Medallia helped Best Western improve their hospitality customer experience. The solution focused on collecting feedback and managing customer interactions. Best Western used Medallia's platform to en...hance service quality. The case highlights the impact of experience management in the hospitality industry. No specific numbers or metrics are mentioned in the content.
Medallia helps Marriott Hotels improve guest experience. Marriott uses Medallia to collect feedback from guests. The platform gives Marriott insights to make service better. Marriott can respond to g...uest needs faster. This leads to better customer satisfaction. Medallia supports Marriott in the hospitality industry.
Medallia helped InterContinental Hotels Group (IHG) improve customer and employee experiences. IHG used Medallia's platform to collect feedback and manage global programs. The solution provided insig...hts from customer interactions. This helped IHG optimize service quality and operations. The partnership aimed to transform business outcomes for IHG.
Medallia helped Banorte improve customer and employee experiences. Banorte used Medallia's platform to collect feedback and manage customer journeys. The solution provided insights and tools for bett...er service. Banorte operates in the financial services industry and is a large company.
Medallia helped H&R Block improve customer experience in the financial services sector. H&R Block used Medallia's platform to collect feedback and gain insights. The solution aimed to enhance both cu...stomer and employee satisfaction. The case highlights the use of experience management tools for better service quality. No specific numbers or metrics are mentioned in the content.
Medallia helped Madison Square Garden improve the concert customer experience. The platform enabled better feedback collection and data analysis. Madison Square Garden used these insights to enhance ...service for concertgoers. The case highlights how Medallia supports large entertainment venues in managing customer experience.
Medallia helped Counter Culture Coffee improve their direct to consumer customer experience. The company used Medallia's platform to collect feedback and understand customer needs. This led to better... service for their customers. The case highlights how Medallia supports food and beverage brands in building strong customer relationships.
Medallia helped Rent-A-Center improve its rental business customer experience. The company used Medallia's platform to collect feedback and manage customer interactions. This solution aimed to enhanc...e both customer and employee satisfaction. The case highlights how Medallia's tools support better service and operational efficiency for rental businesses.
Medallia helped Sunrise improve telecom customer experience. Sunrise used Medallia's platform to collect feedback and manage customer journeys. The solution aimed to boost customer loyalty and satisf...action. The case highlights how Medallia supports telecom companies in delivering better service. No specific numbers or metrics are mentioned in the content.
Medallia helped Cox improve customer experience in the communications industry. Cox used Medallia's platform to manage and measure customer feedback. The solution aimed to enhance customer loyalty an...d service quality. The case highlights the use of experience management tools for better business outcomes. No specific numbers or metrics are mentioned in the content.
Medallia helped Windstream improve their ISP customer experience management. Windstream used Medallia's platform to collect feedback and manage customer interactions. The solution aimed to enhance bo...th customer and employee experiences. The case highlights the partnership between Windstream and Medallia to drive better service quality. No specific metrics or numbers are mentioned in the content.
Medallia Experience Cloud helps ADP improve client experience by collecting real-time feedback across 9 business units. ADP uses analytics and NPS metrics to find ways to make service better. Teams a...ct on feedback in 20 languages and track their own performance. The platform connects survey scores with comments, helping ADP spot and fix problems fast. ADP saw an increase in NPS and better client satisfaction by using Medallia.
Medallia helped Mercedes Benz improve their automotive customer experience. The case study highlights how Medallia's platform supports feedback capture and analytics. Mercedes Benz used Medallia to b...etter understand customer needs. The solution aimed to enhance loyalty and satisfaction. The content does not mention specific numbers or metrics.
Mazda used Medallia to improve customer experience in the automotive industry. The platform helped Mazda collect feedback and analyze customer interactions. This allowed Mazda to make better decision...s and improve service. Medallia supported Mazda in creating a better experience for both customers and employees.
Medallia helped Deliveroo use customer feedback to boost loyalty and revenue. Deliveroo collected feedback from users to understand their needs. Medallia's platform made it easy to capture and analyz...e this data. Deliveroo used these insights to improve service and keep customers coming back. This led to higher customer loyalty and more revenue for Deliveroo.
Medallia helped Sam’s Club improve customer experience in retail. Sam’s Club used Medallia’s platform to collect feedback and manage customer interactions. The solution aimed to make shopping better ...for customers and easier for employees. The case highlights how Medallia’s tools support large retail operations. Results focus on better customer service and smoother store operations.
