SentiOne Overview

SentiOne is a conversational AI platform that helps to boost the customer service from social listening tool to AI conversational voice bots and chatbots. It helps to improve digital and social presence and build brand awareness.

SentiOne helps to stay up-to-date with online listening and data analytics, join discussions with online customer service integration, and enhances customer service with multichannel AI automation.

Some of its features include, reach the target groups wherever they are, discover new sales opportunities, explore the value of audience insights, avoid social media crises, extend customer lifetime value, provide customer service of the future, get a competitive advantage and more.

Cuspera Reviews

17 buyers and buying teams have used Cuspera to assess how well SentiOne solved their Social Media Marketing needs. Cuspera uses 1970 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Business Priorities

Build Brand Awareness and Enhance Customer Relationships are the most popular business priorities peers achieved using SentiOne.

Other priorities:

  • Acquire Customers
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Grow Market Share
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Social Media Management , Communication Management , as the business use cases that they have been most satisfied while using SentiOne.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Social Media

4.91/5

Read Reviews (80)

"...At my company we mainly track purchase intents on forums and social media related to our services and follow up on them on different channels...." Peer review by Marta S, Founder, Internet
engaging and following up

4.91/5

Read Reviews (73)

Social Media Management with Social Media

4.93/5

Read Reviews (67)

"...With SentiOne, you ll get the ability to show off your success with gorgeous, dynamic reports designed to make social media analytics data easily digestible and ready to present. ..." 20 of the Best Social Media Monitoring Tools to Consider
monitoring social media

4.85/5

Read Reviews (16)

social media analytics

4.56/5

Read Reviews (15)

engaging on social media

4.80/5

Read Reviews (14)

scheduling post to social media

4.71/5

Read Reviews (9)

managing social media account

3.85/5

Read Reviews (2)

Communication Management with Social Media and E-Mail

4.87/5

Read Reviews (41)

"...When you decide to try monitoring social media , make sure you create a consistent strategy...." Social Listening 101
sending & publishing communications

4.81/5

Read Reviews (24)

tracking & monitoring communications

4.77/5

Read Reviews (16)

PEER EXPERIENCES
Engagement Management with Social Media

4.91/5

Read Reviews (80)

"...At my company we mainly track purchase intents on forums and social media related to our services and follow up on them on different channels...." Peer review by Marta S, Founder, Internet
engaging and following up

4.91/5

Read Reviews (73)

Social Media Management with Social Media

4.93/5

Read Reviews (67)

"...With SentiOne, you ll get the ability to show off your success with gorgeous, dynamic reports designed to make social media analytics data easily digestible and ready to present. ..." 20 of the Best Social Media Monitoring Tools to Consider
monitoring social media

4.93/5

Read Reviews (16)

social media analytics

4.93/5

Read Reviews (15)

engaging on social media

4.93/5

Read Reviews (14)

scheduling post to social media

4.93/5

Read Reviews (9)

managing social media account

4.93/5

Read Reviews (2)

Communication Management with Social Media and E-Mail

4.87/5

Read Reviews (41)

"...When you decide to try monitoring social media , make sure you create a consistent strategy...." Social Listening 101
sending & publishing communications

4.87/5

Read Reviews (24)

tracking & monitoring communications

4.87/5

Read Reviews (16)

50+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1970 insights from peers and experts to help you assess how these SentiOne use cases fit your Social Media Marketing needs.

Popular Business Setting

for SentiOne

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used SentiOne to Build brand awareness and Enhance customer relationships

Peer and Expert Opinion on Features

for SentiOne

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.45/5

Read Reviews (52)
Alerts: popups & Notifications

4.81/5

Read Reviews (44)
bot

4.52/5

Read Reviews (39)
Dashboard

4.36/5

Read Reviews (27)
Feedback surveys

4.53/5

Read Reviews (24)
FEATURES RATINGS AND REVIEWS
Personalization

4.45/5

Read Reviews (52)
Alerts: popups & Notifications

4.81/5

Read Reviews (44)
bot

4.52/5

Read Reviews (39)
Dashboard

4.36/5

Read Reviews (27)
Feedback surveys

4.53/5

Read Reviews (24)

IT and Other Capabilities

for SentiOne

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.55/5

Read Reviews (93)
Data Export

4.49/5

Read Reviews (45)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.55/5

Read Reviews (93)
Data Export

4.49/5

Read Reviews (45)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.49/5

Read Reviews (25)
24/7 Support

4.48/5

Read Reviews (274)
Phone Support

4.34/5

Read Reviews (15)
Email Support

4.29/5

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.49/5

Read Reviews (25)
24/7 Support

4.48/5

Read Reviews (274)
Phone Support

4.34/5

Read Reviews (15)
Email Support

4.29/5

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.54/5

Read Reviews (117)
Analytics

4.68/5

Read Reviews (190)
Custom Reports

4.53/5

Read Reviews (196)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.54/5

Read Reviews (117)
Analytics

4.68/5

Read Reviews (190)
Custom Reports

4.53/5

Read Reviews (196)

Software Failure Risk Guidance

?

for SentiOne

Overall Risk Meter

Low Medium High

Top Failure Risks for SentiOne

Vendor Profile Details

Company Name

SentiOne

Company Website

https://sentione.com/

HQ Location

Gdansk, Pomorskie

Employees

51-100

Social

Financials

Private