides best social media monitoring on Polish market, with good sentiment analysis, quality and quantity of results...."
monitoring social media

4.85/5

Read Reviews (16)

"...That s why we ve been looking for a good social media monitoring tool with the real-time analysis...."
social media analytics

4.56/5

Read Reviews (15)

"...Discover advanced business analytics and reporting by setting different time slots, sources, data ranges on your customisable widgets. ..."
engaging on social media

4.80/5

Read Reviews (14)

"...Go through the mentions to check the contents and context of what your potential customers post on social media...."
scheduling post to social media

4.71/5

Read Reviews (9)

"...Depending on the communication channel used, there are different benchmarks to meet: customers are willing to wait 24 hours for a response to their email, but only 60 minutes for a response to a social media post...."
managing social media account

3.85/5

Read Reviews (2)

"...Social Accounts Integrations...."
Communication Management with Social Media and E-Mail

4.87/5

Read Reviews (41)

"...We re fortunate to have great insight on how our audiences use search, social media and publisher sites...." 25 tactics for customer lifecycle marketing guide
sending & publishing communications

4.81/5

Read Reviews (24)

"...Publishing articles, posts and blogging demand a certain level of creativity...."
tracking & monitoring communications

4.77/5

Read Reviews (16)

"...Use social listening to track all opinions about your brand and get the most honest and unbiased opinions. ..."
PEER EXPERIENCES
Engagement Management with Social Media

4.91/5

Read Reviews (80)

"...Often I feel engagements with custoemrs revolve a bit too much on nice graphs and quasi useful insights, deep dives are a way to generate real insights, very welcomed feature/capability in my opinion...." Peer review by Agency
engaging and following up

4.91/5

Read Reviews (73)

Social Media Management with Social Media

4.93/5

Read Reviews (67)

"...For me, SentiOne provides best social media monitoring on Polish market, with good sentiment analysis, quality and quantity of results...." Peer review by Mikołaj B, Marketing specialist
monitoring social media

4.93/5

Read Reviews (16)

social media analytics

4.93/5

Read Reviews (15)

engaging on social media

4.93/5

Read Reviews (14)

scheduling post to social media

4.93/5

Read Reviews (9)

managing social media account

4.93/5

Read Reviews (2)

Communication Management with Social Media and E-Mail

4.87/5

Read Reviews (41)

"...We re fortunate to have great insight on how our audiences use search, social media and publisher sites...." 25 tactics for customer lifecycle marketing guide
sending & publishing communications

4.87/5

Read Reviews (24)

tracking & monitoring communications

4.87/5

Read Reviews (16)

50+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1970 insights from peers and experts to help you assess how these SentiOne use cases fit your Social Media Marketing needs.

Popular Business Setting

for SentiOne

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used SentiOne to Build brand awareness and Enhance customer relationships

Peer and Expert Opinion on Features

for SentiOne

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.45/5

Read Reviews (52)
Alerts: popups & Notifications

4.81/5

Read Reviews (44)
bot

4.52/5

Read Reviews (39)
Dashboard

4.36/5

Read Reviews (27)
Feedback surveys

4.53/5

Read Reviews (24)
FEATURES RATINGS AND REVIEWS
Personalization

4.45/5

Read Reviews (52)
Alerts: popups & Notifications

4.81/5

Read Reviews (44)
bot

4.52/5

Read Reviews (39)
Dashboard

4.36/5

Read Reviews (27)
Feedback surveys

4.53/5

Read Reviews (24)

IT and Other Capabilities

for SentiOne

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.55/5

Read Reviews (93)
Data Export

4.49/5

Read Reviews (45)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.55/5

Read Reviews (93)
Data Export

4.49/5

Read Reviews (45)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.49/5

Read Reviews (25)
24/7 Support

4.48/5

Read Reviews (274)
Phone Support

4.34/5

Read Reviews (15)
Email Support

4.29/5

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.49/5

Read Reviews (25)
24/7 Support

4.48/5

Read Reviews (274)
Phone Support

4.34/5

Read Reviews (15)
Email Support

4.29/5

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.54/5

Read Reviews (117)
Analytics

4.68/5

Read Reviews (190)
Custom Reports

4.53/5

Read Reviews (196)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.54/5

Read Reviews (117)
Analytics

4.68/5

Read Reviews (190)
Custom Reports

4.53/5

Read Reviews (196)

Software Failure Risk Guidance

?

for SentiOne

Overall Risk Meter

Low Medium High

Top Failure Risks for SentiOne

Vendor Profile Details

Company Name

SentiOne

Company Website

https://sentione.com/

HQ Location

Gdansk, Pomorskie

Employees

51-100

Social

Financials

Private