Medallia Experience Cloud Overview

Medallia-experience-cloud provides insights into customer and employee sentiment via feedback surveys and analytics. Customer journeys and contact center interactions are also analyzed.

Use Cases

Customers recommend Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management, as the business use cases that they have been most satisfied with while using Medallia Experience Cloud.

Other use cases:

  • Rating And Review Management
  • Call Center Voice & Sentiment Analytics
  • Address Customer Review & Feedback
  • Communication Management
  • Social Listening
  • Collaboration
  • Call Recording
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Business Priorities

360 Degree View Of Customers and Insights From Customer Experience Data are the most popular business priorities that customers and associates have achieved using Medallia Experience Cloud.

Other priorities:

  • Improve Employee Experience
  • Improve Product Experience
  • Enter New Markets Internationally Or Locally
  • Acquire Customers
  • Improve Efficiency
  • Scale Best Practices
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Brand Engagement
  • Improve ROI
  • Improve Stakeholder Relations
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Medallia Experience Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Medallia Experience Cloud works with different mediums / channels such as E-Mail. Social Media. Review Sites etc.

Medallia Experience Cloud's features include Embedded Survey Forms, Personalization, Dashboard, etc. and Medallia Experience Cloud support capabilities include Email Support, Chat Support, Phone Support, etc. also Medallia Experience Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business." - John White

Medallia Experience Cloud, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Medallia Experience Cloud

Top Industries

  • Hospitality
  • Retail
  • Computer Software

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Medallia Experience Cloud is popular in Hospitality, Retail, and Computer Software and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Medallia Experience Cloud Use Cases

What benefits does Medallia Experience Cloud offer for Collecting Direct Feedback?

Why is Medallia Experience Cloud the best choice for Engaging Conversational Surveys?

What benefits does Medallia Experience Cloud offer for Customer Experience Management?

How does Medallia Experience Cloud facilitate Rating And Review Management?

How efficiently Does Medallia Experience Cloud manage your Call Center Voice & Sentiment Analytics?

28+ more Business Use Cases

140 buyers and buying teams have used Cuspera to assess how well Medallia Experience Cloud solved their Customer Feedback Management needs. Cuspera uses 2788 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Medallia Experience Cloud testimonial

John White

Head of Customer Experience

Deliveroo

Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. Testimonial By John White
Medallia Experience Cloud testimonial

Aisling Hassell

Head of Global Customer Experience

Airbnb

One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it. Testimonial By Aisling Hassell
Medallia Experience Cloud testimonial

Nicole Myers

Vice President, Customer Experience

Holiday Inn Club Vacations

Listening to the voice of our guests/owners has enabled us to take swift, meaningful action in these unpredictable times. There was no road map to a world-wide pandemic and their input gave us confidence in our next steps. Testimonial By Nicole Myers
CUSTOMERS TESTIMONIALS
Medallia Experience Cloud testimonial

John White

Head of Customer Experience

Deliveroo

Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. Testimonial By John White
Medallia Experience Cloud testimonial

Aisling Hassell

Head of Global Customer Experience

Airbnb

One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it. Testimonial By Aisling Hassell
Medallia Experience Cloud testimonial

Nicole Myers

Vice President, Customer Experience

Holiday Inn Club Vacations

Listening to the voice of our guests/owners has enabled us to take swift, meaningful action in these unpredictable times. There was no road map to a world-wide pandemic and their input gave us confidence in our next steps. Testimonial By Nicole Myers

Case Studies

Case Study Air Liquide

Medallia Experience Cloud empowers Air Liquide to understand customer feedback in real-time by providing deep data analytics that show a 360-degree view of the customer.

Case Study Atrium Health

Learn how Atrium Health used Medallia Experience Cloud

Case Study Bank of America

Improving Employee Experience through the power of feedback

Case Study 7-Eleven

7-Eleven improves case efficiency by prioritizing customer feedback

Case Study Airbnb

Learn how Airbnb used Medallia Experience Cloud

Case Study ABN Amro

With Medallia Ideas, ABN Amro is able to capture and act on the voice of the customer through its employees.

