ServiceNow® Knowledge Management Overview

Using Knowledge Management, information is easily found and issues are resolved faster by customers and employees. ServiceNow enhances efficiency and accessibility.

Use Cases

Customers recommend Knowledge Management, Workflow Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using ServiceNow® Knowledge Management.

Other use cases:

  • Social Media Analytics
  • Sending & Publishing Communications
  • Customer Feedback Management
  • Customer Case Management
  • Engaging And Following Up
  • Collaboration
  • Training & Onboarding
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ServiceNow® Knowledge Management.

Other priorities:

  • Acquire Customers
  • Manage Risk
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ServiceNow® Knowledge Management Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceNow® Knowledge Management works with different mediums / channels such as User Generated Content. Blogs. and Phone Calls.

ServiceNow® Knowledge Management's features include Dashboard, and Ticketing. and ServiceNow® Knowledge Management support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also ServiceNow® Knowledge Management analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I am getting a lot of automation build with workflows to complete tasks based on proactive monitoring...." Peer review by User

ServiceNow® Knowledge Management, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ServiceNow® Knowledge Management

Top Industries

  • Information Technology and Services
  • Utilities
  • Government Administration

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

ServiceNow® Knowledge Management is popular in Information Technology And Services, Utilities, and Government Administration and is widely used by Large Enterprise, Enterprise, and Small Business.

ServiceNow® Knowledge Management Customer wins, Customer success stories, Case studies

What makes ServiceNow® Knowledge Management ideal for Knowledge Management?

Why is ServiceNow® Knowledge Management the best choice for Workflow Management?

How does ServiceNow® Knowledge Management facilitate Helpdesk Management?

How can ServiceNow® Knowledge Management optimize your Sending & Publishing Communications Workflow?

11 buyers and buying teams have used Cuspera to assess how well ServiceNow® Knowledge Management solved their Knowledge Management needs. Cuspera uses 409 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

lightning

Peers used ServiceNow® Knowledge Management for knowledge management and workflow management

ServiceNow® Knowledge Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.01/5 ★

Read Reviews (9)
Analytics

4.47/5 ★

Read Reviews (35)
Custom Reports

4.41/5 ★

Read Reviews (44)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.01/5 ★

Read Reviews (9)
Analytics

4.47/5 ★

Read Reviews (35)
Custom Reports

4.41/5 ★

Read Reviews (44)

Software Failure Risk Guidance

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for ServiceNow® Knowledge Management

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceNow® Knowledge Management

ServiceNow, Inc News

Product

ServiceNow Unveils Autonomous Procurement

ServiceNow has introduced new AI agents for autonomous procurement, enhancing source-to-pay processes. These agents, including an AI agent for quote parsing and AI Data Explorer, streamline procurement by automating data extraction and enabling intuitive data queries. The enhancements aim to reduce manual efforts and improve efficiency in procurement operations.

Read more →
Product

ServiceNow Unveils AI Experience as Unified Conversational UI for Enterprise Workflows

ServiceNow Unveils AI Experience as Unified Conversational UI for Enterprise Workflows

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M&A

Synechron Acquires Three Firms , Creating Largest Global ServiceNow Practice in Banking and Financial Services Sector

Synechron has acquired RapDev, Calitii, and Waivgen to form the largest ServiceNow practice in the banking and financial services sector. This move enhances Synechron's capabilities in ServiceNow's cloud-based platform, integrating AI into workflows. The acquisitions also expand Synechron's reach into healthcare, energy, and other sectors, leveraging the unique strengths of each acquired firm.

Read more →
Product

ServiceNow launches unified AI Experience with multimodal agents

ServiceNow has launched AI Experience, a new platform-native user interface that integrates voice, text, image, web, and build agents to provide a unified AI entry point for enterprises. This multimodal and multilingual interface aims to enhance user interaction by consolidating data, workflows, and governance. Key features include AI Voice Agents, AI Web Agents, AI Data Explorer, and AI Lens, with full availability expected by the end of 2025. The platform also supports integration with third-party AI models, emphasizing scalable and responsible AI deployments.

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ServiceNow, Inc Profile

Company Name

ServiceNow, Inc

Company Website

//servicenow.com

HQ Location

2225 Lawson Lane, Santa Clara, CA 95054, US

Employees

5001-10000

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Financials

IPO