Product Business Settings

ServiceNow® Knowledge Management is popular in Information Technology And Services, Utilities, and Government Administration industries and is widely used by Large Enterprise, Enterprise, and Small Business.

ServiceNow® Knowledge Management Product Overview

Using Knowledge Management, information is easily found and issues are resolved faster by customers and employees. ServiceNow enhances efficiency and accessibility.

How satisfied the customers are with ServiceNow® Knowledge Management use-cases

Reviews

"...Integration with other modules like problem management means that any known error can be directly published as a knowledge article...." Peer review by Vivek K.

ServiceNow® Knowledge Management Customer Insights, Testimonials and Case Studies

 

Calitii awarded contract to implement ServiceNow IT service management at BridgeBio

BridgeBio, a biopharmaceutical company, has selected Calitii to implement the ServiceNow IT service management (ITSM) platform across its operations. This deployment aims to enhance BridgeBios operat...ional efficiency and productivity by leveraging ServiceNows ITSM and AI-driven capabilities.

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Digital Transformation Agency - Government Administration - Large

ServiceNow helped Digital Transformation Agency improve government ICT procurement. The agency used ServiceNow to streamline processes and boost efficiency. The solution made procurement faster and m...ore transparent. ServiceNow enabled better digital workflows for government administration. The agency saw improved service delivery and user experience.

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lightning

Peers used ServiceNow® Knowledge Management for knowledge management and workflow management

ServiceNow® Knowledge Management Competitors

ServiceNow® Knowledge Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.01/5 ★

Read Reviews (9)
Analytics

4.47/5 ★

Read Reviews (35)
Custom Reports

4.41/5 ★

Read Reviews (44)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.01/5 ★

Read Reviews (9)
Analytics

4.47/5 ★

Read Reviews (35)
Custom Reports

4.41/5 ★

Read Reviews (44)

Software Failure Risk Guidance

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for ServiceNow® Knowledge Management

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceNow® Knowledge Management

ServiceNow, Inc News

Product
 

ServiceNow details AI-driven workflow platform and risks | NOW SEC ...

ServiceNow's annual report outlines its AI-driven platform strategy, emphasizing digital workflow solutions across IT and business functions. The report highlights integrated AI agents, a unified data fabric, and workflow orchestration. ServiceNow serves approximately 8,700 customers and holds over 2,000 patents. The company focuses on growth in public-sector markets and invests in AI and R&D while addressing risks like competition and cybersecurity.

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Partnership
 

ServiceNow and Anthropic partner to help customers build AI-powered applications, accelerate time to value, and apply trusted AI to critical industries - Investing News Network

ServiceNow and Anthropic have partnered to integrate Anthropic's Claude models into ServiceNow's AI Platform, enhancing application development and critical business processes. This collaboration aims to accelerate product adoption and reduce implementation time by 50%. The partnership also focuses on industry-specific solutions in healthcare and life sciences, leveraging AI to improve workflows and reduce costs.

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Financial
 

ServiceNow Q4 subscription revenue up 21%, $5B buyback | NOW Stock News

ServiceNow reported a 21% increase in Q4 2025 subscription revenue, reaching $3.466 billion. The company authorized an additional $5 billion for share repurchases, with plans for a $2 billion accelerated buyback. ServiceNow's remaining performance obligations grew by 25% year-over-year, and it closed the acquisition of Moveworks, enhancing its AI capabilities.

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Partnership
 

ServiceNow and OpenAI collaborate to deepen and accelerate enterprise ...

ServiceNow and OpenAI have entered a multi-year strategic collaboration to integrate OpenAI's frontier models into ServiceNow's AI Platform. This partnership aims to enhance AI-powered automation and workflows for enterprise customers, offering capabilities like real-time speech-to-speech interactions and advanced IT automation. The collaboration will enable ServiceNow to deliver more intuitive AI experiences and faster value for customers across various industries.

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ServiceNow, Inc Profile

Company Name

ServiceNow, Inc

Company Website

//servicenow.com

HQ Location

2225 Lawson Lane, Santa Clara, CA 95054, US

Employees

5001-10000

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Financials

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