Customer stories

Product Business Settings

Contentsquare is popular in Hospitality, Food & Beverages, and Financial Services industries and is widely used by Mid Market, Large Enterprise, and Small Business.

Integrations

Customer Feedback Management
Other Demand Generation
Account Based Marketing
SEO

Contentsquare Product Overview

Contentsquare is an AI-driven platform that delivers deep insights to enhance user engagement and retention. It combines Experience and Product Analytics with Voice of Customer tools to provide a comprehensive view of customer interactions. This platform helps businesses understand customer behavior, enabling teams to create more intuitive digital journeys. A standout feature is its ability to seamlessly integrate with everyday tools, ensuring that insights are easily accessible across teams. By focusing on user experience, Contentsquare positions digital experiences as a key revenue driver, offering businesses a powerful way to connect with their audience and improve conversion rates.

How satisfied the customers are with Contentsquare use-cases

Reviews

"What’s great about Contentsquare is that the insights are visual and extremely easy to digest. It’s particularly helpful to be able to give the creative or leadership team a clear picture of pain points and successes — it helps secure immediate buy-...in and significantly reduces time to action, meaning we don’t miss out on potential sales." - Lisa Skowrup
"An analytical tool can only be useful if it highlights areas for improvement that we can work on to enhance our relationships with our own users. Contentsquare’s technology easily surfaces these recommendations, giving our teams the ability to use c...ustomer data to better inform how we can determine areas for improvement that will make the difference." - Xavier Perret

Contentsquare Customer Insights, Testimonials and Case Studies

How can Contentsquare enhance your Engagement Management process?

Why is Contentsquare the best choice for Competitive Intelligence?

How can Contentsquare enhance your Merchandising process?

What is Contentsquare?

Contentsquare, the cloud-based software that helps businesses understand how and why users are interacting with their apps, mobile, and web sites. It helps to improve digital and social presence and increase sales and revenue.

Contentsquare analytics platform captures every customer interaction to understand the how and why of customer behavior. These analyses are converted to scores, visualizations, and recommendations to make smarter decisions every step of the way.

Contentsquare includes features like customer journey analysis, zone-based heatmaps, session replay, AI insights, mobile app analysis, and much more.

What is Contentsquare used for?

Contentsquare is a Digital Experience Platform Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Competitive Intelligence and Social Media Analytics .

What are the top features of Contentsquare?

Dashboard, Landing page and Alerts: popups & Notifications are some of the top features of Contentsquare.

Who uses Contentsquare?

Contentsquare is used by Hospitality, Food & Beverages and Financial Services among other industries.

What are Contentsquare alternatives?

Quadient CCM Platform, Whatfix, RapidSpike and Freshping are popular alternatives for Contentsquare.

Where is Contentsquare located?

Contentsquare is headquartered at 5 boulevard de la Madeleine, Paris, Île-de-France 75001, FR.

53 buyers and buying teams have used Cuspera to assess how well Contentsquare solved their Digital Experience Platform needs. Cuspera uses 834 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.

CUSTOMERS TESTIMONIALS
Contentsquare testimonial

Lisa Skowrup

Senior Manager, Site Experience

The North Face

What’s great about Contentsquare is that the insights are visual and extremely easy to digest. It’s particularly helpful to be able to give the creative or leadership team a clear picture of pain points and successes — it helps secure immediate buy-in and significantly reduces time to action, meani...ng we don’t miss out on potential sales.

Testimonial By Lisa Skowrup
Contentsquare testimonial

Xavier Perret

Chief Digital Officer (B2B)

Orange

An analytical tool can only be useful if it highlights areas for improvement that we can work on to enhance our relationships with our own users. Contentsquare’s technology easily surfaces these recommendations, giving our teams the ability to use customer data to better inform how we can determine... areas for improvement that will make the difference.

Testimonial By Xavier Perret
Contentsquare testimonial

Carla Martine

Head of Content & Publishing

Feel Unique

Before Contentsquare, we were working in the dark. It was very difficult to see if people were reading articles we write, if people were interacting with those articles, whether or not they were buying products from those articles. As soon as I've mapped and zoned a page, as soon as I've put the de...tails into our dashboard, it all comes to life. Then I have the ability to make changes I need to increase conversion, increase revenue.

Testimonial By Carla Martine
CUSTOMERS TESTIMONIALS
Contentsquare testimonial

Lisa Skowrup

Senior Manager, Site Experience

The North Face

What’s great about Contentsquare is that the insights are visual and extremely easy to digest. It’s particularly helpful to be able to give the creative or leadership team a clear picture of pain points and successes — it helps secure immediate buy-in and significantly reduces time to action, meani...ng we don’t miss out on potential sales.

Testimonial By Lisa Skowrup
Contentsquare testimonial

Xavier Perret

Chief Digital Officer (B2B)

Orange

An analytical tool can only be useful if it highlights areas for improvement that we can work on to enhance our relationships with our own users. Contentsquare’s technology easily surfaces these recommendations, giving our teams the ability to use customer data to better inform how we can determine... areas for improvement that will make the difference.

