Contentsquare Overview

Contentsquare is an AI-driven platform that delivers deep insights to enhance user engagement and retention. It combines Experience and Product Analytics with Voice of Customer tools to provide a comprehensive view of customer interactions. This platform helps businesses understand customer behavior, enabling teams to create more intuitive digital journeys. A standout feature is its ability to seamlessly integrate with everyday tools, ensuring that insights are easily accessible across teams. By focusing on user experience, Contentsquare positions digital experiences as a key revenue driver, offering businesses a powerful way to connect with their audience and improve conversion rates.

Use Cases

Customers recommend Engagement Management, Competitive Intelligence, Social Media Analytics, as the business use cases that they have been most satisfied with while using Contentsquare.

Other use cases:

  • Searching For Content
  • Merchandising
  • Products & Pricelist Management
  • Collaboration
  • Rating And Review Management
  • Lead Engagement
  • Lead Qualification: Technographic
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Contentsquare.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Grow Market Share
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Brand Engagement
  • Scale Best Practices
See all business priorities See less business priorities

Contentsquare Use-Cases and Business Priorities: Customer Satisfaction Data

Contentsquare works with different mediums / channels such as Mobile. Website. Mobile App etc.

Contentsquare's features include Dashboard, Landing Page, Alerts: Popups & Notifications, etc. and Contentsquare support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Contentsquare analytics capabilities include Analytics, and Custom Reports.

Reviews

"An analytical tool can only be useful if it highlights areas for improvement that we can work on to enhance our relationships with our own users. Contentsquare’s technology easily surfaces these recommendations, giving our teams the ability to use c...ustomer data to better inform how we can determine areas for improvement that will make the difference." - Xavier Perret

Contentsquare, Quadient CCM platform, Whatfix, RapidSpike, freshping, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Contentsquare, the global leader in digital experience intelligence, helps optimize and improve users' digital experience. Customer experience is enhanced through their Digital Experience Platform (DXP).

Popular Business Setting

for Contentsquare

Top Industries

  • Hospitality
  • Food & Beverages
  • Financial Services

Popular in

  • Mid Market
  • Large Enterprise
  • Small Business

Contentsquare is popular in Hospitality, Food & Beverages, and Financial Services and is widely used by Mid Market, Large Enterprise, and Small Business.

Comprehensive Insights on Contentsquare Use Cases

What solutions does Contentsquare provide for Engagement Management?

How can Contentsquare optimize your Competitive Intelligence Workflow?

What Are the key features of Contentsquare for Merchandising?

23+ more Business Use Cases

53 buyers and buying teams have used Cuspera to assess how well Contentsquare solved their Digital Experience Platform needs. Cuspera uses 834 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Contentsquare testimonial

Xavier Perret

Chief Digital Officer (B2B)

Orange
An analytical tool can only be useful if it highlights areas for improvement that we can work on to enhance our relationships with our own users. Contentsquare’s technology easily surfaces these recommendations, giving our teams the ability to use customer data to better inform how we can determine... areas for improvement that will make the difference.

Testimonial By Xavier Perret
Contentsquare testimonial

Ben Stephens

Senior Manager, Digital and Performance Analytics

Burberry
We rely most on Contentsquare's ability to analyze everything retrospectivelty. The security that any part of our website or a campaign is covered; the reliability to go back and ask a dozen different questions in a dozen different ways, without the need for upfront planning, allows the investigati...ve nature of our analyses to be always on point.

Testimonial By Ben Stephens
Contentsquare testimonial

Lisa Skowrup

Senior Manager, Site Experience

The North Face
What’s great about Contentsquare is that the insights are visual and extremely easy to digest. It’s particularly helpful to be able to give the creative or leadership team a clear picture of pain points and successes — it helps secure immediate buy-in and significantly reduces time to action, meani...ng we don’t miss out on potential sales.

Testimonial By Lisa Skowrup
CUSTOMERS TESTIMONIALS
Contentsquare testimonial

Xavier Perret

Chief Digital Officer (B2B)

Orange
An analytical tool can only be useful if it highlights areas for improvement that we can work on to enhance our relationships with our own users. Contentsquare’s technology easily surfaces these recommendations, giving our teams the ability to use customer data to better inform how we can determine... areas for improvement that will make the difference.

Testimonial By Xavier Perret
Contentsquare testimonial

Ben Stephens

Senior Manager, Digital and Performance Analytics

Burberry
We rely most on Contentsquare's ability to analyze everything retrospectivelty. The security that any part of our website or a campaign is covered; the reliability to go back and ask a dozen different questions in a dozen different ways, without the need for upfront planning, allows the investigati...ve nature of our analyses to be always on point.

Testimonial By Ben Stephens
Contentsquare testimonial

Lisa Skowrup

Senior Manager, Site Experience

The North Face
What’s great about Contentsquare is that the insights are visual and extremely easy to digest. It’s particularly helpful to be able to give the creative or leadership team a clear picture of pain points and successes — it helps secure immediate buy-in and significantly reduces time to action, meani...ng we don’t miss out on potential sales.

Testimonial By Lisa Skowrup

Case Studies

Retail

CASE STUDY Rakuten

Contentsquare's Experience Analytics helped Rakuten improve their shopping cart page. Rakuten saw that many users viewed the cart but did not convert. Using Contentsquare, they analyzed user behavior... and found the checkout process was confusing. They redesigned the cart into four steps. This change increased the conversion rate between checkout initiation and shipping by 10%.

