Contentsquare Overview

Contentsquare is an AI-driven platform that delivers deep insights to enhance user engagement and retention. It combines Experience and Product Analytics with Voice of Customer tools to provide a comprehensive view of customer interactions. This platform helps businesses understand customer behavior, enabling teams to create more intuitive digital journeys. A standout feature is its ability to seamlessly integrate with everyday tools, ensuring that insights are easily accessible across teams. By focusing on user experience, Contentsquare positions digital experiences as a key revenue driver, offering businesses a powerful way to connect with their audience and improve conversion rates.

Use Cases

Customers recommend Engagement Management, Competitive Intelligence, Social Media Analytics, as the business use cases that they have been most satisfied with while using Contentsquare.

Other use cases:

  • Searching For Content
  • Merchandising
  • Products & Pricelist Management
  • Collaboration
  • Rating And Review Management
  • Lead Engagement
  • Lead Qualification: Technographic
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Contentsquare.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Grow Market Share
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Brand Engagement
  • Scale Best Practices
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Contentsquare Use-Cases and Business Priorities: Customer Satisfaction Data

Contentsquare works with different mediums / channels such as Mobile. Website. Mobile App etc.

Contentsquare's features include Dashboard, Landing Page, Alerts: Popups & Notifications, etc. and Contentsquare support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Contentsquare analytics capabilities include Analytics, and Custom Reports.

Reviews

"Contentsquare’s powerful visualization tools put it ahead of every other analytics solution in the market. We can put it in the hands of the wider teams from content, UX and analytics to merchandising, product and mobile teams without months of lear...ning how to use it." - Jason Black

Contentsquare, Quadient CCM platform, Whatfix, RapidSpike, freshping, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Contentsquare, the global leader in digital experience intelligence, helps optimize and improve users' digital experience. Customer experience is enhanced through their Digital Experience Platform (DXP).

Popular Business Setting

for Contentsquare

Top Industries

  • Hospitality
  • Food & Beverages
  • Financial Services

Popular in

  • Mid Market
  • Large Enterprise
  • Small Business

Contentsquare is popular in Hospitality, Food & Beverages, and Financial Services and is widely used by Mid Market, Large Enterprise, and Small Business.

Comprehensive Insights on Contentsquare Use Cases

What solutions does Contentsquare provide for Engagement Management?

How can Contentsquare optimize your Competitive Intelligence Workflow?

Why is Contentsquare the best choice for Merchandising?

23+ more Business Use Cases

53 buyers and buying teams have used Cuspera to assess how well Contentsquare solved their Digital Experience Platform needs. Cuspera uses 834 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Contentsquare testimonial

Jason Black

Web Communications Manager

IKEA
Contentsquare’s powerful visualization tools put it ahead of every other analytics solution in the market. We can put it in the hands of the wider teams from content, UX and analytics to merchandising, product and mobile teams without months of learning how to use it. Testimonial By Jason Black
Contentsquare testimonial

Lauren Hatch

UX Research Manager

Orvis
Before Contentsquare we were kind of blind to what our customer was doing online. It was really hard to uncover shopping behavior Testimonial By Lauren Hatch
Contentsquare testimonial

Lisa Skowrup

Senior Manager, Site Experience

The North Face
What’s great about Contentsquare is that the insights are visual and extremely easy to digest. It’s particularly helpful to be able to give the creative or leadership team a clear picture of pain points and successes — it helps secure immediate buy-in and significantly reduces time to action, meani...ng we don’t miss out on potential sales.

Testimonial By Lisa Skowrup
CUSTOMERS TESTIMONIALS
Contentsquare testimonial

Jason Black

Web Communications Manager

IKEA
Contentsquare’s powerful visualization tools put it ahead of every other analytics solution in the market. We can put it in the hands of the wider teams from content, UX and analytics to merchandising, product and mobile teams without months of learning how to use it. Testimonial By Jason Black
Contentsquare testimonial

Lauren Hatch

UX Research Manager

Orvis
Before Contentsquare we were kind of blind to what our customer was doing online. It was really hard to uncover shopping behavior Testimonial By Lauren Hatch
Contentsquare testimonial

Lisa Skowrup

Senior Manager, Site Experience

The North Face
What’s great about Contentsquare is that the insights are visual and extremely easy to digest. It’s particularly helpful to be able to give the creative or leadership team a clear picture of pain points and successes — it helps secure immediate buy-in and significantly reduces time to action, meani...ng we don’t miss out on potential sales.

Testimonial By Lisa Skowrup

Case Studies

Retail

CASE STUDY ASICS

Contentsquare helped ASICS improve its web experimentation program. The ASICS team struggled to turn user data into actionable insights and needed a better way to analyze A/B tests. Contentsquare mad...e it easy to track dynamic site elements and analyze test results instantly. The platform saved time and helped the team make data-driven decisions. ASICS used features like heatmaps and journey analysis to optimize the user experience on their ecommerce site.

