Pega Platform Overview
This is a summary of the comprehensive capabilities and benefits of Pega Platform based on over 2046 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Pega Platform, Acquia Marketing Cloud, Medallia Experience Orchestration, Cyara, CFN Insight, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Pega Platform is right for your needs? Our Cuspera AI engine can evaluate how Pega Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.
Pega Platform supports business activities such as:
- Engagement Management
- Workflow Management
- Customer Case Management
- Training & Onboarding
- Helpdesk Management
Pega Platform can help you with many business goals, such as Enhance Customer Relationships, Scale Best Practices, Acquire Customers, Enter New Markets Internationally Or Locally, Improve ROI, etc. As a solution, Pega Platform's capabilities include Personalization, Alerts: Popups & Notifications, Dashboard, etc.
Pega Platform was founded in 2017. Financial Services Vertical is its biggest customer base.
Reviews
"Now, we can see everything in real-time, and customer advocacy has improved by 180%. " - Frank Ferguson
Cuspera Reviews
36 buyers and buying teams have used Cuspera to assess how well Pega Platform solved their Customer Journey and Experience needs. Cuspera uses 2046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using Pega Platform.
Use Cases
Peers recommend Engagement Management , Workflow Management , Customer Case Management , as the business use cases that they have been most satisfied while using Pega Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management |
4.93/5 ★ |
"...Use insights to engage with hard-to-reach audiences...." Case Study U.S. Census Bureau |
engaging and following up |
4.89/5 ★ |
"...This recognition is among Pega s recent analyst recognitions for customer engagement...." Pegasystems Named a Leader in Gartner s Magic Quadrant for the CRM Customer Engagement Center for 10th Consecutive Year |
Workflow Management |
4.93/5 ★ |
"...The process workflows for automating the core case management activities, with integrated options for advanced innovations, such as chatbots and those powered by AI. ..." Digital Process Automation: Keystone Foundation for a World Class Digital Government |
Customer Case Management |
4.90/5 ★ |
"...It's Case management and decisioning features makes it such a robust platform to accommodate any change business want to make to the application again with least of base code modification as everything runs on versions and persevered to switch between them per business demands...." Peer review by AJIT T |
PEER EXPERIENCES | |
---|---|
Engagement Management |
4.93/5 ★ |
"...Use insights to engage with hard-to-reach audiences...." Case Study U.S. Census Bureau |
|
engaging and following up |
4.93/5 ★ |
Workflow Management |
4.93/5 ★ |
"...The process workflows for automating the core case management activities, with integrated options for advanced innovations, such as chatbots and those powered by AI. ..." Digital Process Automation: Keystone Foundation for a World Class Digital Government |
|
Customer Case Management |
4.90/5 ★ |
"...It's Case management and decisioning features makes it such a robust platform to accommodate any change business want to make to the application again with least of base code modification as everything runs on versions and persevered to switch between them per business demands...." Peer review by AJIT T |
46+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2046 insights from peers and experts to help you assess how these Pega Platform use cases fit your Customer Journey and Experience needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson |
|
Pega's customer engagement engine has been a huge step forward for us. It orchestrates across all of our channels. Testimonial By Angus Sullivan |
|
Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz |
CUSTOMERS | TESTIMONIALS |
---|---|
Frank Ferguson Senior Business Analyst Telstra |
Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson |
Angus Sullivan Group Executive, Retail Banking Services Commonwealth Bank of Australia |
Pega's customer engagement engine has been a huge step forward for us. It orchestrates across all of our channels. Testimonial By Angus Sullivan |
Leana Kielkowicz Head of Decisioning BT |
Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz |
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study TelstraRead More |
|
Case Study U.S. Census BureauRead More |
|
Case Study UnumRead More |
Frequently Asked Questions(FAQ)
for Pega Platform
What is Pega Platform?
What is Pega Platform used for?
What are the top features of Pega Platform?
Who uses Pega Platform?
What are Pega Platform alternatives?
Where is Pega Platform located?
Popular Business Setting
for Pega Platform
Top Industries
- Financial Services
- Insurance
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Pega Platform Alternatives
Peer and Expert Opinion on Features
for Pega Platform
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (21) |
Alerts: popups & Notifications | Read Reviews (13) |
Dashboard | Read Reviews (12) |
bot | Read Reviews (12) |
Predictive analytics | Read Reviews (10) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (21) |
Alerts: popups & Notifications | Read Reviews (13) |
Dashboard | Read Reviews (12) |
bot | Read Reviews (12) |
Predictive analytics | Read Reviews (10) |
IT and Other Capabilities
for Pega Platform
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (69) |
Data Import | Read Reviews (172) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (69) |
Data Import | Read Reviews (172) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (20) |
24/7 Support | Read Reviews (300) |
Phone Support | Read Reviews (25) |
Chat Support | Read Reviews (20) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (20) |
24/7 Support | Read Reviews (300) |
Phone Support | Read Reviews (25) |
Chat Support | Read Reviews (20) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (120) |
Analytics | Read Reviews (183) |
Custom Reports | Read Reviews (229) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (120) |
Analytics | Read Reviews (183) |
Custom Reports | Read Reviews (229) |
Software Failure Risk Guidance
?for Pega Platform
Overall Risk Meter
Top Failure Risks for Pega Platform
Vendor Profile Details
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO