ServiceRocket Overview

ServiceRocket Center of Excellence enhances business outcomes by offering unparalleled expertise as an Atlassian partner. With a focus on accelerating growth, ServiceRocket provides tailored support to optimize your Atlassian tools, ensuring seamless customer journey and experience management. Leveraging global operations, ServiceRocket delivers strategic insights and expert guidance, helping businesses navigate industry challenges effectively. As a trusted partner, ServiceRocket empowers organizations to harness the full potential of Atlassian products, driving success and innovation.

Use Cases

Customers recommend License Management, Engaging And Following Up, Knowledge Management, as the business use cases that they have been most satisfied with while using ServiceRocket.

Other use cases:

  • Onboarding
  • Collaboration
  • Coaching
  • White Labeling
  • Helpdesk Management
  • Content Management
  • Generation Of New Leads
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Business Priorities

Scale Best Practices and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using ServiceRocket.

Other priorities:

  • Improve Internal Communications
  • Improve Efficiency
  • Enhance Customer Relationships
  • Acquire Customers
  • Improve Visibility
  • Improve Digital And Social Presence
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ServiceRocket Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...Trainers in both courses were excellent - pacing was very good and they were helpful and responsive, including follow-up with questions...." Peer review by Research in Motion, Research In Motion

ServiceRocket, Userlane, Unless, UpMail, Medallia Experience Orchestration, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ServiceRocket accelerates growth reliably. As a partner, they ensure consistent success.

Comprehensive Insights on ServiceRocket Use Cases

How does ServiceRocket facilitate Knowledge Management?

Why is ServiceRocket the best choice for Collaboration?

17+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ServiceRocket solved their Customer Journey and Experience needs. Cuspera uses 214 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Case Studies

Case Study QuinStreet

Reduced Jira Onboarding And Training Time By 50%

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Case Study QuinStreet

Reduced Jira Onboarding And Training Time By 50%

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Case Study QuinStreet

Reduced Jira Onboarding And Training Time By 50%

Read more →
Government Administration

CASE STUDY a large public sector organization

A large public sector organization had problems with data security and working together. Their Jira and Confluence setups were not the same everywhere. ServiceRocket made things better by making the ...setups the same, changing how users get access, and building helpful dashboards. This made the group work better together and made reports easier. Now, they can make better decisions with the new system.

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Retail

CASE STUDY QuinStreet

Reduced Jira Onboarding And Training Time By 50%

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Information Technology and Services

CASE STUDY A tech company

A tech company had delays with their cloud migration from a previous Atlassian partner. ServiceRocket took over the project. They finished the migration in 10 weeks. The company saved 20% of their bu...dget. Good communication and fast work built trust. The company later worked with ServiceRocket to set up JSM for their HR team.

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lightning

Peers used ServiceRocket for license management and engaging and following up

ServiceRocket Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.59/5 ★

Read Reviews (13)
Analytics

3.05/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.59/5 ★

Read Reviews (13)
Analytics

3.05/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for ServiceRocket

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceRocket

ServiceRocket Inc. News

Awards

ServiceRocket Wins Global Atlassian Co-Selling Excellence Award Off The Back Of Major Customer Wins

ServiceRocket received the Atlassian Partner of the Year 2024-2025 award for Co-Selling Excellence. Atlassian recognized ServiceRocket for its innovative solutions, strong customer impact, and expertise in delivering transformative results across the Atlassian ecosystem. This award highlights ServiceRockets leadership in driving customer success and advancing Atlassian product adoption worldwide.

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ServiceRocket Inc. Profile

Company Name

ServiceRocket Inc.

Company Website

https://www.servicerocket.com/

HQ Location

2741 Middlefield Rd, Suite 200, Palo Alto, CA 94306, US

Employees

101-250

Social

Facebook Twitter

Financials

PRIVATE