Latest Product Updates and Feature Enhancements on ServiceNow® Knowledge Management
ServiceNow launches agentic AI management amid spending decline
ServiceNow has launched its agentic workforce management solution, enhancing its AI platform to integrate AI agents with human employees in enterprise settings. This solution aims to improve operatio...nal efficiency and governance by allowing organizations to manage AI agents similarly to human staff, resulting in significant automation and productivity gains. Early adopters report substantial reductions in IT service desk volume and improved customer support resolution times.
Strategic Partnerships and Integrations of ServiceNow® Knowledge Management
ServiceNow Teams Up With Ferrari Hypercar to Boost Real-Time Race Operations - FinancialContent
ServiceNow has formed a strategic partnership with Ferrari to enhance real-time race operations for the Ferrari Hypercar team. The collaboration leverages ServiceNow's AI platform to support Ferrari'...s global operations, connecting employees, dealers, suppliers, and platforms. The partnership aims to optimize vehicle performance and manage business complexity, showcasing ServiceNow's capabilities in high-stakes environments.
TechSee Partners With ServiceNow To Deliver Native Visual Agentic AI For Smarter , Faster Service
TechSee and ServiceNow have formed a strategic partnership to integrate TechSee's Sophie AI into the Now Platform. This collaboration enhances ServiceNow's capabilities with AI-powered visual automat...ion, enabling real-time diagnostics and guided automation for service teams. The integration aims to improve service delivery across industries like telecom and manufacturing, offering scalable, efficient solutions without the need for additional apps or code changes.
Digital Innovation in Mission - Critical Manufacturing Facilities
ServiceNow and CapZone Impact Investments LLC have partnered to create a network of digital solutions for mission-critical manufacturing facilities, starting with the Mobile Naval Yard in Alabama. Th...is collaboration will leverage ServiceNow's AI platform to enhance risk management, enterprise asset management, and automation, aiming to modernize manufacturing and improve supply chain visibility.
ServiceNow backs Thinking Machines Lab's $2 billion round - a first take on what it could mean for the vendor's AI ambitions
ServiceNow has invested in Thinking Machines Lab, a startup focused on "collaborative general intelligence" AI. This aligns with ServiceNow's strategy to position itself as an AI operating system for... enterprises. The investment may enhance ServiceNow's AI platform by integrating multimodal AI capabilities, potentially improving human-AI collaboration and enterprise productivity. Specific partnership details remain undisclosed, but the move signals ServiceNow's commitment to advancing AI innovation.
CORRECTING and REPLACING Varicent and ServiceNow Join Forces to Power the Next Generation of Revenue Execution
ServiceNow and Varicent have partnered to integrate Varicent's Sales Planning and Incentive Compensation solutions into ServiceNow's Customer Workflows ecosystem. This collaboration aims to optimize ...sales operations by enabling seamless data flow between ServiceNow's CRM and Varicent's platform. The joint solution, available by Q4 2025, will automate sales territory modeling and align compensation plans with go-to-market strategies.
Ascendion Joins ServiceNow (NOW) to Accelerate AI-Driven Business Transformation
Ascendion has joined the ServiceNow Partner Program to deliver AI-driven business transformation solutions. This collaboration enables Ascendion to leverage ServiceNows Now Platform for workflow auto...mation, generative AI, and digital process optimization. The partnership aims to accelerate enterprise adoption of AI-powered workflows and enhance operational efficiency for joint customers across industries.
ServiceNow and NVIDIA Fuel a New Class of Intelligent AI Agents Across the Enterprise - Business Wire
ServiceNow and NVIDIA announced a strategic collaboration to develop advanced AI agents for enterprise automation. The partnership leverages ServiceNows Now Platform and NVIDIAs AI technologies to de...liver generative AI solutions that automate workflows, enhance productivity, and improve decision-making across business functions. This alliance aims to accelerate enterprise adoption of intelligent automation by combining ServiceNows workflow expertise with NVIDIAs AI infrastructure.
ServiceNow and UKG Collaborate to Supercharge Employee Productivity and Efficiency With Agentic AI - Business Wire
ServiceNow and UKG have formed a strategic collaboration to integrate UKGs AI solutions, powered by UKG People Fabric, with ServiceNows new AI Agent Fabric platform. This partnership aims to moderniz...e digital employee experiences by streamlining operational and administrative tasks, leveraging agentic AI to boost workforce productivity and efficiency for enterprise customers.
Zoom and ServiceNow Announce Strategic Integration to Elevate Customer and Employee Experiences Zambian News Network
Zoom and ServiceNow have announced a strategic integration to enhance customer and employee experiences. The collaboration enables seamless workflows by connecting Zooms communication tools with Serv...iceNows digital workflow platform, streamlining support and collaboration for businesses across industries.
GIDR.ai Launches Service Agentic AI Voice Platform in Partnership with ServiceNow
GIDR.ai has launched its Service Agentic AI Voice Platform through a partnership with ServiceNow. This collaboration aims to integrate advanced AI voice capabilities with ServiceNows workflow automat...ion platform, enhancing enterprise service management and customer support solutions.
ServiceNow and NVIDIA Fuel a New Class of Intelligent AI Agents Across the Enterprise - Logistics Viewpoints
ServiceNow has integrated NVIDIA NeMo microservices into its Workflow Data Fabric, enabling a new class of intelligent AI agents for enterprise use. This collaboration leverages the Apriel Nemotron 1...5B reasoning model to deliver faster, lower-latency AI with reduced inference costs. The integration aims to improve data processing, model accuracy, and personalized user experiences across business workflows.
ServiceNow and AWS Announce Bi-Directional Data Integration and Automated Workflow Orchestration
ServiceNow and AWS have launched a new bi-directional data integration and automated workflow orchestration solution. This integration enables enterprises to unify data across both platforms, leverag...e AWS analytics, and trigger ServiceNow workflows in real time. AWS joins the ServiceNow Workflow Data Network ecosystem, enhancing real-time insights and AI-driven actions for enterprise data management.
NICE and ServiceNow Announce Strategic Partnership to Deliver AI-Powered Customer Service Fulfillment Across the Enterprise
NICE and ServiceNow have formed a strategic partnership to deliver fully automated, AI-powered customer service fulfillment. The collaboration integrates NICEs customer service automation platform wi...th the ServiceNow AI Platform and Customer Service Management solution. This joint offering aims to connect real-time customer engagement with enterprise workflow automation, streamlining service processes and accelerating resolution times for organizations.
Tuskira integrates with ServiceNow to bring AI-driven threat validation to SecOps workflows
Tuskira has integrated its Agentic AI Analysts with ServiceNows Vulnerability Response and Security Operations modules. This integration enables AI-driven threat validation, simulation-backed risk sc...oring, and posture-aware mitigation within ServiceNow SecOps workflows. Security teams can now automate exploitability validation and enhance threat response using ServiceNows orchestration and Tuskiras AI-native cybersecurity capabilities.
ServiceNow and NVIDIA Fuel a New Class of Intelligent AI Agents Across the Enterprise
ServiceNow and NVIDIA have expanded their partnership to launch a new generation of intelligent AI agents for enterprise use. The collaboration introduces the Apriel Nemotron 15B reasoning model, des...igned for lower latency, reduced inference costs, and faster AI performance. ServiceNow is also integrating NVIDIA NeMo microservices into its Workflow Data Fabric, enhancing data processing, model accuracy, and personalized user experiences.
ServiceNow and UKG Collaborate to Supercharge Employee Productivity and Efficiency With Agentic AI
ServiceNow and UKG have announced a collaboration to integrate UKGs AI solutions with ServiceNows new AI Agent Fabric. This partnership aims to enhance employee productivity and efficiency by moderni...zing digital employee experiences and streamlining operational and administrative tasks using agentic AI technology.
Vodafone Business and ServiceNow Collaborate to Enhance the Customer Experience With AI-powered Service Automation - Business Wire
Vodafone Business and ServiceNow have entered a five-year strategic collaboration to deliver AI-powered service automation. Leveraging the ServiceNow Platform, the partnership aims to enhance Vodafon...e's fixed and mobile connectivity services by enabling proactive support, rapid query resolution, and automated anomaly detection for millions of business customers.
ServiceNow and Devoteam Join Forces to Redefine CRM Transformation for Europe and Middle East Businesses - Business Wire
ServiceNow and Devoteam have formed a strategic partnership to accelerate CRM transformation for businesses in Europe and the Middle East. The collaboration combines ServiceNows digital workflow plat...form with Devoteams consulting expertise to deliver integrated customer experience solutions. This partnership targets industries seeking to modernize CRM processes, streamline operations, and drive digital transformation across complex enterprise environments.
ServiceNow and Aptiv to Drive Intelligent Automation and Operational Resilience Across Telco, Automotive, Enterprise, and Industrial Sectors - Business Wire
ServiceNow and Aptiv have formed a strategic partnership to integrate the ServiceNow Platform with Aptivs edge intelligence. This collaboration aims to drive intelligent automation and operational re...silience across telecommunications, automotive, enterprise, and industrial sectors. Aptiv will leverage ServiceNow to scale enterprise intelligence and enhance efficiency, supporting digital transformation in mobility and industrial markets.
ServiceNow and Devoteam Join Forces to Redefine CRM Transformation for Europe and Middle East Businesses
ServiceNow and Devoteam have announced a strategic partnership to enhance CRM transformation for businesses in Europe and the Middle East, combining ServiceNow's AI-driven capabilities with Devoteam'...s digital transformation services.
ServiceNow and Aptiv to Drive Intelligent Automation and Operational Resilience Across Telco, Automotive, Enterprise, and Industrial Sectors
ServiceNow and Aptiv announced a strategic partnership to enhance automation and efficiency in the telco, automotive, enterprise, and industrial sectors using ServiceNow's platform and Aptiv's edge i...ntelligence.
Vodafone Business and ServiceNow Collaborate to Enhance the Customer Experience With AI-powered Service Automation
Vodafone Business and ServiceNow announced a five-year strategic collaboration to enhance customer service with AI-powered service management, transforming the service experience for millions of busi...ness customers using the ServiceNow Platform.
ServiceNow and Aptiv to Drive Intelligent Automation and Operational Resilience Across Telco , Automotive , Enterprise , and Industrial Sectors
ServiceNow and Aptiv collaborate to enhance intelligent automation and operational resilience in the telecommunications, automotive, enterprise, and industrial sectors.
ServiceNow and Snowflake Partner on Zero Copy Integration, Connecting Enterprise-Wide Data to Help Solve Mission-Critical Problems at Scale - Business Wire
ServiceNow and Snowflake are working together to connect enterprise data through a new integration, aiming to solve critical business problems efficiently.
Mergers, Acquisitions, and Business Moves by ServiceNow® Knowledge Management
ServiceNow acquisition of Moveworks is reportedly being reviewed over antitrust concerns
ServiceNow's $2.85 billion acquisition of AI startup Moveworks is under antitrust review by the U.S. Justice Department. The review, initiated in June, involves a "second request" for additional info...rmation before the deal can proceed. ServiceNow announced the acquisition in March, with an expected closure in the second half of 2025.
ServiceNow Accelerates Agentic AI Roadmap With Acquisition of AI Native Conversation Data Analysis Platform Cuein
ServiceNow is acquiring Cuein to enhance its AI capabilities in analyzing customer interactions, improving AI agents' effectiveness in providing actionable insights for business transformation.
Funding News and Financial Performance of ServiceNow® Knowledge Management
ServiceNow Earnings : AI Fuels Momentum | The Motley Fool
ServiceNow reported strong second-quarter earnings, surpassing analyst expectations with a 22.5% revenue increase and a 31% rise in adjusted EPS. The company's AI-driven products, particularly the No...w Assist AI, significantly contributed to this growth. ServiceNow also introduced agentic workforce management to enhance its AI capabilities. The company anticipates continued growth, despite potential budget constraints from U.S. federal customers.
ServiceNow to Announce Second Quarter 2025 Financial Results on July 23 - Business Wire
ServiceNow will announce its second quarter 2025 financial results on July 23. The company will provide details on its performance and business metrics for the quarter.
ServiceNow Reports First Quarter 2025 Financial Results - Business Wire
ServiceNow reported first quarter 2025 financial results, surpassing guidance on topline growth and profitability. Subscription revenue reached $3.01 billion, up 19% year-over-year. Total revenue was... $3.09 billion, up 18.5%. Remaining performance obligations grew to $22.1 billion, a 25% increase. The company now has over 500 customers with annual contract value above $5 million.
Customer Success Stories of ServiceNow® Knowledge Management
Calitii awarded contract to implement ServiceNow IT service management at BridgeBio
BridgeBio, a biopharmaceutical company, has selected Calitii to implement the ServiceNow IT service management (ITSM) platform across its operations. This deployment aims to enhance BridgeBios operat...ional efficiency and productivity by leveraging ServiceNows ITSM and AI-driven capabilities.