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CASE STUDY easyJet holidays

easyJet holidays used Contentsquare’s Experience Intelligence platform to improve their digital customer experience. They wanted to make data-driven decisions and optimize user journeys. Contentsquar...e helped them gather customer feedback and analyze user behavior. The team fixed issues with the mobile shortlist function after discovering users had trouble finding and using it. As a result, they saw a 3.6% increase in average cart spend and an 82.5% boost in conversions.

Read more →
Food & Beverages

CASE STUDY Ocado Retail

Contentsquare helped Ocado Retail improve its online grocery business. Ocado used Contentsquare’s Experience Intelligence platform to get better insights into customer journeys. The team ran a projec...t called Contentsquare Month to boost platform adoption and data-driven decisions. They used heatmaps and A/B testing to optimize their Christmas campaign page. As a result, Ocado saw a 6.3% increase in delivery slot bookings and a 60% rise in monthly Contentsquare users.

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Utilities

CASE STUDY E.ON

Contentsquare helped E.ON improve their digital experience analytics. E.ON wanted better insight into website user behavior and customer journeys. They chose Contentsquare for its strong data visuali...zations and easy integration with their feedback tools. The platform allowed different teams to access all relevant data in one place. E.ON can now see where bottlenecks happen and optimize their content for better results.

Read more →
Financial Services

CASE STUDY Admiral

Admiral used Contentsquare's Experience Analytics and Session Replay to improve digital quality assurance. The team wanted to give online customers the same high service as phone customers. They moni...tored 1000-1500 sessions monthly and scored each for quality. Contentsquare helped them quickly spot and fix issues, like a postcode error that affected 69% of users. This led to faster updates and a better digital experience for Admiral's customers.

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CASE STUDY RingCentral

Contentsquare Experience Analytics helped RingCentral understand user behavior on their website. RingCentral faced high website traffic but low conversions and needed better insights. Contentsquare g...ave them a full view of customer journeys and website interactions. Using these insights, RingCentral improved their lead capture form and saw a 25% increase in conversion rate. Contentsquare now guides their key business decisions.

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Video

Contentsquare Retail Media

Video Thumbnail

Frequently Asked Questions(FAQ)

for Contentsquare

What is Contentsquare?

Contentsquare, the cloud-based software that helps businesses understand how and why users are interacting with their apps, mobile, and web sites. It helps to improve digital and social presence and increase sales and revenue.

Contentsquare analytics platform captures every customer interaction to understand the how and why of customer behavior. These analyses are converted to scores, visualizations, and recommendations to make smarter decisions every step of the way.

Contentsquare includes features like customer journey analysis, zone-based heatmaps, session replay, AI insights, mobile app analysis, and much more.

What is Contentsquare used for?

Contentsquare is a Digital Experience Platform Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Competitive Intelligence and Social Media Analytics .

What are the top features of Contentsquare?

Dashboard, Landing page and Alerts: popups & Notifications are some of the top features of Contentsquare.

Who uses Contentsquare?

Contentsquare is used by Hospitality, Food & Beverages and Financial Services among other industries.

What are Contentsquare alternatives?

Quadient CCM Platform, Whatfix, RapidSpike and Freshping are popular alternatives for Contentsquare.

Where is Contentsquare located?

Contentsquare is headquartered at 5 boulevard de la Madeleine, Paris, ÃŽle-de-France 75001, FR.
lightning

Peers used Contentsquare for engagement management and competitive intelligence

Contentsquare Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.08/5 ★

Read Reviews (35)
Analytics

4.84/5 ★

Read Reviews (215)
Custom Reports

4.75/5 ★

Read Reviews (177)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.08/5 ★

Read Reviews (35)
Analytics

4.84/5 ★

Read Reviews (215)
Custom Reports

4.75/5 ★

Read Reviews (177)

Software Failure Risk Guidance

?

for Contentsquare

Overall Risk Meter

Low Medium High

Top Failure Risks for Contentsquare

Contentsquare News

Product

Contentsquare Announces Sense: an AI Agent That Plans and Acts Like an Analyst

Contentsquare has introduced Sense, an AI-powered agent designed to analyze digital customer experience data and recommend actions. Sense automates the work of a digital experience analyst, providing insights and optimization strategies for websites and apps. This launch strengthens Contentsquares position in experience intelligence and AI-driven analytics for enterprise digital teams.

Read more →
Product

Contentsquare Launches Sense, Data Connect, and Smart Capture

Contentsquare has launched Sense, Data Connect, and Smart Capture at its CX Circle event in London. Sense is an AI-powered analytics suite designed to automate complex data analysis for digital experience teams. These new capabilities aim to help businesses act faster and achieve better results by moving from traditional analytics to automated, AI-driven insights.

Read more →
Product

Contentsquare Expands Analytics Platform With Advanced AI Features to Accelerate Conversion, Retention and NPS Improvements - PR Newswire

Contentsquare enhances its analytics platform with new AI features to boost conversion, retention, and Net Promoter Score (NPS).

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Partnership

TMG Announces Strategic Partnership With Contentsquare , Expanding Digital Experience Capabilities

TMG announces a strategic partnership with Contentsquare to enhance digital experience capabilities.

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Contentsquare Profile

Company Name

Contentsquare

Company Website

https://contentsquare.com/

HQ Location

5 boulevard de la Madeleine, Paris, ÃŽle-de-France 75001, FR

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

SERIES F