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Automotive

CASE STUDY BYmyCAR

BYmyCAR used the Contentsquare and Dexem integration to improve its website lead generation. The challenge was to convert more website visitors into leads for new and used car sales. With Dexem's cal...l tracking and Contentsquare's journey analysis, BYmyCAR identified which campaigns and website journeys led to phone calls. This insight helped them optimize campaigns and user experience. As a result, BYmyCAR doubled its conversion rate.

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CASE STUDY RingCentral

Contentsquare Experience Analytics helped RingCentral understand user behavior on their website. RingCentral faced high website traffic but low conversions and needed better insights. Contentsquare g...ave them a full view of customer journeys and website interactions. Using these insights, RingCentral improved their lead capture form and saw a 25% increase in conversion rate. Contentsquare now guides their key business decisions.

Read more →
Marketing and Advertising

CASE STUDY Drumline Digital

Contentsquare helps Drumline Digital improve customer experience and lifetime value. Drumline Digital uses Contentsquare to track customer behavior and spot pain points on key pages. The team runs te...sts to see what works and builds strategies to boost conversion and retention. They use journey analysis, personalization, and experiments to help clients grow. The partnership lets Drumline Digital deliver better digital experiences for their clients.

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Marketing and Advertising

CASE STUDY REO

Contentsquare helps REO improve customer experience for their clients. REO uses Contentsquare's Experience Intelligence platform to map customer journeys, analyze behavior with heatmaps, and replay u...ser sessions. These tools help REO find pain points and improve website performance. REO creates more accessible and responsive designs, leading to higher customer satisfaction and increased sales for their clients.

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Retail

CASE STUDY Carrefour

Contentsquare and GetFeedback help Carrefour connect user feedback with real user behavior. Carrefour uses GetFeedback to collect customer feedback and track NPS and CSAT. By integrating with Content...square, Carrefour can see what users did before leaving feedback. This helps them find friction points and understand why customers drop off. The partnership lets Carrefour prove that new features solve real customer problems.

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Video

Contentsquare Retail Media

Video Thumbnail

Frequently Asked Questions(FAQ)

for Contentsquare

What is Contentsquare?

Contentsquare, the cloud-based software that helps businesses understand how and why users are interacting with their apps, mobile, and web sites. It helps to improve digital and social presence and increase sales and revenue.

Contentsquare analytics platform captures every customer interaction to understand the how and why of customer behavior. These analyses are converted to scores, visualizations, and recommendations to make smarter decisions every step of the way.

Contentsquare includes features like customer journey analysis, zone-based heatmaps, session replay, AI insights, mobile app analysis, and much more.

What is Contentsquare used for?

Contentsquare is a Digital Experience Platform Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Competitive Intelligence and Social Media Analytics .

What are the top features of Contentsquare?

Dashboard, Landing page and Alerts: popups & Notifications are some of the top features of Contentsquare.

Who uses Contentsquare?

Contentsquare is used by Hospitality, Food & Beverages and Financial Services among other industries.

What are Contentsquare alternatives?

Quadient CCM Platform, Whatfix, RapidSpike and Freshping are popular alternatives for Contentsquare.

Where is Contentsquare located?

Contentsquare is headquartered at 5 boulevard de la Madeleine, Paris, ÃŽle-de-France 75001, FR.
lightning

Peers used Contentsquare for engagement management and competitive intelligence

Contentsquare Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.08/5 ★

Read Reviews (35)
Analytics

4.84/5 ★

Read Reviews (215)
Custom Reports

4.75/5 ★

Read Reviews (177)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.08/5 ★

Read Reviews (35)
Analytics

4.84/5 ★

Read Reviews (215)
Custom Reports

4.75/5 ★

Read Reviews (177)

Software Failure Risk Guidance

?

for Contentsquare

Overall Risk Meter

Low Medium High

Top Failure Risks for Contentsquare

Contentsquare News

Product

Contentsquare Announces Sense: an AI Agent That Plans and Acts Like an Analyst

Contentsquare has introduced Sense, an AI-powered agent designed to analyze digital customer experience data and recommend actions. Sense automates the work of a digital experience analyst, providing insights and optimization strategies for websites and apps. This launch strengthens Contentsquares position in experience intelligence and AI-driven analytics for enterprise digital teams.

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Product

Contentsquare Launches Sense, Data Connect, and Smart Capture

Contentsquare has launched Sense, Data Connect, and Smart Capture at its CX Circle event in London. Sense is an AI-powered analytics suite designed to automate complex data analysis for digital experience teams. These new capabilities aim to help businesses act faster and achieve better results by moving from traditional analytics to automated, AI-driven insights.

Read more →
Product

Contentsquare Expands Analytics Platform With Advanced AI Features to Accelerate Conversion, Retention and NPS Improvements - PR Newswire

Contentsquare enhances its analytics platform with new AI features to boost conversion, retention, and Net Promoter Score (NPS).

Read more →
Partnership

TMG Announces Strategic Partnership With Contentsquare , Expanding Digital Experience Capabilities

TMG announces a strategic partnership with Contentsquare to enhance digital experience capabilities.

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Contentsquare Profile

Company Name

Contentsquare

Company Website

https://contentsquare.com/

HQ Location

5 boulevard de la Madeleine, Paris, ÃŽle-de-France 75001, FR

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

SERIES F