Real-World Case Studies and Customer Success Stories with SentiOne

SentiOne helped Luźno Marketing Agency boost social media engagement by 38%. The agency used SentiOne’s social listening analytics to improve... Google and Facebook ad targeting. Real-time data insights enabled faster responses, with an average social media response time of 3.5 minutes. Campaigns using social listening data achieved an average ROAS of 10.28. Luźno gained a competitive edge and improved client support quality.
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Kantar India used SentiOne to monitor brand sentiment for a global food and beverage client facing media scrutiny. SentiOne's real-time social... listening helped validate survey results and track conversations across platforms. The data showed that 86% of mentions were neutral, easing concerns about negative perception. Kantar supported their client’s communications and investor relations with trustworthy insights. The solution helped reinforce brand trust and enabled confident response planning.
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SentiOne helped Luźno, a digital creative agency, use social listening data to improve their marketing campaigns. Luźno wanted better consumer... insights and ways to boost social media engagement for their clients. SentiOne provided analytics tools for real-time data, sentiment analysis, and multi-channel reporting. As a result, Luźno increased client social media engagement by 38%, reduced average response time to 3.5 minutes, and achieved an average ROAS of 10.28 in recent campaigns.
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SentiOne helped Stor9 measure ROI for influencer marketing campaigns. Stor9 needed better analytics, social media monitoring, and reputation protection for... their clients. With SentiOne's social listening and Owned Media Analysis, Stor9 tracked influencer activity, engagement, and sentiment in real time. The solution provided 100% coverage of influencer social media activity and enabled instant reporting. Stor9 increased ROI and quickly detected potential PR crises, improving campaign quality and client satisfaction.
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SentiOne helped Stor9 track influencer marketing campaigns. Stor9 used social listening data to monitor brand ambassadors and measure campaign reach.... They set up dashboards for real-time insights on mentions, engagement, and sentiment. The agency achieved 100% coverage of social media activity for their influencers. Stor9 increased ROI by detecting crises early and reporting results instantly.
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SentiOne voicebot helped KRUK, a leader in debt management, reduce call center volume by 23%. The bots handled all incoming... requests, verifying and authorizing client data, and managing debt status inquiries. More complex cases were sent to the customer service team. This automation shortened wait and servicing times. KRUK reported no bugs or outages and plans to expand bot coverage.
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SentiOne's voicebot and chatbot helped KRUK SA automate customer service. KRUK SA wanted to support their call center and improve... service quality. SentiOne delivered custom bots that handled all incoming queries and verified customer data. The bots resolved 23% of cases without human help. This reduced call center workload and wait times. No errors were reported after launch, and KRUK SA plans to expand bot use.
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SentiOne Automate helped Alior Bank automate nearly 100% of calls to its helpline. The bank needed to improve call automation,... offer modern contact channels, and reduce the load on consultants. In 2021, Alior Bank launched the InfoNina voicebot, powered by AI and developed with Alfavox and SentiOne. InfoNina replaced the traditional IVR and now handles over 140 call processes. Customers get fast answers without waiting, and the bot accurately recognizes intent. This solution improved customer service and supported the bank's digital strategy.
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Alior Bank used SentiOne's AI voice bot, InfoNina, to automate call centre operations. The bot now handles nearly 100% of... call centre traffic. Call automation rate reached 55%, and average handling time dropped by 15%. InfoNina recognizes over 650 customer intents and directs over 90% of queries to the right process or consultant. The project improved agent productivity and customer service speed. Alior Bank also launched InfoNina as a chatbot for web support.
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SentiOne React helped AirHelp cut response times on Messenger by 65%. AirHelp serves customers in 35 markets and 16 languages,... handling thousands of daily queries. SentiOne integrated social media and instant messaging channels into one platform. Over 40 agents used 846 response templates to speed up replies. AirHelp now collects 100% of incoming messages and gives faster answers on Facebook, Messenger, Twitter, and Instagram. The company delivers four times more replies to Facebook comments.
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SentiOne React helped AirHelp cut response time on Facebook Messenger by 65%. AirHelp used SentiOne to gather all customer requests... from social media into one queue. The platform enabled effective ticket assignment and monitoring for teams in 35 markets and 16 languages. AirHelp captured 100% of requests and increased response coverage for Facebook comments by 4x. Supervisors used real-time dashboards to track performance and assign resources.
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SentiOne helped Mobile Vikings boost their monthly reach by 300%. The company used SentiOne for social listening, reach analysis, and... campaign tracking. They adopted the 4dx methodology to organize daily work and monitor marketing effectiveness. After 12 months, Mobile Vikings saw a 70% increase in sales. The team could track KPIs in real time and adjust plans quickly.
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SentiOne helped Mobile Vikings grow their reach by 300% and increase sales by 70%. Mobile Vikings needed to measure marketing... effectiveness and brand reach without using traditional mass media. SentiOne provided tools for social listening, campaign analysis, and real-time monitoring. The team used the 4dx methodology to focus on organic reach as their main goal. With SentiOne, Mobile Vikings tracked results and adjusted actions quickly, leading to strong, stable growth.
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SentiOne Automate helped Vimec improve its sales process with a webchat solution. Vimec faced challenges with an outdated contact form... and no chatbot, making it hard to get leads and talk to customers. They used SentiOne's cloud platform to build a chatbot that answered questions and sent leads to the sales team. The chatbot reached 8,000 users during the PoC phase, with 10.4% showing interest in the product. Vimec achieved an NPS score of 4.5 out of 5 after using the chatbot.
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Vimec used SentiOne Automate to launch a website chatbot for sales and support. The chatbot reached 8,000 users during the... proof of concept. 10.4% of users showed interest in buying and joined the sales pipeline. The chatbot earned a 4.5 out of 5 NPS score. Vimec plans to expand the chatbot to more markets and add support for technicians.
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