SentiOne Overview

SentiOne leverages AI to redefine customer service and social media engagement. Its platform integrates conversational AI voicebots and chatbots, offering businesses an advanced solution for automating customer interactions. The tool excels in online listening, enabling companies to monitor brand mentions and customer trends across multiple channels effectively. SentiOne's standout feature is its top-tier intent recognition capability, positioning it as a leader in understanding customer needs. This makes it a valuable asset for businesses aiming to enhance customer service through intelligent, responsive bots. The platform's multichannel approach ensures comprehensive brand monitoring, making it indispensable for staying ahead in social media marketing.

Use Cases

Customers recommend Engagement Management, Social Media Management, Communication Management, as the business use cases that they have been most satisfied with while using SentiOne.

Other use cases:

  • Content Management
  • Competitive Intelligence
  • Reputation Management
  • Generation Of New Leads
  • Advertisement
  • Customer Feedback Management
  • Campaign Management
See all use cases See less use cases

Business Priorities

Build Brand Awareness and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SentiOne.

Other priorities:

  • Acquire Customers
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Grow Market Share
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Efficiency
See all business priorities See less business priorities

SentiOne Use-Cases and Business Priorities: Customer Satisfaction Data

SentiOne works with different mediums / channels such as Social Media. and E-Mail.

SentiOne's features include Personalization, Alerts: Popups & Notifications, Bot, etc. and SentiOne support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also SentiOne analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Make your own benchmark of tools available in desired language/country...." Peer review by Jakub S, Founding Director, Information Technology and Services

SentiOne, Renderforest Video, Walls.io, Missinglettr, Statusbrew, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Sentione's social media monitoring ensures customer satisfaction through a multi-channel solution. The customer journey is secured from attention to advocacy.

Popular Business Setting

for SentiOne

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

SentiOne is popular in Marketing And Advertising, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Large Enterprise.

SentiOne Customer wins, Customer success stories, Case studies

How can SentiOne enhance your Engagement Management process?

Why is SentiOne the best choice for Social Media Management?

What Are the key features of SentiOne for Communication Management?

How efficiently Does SentiOne manage your Content Management?

How can SentiOne enhance your Competitive Intelligence process?

17 buyers and buying teams have used Cuspera to assess how well SentiOne solved their Social Media Marketing needs. Cuspera uses 1970 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Kantar India - Information Technology And Services

SentiOne helped Kantar India track brand sentiment for a global food and beverage client. The challenge was increased public scrutiny about environmental practices. Kantar used SentiOne's social list...ening and analytics to monitor sentiment in real time. The data showed most sentiment was neutral or positive, not negative as feared. Kantar supported client communications and investor relations with live, trustworthy insights. Real-time monitoring enabled pre-emptive response and built stakeholder trust.

Read on →

Vimec - Manufacturing

SentiOne Automate helped Vimec improve their sales process with a website chatbot. Vimec replaced an outdated contact form with a ChatGPT-powered chatbot using SentiOne's platform. The chatbot answer...ed product and price questions, supported sales and customer service, and relayed leads to the sales team. During the proof of concept, 8,000 users interacted with the bot. 10.4% of users showed interest in buying and joined the sales pipeline. The chatbot earned a 4.5 out of 5 NPS score.

Read on →

Vimec - Manufacturing

SentiOne Automate helped Vimec improve its sales process with a webchat solution. Vimec faced challenges with an outdated contact form and no chatbot, making it hard to get leads and talk to customer...s. They used SentiOne's cloud platform to build a chatbot that answered questions and sent leads to the sales team. The chatbot reached 8,000 users during the PoC phase, with 10.4% showing interest in the product. Vimec achieved an NPS score of 4.5 out of 5 after using the chatbot.

Read on →

Luźno - Marketing And Advertising

SentiOne helped Luźno, a digital creative agency, use social listening data to improve their marketing campaigns. Luźno wanted better consumer insights and ways to boost social media engagement for t...heir clients. SentiOne provided analytics tools for real-time data, sentiment analysis, and multi-channel reporting. As a result, Luźno increased client social media engagement by 38%, reduced average response time to 3.5 minutes, and achieved an average ROAS of 10.28 in recent campaigns.

