ServiceNow® Knowledge Management Overview
Using Knowledge Management, information is easily found and issues are resolved faster by customers and employees. ServiceNow enhances efficiency and accessibility.
Use Cases
Customers recommend Knowledge Management, Workflow Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using ServiceNow® Knowledge Management.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ServiceNow® Knowledge Management.
ServiceNow® Knowledge Management Use-Cases and Business Priorities: Customer Satisfaction Data
ServiceNow® Knowledge Management works with different mediums / channels such as User Generated Content. Blogs. and Phone Calls.
ServiceNow® Knowledge Management's features include Dashboard, and Ticketing. and ServiceNow® Knowledge Management support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also ServiceNow® Knowledge Management analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Knowledge management module in Service..." Peer review by Vivek K.
ServiceNow® Knowledge Management, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ServiceNow® Knowledge Management
Top Industries
- Information Technology and Services
- Utilities
- Government Administration
Popular in
- Large Enterprise
- Enterprise
- Small Business
ServiceNow® Knowledge Management is popular in Information Technology And Services, Utilities, and Government Administration and is widely used by Large Enterprise, Enterprise, and Small Business.
Comprehensive Insights on ServiceNow® Knowledge Management Use Cases
How can ServiceNow® Knowledge Management enhance your Knowledge Management process?
How can ServiceNow® Knowledge Management enhance your Workflow Management process?
How can ServiceNow® Knowledge Management enhance your Helpdesk Management process?
How can ServiceNow® Knowledge Management optimize your Sending & Publishing Communications Workflow?
11 buyers and buying teams have used Cuspera to assess how well ServiceNow® Knowledge Management solved their Knowledge Management needs. Cuspera uses 409 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Case Studies
CASE STUDY Carscom
CASE STUDY Swiss Re
Peers used ServiceNow® Knowledge Management for knowledge management and workflow management
ServiceNow® Knowledge Management Competitors
ServiceNow® Knowledge Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (44) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (44) |
Software Failure Risk Guidance
?for ServiceNow® Knowledge Management
Overall Risk Meter
Top Failure Risks for ServiceNow® Knowledge Management
ServiceNow, Inc News
ServiceNow Unveils Autonomous Procurement
ServiceNow has introduced new AI agents for autonomous procurement, enhancing source-to-pay processes. These agents, including an AI agent for quote parsing and AI Data Explorer, streamline procurement by automating data extraction and enabling intuitive data queries. The enhancements aim to reduce manual efforts and improve efficiency in procurement operations.
ServiceNow Unveils AI Experience as Unified Conversational UI for Enterprise Workflows
ServiceNow Unveils AI Experience as Unified Conversational UI for Enterprise Workflows
Synechron Acquires Three Firms , Creating Largest Global ServiceNow Practice in Banking and Financial Services Sector
Synechron has acquired RapDev, Calitii, and Waivgen to form the largest ServiceNow practice in the banking and financial services sector. This move enhances Synechron's capabilities in ServiceNow's cloud-based platform, integrating AI into workflows. The acquisitions also expand Synechron's reach into healthcare, energy, and other sectors, leveraging the unique strengths of each acquired firm.
ServiceNow launches unified AI Experience with multimodal agents
ServiceNow has launched AI Experience, a new platform-native user interface that integrates voice, text, image, web, and build agents to provide a unified AI entry point for enterprises. This multimodal and multilingual interface aims to enhance user interaction by consolidating data, workflows, and governance. Key features include AI Voice Agents, AI Web Agents, AI Data Explorer, and AI Lens, with full availability expected by the end of 2025. The platform also supports integration with third-party AI models, emphasizing scalable and responsible AI deployments.
ServiceNow, Inc Profile
Company Name
ServiceNow, Inc
Company Website
//servicenow.comHQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
