Financial Services Case Studies and Success Stories with SentiOne
CASE STUDY KRUK SA
SentiOne's voicebot and chatbot helped KRUK SA automate customer service. KRUK SA wanted to support their call center and improve service quality. SentiOne delivered custom bots that handled all inco...ming queries and verified customer data. The bots resolved 23% of cases without human help. This reduced call center workload and wait times. No errors were reported after launch, and KRUK SA plans to expand bot use.
SentiOne voicebot and chatbot helped KRUK, a leader in debt management, improve call center efficiency. The bots handled all incoming requests and automated 23% of them, reducing the need for human a...gents. This led to shorter wait and servicing times for customers. No bugs or outages were reported. KRUK plans to expand the use of these bots to more processes.
SentiOne Automate helped Alior Bank automate its call centre with the InfoNina voice bot. The bank wanted to reduce call centre workload and offer modern, 24/7 contact channels. The solution launched... in 2021, replacing traditional IVR and handling over 140 call processes. InfoNina now manages nearly 100% of call centre traffic. Customers get fast answers without waiting in queues. The voice bot uses advanced AI to understand and resolve customer needs.
SentiOne Automate helped Alior Bank automate nearly 100% of calls to its helpline. The bank needed to improve call automation, offer modern contact channels, and reduce the load on consultants. In 20...21, Alior Bank launched the InfoNina voicebot, powered by AI and developed with Alfavox and SentiOne. InfoNina replaced the traditional IVR and now handles over 140 call processes. Customers get fast answers without waiting, and the bot accurately recognizes intent. This solution improved customer service and supported the bank's digital strategy.
SentiOne helped Luźno, a digital creative agency, use social listening data to improve marketing campaigns. Luźno used SentiOne to analyze customer behavior and online mentions across channels. The a...gency increased social media engagement by 38%. Their Google ad campaigns saw a lower CPC. The average ROAS for campaigns in the last three months was 10.28. Luźno also reduced average social media response time to 3.5 minutes.
SentiOne helped Luźno, a digital creative agency, use social listening data to improve their marketing campaigns. Luźno wanted better consumer insights and ways to boost social media engagement for t...heir clients. SentiOne provided analytics tools for real-time data, sentiment analysis, and multi-channel reporting. As a result, Luźno increased client social media engagement by 38%, reduced average response time to 3.5 minutes, and achieved an average ROAS of 10.28 in recent campaigns.
SentiOne helped Stor9 measure influencer marketing campaign ROI. Stor9 used SentiOne's social listening and Owned Media Analysis tools to track influencer reach, mentions, engagement, and sentiment i...n real time. The platform enabled 100% coverage of social media activity for brand ambassadors and influencers. Stor9 increased ROI by monitoring campaigns and detecting crises early. Real-time reporting gave instant insights into campaign results and product placements.
SentiOne helped Stor9 measure ROI for influencer marketing campaigns. Stor9 needed better analytics, social media monitoring, and reputation protection for their clients. With SentiOne's social liste...ning and Owned Media Analysis, Stor9 tracked influencer activity, engagement, and sentiment in real time. The solution provided 100% coverage of influencer social media activity and enabled instant reporting. Stor9 increased ROI and quickly detected potential PR crises, improving campaign quality and client satisfaction.
SentiOne Automate helped Vimec improve its sales process with a webchat solution. Vimec faced challenges with an outdated contact form and no chatbot, making it hard to get leads and talk to customer...s. They used SentiOne's cloud platform to build a chatbot that answered questions and sent leads to the sales team. The chatbot reached 8,000 users during the PoC phase, with 10.4% showing interest in the product. Vimec achieved an NPS score of 4.5 out of 5 after using the chatbot.
SentiOne Automate helped Vimec improve their sales process with a website chatbot. Vimec replaced an outdated contact form with a ChatGPT-powered chatbot using SentiOne's platform. The chatbot answer...ed product and price questions, supported sales and customer service, and relayed leads to the sales team. During the proof of concept, 8,000 users interacted with the bot. 10.4% of users showed interest in buying and joined the sales pipeline. The chatbot earned a 4.5 out of 5 NPS score.
SentiOne helped Mobile Vikings, a mobile virtual network operator, grow their brand reach and sales. The challenge was to reach more people and track marketing results without using traditional mass ...media. SentiOne used social listening, reach analysis, and the 4dx methodology to help Mobile Vikings focus on organic reach. In 12 months, Mobile Vikings saw a 300% increase in average monthly reach and a 70% rise in sales. The team could track results in real time and adjust their plans for stable growth.
SentiOne React helped AirHelp automate customer service across 35 markets and 16 languages. AirHelp used SentiOne to collect all customer messages in one queue and assign them to agents faster. The s...olution integrated social media and messaging apps, cutting Messenger response time by 65%. AirHelp now answers four times more Facebook comments. The platform gives real-time insights into team performance and customer service quality.
