Medallia Experience Cloud Overview

Medallia Experience Cloud is a SaaS platform for customer experience management that enables companies to capture customer feedback across a multitude of channels and touchpoints, understand it in real-time, and drive action everywhere. It helps customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

It aims to lead the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. It is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including email, social, digital web and in-app, conversational messaging and connected devices. Medallia Athena brings AI and machine learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions.

Some of its features include engagement and feedback management, real-time analytics and personalized reporting, action management, text analytics, social review and reputation management, artificial intelligence and predictive analytics, real-time and bulk integrations, end-to-end data protection, self-service administration and more.

Cuspera Reviews

140 buyers and buying teams have used Cuspera to assess how well Medallia Experience Cloud solved their Customer Feedback Management needs. Cuspera uses 2788 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

360 Degree View Of Customers and Insights From Customer Experience Data are the most popular business priorities peers achieved using Medallia Experience Cloud.

Other priorities:

  • Improve Employee Experience
  • Improve Product Experience
  • Enter New Markets Internationally Or Locally
  • Acquire Customers
  • Improve Efficiency
  • Scale Best Practices
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Brand Engagement
  • Improve ROI
  • Improve Stakeholder Relations
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Direct Feedback , Engaging Conversational Surveys , Customer Experience Management , as the business use cases that they have been most satisfied while using Medallia Experience Cloud.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Direct Feedback

4.60/5

Read Reviews (296)

"...Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems,..." Case Study Counter Culture
measuring net promoter score

4.42/5

Read Reviews (76)

Measuring CSAT

4.85/5

Read Reviews (37)

Engaging Conversational Surveys

3.93/5

Read Reviews (130)

"...Working with Medallia, DICK S directly engages ecommerce customers and acts on their real-time feedback to improve the digital experience. ..." Case Study DICK’S Sporting Goods
engaging and following up

3.78/5

Read Reviews (90)

Customer Experience Management with E-Mail

4.70/5

Read Reviews (72)

"...Multiple training and process changes inspired by customer feedback Windstream CommunicationsUsing Feedback to Deliver a Clear, Consistent Customer Promise CASE STUDY ..." Case Study WindStream
PEER EXPERIENCES
Collecting Direct Feedback

4.60/5

Read Reviews (296)

"...Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems,..." Case Study Counter Culture
measuring net promoter score

4.60/5

Read Reviews (76)

Measuring CSAT

4.60/5

Read Reviews (37)

Engaging Conversational Surveys

3.93/5

Read Reviews (130)

"...Working with Medallia, DICK S directly engages ecommerce customers and acts on their real-time feedback to improve the digital experience. ..." Case Study DICK’S Sporting Goods
engaging and following up

3.93/5

Read Reviews (90)

Customer Experience Management with E-Mail

4.70/5

Read Reviews (72)

"...Multiple training and process changes inspired by customer feedback Windstream CommunicationsUsing Feedback to Deliver a Clear, Consistent Customer Promise CASE STUDY ..." Case Study WindStream

28+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2788 insights from peers and experts to help you assess how these Medallia Experience Cloud use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Aisling Hassell

Head of Global Customer Experience

Airbnb

One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it. Testimonial By Aisling Hassell

Nicole Myers

Vice President, Customer Experience

Holiday Inn Club Vacations

Listening to the voice of our guests/owners has enabled us to take swift, meaningful action in these unpredictable times. There was no road map to a world-wide pandemic and their input gave us confidence in our next steps. Testimonial By Nicole Myers

John White

Head of Customer Experience

Deliveroo

Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. Testimonial By John White
CUSTOMERS TESTIMONIALS

Aisling Hassell

Head of Global Customer Experience

Airbnb

One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it. Testimonial By Aisling Hassell

Nicole Myers

Vice President, Customer Experience

Holiday Inn Club Vacations

Listening to the voice of our guests/owners has enabled us to take swift, meaningful action in these unpredictable times. There was no road map to a world-wide pandemic and their input gave us confidence in our next steps. Testimonial By Nicole Myers

John White

Head of Customer Experience

Deliveroo

Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. Testimonial By John White

Case Studies

COMPANY CASE STUDIES
Case Study Counter Culture

Learn how Counter Culture Used Medallia

Read More
Case Study H&R Block

H&R Block activates every employee with Medallia

Read More
Case Study Brightstar

Improving the customer claim experience by acting on feedback

Read More

Medallia Experience Cloud Pricing

Last updated Feb 26, 2021

Medallia is an enterprise scale Experience Management Platform. It is a robust experience management platform that provides deep insights. It provides a number of options to capture signals and many modules for insights - text analytics, action insights and Insights Suite. Through Medallia Xchange, it offers many pre-configured apps, components and integration that are suited for various B2B and B2C solutions. The pricing is dependent on the scale, configurations and components. You can get in touch with the Medallia sales team for a demo before deciding on the solution.

Starting Price:
Price on Request
Free Trial Available?
NO
Trial Period
NA
Demo Version Available?
YES
Free Version Available?
NO

Value For Money Meter

?

Medallia primarily caters to enterprise class customers and its deployments are backed by solid professional services. Their customers appreciate the high quality of professional services. Hence, Medallia is not so much for small scale companies as it can be seen as heavy weight in terms of its features and pricing. The customer support is found to be excellent by their users. Medallia provides extensive online training material and certification programs and their resources pages are rich in content.

Low Medium High

Customer Support

High

Deployment

Medium

Training

High

Add on

High

For More Information , read here or request a custom quote below

Popular Business Setting

for Medallia Experience Cloud

Top Industries

  • Hospitality
  • Retail
  • Computer Software

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Peers used Medallia Experience Cloud to 360 degree view of customers and Insights from customer experience data

Peer and Expert Opinion on Features

for Medallia Experience Cloud

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.06/5

Read Reviews (157)
Personalization

3.26/5

Read Reviews (52)
Dashboard

4.50/5

Read Reviews (43)
Alerts: popups & Notifications

4.10/5

Read Reviews (26)
text & speech analytics

4.89/5

Read Reviews (19)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.06/5

Read Reviews (157)
Personalization

3.26/5

Read Reviews (52)
Dashboard

4.50/5

Read Reviews (43)
Alerts: popups & Notifications

4.10/5

Read Reviews (26)
text & speech analytics

4.89/5

Read Reviews (19)

IT and Other Capabilities

for Medallia Experience Cloud

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.49/5

Read Reviews (85)
Data Import

4.08/5

Read Reviews (151)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.49/5

Read Reviews (85)
Data Import

4.08/5

Read Reviews (151)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.94/5

Read Reviews (92)
Chat Support

4.93/5

Read Reviews (101)
Phone Support

4.89/5

Read Reviews (75)
24/7 Support

4.82/5

Read Reviews (630)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.94/5

Read Reviews (92)
Chat Support

4.93/5

Read Reviews (101)
Phone Support

4.89/5

Read Reviews (75)
24/7 Support

4.82/5

Read Reviews (630)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.40/5

Read Reviews (47)
Analytics

3.90/5

Read Reviews (275)
Custom Reports

3.81/5

Read Reviews (326)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.40/5

Read Reviews (47)
Analytics

3.90/5

Read Reviews (275)
Custom Reports

3.81/5

Read Reviews (326)

Software Failure Risk Guidance

?

for Medallia Experience Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Experience Cloud

Vendor Profile Details

Company Name

Medallia

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Financials

IPO