Medallia helped Benefit Cosmetics improve their retail customer experience. The case study highlights how Medallia's platform supports customer and employee engagement. Benefit Cosmetics used Medalli...a to collect feedback and manage customer interactions. The solution aimed to enhance satisfaction and loyalty in the retail sector. The results focus on better customer experience and operational improvements.
Medallia helps Vitality use Voice of the Customer tools. Vitality listens to members to improve their lives. The platform collects feedback and insights. This helps Vitality make better decisions for... members. The goal is to create positive changes for customers. Medallia supports Vitality in delivering better experiences.
Medallia helped MassMutual improve its life insurance customer experience. The case study highlights how MassMutual used Medallia's platform to enhance customer and employee interactions. The solutio...n focused on collecting feedback and driving action. The results show better engagement and improved service quality. MassMutual saw positive changes in customer satisfaction.
Medallia helped Generali improve customer experience in the insurance sector. Generali used Medallia's platform to collect feedback and manage customer journeys. The solution aimed to make processes ...easier for both customers and employees. The case highlights how Medallia supports large insurance companies with experience management tools.
Medallia helped CosmosDirekt improve customer experience in the insurance sector. The company used Medallia's platform to collect feedback and manage customer interactions. This allowed CosmosDirekt ...to better understand customer needs. The solution helped them make changes to improve service. The case shows how Medallia supports insurance companies in customer experience management.
Medallia helped Canadian Automobile Association improve their insurance services. The case study highlights how Medallia's platform supports customer experience management. It shows the benefits of u...sing Medallia for feedback capture and analytics. The story focuses on transforming business for both customers and employees. No specific numbers or metrics are mentioned in the content.
Medallia helped 3M collect daily feedback from distributors across their global B2B e-commerce platform. 3M used these insights to redesign key workflows and improve the customer-facing website. In t...he first year, 3M reduced page load times by 60%. Customer satisfaction scores increased by nearly 3 points on a 0-10 scale. 3M credits Medallia for driving agile improvements and customer-led development.
Medallia Experience Cloud helped 3M improve its B2B distribution website. 3M used distributor feedback to guide changes after consolidating over 1000 ERP systems. The team reduced page load times by ...60%. Average satisfaction scores increased by 3 points. 3M also made many usability improvements based on customer ideas. These changes made it easier for distributors to do business with 3M.
Medallia helped 3M improve their B2B distribution website. 3M used Medallia to collect feedback from distributors. They made changes to their global platform based on this feedback. In the first year..., page load times dropped by 60%. Customer satisfaction scores rose by about 3 points. 3M transformed key workflows using Medallia insights.
Medallia helped Air-Liquide improve customer experience in the manufacturing sector. Air-Liquide used Medallia's platform to collect feedback and gain insights. The solution enabled better tracking a...nd measurement of customer loyalty. Air-Liquide enhanced its operations and support for customers. The partnership focused on transforming both customer and employee experiences.
Medallia helped LATAM unify the passenger journey. LATAM wanted to improve customer experience. They used Medallia to bring together different parts of the passenger process. This made it easier for ...customers to travel. LATAM improved how they serve passengers. The customer experience got better.
Medallia helped Brightstar improve the customer claim experience. Brightstar used feedback to make changes. The goal was to make claims easier for customers. The case shows how acting on feedback can... help customer service. The results focus on a better experience for people making claims.
Medallia helps ADP improve client experience. ADP uses Medallia to drive transformational change. The focus is on better service for customers and employees. The case highlights the partnership betwe...en ADP and Medallia. Results or specific metrics are not mentioned.
Medallia helped Esler Companies improve employee engagement. Esler Companies used Medallia's employee experience solutions. The goal was to listen to employees and take action on feedback. The case s...hows how Medallia can help companies create a better workplace. Results focus on better employee engagement and experience.
Medallia Client TransUnion Earns Award for Excellence in Customer Experience - Business Wire
TransUnion won the 2025 Gold Stevie Award for Customer Service Team of the Year in financial services, citing Medallias analytics and real-time feedback as key to transforming customer experience. Me...dallia enabled TransUnion to analyze omnichannel interactions, identify friction points, and drive continuous CX improvements at global scale.
Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership - Business Wire
Nationwide received the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025 for its advanced customer experience program. The initiative, delivered in partnership with... Kantar and powered by Medallias experience management platform, leverages real-time data from digital and in-person channels to drive actionable insights and continuous improvement for 16 million UK members.
