ServiceNow® Knowledge Management Overview
Using Knowledge Management, information is easily found and issues are resolved faster by customers and employees. ServiceNow enhances efficiency and accessibility.
Use Cases
Customers recommend Knowledge Management, Workflow Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using ServiceNow® Knowledge Management.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ServiceNow® Knowledge Management.
ServiceNow® Knowledge Management Use-Cases and Business Priorities: Customer Satisfaction Data
ServiceNow® Knowledge Management works with different mediums / channels such as User Generated Content. Blogs. and Phone Calls.
ServiceNow® Knowledge Management's features include Dashboard, and Ticketing. and ServiceNow® Knowledge Management support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also ServiceNow® Knowledge Management analytics capabilities include Analytics, and Custom Reports.
Reviews
"...- integrated with other ServiceNow modules well - with the help of this product, it did lower the helpdesk call volume. . ...." Peer review by Verified Reviewer, Financial Services
ServiceNow® Knowledge Management, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ServiceNow® Knowledge Management
Top Industries
- Information Technology and Services
- Utilities
- Government Administration
Popular in
- Large Enterprise
- Enterprise
- Small Business
ServiceNow® Knowledge Management is popular in Information Technology And Services, Utilities, and Government Administration and is widely used by Large Enterprise, Enterprise, and Small Business.
Comprehensive Insights on ServiceNow® Knowledge Management Use Cases
What benefits does ServiceNow® Knowledge Management offer for Knowledge Management?
How does ServiceNow® Knowledge Management address your Workflow Management Challenges?
Why is ServiceNow® Knowledge Management the best choice for Helpdesk Management?
How does ServiceNow® Knowledge Management facilitate Sending & Publishing Communications?
20+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well ServiceNow® Knowledge Management solved their Knowledge Management needs. Cuspera uses 409 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Case Studies
CASE STUDY Carscom
CASE STUDY Swiss Re
Peers used ServiceNow® Knowledge Management for knowledge management and workflow management
ServiceNow® Knowledge Management Competitors
ServiceNow® Knowledge Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (44) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (44) |
Software Failure Risk Guidance
?for ServiceNow® Knowledge Management
Overall Risk Meter
Top Failure Risks for ServiceNow® Knowledge Management
ServiceNow, Inc News
ServiceNow Teams Up With Ferrari Hypercar to Boost Real-Time Race Operations - FinancialContent
ServiceNow has formed a strategic partnership with Ferrari to enhance real-time race operations for the Ferrari Hypercar team. The collaboration leverages ServiceNow's AI platform to support Ferrari's global operations, connecting employees, dealers, suppliers, and platforms. The partnership aims to optimize vehicle performance and manage business complexity, showcasing ServiceNow's capabilities in high-stakes environments.
TechSee Partners With ServiceNow To Deliver Native Visual Agentic AI For Smarter , Faster Service
TechSee and ServiceNow have formed a strategic partnership to integrate TechSee's Sophie AI into the Now Platform. This collaboration enhances ServiceNow's capabilities with AI-powered visual automation, enabling real-time diagnostics and guided automation for service teams. The integration aims to improve service delivery across industries like telecom and manufacturing, offering scalable, efficient solutions without the need for additional apps or code changes.
Digital Innovation in Mission - Critical Manufacturing Facilities
ServiceNow and CapZone Impact Investments LLC have partnered to create a network of digital solutions for mission-critical manufacturing facilities, starting with the Mobile Naval Yard in Alabama. This collaboration will leverage ServiceNow's AI platform to enhance risk management, enterprise asset management, and automation, aiming to modernize manufacturing and improve supply chain visibility.
ServiceNow launches agentic AI management amid spending decline
ServiceNow has launched its agentic workforce management solution, enhancing its AI platform to integrate AI agents with human employees in enterprise settings. This solution aims to improve operational efficiency and governance by allowing organizations to manage AI agents similarly to human staff, resulting in significant automation and productivity gains. Early adopters report substantial reductions in IT service desk volume and improved customer support resolution times.
ServiceNow, Inc Profile
Company Name
ServiceNow, Inc
Company Website
//servicenow.comHQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