Read on →

Stor9 - Marketing And Advertising

SentiOne helped Stor9 measure ROI for influencer marketing campaigns. Stor9 needed better analytics, social media monitoring, and reputation protection for their clients. With SentiOne's social liste...ning and Owned Media Analysis, Stor9 tracked influencer activity, engagement, and sentiment in real time. The solution provided 100% coverage of influencer social media activity and enabled instant reporting. Stor9 increased ROI and quickly detected potential PR crises, improving campaign quality and client satisfaction.

Read on →

AirHelp - Travel

SentiOne React helped AirHelp automate customer service across 35 markets and 16 languages. AirHelp used SentiOne to collect all customer messages in one queue and assign them to agents faster. The s...olution integrated social media and messaging apps, cutting Messenger response time by 65%. AirHelp now answers four times more Facebook comments. The platform gives real-time insights into team performance and customer service quality.

Read on →

Intro to conversational AI and bot building session - webinar replay from SentiOne

Video Thumbnail

Frequently Asked Questions(FAQ)

for SentiOne

What is SentiOne?

SentiOne is a conversational AI platform that helps to boost the customer service from social listening tool to AI conversational voice bots and chatbots. It helps to improve digital and social presence and build brand awareness.

SentiOne helps to stay up-to-date with online listening and data analytics, join discussions with online customer service integration, and enhances customer service with multichannel AI automation.

Some of its features include, reach the target groups wherever they are, discover new sales opportunities, explore the value of audience insights, avoid social media crises, extend customer lifetime value, provide customer service of the future, get a competitive advantage and more.

What is SentiOne used for?

SentiOne is a Social Media Marketing Software mainly used by its customers to Build Brand Awareness and Enhance Customer Relationships by Engagement Management, Social Media Management and Communication Management .

What are the top features of SentiOne?

Personalization, Alerts: popups & Notifications and bot are some of the top features of SentiOne.

Who uses SentiOne?

SentiOne is used by Marketing And Advertising, Information Technology And Services and Internet among other industries.

What are SentiOne alternatives?

Renderforest Video, Walls.Io, Missinglettr and Statusbrew are popular alternatives for SentiOne.

Where is SentiOne located?

SentiOne is headquartered at Gdansk, Pomorskie.
lightning

Peers used SentiOne for engagement management and social media management

SentiOne Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.54/5 ★

Read Reviews (117)
Analytics

4.68/5 ★

Read Reviews (190)
Custom Reports

4.53/5 ★

Read Reviews (196)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.54/5 ★

Read Reviews (117)
Analytics

4.68/5 ★

Read Reviews (190)
Custom Reports

4.53/5 ★

Read Reviews (196)

Software Failure Risk Guidance

?

for SentiOne

Overall Risk Meter

Low Medium High

Top Failure Risks for SentiOne

SentiOne Sp. z o.o News

Product

Whats New in SentiOne November 2025

SentiOne's November 2025 update introduces enhanced features for its platform, including smarter filtering in the AI Assistant and new API capabilities. These updates enable more precise data analysis, with new tag-based filtering, time-based queries, and language and country filters. The discontinuation of Google Places Q&A API is noted, with a focus on developing new channels for customer feedback.

Read more →
Product

October Updates in SentiOne: AI Assistant Gets Smarter, Platform Becomes More Convenient!

SentiOne's October updates enhance their AI Assistant with instant response times, smarter automatic Boolean queries, and improved mobile interface. The platform now features a relocated payment form, better navigation in the Supervisor panel, and new API functionalities, including a "discussion" field in Mentions API and new operators in Listen API for precise data filtering.

Read more →
Partnership

SentiOne and Maverick Research Announce Joint Collaboration

SentiOne and Maverick Research have partnered to offer an advanced social listening service for businesses in Sub-Saharan Africa. This collaboration combines SentiOne's AI-powered social media analysis tools with Maverick Research's regional expertise to deliver real-time insights into consumer behavior and trends. The service aims to help businesses enhance their marketing strategies, product development, and brand management.

Read more →
Product

SentiOne Introduces Free Brexit FAQ Chatbot - SentiOne

SentiOne has launched the Brexit FAQ Bot, a free generative AI tool combining conversational AI with GPT technology. This chatbot addresses Brexit-related queries across 40 topics, marking SentiOne's entry into the UK market. It uses SentiOne's NLU engine to provide accurate answers based on a comprehensive knowledge base, including official documents and verified sources.

Read more →

SentiOne Sp. z o.o Profile

Company Name

SentiOne Sp. z o.o

Company Website

//sentione.com

HQ Location

Gdansk, Pomorskie

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE