ServiceNow® Knowledge Management Overview
Here’s the scoop on ServiceNow® Knowledge Management! We've gathered over 409 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Do you need to check if ServiceNow® Knowledge Management is right for your needs? Our Cuspera AI engine can evaluate how ServiceNow® Knowledge Management fits your specific business needs, industry, and context. Get your personalized assessment report today.
ServiceNow® Knowledge Management supports business activities such as:
- Knowledge Management
- Workflow Management
- Helpdesk Management
- Social Media Analytics
- Sending & Publishing Communications
ServiceNow® Knowledge Management can help you with many business goals, such as Enhance Customer Relationships, Scale Best Practices, Acquire Customers, and Manage Risk. It can help manage these activities if you use User Generated Content Blogs and Phone Calls for these needs. As a solution, ServiceNow® Knowledge Management's capabilities include Dashboard, and Ticketing.
ServiceNow® Knowledge Management Information Technology and Services Vertical is its biggest customer base.
Reviews
"...We are able to reuse content within our organization Various enhancements can be added to servicenow knowledge management...." Peer review by Consultant in Information Technology and Services
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well ServiceNow® Knowledge Management solved their business needs. Cuspera uses 409 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using ServiceNow® Knowledge Management.
Use Cases
Peers recommend Knowledge Management , Workflow Management , Helpdesk Management , as the business use cases that they have been most satisfied while using ServiceNow® Knowledge Management.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management with User Generated Content and Blogs |
4.74/5 ★ |
"...We are able to reuse content within our organization Various enhancements can be added to servicenow knowledge management...." Peer review by Consultant in Information Technology and Services |
| sharing knowledge |
3.63/5 ★ |
"...Promote knowledge sharing...." Knowledge Management |
| creating knowledge base |
3.24/5 ★ |
"...Knowledge blocks Create reusable knowledge article content blocks to reduce redundant content and improve authoring productivity. ..." Knowledge Management |
| Workflow Management |
4.80/5 ★ |
"...Simplify how work gets done, deliver intuitive experiences, and build digital workflow apps with a single cloud platform. ..." Knowledge Management |
| Helpdesk Management with Phone Calls |
4.91/5 ★ |
"...- integrated with other ServiceNow modules well - with the help of this product, it did lower the helpdesk call volume. . ...." Peer review by Verified Reviewer, Financial Services |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management with User Generated Content and Blogs |
4.74/5 ★ |
"...We are able to reuse content within our organization Various enhancements can be added to servicenow knowledge management...." Peer review by Consultant in Information Technology and Services |
|
| sharing knowledge |
4.74/5 ★ |
| creating knowledge base |
4.74/5 ★ |
| Workflow Management |
4.80/5 ★ |
"...Simplify how work gets done, deliver intuitive experiences, and build digital workflow apps with a single cloud platform. ..." Knowledge Management |
|
| Helpdesk Management with Phone Calls |
4.91/5 ★ |
"...- integrated with other ServiceNow modules well - with the help of this product, it did lower the helpdesk call volume. . ...." Peer review by Verified Reviewer, Financial Services |
|
20+ more Business Use Cases
Our AI advisor, Wyz, harnessed 409 insights from peers and experts to help you assess how these ServiceNow® Knowledge Management use cases fit your business needs.
Popular Business Setting
for ServiceNow® Knowledge Management
Top Industries
- Information Technology and Services
- Utilities
- Government Administration
Popular in
- Large Enterprise
- Enterprise
- Small Business
Peers used ServiceNow® Knowledge Management to Enhance customer relationships and Scale best practices
ServiceNow® Knowledge Management Alternatives
Peer and Expert Opinion on Features
for ServiceNow® Knowledge Management
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (19) |
| Ticketing | Read Reviews (12) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (19) |
| Ticketing | Read Reviews (12) |
IT and Other Capabilities
for ServiceNow® Knowledge Management
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (18) |
| Data Import | Read Reviews (17) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (18) |
| Data Import | Read Reviews (17) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (72) |
| Phone Support | Read Reviews (7) |
| Email Support | Read Reviews (4) |
| Chat Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (72) |
| Phone Support | Read Reviews (7) |
| Email Support | Read Reviews (4) |
| Chat Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (44) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (44) |
Software Failure Risk Guidance
?for ServiceNow® Knowledge Management
Overall Risk Meter
Top Failure Risks for ServiceNow® Knowledge Management
Vendor Profile Details
Company Name
ServiceNow
Company Website
https://www.servicenow.com/HQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
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