Customer stories

Product Business Settings

SentiOne is popular in Marketing And Advertising, Information Technology And Services, and Internet industries and is widely used by Small Business, Mid Market, and Large Enterprise.

SentiOne Product Overview

SentiOne leverages AI to redefine customer service and social media engagement. Its platform integrates conversational AI voicebots and chatbots, offering businesses an advanced solution for automating customer interactions. The tool excels in online listening, enabling companies to monitor brand mentions and customer trends across multiple channels effectively. SentiOne's standout feature is its top-tier intent recognition capability, positioning it as a leader in understanding customer needs. This makes it a valuable asset for businesses aiming to enhance customer service through intelligent, responsive bots. The platform's multichannel approach ensures comprehensive brand monitoring, making it indispensable for staying ahead in social media marketing.

How satisfied the customers are with SentiOne use-cases

Reviews

"...- benchmarking (competition analysis)...." Peer review by Ivana B, Founding Director - Marketing & HR

SentiOne Customer Insights, Testimonials and Case Studies

What Are the key features of SentiOne for Engagement Management?

Why is SentiOne the best choice for Social Media Management?

What Are the key features of SentiOne for Communication Management?

Why is SentiOne the best choice for Content Management?

How can SentiOne enhance your Competitive Intelligence process?

What is SentiOne?

SentiOne is a conversational AI platform that helps to boost the customer service from social listening tool to AI conversational voice bots and chatbots. It helps to improve digital and social presence and build brand awareness.

SentiOne helps to stay up-to-date with online listening and data analytics, join discussions with online customer service integration, and enhances customer service with multichannel AI automation.

Some of its features include, reach the target groups wherever they are, discover new sales opportunities, explore the value of audience insights, avoid social media crises, extend customer lifetime value, provide customer service of the future, get a competitive advantage and more.

What is SentiOne used for?

SentiOne is a Social Media Marketing Software mainly used by its customers to Build Brand Awareness and Enhance Customer Relationships by Engagement Management, Social Media Management and Communication Management .

What are the top features of SentiOne?

Personalization, Alerts: popups & Notifications and bot are some of the top features of SentiOne.

Who uses SentiOne?

SentiOne is used by Marketing And Advertising, Information Technology And Services and Internet among other industries.

What are SentiOne alternatives?

Renderforest Video, Walls.Io, Missinglettr and Statusbrew are popular alternatives for SentiOne.

Where is SentiOne located?

SentiOne is headquartered at Gdansk, Pomorskie.

17 buyers and buying teams have used Cuspera to assess how well SentiOne solved their Social Media Marketing needs. Cuspera uses 1970 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Mobile Vikings - Telecommunications - Medium

SentiOne helped Mobile Vikings grow their organic reach by 300% and sales by 70%. Mobile Vikings used SentiOne for social listening, campaign analysis, and reach analytics. The team adopted the 4dx m...ethodology to focus on reach as the main goal. SentiOne provided real-time data and reporting tools. Mobile Vikings could track marketing effectiveness and adjust actions quickly.

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AirHelp - Consumer Services - Large

SentiOne React helped AirHelp cut Facebook Messenger response time by 65%. AirHelp used the omnichannel customer service automation platform to gather all customer requests from social media into one... queue. The solution included an instant response module, 846 response templates, and a supervisor panel. AirHelp increased response coverage for Facebook comments by 4x and gained full visibility into team performance. The platform enabled AirHelp to capture 100% of requests and assign resources in real time.

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Vimec - Manufacturing

SentiOne Automate helped Vimec improve its sales process with a webchat solution. Vimec faced challenges with an outdated contact form and no chatbot, making it hard to get leads and talk to customer...s. They used SentiOne's cloud platform to build a chatbot that answered questions and sent leads to the sales team. The chatbot reached 8,000 users during the PoC phase, with 10.4% showing interest in the product. Vimec achieved an NPS score of 4.5 out of 5 after using the chatbot.

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AirHelp - Travel

SentiOne React helped AirHelp automate customer service across 35 markets and 16 languages. AirHelp used SentiOne to collect all customer messages in one queue and assign them to agents faster. The s...olution integrated social media and messaging apps, cutting Messenger response time by 65%. AirHelp now answers four times more Facebook comments. The platform gives real-time insights into team performance and customer service quality.

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Alior Bank - Banking

SentiOne Automate helped Alior Bank automate its call centre with the InfoNina voice bot. The bank wanted to reduce call centre workload and offer modern, 24/7 contact channels. The solution launched... in 2021, replacing traditional IVR and handling over 140 call processes. InfoNina now manages nearly 100% of call centre traffic. Customers get fast answers without waiting in queues. The voice bot uses advanced AI to understand and resolve customer needs.

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KRUK - Financial Services

SentiOne voicebot and chatbot helped KRUK, a leader in debt management, improve call center efficiency. The bots handled all incoming requests and automated 23% of them, reducing the need for human a...gents. This led to shorter wait and servicing times for customers. No bugs or outages were reported. KRUK plans to expand the use of these bots to more processes.

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Intro to conversational AI and bot building session - webinar replay from SentiOne

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Peers used SentiOne for engagement management and social media management

SentiOne Competitors

SentiOne Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.54/5 ★

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Analytics

4.68/5 ★

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Custom Reports

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CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.54/5 ★

Read Reviews (117)
Analytics

4.68/5 ★

Read Reviews (190)
Custom Reports

4.53/5 ★

Read Reviews (196)

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Top Failure Risks for SentiOne

SentiOne Sp. z o.o News

Product
 

Whats New in SentiOne November 2025

SentiOne's November 2025 update introduces enhanced features for its platform, including smarter filtering in the AI Assistant and new API capabilities. These updates enable more precise data analysis, with new tag-based filtering, time-based queries, and language and country filters. The discontinuation of Google Places Q&A API is noted, with a focus on developing new channels for customer feedback.

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Product
 

October Updates in SentiOne: AI Assistant Gets Smarter, Platform Becomes More Convenient!

SentiOne's October updates enhance their AI Assistant with instant response times, smarter automatic Boolean queries, and improved mobile interface. The platform now features a relocated payment form, better navigation in the Supervisor panel, and new API functionalities, including a "discussion" field in Mentions API and new operators in Listen API for precise data filtering.

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Partnership
 

SentiOne and Maverick Research Announce Joint Collaboration

SentiOne and Maverick Research have partnered to offer an advanced social listening service for businesses in Sub-Saharan Africa. This collaboration combines SentiOne's AI-powered social media analysis tools with Maverick Research's regional expertise to deliver real-time insights into consumer behavior and trends. The service aims to help businesses enhance their marketing strategies, product development, and brand management.

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Product
 

SentiOne Introduces Free Brexit FAQ Chatbot - SentiOne

SentiOne has launched the Brexit FAQ Bot, a free generative AI tool combining conversational AI with GPT technology. This chatbot addresses Brexit-related queries across 40 topics, marking SentiOne's entry into the UK market. It uses SentiOne's NLU engine to provide accurate answers based on a comprehensive knowledge base, including official documents and verified sources.

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SentiOne Sp. z o.o Profile

Company Name

SentiOne Sp. z o.o

Company Website

//sentione.com

HQ Location

Gdansk, Pomorskie

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE