ServiceNow® Knowledge Management Overview
Using Knowledge Management, information is easily found and issues are resolved faster by customers and employees. ServiceNow enhances efficiency and accessibility.
Use Cases
Customers recommend Knowledge Management, Workflow Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using ServiceNow® Knowledge Management.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ServiceNow® Knowledge Management.
ServiceNow® Knowledge Management Use-Cases and Business Priorities: Customer Satisfaction Data
ServiceNow® Knowledge Management works with different mediums / channels such as User Generated Content. Blogs. and Phone Calls.
ServiceNow® Knowledge Management's features include Dashboard, and Ticketing. and ServiceNow® Knowledge Management support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also ServiceNow® Knowledge Management analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Very easy process to deploy articles in different formats and through differents workflows process...." Peer review by Antonio A., ITSM Specialist
ServiceNow® Knowledge Management, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ServiceNow® Knowledge Management
Top Industries
- Information Technology and Services
- Utilities
- Government Administration
Popular in
- Large Enterprise
- Enterprise
- Small Business
ServiceNow® Knowledge Management is popular in Information Technology And Services, Utilities, and Government Administration and is widely used by Large Enterprise, Enterprise, and Small Business.
Comprehensive Insights on ServiceNow® Knowledge Management Use Cases
How does ServiceNow® Knowledge Management facilitate Knowledge Management?
How efficiently Does ServiceNow® Knowledge Management manage your Workflow Management?
What solutions does ServiceNow® Knowledge Management provide for Helpdesk Management?
How can ServiceNow® Knowledge Management enhance your Sending & Publishing Communications process?
20+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well ServiceNow® Knowledge Management solved their Knowledge Management needs. Cuspera uses 409 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Case Studies
CASE STUDY Swiss Re
CASE STUDY Carscom
Peers used ServiceNow® Knowledge Management for knowledge management and workflow management
ServiceNow® Knowledge Management Competitors
ServiceNow® Knowledge Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (44) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (44) |
Software Failure Risk Guidance
?for ServiceNow® Knowledge Management
Overall Risk Meter
Top Failure Risks for ServiceNow® Knowledge Management
ServiceNow, Inc News
ServiceNow Teams Up With Ferrari Hypercar to Boost Real-Time Race Operations - FinancialContent
ServiceNow has formed a strategic partnership with Ferrari to enhance real-time race operations for the Ferrari Hypercar team. The collaboration leverages ServiceNow's AI platform to support Ferrari's global operations, connecting employees, dealers, suppliers, and platforms. The partnership aims to optimize vehicle performance and manage business complexity, showcasing ServiceNow's capabilities in high-stakes environments.
ServiceNow backs Thinking Machines Lab's $2 billion round - a first take on what it could mean for the vendor's AI ambitions
ServiceNow has invested in Thinking Machines Lab, a startup focused on "collaborative general intelligence" AI. This aligns with ServiceNow's strategy to position itself as an AI operating system for enterprises. The investment may enhance ServiceNow's AI platform by integrating multimodal AI capabilities, potentially improving human-AI collaboration and enterprise productivity. Specific partnership details remain undisclosed, but the move signals ServiceNow's commitment to advancing AI innovation.
CORRECTING and REPLACING Varicent and ServiceNow Join Forces to Power the Next Generation of Revenue Execution
ServiceNow and Varicent have partnered to integrate Varicent's Sales Planning and Incentive Compensation solutions into ServiceNow's Customer Workflows ecosystem. This collaboration aims to optimize sales operations by enabling seamless data flow between ServiceNow's CRM and Varicent's platform. The joint solution, available by Q4 2025, will automate sales territory modeling and align compensation plans with go-to-market strategies.
ServiceNow to Announce Second Quarter 2025 Financial Results on July 23 - Business Wire
ServiceNow will announce its second quarter 2025 financial results on July 23. The company will provide details on its performance and business metrics for the quarter.
ServiceNow, Inc Profile
Company Name
ServiceNow, Inc
Company Website
//servicenow.comHQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
