Unless: Use-Cases, Insights and Reviews | 2026 Cuspera

Unless helped CGS personalize its website for each visitor. CGS used behavioral and firmographic data to segment audiences. They tailored banners, content, and social proof for each segment. This led... to a 6% increase in engagement and an 18% rise in attention span. Stickiness improved by 23.5% and lead scores went up by 18%.
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Unless AI helped Visma | Onguard automate customer support in Zendesk. The team set up AI segments to answer product-specific questions, reducing mix-ups. Implementation took just two weeks and was e...asy to configure. Early results show 8% of support tickets are now solved by AI, with a goal of reaching 20%. New employees quickly adopted the AI, speeding up their learning and improving efficiency.
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Kruidvat used the Unless platform to speed up website experiments and content updates. The team reduced time-to-market for new features from months to almost zero. They launched hundreds of new exper...iences, leading to higher conversion rates. Unless enabled rapid testing, audience targeting, and instant deployment of changes. Kruidvat could quickly respond to local events and implement complex features in days.
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Unless AI helped a large Dutch hospital cut time spent searching for internal knowledge. The hospital used AI agents to answer staff questions and manage hundreds of SOPs and documents. This reduced ...administrative burden and improved productivity. Employees accessed information faster, saving time and lowering costs. The AI solution also helped new staff onboard more easily and reduced errors in patient care.
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Unless AI helped Peecho cut support tickets by over 90%. Peecho faced a flood of order-related questions, making up 70% of all tickets. Unless integrated with Zendesk and Peecho's order API to delive...r real-time answers. Customers now get instant updates and can ask follow-up questions. The AI saved the support team 14+ hours and reduced ticket volume sharply.
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Unless helped Visma e-conomic cut in-app message load times from 10 seconds to 300 milliseconds. This made onboarding messages 30x faster and visible to more users. Using Visma Data Lake and Unless, ...e-conomic segmented users and delivered personalized onboarding with custom components. Educational content and targeted CTAs improved user engagement, with one template download bar achieving 8,000 clicks. Testing different onboarding messages gave rapid insights for further optimization.
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