Pega Platform Overview

This is a summary of the comprehensive capabilities and benefits of Pega Platform based on over 2046 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Pega Platform, Acquia Marketing Cloud, Medallia Experience Orchestration, Cyara, CFN Insight, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Pega Platform is right for your needs? Our Cuspera AI engine can evaluate how Pega Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.

Pega Platform supports business activities such as:

  • Engagement Management
  • Workflow Management
  • Customer Case Management
  • Training & Onboarding
  • Helpdesk Management

Pega Platform can help you with many business goals, such as Enhance Customer Relationships, Scale Best Practices, Acquire Customers, Enter New Markets Internationally Or Locally, Improve ROI, etc. As a solution, Pega Platform's capabilities include Personalization, Alerts: Popups & Notifications, Dashboard, etc.

Pega Platform was founded in 2017. Financial Services Vertical is its biggest customer base.

Reviews

"Now, we can see everything in real-time, and customer advocacy has improved by 180%. " - Frank Ferguson

Cuspera Reviews

36 buyers and buying teams have used Cuspera to assess how well Pega Platform solved their Customer Journey and Experience needs. Cuspera uses 2046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using Pega Platform.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Increase Customer Life Time Value
  • Launch New Products
  • Manage Risk
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Workflow Management , Customer Case Management , as the business use cases that they have been most satisfied while using Pega Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.93/5 ★

Read Reviews (111)

"...Use insights to engage with hard-to-reach audiences...." Case Study U.S. Census Bureau
engaging and following up

4.89/5 ★

Read Reviews (57)

"...This recognition is among Pega s recent analyst recognitions for customer engagement...."
Workflow Management

4.93/5 ★

Read Reviews (97)

"...The process workflows for automating the core case management activities, with integrated options for advanced innovations, such as chatbots and those powered by AI. ..." Digital Process Automation: Keystone Foundation for a World Class Digital Government
Customer Case Management

4.90/5 ★

Read Reviews (76)

"...It's Case management and decisioning features makes it such a robust platform to accommodate any change business want to make to the application again with least of base code modification as everything runs on versions and persevered to switch between them per business demands...."
PEER EXPERIENCES
Engagement Management

4.93/5 ★

Read Reviews (111)

"...Use insights to engage with hard-to-reach audiences...." Case Study U.S. Census Bureau
engaging and following up

4.93/5 ★

Read Reviews (57)

Workflow Management

4.93/5 ★

Read Reviews (97)

"...The process workflows for automating the core case management activities, with integrated options for advanced innovations, such as chatbots and those powered by AI. ..." Digital Process Automation: Keystone Foundation for a World Class Digital Government
Customer Case Management

4.90/5 ★

Read Reviews (76)

"...It's Case management and decisioning features makes it such a robust platform to accommodate any change business want to make to the application again with least of base code modification as everything runs on versions and persevered to switch between them per business demands...." Peer review by AJIT T

46+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2046 insights from peers and experts to help you assess how these Pega Platform use cases fit your Customer Journey and Experience needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Frank Ferguson

Senior Business Analyst

Telstra

Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson

Angus Sullivan

Group Executive, Retail Banking Services

Commonwealth Bank of Australia

Pega's customer engagement engine has been a huge step forward for us. It orchestrates across all of our channels. Testimonial By Angus Sullivan

Leana Kielkowicz

Head of Decisioning

BT

Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz
CUSTOMERS TESTIMONIALS

Frank Ferguson

Senior Business Analyst

Telstra

Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson

Angus Sullivan

Group Executive, Retail Banking Services

Commonwealth Bank of Australia

Pega's customer engagement engine has been a huge step forward for us. It orchestrates across all of our channels. Testimonial By Angus Sullivan

Leana Kielkowicz

Head of Decisioning

BT

Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz

Case Studies

COMPANY CASE STUDIES
Case Study Telstra

Telstra Transformed the Customer Experience Through Process Excellence

Read More
Case Study U.S. Census Bureau

U.S. Census Bureau modernizes and exceeds expectations, on a massive scale

Read More
Case Study Unum

Learn about Unum's Digital transformation on a shoestring with Pega

Read More

Frequently Asked Questions(FAQ)

for Pega Platform

What is Pega Platform?

Pega Platform is a Business Process Management Software. Pega Platform is a cloud-based application development platform that gives anyone the power and freedom to create rich user experiences and immersive customer journeys. With an intuitive visual approach to application development, it enables better collaboration between business and IT, faster time to market, and lower costs.

What is Pega Platform used for?

Pega Platform is a Customer Journey and Experience Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Engagement Management, Workflow Management and Customer Case Management .

What are the top features of Pega Platform?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of Pega Platform.

Who uses Pega Platform?

Pega Platform is used by Financial Services, Insurance and Telecommunications among other industries.

What are Pega Platform alternatives?

Acquia Marketing Cloud, Medallia Experience Orchestration, Cyara and CFN Insight are popular alternatives for Pega Platform.

Where is Pega Platform located?

Pega Platform is headquartered at One Rogers Street Cambridge, MA 02142-1209 U.S.A.

Popular Business Setting

for Pega Platform

Top Industries

  • Financial Services
  • Insurance
  • Telecommunications

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Peers used Pega Platform to Enhance customer relationships and Scale best practices

Peer and Expert Opinion on Features

for Pega Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.48/5 ★

Read Reviews (21)
Alerts: popups & Notifications

4.24/5 ★

Read Reviews (13)
Dashboard

3.38/5 ★

Read Reviews (12)
bot

3.88/5 ★

Read Reviews (12)
Predictive analytics

4.70/5 ★

Read Reviews (10)
FEATURES RATINGS AND REVIEWS
Personalization

4.48/5 ★

Read Reviews (21)
Alerts: popups & Notifications

4.24/5 ★

Read Reviews (13)
Dashboard

3.38/5 ★

Read Reviews (12)
bot

3.88/5 ★

Read Reviews (12)
Predictive analytics

4.70/5 ★

Read Reviews (10)

IT and Other Capabilities

for Pega Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.10/5 ★

Read Reviews (69)
Data Import

3.35/5 ★

Read Reviews (172)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.10/5 ★

Read Reviews (69)
Data Import

3.35/5 ★

Read Reviews (172)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.40/5 ★

Read Reviews (20)
24/7 Support

4.32/5 ★

Read Reviews (300)
Phone Support

3.99/5 ★

Read Reviews (25)
Chat Support

3.43/5 ★

Read Reviews (20)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.40/5 ★

Read Reviews (20)
24/7 Support

4.32/5 ★

Read Reviews (300)
Phone Support

3.99/5 ★

Read Reviews (25)
Chat Support

3.43/5 ★

Read Reviews (20)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (120)
Analytics

4.38/5 ★

Read Reviews (183)
Custom Reports

3.84/5 ★

Read Reviews (229)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (120)
Analytics

4.38/5 ★

Read Reviews (183)
Custom Reports

3.84/5 ★

Read Reviews (229)

Software Failure Risk Guidance

?

for Pega Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Pega Platform

Vendor Profile Details

Company Name

Pega

Company Website

https://www.pega.com/

Year Founded

2017

HQ Location

One Rogers Street Cambridge, MA 02142-1209 U.S.A

Employees

5001-10000

Social

Financials

IPO