Pega Platform Overview
Pega Platform simplifies and streamlines enterprise processes with low-code solutions. It enhances agility and efficiency to get work done effectively.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega Platform.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Pega Platform.
Pega Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Pega Platform's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and Pega Platform support capabilities include AI Powered, Email Support, 24/7 Support, etc. also Pega Platform analytics capabilities include Analytics, and Custom Reports.
Reviews
"We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases." - Catherine Perrier
Pega Platform, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pega Platform
Top Industries
- Financial Services
- Insurance
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Pega Platform is popular in Financial Services, Insurance, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on Pega Platform Use Cases
What makes Pega Platform ideal for Engagement Management?
How efficiently Does Pega Platform manage your Workflow Management?
What Are the key features of Pega Platform for Customer Case Management?
How efficiently Does Pega Platform manage your Onboarding?
How can Pega Platform optimize your Helpdesk Management Workflow?
36 buyers and buying teams have used Cuspera to assess how well Pega Platform solved their Customer Journey and Experience needs. Cuspera uses 2046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier |
|
Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson |
|
Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Catherine Perrier Senior Contract Specialist Sun Life Financial |
We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier |
|
Frank Ferguson Senior Business Analyst Telstra |
Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson |
|
Leana Kielkowicz Head of Decisioning BT |
Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz |
Case Studies
CASE STUDY ANAH (French National Agency for Housing)
CASE STUDY Athletic footwear leader
CASE STUDY AGL Energy
CASE STUDY Air Europa
CASE STUDY Aflac
CASE STUDY Commonwealth Bank of Australia
Frequently Asked Questions(FAQ)
for Pega Platform
What is Pega Platform?
Pega Platform is a Business Process Management Software. Pega Platform is a cloud-based application development platform that gives anyone the power and freedom to create rich user experiences and immersive customer journeys. With an intuitive visual approach to application development, it enables better collaboration between business and IT, faster time to market, and lower costs.
Pega’s model-driven, unified approach delivers an enterprise-grade, agile application with a no-code authoring experience. Pega’s end-to-end digital process automation can revolutionize operations with everything from bots that automate tasks and fetch data to case management and BPM. Its AI-powered engagement platform will help customers and employees do more anywhere, any time.
Pega Platform accelerates the rapid low-risk enterprise modernisation to digital government. It supports maximised automation across silos and intuitive solution user experience. It provides optimised end-to-end customer journeys experienced through AI and robotics.
What is Pega Platform used for?
What are the top features of Pega Platform?
Who uses Pega Platform?
What are Pega Platform alternatives?
Where is Pega Platform located?
Peers used Pega Platform for engagement management and workflow management
Pega Platform Competitors
Pega Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (120) |
| Analytics | Read Reviews (183) |
| Custom Reports | Read Reviews (229) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (120) |
| Analytics | Read Reviews (183) |
| Custom Reports | Read Reviews (229) |
Pega Platform Integrations
Pega Platform integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Pega Platform
Software Failure Risk Guidance
?for Pega Platform
Overall Risk Meter
Top Failure Risks for Pega Platform
Pegasystems Inc. News
Pega Recognized By Gartner In 2025 Critical Capabilities For Sales Force Automation Platforms
Pega has been recognized by Gartner in the 2025 Critical Capabilities for Sales Force Automation Platforms. This acknowledgment highlights Pega's strengths in delivering advanced sales force automation solutions, reinforcing its position as a leader in enterprise transformation through AI-powered platforms.
Pega Introduces Advanced Self-Service Capabilities by Combining Pega Blueprint and Pega Predictable AI Technology
Pega has launched advanced self-service capabilities by integrating Pega Blueprint and Pega Predictable AI. This new offering, Pega Self-Service Agent, transforms enterprise workflows into interactive self-service experiences, enabling complex customer interactions across multiple channels. It promises faster deployment, universal channel flexibility, and enterprise-grade governance, significantly reducing costs and enhancing customer satisfaction.
Pega Launches Pega Cloud, Hosted by Google Cloud, in the Kingdom of Saudi Arabia
Pega has launched Pega Cloud, hosted on Google Cloud, in Saudi Arabia. This deployment supports local data residency and aligns with Saudi Arabia's Vision 2030 to become a tech hub. Pega Cloud offers enterprise-grade security, AI-driven decision-making, and workflow automation, enhancing operational efficiency and innovation for local enterprises.
Pegasystems Reports Q2 Revenue, EPS Beat - AOL
Pegasystems reported strong Q2 2025 financial results, with revenue reaching $384.5 million, surpassing estimates by $22.6 million. Adjusted EPS was $0.28, beating expectations by 14.7%. The company saw a 28% increase in cloud annual contract value, highlighting its shift to recurring cloud-based revenue. Key growth drivers include AI-powered workflow tools and expanding cloud offerings.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
