Medallia Experience Cloud Overview
Medallia Experience Cloud is a SaaS platform for customer experience management that enables companies to capture customer feedback across a multitude of channels and touchpoints, understand it in real-time, and drive action everywhere. It helps customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
It aims to lead the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. It is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including email, social, digital web and in-app, conversational messaging and connected devices. Medallia Athena brings AI and machine learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions.
Some of its features include engagement and feedback management, real-time analytics and personalized reporting, action management, text analytics, social review and reputation management, artificial intelligence and predictive analytics, real-time and bulk integrations, end-to-end data protection, self-service administration and more.
Cuspera Reviews
140 buyers and buying teams have used Cuspera to assess how well Medallia Experience Cloud solved their Customer Feedback Management needs. Cuspera uses 2788 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
360 Degree View Of Customers and Insights From Customer Experience Data are the most popular business priorities peers achieved using Medallia Experience Cloud.
Use Cases
Peers recommend Collecting Direct Feedback , Engaging Conversational Surveys , Customer Experience Management , as the business use cases that they have been most satisfied while using Medallia Experience Cloud.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Direct Feedback |
4.60/5 ★ |
"...Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems,..." Case Study MassMutual |
| measuring net promoter score |
4.42/5 ★ |
"...Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems,..." Case Study Marriott International |
| Measuring CSAT |
4.85/5 ★ |
"...Along with General Managers, the Executive Board has been monitoring overall satisfaction, Net Promoter Scores (NPS), and feedback about safety concerns...." Case Study Holiday Inn Club Vacations |
| Engaging Conversational Surveys |
3.93/5 ★ |
"...Medallia will be a Silver sponsor at CallMiner s upcoming customer engagement analytics conference, LISTEN 2018, October 23 25th...." Announcing Medallia Partnership to Empower Voice of the Customer Insights |
| engaging and following up |
3.78/5 ★ |
"...My engagement has been to help shepherd the instrumenting of IBM's Digital Client Journey...." Peer review by Bill A., Information Technology and Services |
| Customer Experience Management with E-Mail |
4.70/5 ★ |
"...A customer experience case study on how ABN Amro manages customer feedback in the financial services industry using Medallia's customer experience (CX) platform...." Case Study ABN Amro |
| PEER EXPERIENCES | |
|---|---|
| Collecting Direct Feedback |
4.60/5 ★ |
"...Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems,..." Case Study MassMutual |
|
| measuring net promoter score |
4.60/5 ★ |
| Measuring CSAT |
4.60/5 ★ |
| Engaging Conversational Surveys |
3.93/5 ★ |
"...Medallia will be a Silver sponsor at CallMiner s upcoming customer engagement analytics conference, LISTEN 2018, October 23 25th...." Announcing Medallia Partnership to Empower Voice of the Customer Insights |
|
| engaging and following up |
3.93/5 ★ |
| Customer Experience Management with E-Mail |
4.70/5 ★ |
"...A customer experience case study on how ABN Amro manages customer feedback in the financial services industry using Medallia's customer experience (CX) platform...." Case Study ABN Amro |
|
28+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2788 insights from peers and experts to help you assess how these Medallia Experience Cloud use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
|
One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it. Testimonial By Aisling Hassell |
|
The program team was excellent in understanding our needs, and the commitment that Medallia could help Brightstar launch quickly was a big selling point for us. This is only just the beginning of a long partnership together. Testimonial By Brian Powers |
|
Listening to the voice of our guests/owners has enabled us to take swift, meaningful action in these unpredictable times. There was no road map to a world-wide pandemic and their input gave us confidence in our next steps. Testimonial By Nicole Myers |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Aisling Hassell Head of Global Customer Experience Airbnb |
One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it. Testimonial By Aisling Hassell |
|
Brian Powers Chief Experience Officer Brightstar |
The program team was excellent in understanding our needs, and the commitment that Medallia could help Brightstar launch quickly was a big selling point for us. This is only just the beginning of a long partnership together. Testimonial By Brian Powers |
|
Nicole Myers Vice President, Customer Experience Holiday Inn Club Vacations |
Listening to the voice of our guests/owners has enabled us to take swift, meaningful action in these unpredictable times. There was no road map to a world-wide pandemic and their input gave us confidence in our next steps. Testimonial By Nicole Myers |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study WindStreamRead More |
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Case Study SephoraRead More |
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Case Study BanorteRead More |
Medallia Experience Cloud Pricing
Last updated Feb 26, 2021
Medallia is an enterprise scale Experience Management Platform. It is a robust experience management platform that provides deep insights. It provides a number of options to capture signals and many modules for insights - text analytics, action insights and Insights Suite. Through Medallia Xchange, it offers many pre-configured apps, components and integration that are suited for various B2B and B2C solutions. The pricing is dependent on the scale, configurations and components. You can get in touch with the Medallia sales team for a demo before deciding on the solution.
-
Starting Price:
- Price on Request
- Free
Trial Available?
- NO
- Trial
Period
- NA
- Demo Version
Available?
- YES
- Free Version
Available?
- NO
Value For Money Meter
?Medallia primarily caters to enterprise class customers and its deployments are backed by solid professional services. Their customers appreciate the high quality of professional services. Hence, Medallia is not so much for small scale companies as it can be seen as heavy weight in terms of its features and pricing. The customer support is found to be excellent by their users. Medallia provides extensive online training material and certification programs and their resources pages are rich in content.
Customer Support
Deployment
Training
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For More Information , read here or request a custom quote below
Frequently Asked Questions(FAQ)
for Medallia Experience Cloud
What is Medallia Experience Cloud?
What is Medallia Experience Cloud used for?
What are the top features of Medallia Experience Cloud?
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Popular Business Setting
for Medallia Experience Cloud
Top Industries
- Hospitality
- Retail
- Computer Software
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Peers used Medallia Experience Cloud to 360 degree view of customers and Insights from customer experience data
Medallia Experience Cloud Alternatives
Peer and Expert Opinion on Features
for Medallia Experience Cloud
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (157) |
| Personalization | Read Reviews (52) |
| Dashboard | Read Reviews (43) |
| Alerts: popups & Notifications | Read Reviews (26) |
| text & speech analytics | Read Reviews (19) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (157) |
| Personalization | Read Reviews (52) |
| Dashboard | Read Reviews (43) |
| Alerts: popups & Notifications | Read Reviews (26) |
| text & speech analytics | Read Reviews (19) |
IT and Other Capabilities
for Medallia Experience Cloud
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (85) |
| Data Import | Read Reviews (151) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (85) |
| Data Import | Read Reviews (151) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (92) |
| Chat Support | Read Reviews (101) |
| Phone Support | Read Reviews (75) |
| 24/7 Support | Read Reviews (630) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (92) |
| Chat Support | Read Reviews (101) |
| Phone Support | Read Reviews (75) |
| 24/7 Support | Read Reviews (630) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (47) |
| Analytics | Read Reviews (275) |
| Custom Reports | Read Reviews (326) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (47) |
| Analytics | Read Reviews (275) |
| Custom Reports | Read Reviews (326) |
Software Failure Risk Guidance
?for Medallia Experience Cloud
Overall Risk Meter
Top Failure Risks for Medallia Experience Cloud
Vendor Profile Details
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
IPO
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