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SentiOne

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(12573 Reviews)

Social media monitoring features - SentiOne

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About SentiOne

SentiOne is a conversational AI platform that helps to boost the customer service from social listening tool to AI conversational voice bots and chatbots. It helps to improve digital and social presence and build brand awareness.

SentiOne helps to stay up-to-date with online listening and data analytics, join discussions with online customer service integration, and enhances customer service with multichannel AI automation.

Some of its features include, reach the target groups wherever they are, discover new sales opportunities, explore the value of audience insights, avoid social media crises, extend customer lifetime value, provide customer service of the future, get a competitive advantage and more.

Peer and Expert Reviews
for SentiOne

Goals

Improve digital and social presence and Build brand awareness are the most popular goals peers achieved using SentiOne .

Other goals:

  • Improve brand engagement
  • Improve ROI
  • Enhance customer relationships
  • Acquire customers
  • Scale best practices
  • Grow market share
  • Increase sales & revenue
  • Enter new markets internationally or locally
  • Improve internal communications
  • Increase customer life time value
  • Launch new products
  • Establish thought leadership
  • Improve efficiency
See all goals See less goals

Channels

It is the best suited for social media, website, e-mail, channels.

Other channels:

  • user generated content
  • blogs
  • offline
  • promotions
  • Twitter
  • events
  • trade shows
  • video
  • Facebook
  • LinkedIn
  • phone calls
  • mass media
  • newsletter
  • omnichannel
  • display advertisement
  • radio
  • television
  • Instagram
  • chat
  • point of sale
  • on premises
  • review sites
  • Amazon
See all channels See less channels

Processes

Peers recommend engagement management, social media management, communication management, as the business processes that they have been most satisfied while using SentiOne .

Read Reviews of Business Process for SentiOne

Engagement management With Social media

Engaging and following up With Social media

Social media management With Social media

Monitoring social media With Social media

Engaging on social media With Social media

Social media analytics With Social media

Scheduling post to social media With Social media and User generated content and Blogs and Video

Managing social media account With Social media

Communication management With Social media and E mail and Website

Sending & publishing communications With Social media and E mail and Website

Tracking & monitoring communications With Social media

Content management With Social media

Content curation With Offline and Events and Trade shows

Content publishing

Searching for content With Social media

Content sharing

Content tracking With Social media

Advertisement With Social media and Website and E mail

Generation of new leads With Social media

Reputation management

Collaboration With Offline and Events and Trade shows and User generated content and Blogs

Competitive intelligence

Campaign management With Offline

Campaign monitoring

Training & onboarding With E mail and Social media

Media buying With Social media and E mail and Website

Digital marketing With Website and Social media

Market research

Social media marketing With Social media

Customer feedback management

Measuring customer satisfaction

Measuring net promoter score With Promotions

Conversion management

Sales document management With Newsletter and Social media

Proposal & quote management With Newsletter and Social media

Contract management

Lead qualification With Website and Social media

Lead qualification: demographic With Website and Social media

Lead qualification: behavioural

Influencer marketing With Social media and Offline and Linkedin and Twitter

Product marketing With Offline and Events and Trade shows

Lead engagement With Social media

Loyalty management With Website

Funnel analysis

Inbound marketing With Website and Offline and Point of sale

Helpdesk management

Viral marketing With Video and Social media

Public relations

Lead management

Rating and review management With Social media

Relationship management

Cross selling

Forecasting

Segmentation and targeting With Website and Social media

Knowledge management

Sharing knowledge

Media planning With Social media

Customer case management

Lifetime value management

Workflow management With Social media

Contact list management With Omnichannel

Enriching contact list With Omnichannel

Guerilla marketing

Referral management

Sales call management With Phone calls

Call recording With Phone calls

Upselling

Touchpoint management

Swot analysis

Follower management With Offline and Events

Channel marketing

Products & pricelist management With Social media

See allless Activities

Popular Business Setting
for SentiOne

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Automotive

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used SentiOne to Improve digital and social presence and Build brand awareness

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IT and Other Capabilities
for SentiOne

  • Low
  • Medium
  • High

data

Data Export

Data Import

Support

Phone Support

Chat Support

Email Support

24/7 Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

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Overall Risk Meter

Low Medium High

Top Failure Risks for SentiOne

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Vendor Profile Details

Company Name SentiOne
Company Website https://sentione.com/
HQ Location Gdansk, Pomorskie
Employees 51-100
Social
Financials Private