Video

Announcing: Themes with Generative AI | Experience '24

Video Thumbnail

Frequently Asked Questions(FAQ)

for Medallia Experience Cloud

What is Medallia Experience Cloud?

Medallia Experience Cloud is a SaaS platform for customer experience management that enables companies to capture customer feedback across a multitude of channels and touchpoints, understand it in real-time, and drive action everywhere. It helps customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

It aims to lead the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. It is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including email, social, digital web and in-app, conversational messaging and connected devices. Medallia Athena brings AI and machine learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions.

Some of its features include engagement and feedback management, real-time analytics and personalized reporting, action management, text analytics, social review and reputation management, artificial intelligence and predictive analytics, real-time and bulk integrations, end-to-end data protection, self-service administration and more.

What is Medallia Experience Cloud used for?

Medallia Experience Cloud is a Customer Feedback Management Software mainly used by its customers to 360 Degree View Of Customers and Insights From Customer Experience Data by Collecting Direct Feedback, Engaging Conversational Surveys and Customer Experience Management .

What are the top features of Medallia Experience Cloud?

Embedded survey forms, Personalization and Dashboard are some of the top features of Medallia Experience Cloud.

Who uses Medallia Experience Cloud?

Medallia Experience Cloud is used by Hospitality, Retail and Computer Software among other industries.

What are Medallia Experience Cloud alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Medallia Experience Cloud.

Where is Medallia Experience Cloud located?

Medallia Experience Cloud is headquartered at 200 W 41st Street New York, NY 10036 USA.
lightning

Peers used Medallia Experience Cloud for Collecting direct feedback and Engaging conversational surveys

Medallia Experience Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.40/5 ★

Read Reviews (47)
Analytics

3.90/5 ★

Read Reviews (275)
Custom Reports

3.81/5 ★

Read Reviews (326)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.40/5 ★

Read Reviews (47)
Analytics

3.90/5 ★

Read Reviews (275)
Custom Reports

3.81/5 ★

Read Reviews (326)

Software Failure Risk Guidance

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for Medallia Experience Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Experience Cloud

Medallia Inc Pricing

Pricing(productCode=CFProdCode-496, pricingDescription=Medallia is an enterprise scale Experience Management Platform. It is a robust experience management platform that provides deep insights. It provides a number of options to capture signals and many modules for insights - text analytics, action insights and Insights Suite. Through Medallia Xchange, it offers many pre-configured apps, components and integration that are suited for various B2B and B2C solutions. The pricing is dependent on the scale, configurations and components. You can get in touch with the Medallia sales team for a demo before deciding on the solution. , isFreeVersionAvailable=NO, startingPrice=Price on Request, isFreeTrialAvailable=NO, trialPeriod=NA, isDemoVersionAvailable=YES, valueForMoneyMeterText=Medallia primarily caters to enterprise class customers and its deployments are backed by solid professional services. Their customers appreciate the high quality of professional services. Hence, Medallia is not so much for small scale companies as it can be seen as heavy weight in terms of its features and pricing. The customer support is found to be excellent by their users. Medallia provides extensive online training material and certification programs and their resources pages are rich in content. , valueForMoneyMeterValue=75, customerSupport=High, deployment=Medium, training=High, addOn=High, pricingLink=https://www.medallia.com/contact-us/, updatedOn=Fri Feb 26 00:00:00 UTC 2021)

Medallia Inc News

Awards

Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership

Medallia and Kantars partnership with Nationwide has won the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025. Medallias technology enabled Nationwide to capture real-time feedback and deliver actionable insights for its 16 million UK members, highlighting Medallias impact in financial services customer experience.

Partnership

Medallia , Inc .: New Look Engages Medallia and Higher Oak to Deliver a New Customer Experience Program

Medallia, Inc. partners with New Look and Higher Oak to create a new customer experience program.

Executive

Medallia names Mark Bishof as chairman, CEO; announces key senior hires - MARKETECH APAC

Medallia appoints Mark Bishof as chairman and CEO and announces new senior hires.

Executive

Medallia Appoints Mark Bishof as Chairman and CEO - Business Wire

Medallia has appointed Mark Bishof as the new Chairman and CEO.

Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Financials

SERIES F