Testimonial By Xavier Perret
Contentsquare testimonial

Carla Martine

Head of Content & Publishing

Feel Unique

Before Contentsquare, we were working in the dark. It was very difficult to see if people were reading articles we write, if people were interacting with those articles, whether or not they were buying products from those articles. As soon as I've mapped and zoned a page, as soon as I've put the de...tails into our dashboard, it all comes to life. Then I have the ability to make changes I need to increase conversion, increase revenue.

Testimonial By Carla Martine
 

Audi Boosts Product Page Conversions by 7% Using Contentsquare

Audi Boosts Product Page Conversions by 7% Using Contentsquare

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Sonepar - B2b

Contentsquare helped Sonepar increase its platform adoption rate by over 300%. Sonepar wanted to create a seamless omnichannel experience for its customers across 40 countries. The company used Conte...ntsquare’s experience analytics to understand customer behavior at every touchpoint. This allowed Sonepar to find friction points and improve the customer journey. As a result, Sonepar made smarter, data-driven decisions and connected its digital and physical channels.

Read on →

IDM Südtirol - Government Administration

Contentsquare Sense helped IDM Südtirol improve its website user experience. The team needed a user-friendly analytics tool to make insights easy for everyone, not just experts. Contentsquare’s AI, S...ense, let all digital teams quickly analyze user behavior and find problems, especially on mobile. The platform sped up decision-making and made it easy to share insights. Team members could ask questions and get answers in seconds, helping them test ideas and make fast improvements.

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Blibli - Retail

Contentsquare helped Blibli improve their ecommerce campaigns. The team used Experience Analytics and Heatmaps to find problems on key pages. They moved brand deals and vouchers above the fold and ch...anged layouts. Bounce rates dropped by 6%. Exposure to key offers rose by 226% and 53%. Click rates on banners went up by 60%. These changes led to $11.6K extra revenue in one day.

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Halfords - Retail

Contentsquare helped Halfords improve their online customer experience. Halfords used Contentsquare’s Experience Analytics, Session Replay, and Voice of Customer tools. The team found over 60 actiona...ble insights and made quick changes to their Black Friday hub. This led to a 2.4 percentage point increase in NPS in 2 months. They also saw a 15% increase in conversion rate from the Black Friday Hub webpage.

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JanSport - Retail

Contentsquare helped JanSport improve their website. JanSport used journey analysis and zone-based heatmaps to find what users wanted. They redesigned their homepage and navigation based on these ins...ights. The "in navigation" click-through rate went up by 30 percent. The website conversion rate increased by 85 percent, from 2 percent to 3.7 percent. Users found products faster and were more engaged.

Read on →

Contentsquare Retail Media

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Peers used Contentsquare for engagement management and competitive intelligence

Contentsquare Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.08/5

Read Reviews (35)
Analytics

4.84/5

Read Reviews (215)
Custom Reports

4.75/5

Read Reviews (177)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.08/5

Read Reviews (35)
Analytics

4.84/5

Read Reviews (215)
Custom Reports

4.75/5

Read Reviews (177)

Software Failure Risk Guidance

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for Contentsquare

Overall Risk Meter

Low Medium High

Top Failure Risks for Contentsquare

Contentsquare News

Partnership
 

Contentsquare Partners with Shopify for CX Across the Customer Journey

Contentsquare has partnered with Shopify to enhance customer experience analytics through a new Shopify Partner app. This app provides a unified view of the customer journey, using AI to identify obstacles and optimize strategies.

Partnership
 

Contentsquare brings AI analytics to Shopify checkout process - PPC Land

Contentsquare has partnered with Shopify to enhance ecommerce analytics through a new Shopify Partner app. This collaboration integrates Contentsquare's behavioral analytics into Shopify's checkout process, offering session replay, heatmaps, and AI-powered insights without requiring engineering work. The partnership aims to identify and reduce friction in digital shopping experiences, providing merchants with tools to improve customer interactions and reduce cart abandonment rates.

Partnership
 

Shopify and Contentsquare Team on AI-Driven Customer Behavior Analysis - PYMNTS.com

Contentsquare and Shopify have formed a partnership to enhance customer behavior analysis using AI. This collaboration integrates Shopify's eCommerce platform with Contentsquare's behavioral insights, providing businesses with a comprehensive view of customer experiences. The integration allows merchants to visualize shopper interactions and identify obstacles affecting revenue, optimizing customer journeys for better engagement and sales.

Product
 

Contentsquare Bets on Multi-Agent AI to Break Down CX Silos

Contentsquare Bets on Multi-Agent AI to Break Down CX Silos

Contentsquare Profile

Company Name

Contentsquare

Company Website

https://contentsquare.com/

HQ Location

5 boulevard de la Madeleine, Paris, Île-de-France 75001, FR

Employees

501-1000

Social

Financials

SERIES F