ServiceNow® Knowledge Management Overview
Using Knowledge Management, information is easily found and issues are resolved faster by customers and employees. ServiceNow enhances efficiency and accessibility.
Use Cases
Customers recommend Knowledge Management, Workflow Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using ServiceNow® Knowledge Management.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ServiceNow® Knowledge Management.
ServiceNow® Knowledge Management Use-Cases and Business Priorities: Customer Satisfaction Data
ServiceNow® Knowledge Management works with different mediums / channels such as User Generated Content. Blogs. and Phone Calls.
ServiceNow® Knowledge Management's features include Dashboard, and Ticketing. and ServiceNow® Knowledge Management support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also ServiceNow® Knowledge Management analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We spent many months adding knowledge to the knowledge management part of service now...." Peer review by Robert R., Utilities
ServiceNow® Knowledge Management, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ServiceNow® Knowledge Management
Top Industries
- Information Technology and Services
- Utilities
- Government Administration
Popular in
- Large Enterprise
- Enterprise
- Small Business
ServiceNow® Knowledge Management is popular in Information Technology And Services, Utilities, and Government Administration and is widely used by Large Enterprise, Enterprise, and Small Business.
Comprehensive Insights on ServiceNow® Knowledge Management Use Cases
How efficiently Does ServiceNow® Knowledge Management manage your Knowledge Management?
What Are the key features of ServiceNow® Knowledge Management for Workflow Management?
How efficiently Does ServiceNow® Knowledge Management manage your Helpdesk Management?
What makes ServiceNow® Knowledge Management ideal for Sending & Publishing Communications?
20+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well ServiceNow® Knowledge Management solved their Knowledge Management needs. Cuspera uses 409 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Case Studies
CASE STUDY Swiss Re
CASE STUDY Carscom
Peers used ServiceNow® Knowledge Management for knowledge management and workflow management
ServiceNow® Knowledge Management Competitors
ServiceNow® Knowledge Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (44) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (44) |
Software Failure Risk Guidance
?for ServiceNow® Knowledge Management
Overall Risk Meter
Top Failure Risks for ServiceNow® Knowledge Management
ServiceNow, Inc News
Calitii awarded contract to implement ServiceNow IT service management at BridgeBio
BridgeBio, a biopharmaceutical company, has selected Calitii to implement the ServiceNow IT service management (ITSM) platform across its operations. This deployment aims to enhance BridgeBios operational efficiency and productivity by leveraging ServiceNows ITSM and AI-driven capabilities.
Zoom and ServiceNow Announce Strategic Integration to Elevate Customer and Employee Experiences Zambian News Network
Zoom and ServiceNow have announced a strategic integration to enhance customer and employee experiences. The collaboration enables seamless workflows by connecting Zooms communication tools with ServiceNows digital workflow platform, streamlining support and collaboration for businesses across industries.
ServiceNow and NVIDIA Fuel a New Class of Intelligent AI Agents Across the Enterprise - Logistics Viewpoints
ServiceNow has integrated NVIDIA NeMo microservices into its Workflow Data Fabric, enabling a new class of intelligent AI agents for enterprise use. This collaboration leverages the Apriel Nemotron 15B reasoning model to deliver faster, lower-latency AI with reduced inference costs. The integration aims to improve data processing, model accuracy, and personalized user experiences across business workflows.
GIDR.ai Launches Service Agentic AI Voice Platform in Partnership with ServiceNow
GIDR.ai has launched its Service Agentic AI Voice Platform through a partnership with ServiceNow. This collaboration aims to integrate advanced AI voice capabilities with ServiceNows workflow automation platform, enhancing enterprise service management and customer support solutions.
ServiceNow, Inc Profile
Company Name
ServiceNow, Inc
Company Website
//servicenow.comHQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
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