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Medallia Experience Cloud

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(1960 Reviews, Testimonials & Expert Opinions)
(1960 Reviews, Testimonials & Expert Opinions)

SaaS platform to reveal customer insights, and make them actionable

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About Medallia Experience Cloud

Medallia Experience Cloud is a SaaS platform for customer experience management that enables companies to capture customer feedback across a multitude of channels and touchpoints, understand it in real-time, and drive action everywhere. It helps customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

It aims to lead the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. It is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including email, social, digital web and in-app, conversational messaging and connected devices. Medallia Athena brings AI and machine learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions.

Some of its features include engagement and feedback management, real-time analytics and personalized reporting, action management, text analytics, social review and reputation management, artificial intelligence and predictive analytics, real-time and bulk integrations, end-to-end data protection, self-service administration and more.

Evaluating Medallia Experience Cloud for your Feedback Management need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 1960 insights from peers and experts who used Medallia Experience Cloud to help you determine how well it fits your Feedback Management needs.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Medallia Experience Cloud solves your Feedback Management needs.

Customer Testimonials

Stephen Cannon

President & CEO

Mercedes-Benz USA, LLC

Stephen Cannon

President & CEO

Mercedes-Benz USA, LLC

It's going to be my legacy to create a customer experience that fits with our tagline The Best or Nothing.

Lisa Bryan

CX Program Manager

Windstream

Lisa Bryan

CX Program Manager

Windstream

Having all the data in one place really enables us to understand key customer experience drivers and take action.

Aisling Hassell

Head of Global Customer Experience

Airbnb

Aisling Hassell

Head of Global Customer Experience

Airbnb

One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it.

Case Studies

Case Study 7-Eleven

7-Eleven improves case efficiency by prioritizing customer feedback

Read Story →

7-Eleven improves case efficiency by prioritizing customer feedback

Read Story →

Case Study ABN Amro

With Medallia Ideas, ABN Amro is able to capture and act on the voice of the customer through its employees.

Read Story →

With Medallia Ideas, ABN Amro is able to capture and act on the voice of the customer through its employees.

Read Story →

Case Study Airbnb

Learn how Airbnb used Medallia Experience Cloud

Read Story →

Learn how Airbnb used Medallia Experience Cloud

Read Story →

Peer and Expert Opinions
for Medallia Experience Cloud

Goals

360 degree view of customers and Insights from customer experience data are the most popular goals peers achieved using Medallia Experience Cloud .

Other goals:

  • Improve employee experience
  • Improve product experience
  • Improve efficiency
  • Acquire customers
  • Enter new markets internationally or locally
  • Scale best practices
  • Increase sales & revenue
  • Grow market share
  • Improve brand engagement
  • Improve stakeholder relations
  • Improve ROI
See all goals See less goals

Channels

It is the best suited for phone calls, e-mail, social media, channels.

Other channels:

  • offline
  • website
  • point of sale
  • mobile
  • user generated content
  • blogs
  • text SMS
  • review sites
  • on premises
  • trade shows
  • events
  • Tripadvisor
  • television
  • mass media
  • mobile app
  • channel partners
  • video
  • omnichannel
See all channels See less channels

Processes

Peers recommend Collecting direct feedback, Engaging conversational surveys, customer experience management, as the business processes that they have been most satisfied while using Medallia Experience Cloud .

Read Peer and Expert Experience for Business Use Cases

BUSINESS USE CASE

SATISFACTION

PEER EXPERIENCES

Collecting direct feedback

"...Customer feedback was easily collected from customers through customizable surveys and the data ranked..."
Peer review by Bojan G., Business Development Manager

measuring net promoter score

Measuring CSAT

Engaging conversational surveys

"...In my personal experience, I find the Dashboards showing NPS results across our Digital Client Journey are very powerful..."
Peer review by Bill A., Information Technology and Services

engaging and following up

Customer experience management With E mail

"...Great closed-loop where alerts are sent out to the right person in real time if there is a detractor or dissatisfied customer..."
Peer review by Noomi Codon, Senior Director Voice of the Customer, BlueJeans Network

+35 more business use cases

Our AI advisor, Wyz, harnessed 1960 insights from peers and experts to help you assess how these Medallia Experience Cloud use cases fit your Feedback Management needs.

Medallia Experience Cloud Pricing Last updated Feb 26, 2021

Medallia is an enterprise scale Experience Management Platform. It is a robust experience management platform that provides deep insights. It provides a number of options to capture signals and many modules for insights - text analytics, action insights and Insights Suite. Through Medallia Xchange, it offers many pre-configured apps, components and integration that are suited for various B2B and B2C solutions. The pricing is dependent on the scale, configurations and components. You can get in touch with the Medallia sales team for a demo before deciding on the solution.

Starting Price:
Price on Request
Free Trial Available?
NO
Trial Period
NA
Demo Version Available?
YES
Free Version Available?
NO

Value For Money Meter ?

Medallia primarily caters to enterprise class customers and its deployments are backed by solid professional services. Their customers appreciate the high quality of professional services. Hence, Medallia is not so much for small scale companies as it can be seen as heavy weight in terms of its features and pricing. The customer support is found to be excellent by their users. Medallia provides extensive online training material and certification programs and their resources pages are rich in content.

Low Medium High

Customer Support

High

Deployment

Medium

Training

High

Add on

High

For More Information, read here or request a custom quote below

Popular Business Setting
for Medallia Experience Cloud

Top Industries

  • Hospitality
  • Retail
  • Computer Software

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Peers used Medallia Experience Cloud to 360 degree view of customers and Insights from customer experience data

Verify if it works for you

Peer and Expert Opinion on Features
for Medallia Experience Cloud

  • Low
  • Medium
  • High

Embedded survey forms

Dashboard

Personalization

Alerts: popups & Notifications

text & speech analytics

IT and Other Capabilities
for Medallia Experience Cloud

  • Low
  • Medium
  • High

data

Data Export

Data Import

Support

Phone Support

Chat Support

24/7 Support

Email Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Experience Cloud

Vendor Profile Details

Company Name Medallia
Company Website https://www.medallia.com/
Year Founded 2001
HQ Location 200 W 41st Street New York, NY 10036 USA
Employees 1001-5000
Social
Financials IPO