Pega Platform Overview
Pega Platform simplifies and streamlines enterprise processes with low-code solutions. It enhances agility and efficiency to get work done effectively.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega Platform.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Pega Platform.
Pega Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Pega Platform's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and Pega Platform support capabilities include AI Powered, Email Support, 24/7 Support, etc. also Pega Platform analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our tax modernization resulted in efficiencies, many new citizen service options, and additional revenue in just phase one of the project. The Pega case management solution played an important role in our modernization success." - John Sulenta
Peer review evidence (same sources as the product rating summary)
"...Zomaron Acquires DataCandy and Rebrands as Paystone to Become North American Powerhouse in Customer Engagement Solutions ..." Pega Recognized in Gartner Critical Capabilities for Enterprise Low-Code Application Platforms Report
"...But it is very good for linear calculations with simple workflows where business users want to maintain control without much technical team support...." Peer review by Consultant in Finance and Accounting
"...The primary use of the tool is as a case management tool to track payment issues for customers of American Express products...." Peer review by Ryan Dopp, Director of Technical Delivery, Fidelity Investments
Pega Platform, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pega Platform
Top Industries
- Financial Services
- Insurance
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Pega Platform is popular in Financial Services, Insurance, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
Pega Platform Customer wins, Customer success stories, Case studies
What solutions does Pega Platform provide for Engagement Management?
What solutions does Pega Platform provide for Workflow Management?
How can Pega Platform optimize your Customer Case Management Workflow?
How efficiently Does Pega Platform manage your Onboarding?
How can Pega Platform optimize your Helpdesk Management Workflow?
36 buyers and buying teams have used Cuspera to assess how well Pega Platform solved their Customer Journey and Experience needs. Cuspera uses 2046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our tax modernization resulted in efficiencies, many new citizen service options, and additional revenue in just phase one of the project. The Pega case management solution played an important role in our modernization success. Testimonial By John Sulenta |
|
Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz |
|
We're operating on a speed that we've never seen before. Today, we use Pega to drive dynamic scripting and offer presentment based on consumer streaming usage, radio type, and the package that they're on. Testimonial By Jason Barbrow |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
John Sulenta Chief Information Officer California Franchise Tax Board |
Our tax modernization resulted in efficiencies, many new citizen service options, and additional revenue in just phase one of the project. The Pega case management solution played an important role in our modernization success. Testimonial By John Sulenta |
|
Leana Kielkowicz Head of Decisioning BT |
Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz |
|
Jason Barbrow Senior Vice President, Customer Retention SiriusXM |
We're operating on a speed that we've never seen before. Today, we use Pega to drive dynamic scripting and offer presentment based on consumer streaming usage, radio type, and the package that they're on. Testimonial By Jason Barbrow |
Deutsche Kreditbank - Banking - Large
Deutsche Kreditbank adopts Pega AI tech for customer service
Frequently Asked Questions (FAQ)
What buyers ask before choosing Pega Platform
What is Pega Platform?
Pega Platform is a Business Process Management Software. Pega Platform is a cloud-based application development platform that gives anyone the power and freedom to create rich user experiences and immersive customer journeys. With an intuitive visual approach to application development, it enables better collaboration between business and IT, faster time to market, and lower costs.
Pega’s model-driven, unified approach delivers an enterprise-grade, agile application with a no-code authoring experience. Pega’s end-to-end digital process automation can revolutionize operations with everything from bots that automate tasks and fetch data to case management and BPM. Its AI-powered engagement platform will help customers and employees do more anywhere, any time.
Pega Platform accelerates the rapid low-risk enterprise modernisation to digital government. It supports maximised automation across silos and intuitive solution user experience. It provides optimised end-to-end customer journeys experienced through AI and robotics.
What is Pega Platform used for?
What are the top features of Pega Platform?
Who uses Pega Platform?
What are Pega Platform alternatives?
Where is Pega Platform located?
Peers used Pega Platform for engagement management and workflow management
Pega Platform Competitors
Pega Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (120) |
| Analytics | Read Reviews (183) |
| Custom Reports | Read Reviews (229) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (120) |
| Analytics | Read Reviews (183) |
| Custom Reports | Read Reviews (229) |
Pega Platform Integrations
Pega Platform integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Pega Platform
Software Failure Risk Guidance
?for Pega Platform
Overall Risk Meter
Top Failure Risks for Pega Platform
Pegasystems Inc. News
Coforge Expands Strategic Partnership with Pega to Accelerate Enterprise AI Transformation
Coforge and Pega have expanded their strategic partnership to enhance enterprise AI transformation. The collaboration combines Pega's AI and workflow platform with Coforge's consulting and managed services, allowing Coforge to deliver Pega-powered solutions. This agreement aims to accelerate deployments, reduce complexity, and improve business outcomes across industries like insurance and financial services.
Coforge Expands Strategic Partnership with Pega to Accelerate Enterprise AI Transformation
Pega and Coforge have expanded their strategic partnership to enhance enterprise AI transformation. This agreement allows Coforge to build and deliver Pega-powered solutions, integrating Pega's AI and workflow platform with Coforge's consulting and managed services. The collaboration aims to accelerate deployments and reduce complexity for clients in strategic industries.
Coforge expands partnership with Pega
Coforge expands its strategic partnership with Pega to deliver AI-led enterprise transformation programs globally. The agreement allows Coforge to build, package, and deliver Pega-powered offerings, enhancing their joint go-to-market efforts. This collaboration aims to reduce execution complexity and accelerate deployments for enterprise clients.
Pegasystems (PEGA) Could Be 48% Undervalued Following Its New Government Cloud Certification
Pegasystems has expanded its FedRAMP Class D Certified capabilities within Pega Cloud for Government, enhancing its AI tools for federal workloads. This certification strengthens Pega's position with government clients, potentially driving revenue growth through improved client engagement and solution implementation.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
