SentiOne Overview

SentiOne leverages AI to redefine customer service and social media engagement. Its platform integrates conversational AI voicebots and chatbots, offering businesses an advanced solution for automating customer interactions. The tool excels in online listening, enabling companies to monitor brand mentions and customer trends across multiple channels effectively. SentiOne's standout feature is its top-tier intent recognition capability, positioning it as a leader in understanding customer needs. This makes it a valuable asset for businesses aiming to enhance customer service through intelligent, responsive bots. The platform's multichannel approach ensures comprehensive brand monitoring, making it indispensable for staying ahead in social media marketing.

Use Cases

Customers recommend Engagement Management, Social Media Management, Communication Management, as the business use cases that they have been most satisfied with while using SentiOne.

Other use cases:

  • Content Management
  • Competitive Intelligence
  • Reputation Management
  • Generation Of New Leads
  • Advertisement
  • Customer Feedback Management
  • Campaign Management
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Business Priorities

Build Brand Awareness and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SentiOne.

Other priorities:

  • Acquire Customers
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Grow Market Share
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Efficiency
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SentiOne Use-Cases and Business Priorities: Customer Satisfaction Data

SentiOne works with different mediums / channels such as Social Media. and E-Mail.

SentiOne's features include Personalization, Alerts: Popups & Notifications, Bot, etc. and SentiOne support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also SentiOne analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Often I feel engagements with custoemrs revolve a bit too much on nice graphs and quasi useful insights, deep dives are a way to generate real insights, very welcomed feature/capability in my opinion...." Peer review by Agency

SentiOne, Renderforest Video, Walls.io, Missinglettr, Statusbrew, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Sentione's social media monitoring ensures customer satisfaction through a multi-channel solution. The customer journey is secured from attention to advocacy.

Popular Business Setting

for SentiOne

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

SentiOne is popular in Marketing And Advertising, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on SentiOne Use Cases

What solutions does SentiOne provide for Engagement Management?

What makes SentiOne ideal for Social Media Management?

Why is SentiOne the best choice for Communication Management?

What solutions does SentiOne provide for Content Management?

How does SentiOne address your Competitive Intelligence Challenges?

50+ more Business Use Cases

17 buyers and buying teams have used Cuspera to assess how well SentiOne solved their Social Media Marketing needs. Cuspera uses 1970 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Case Studies

Telecommunications

CASE STUDY Mobile Vikings

SentiOne helped Mobile Vikings, a mobile virtual network operator, grow their brand reach and sales. The challenge was to reach more people and track marketing results without using traditional mass ...media. SentiOne used social listening, reach analysis, and the 4dx methodology to help Mobile Vikings focus on organic reach. In 12 months, Mobile Vikings saw a 300% increase in average monthly reach and a 70% rise in sales. The team could track results in real time and adjust their plans for stable growth.

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Marketing and Advertising

CASE STUDY Luźno

SentiOne helped Luźno, a digital creative agency, use social listening data to improve marketing campaigns. Luźno used SentiOne to analyze customer behavior and online mentions across channels. The a...gency increased social media engagement by 38%. Their Google ad campaigns saw a lower CPC. The average ROAS for campaigns in the last three months was 10.28. Luźno also reduced average social media response time to 3.5 minutes.

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Marketing and Advertising

CASE STUDY Stor9

SentiOne helped Stor9 measure influencer marketing campaign ROI. Stor9 used SentiOne's social listening and Owned Media Analysis tools to track influencer reach, mentions, engagement, and sentiment i...n real time. The platform enabled 100% coverage of social media activity for brand ambassadors and influencers. Stor9 increased ROI by monitoring campaigns and detecting crises early. Real-time reporting gave instant insights into campaign results and product placements.

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Manufacturing

CASE STUDY Vimec

SentiOne Automate helped Vimec improve their sales process with a website chatbot. Vimec replaced an outdated contact form with a ChatGPT-powered chatbot using SentiOne's platform. The chatbot answer...ed product and price questions, supported sales and customer service, and relayed leads to the sales team. During the proof of concept, 8,000 users interacted with the bot. 10.4% of users showed interest in buying and joined the sales pipeline. The chatbot earned a 4.5 out of 5 NPS score.

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Financial Services

CASE STUDY KRUK

SentiOne voicebot and chatbot helped KRUK, a leader in debt management, improve call center efficiency. The bots handled all incoming requests and automated 23% of them, reducing the need for human a...gents. This led to shorter wait and servicing times for customers. No bugs or outages were reported. KRUK plans to expand the use of these bots to more processes.

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Banking

CASE STUDY Alior Bank

SentiOne Automate helped Alior Bank automate its call centre with the InfoNina voice bot. The bank wanted to reduce call centre workload and offer modern, 24/7 contact channels. The solution launched... in 2021, replacing traditional IVR and handling over 140 call processes. InfoNina now manages nearly 100% of call centre traffic. Customers get fast answers without waiting in queues. The voice bot uses advanced AI to understand and resolve customer needs.

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Video

Intro to conversational AI and bot building session - webinar replay from SentiOne

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Frequently Asked Questions(FAQ)

for SentiOne

What is SentiOne?

SentiOne is a conversational AI platform that helps to boost the customer service from social listening tool to AI conversational voice bots and chatbots. It helps to improve digital and social presence and build brand awareness.

SentiOne helps to stay up-to-date with online listening and data analytics, join discussions with online customer service integration, and enhances customer service with multichannel AI automation.

Some of its features include, reach the target groups wherever they are, discover new sales opportunities, explore the value of audience insights, avoid social media crises, extend customer lifetime value, provide customer service of the future, get a competitive advantage and more.

What is SentiOne used for?

SentiOne is a Social Media Marketing Software mainly used by its customers to Build Brand Awareness and Enhance Customer Relationships by Engagement Management, Social Media Management and Communication Management .

What are the top features of SentiOne?

Personalization, Alerts: popups & Notifications and bot are some of the top features of SentiOne.

Who uses SentiOne?

SentiOne is used by Marketing And Advertising, Information Technology And Services and Internet among other industries.

What are SentiOne alternatives?

Renderforest Video, Walls.Io, Missinglettr and Statusbrew are popular alternatives for SentiOne.

Where is SentiOne located?

SentiOne is headquartered at Gdansk, Pomorskie.
lightning

Peers used SentiOne for engagement management and social media management

SentiOne Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.54/5 ★

Read Reviews (117)
Analytics

4.68/5 ★

Read Reviews (190)
Custom Reports

4.53/5 ★

Read Reviews (196)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.54/5 ★

Read Reviews (117)
Analytics

4.68/5 ★

Read Reviews (190)
Custom Reports

4.53/5 ★

Read Reviews (196)

Software Failure Risk Guidance

?

for SentiOne

Overall Risk Meter

Low Medium High

Top Failure Risks for SentiOne

SentiOne Sp. z o.o News

Product

Whats new? AI Assistant, API Upgrades & More Security

SentiOne has launched several updates, including the AI Assistant in public beta, which allows users to ask natural-language questions and receive real-time insights. The platform now supports Two-Factor Authentication (2FA) for enhanced security and introduces the Enterprise Tier of the Listen API for high-volume data extraction. These enhancements aim to improve data-driven decision-making and security for enterprise clients.

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Product

New Generation of SentiOne: How AI Transforms Digital Noise into Strategic Business Advantage

SentiOne has introduced significant AI-driven enhancements to its platform, focusing on transforming digital noise into strategic business insights. New features include AI Summaries, expanded monitoring capabilities for platforms like Threads.net, TikTok, and Google My Business, and an AI Project Assistant for automated data analysis. These innovations aim to optimize brand reputation management and provide actionable insights, addressing the growing data challenges faced by businesses.

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Partnership

SentiOne once again partners with Effie Awards Poland 2025 celebrating marketing effectiveness

SentiOne partners with Effie Awards Poland 2025, reinforcing its commitment to marketing effectiveness. The collaboration highlights SentiOne's role in promoting impactful marketing campaigns, with Jan Koataj, CEE Business Director, serving as a jury member. The Effie Awards recognize campaigns that drive real business results, offering participants a chance to join the global Effie Index and gain industry insights.

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Product

Conversational AI Is EvolvingAnd So Are We

SentiOne has introduced significant updates to its Automate platform, enhancing conversational AI capabilities. Key features include support for Google Gemini and OpenAI models like GPT-4.5, integration with ElevenLabs for custom synthetic voices, and improved voicebot controls. The platform now supports multiple languages and offers advanced AI tools, such as LLM-based intent detection and outbound voice calls, aimed at improving user experience and operational efficiency.

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SentiOne Sp. z o.o Profile

Company Name

SentiOne Sp. z o.o

Company Website

//sentione.com

HQ Location

Gdansk, Pomorskie

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE