About Whatfix

Whatfix is a Digital Adoption platform enabling users to leverage business applications fully, improve on-boarding experience, provide personalized training, deliver self-service support across product suites and more. It helps enhance user efficiency, enterprise productivity and business outcomes by making it simple for users to adopt technology. Whatfix can be used on Salesforce, MS Dynamics, Oracle CRM and other platforms ensuring successful adoption and usage of these applications.

Whatfix features include provision for personalized context-based help with useful information in-app, walkthroughs and content, enabling enterprises with training effectiveness, micro-learning plans and integration with the LMS system.

Whatfix enables round-the-clock customer support and user help with its knowledge base aggregation feature, and content creation with zero-coding. Insights on user engagement and content relevance, and feedback on walkthroughs is provided by the analytics feature and its integration with survey tools

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Whatfix solves your Digital Experience Platform needs.

Business Priorities

Scale Onboarding Best Practices and Improve Sales Productivity are the most popular business priorities peers achieved using Whatfix.

Other priorities:

  • Improve Client Relationship
  • Onboard Existing Users For New Features
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Enhancing Digital Adoption Via Personalized Onboarding , Reduce Support Calls , Engagement Management , as the business use cases that they have been most satisfied while using Whatfix.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Enhancing Digital Adoption Via Personalized Onboarding

4.93/5

Read Reviews (229)

"...We use if for onboarding right now and plan to expand that into support uses as well as marketing and promotional use cases...." Peer review by Brett A., Director Technical Services, Information Technology and Services
Reduce Support Calls with Phone Calls

4.81/5

Read Reviews (92)

"...We use to get a lot of calls from users in our support center asking help on making various modifications on platform...." Peer review by Mohit jain, Information Technology and Services
Engagement Management

4.96/5

Read Reviews (57)

"...We found the Whatfix team was friendly and engaged well from initial negotiations all the way to support post-sale...." Peer review by Phil W, Senior Sales Operations Manager UKI & WER, Computer Software
engaging and following up

4.95/5

Read Reviews (40)

PEER EXPERIENCES
Enhancing Digital Adoption Via Personalized Onboarding

4.93/5

Read Reviews (229)

"...We use if for onboarding right now and plan to expand that into support uses as well as marketing and promotional use cases...." Peer review by Brett A., Director Technical Services, Information Technology and Services
Reduce Support Calls with Phone Calls

4.81/5

Read Reviews (92)

"...We use to get a lot of calls from users in our support center asking help on making various modifications on platform...." Peer review by Mohit jain, Information Technology and Services
Engagement Management

4.96/5

Read Reviews (57)

"...We found the Whatfix team was friendly and engaged well from initial negotiations all the way to support post-sale...." Peer review by Phil W, Senior Sales Operations Manager UKI & WER, Computer Software
engaging and following up

4.96/5

Read Reviews (40)

20+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2208 insights from peers and experts to help you assess how these Whatfix use cases fit your Digital Experience Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Steven Vastenhoud

Business Process Manager

ManpowerGroup NL

We are using Whatfix on top of our existing training/adoption tools, focusing on the full support for our users – at the moment the user needs it and in a way that suits the voor de learning style of the user. Our Studytube, Whatfix and quick guides are all available to use with easy access Testimonial By Steven Vastenhoud

Adam Shapiro

Senior Business Analyst

CardinalHealth

For employees, Whatfix is a part of Salesforce now. They expect to find in-app training and answers. If it wasn’t for Whatfix, there’d be very confused people on my sales team. Testimonial By Adam Shapiro

Sonya Wheatley

IT Manager – Salesforce Administrator

Goodwin Recruiting

We aim to enable our employees so they don’t have to place a call or refer to manuals while training. Using Whatfix, we can push training updates effectively and employees can get their answers using Self-help. Testimonial By Sonya Wheatley
CUSTOMERS TESTIMONIALS

Steven Vastenhoud

Business Process Manager

ManpowerGroup NL

We are using Whatfix on top of our existing training/adoption tools, focusing on the full support for our users – at the moment the user needs it and in a way that suits the voor de learning style of the user. Our Studytube, Whatfix and quick guides are all available to use with easy access Testimonial By Steven Vastenhoud

Adam Shapiro

Senior Business Analyst

CardinalHealth

For employees, Whatfix is a part of Salesforce now. They expect to find in-app training and answers. If it wasn’t for Whatfix, there’d be very confused people on my sales team. Testimonial By Adam Shapiro

Sonya Wheatley

IT Manager – Salesforce Administrator

Goodwin Recruiting

We aim to enable our employees so they don’t have to place a call or refer to manuals while training. Using Whatfix, we can push training updates effectively and employees can get their answers using Self-help. Testimonial By Sonya Wheatley

Case Studies

COMPANY CASE STUDIES
Case Study ManpowerGroup

ManpowerGroup Streamlined HR Platform Adoption With Whatfix Interactive Guidance

Read More
Case Study Corrigo

Corrigo Uses Whatfix Worldwide To Reduce Customer Training Costs

Read More
Case Study Cardinal Health

Cardinal Health Uses Whatfix For Their 24/7 Self-Help Solution

Read More

Popular Business Setting

for Whatfix

Top Industries

  • Information Technology and Services
  • Computer Software
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Whatfix to Scale onboarding best practices and Improve sales productivity

Peer and Expert Opinion on Features

for Whatfix

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.69/5

Read Reviews (52)
In-app digital guidance

4.29/5

Read Reviews (18)
Ticketing

4.47/5

Read Reviews (13)
Alerts: popups & Notifications

4.26/5

Read Reviews (12)
Dashboard

4.02/5

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
Personalization

4.69/5

Read Reviews (52)
In-app digital guidance

4.29/5

Read Reviews (18)
Ticketing

4.47/5

Read Reviews (13)
Alerts: popups & Notifications

4.26/5

Read Reviews (12)
Dashboard

4.02/5

Read Reviews (11)

IT and Other Capabilities

for Whatfix

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.66/5

Read Reviews (69)
Data Export

4.55/5

Read Reviews (64)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.66/5

Read Reviews (69)
Data Export

4.55/5

Read Reviews (64)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.97/5

Read Reviews (244)
Email Support

4.97/5

Read Reviews (160)
Phone Support

4.94/5

Read Reviews (109)
24/7 Support

4.86/5

Read Reviews (869)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.97/5

Read Reviews (244)
Email Support

4.97/5

Read Reviews (160)
Phone Support

4.94/5

Read Reviews (109)
24/7 Support

4.86/5

Read Reviews (869)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.05/5

Read Reviews (9)
Custom Reports

4.04/5

Read Reviews (116)
Analytics

3.76/5

Read Reviews (48)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.05/5

Read Reviews (9)
Custom Reports

4.04/5

Read Reviews (116)
Analytics

3.76/5

Read Reviews (48)

Failure Risk Guidance Security Report

?

for Whatfix

Overall Risk Meter

Low Medium High

Top Failure Risks for Whatfix

Vendor Profile Details

Company Name

Whatfix

Company Website

https://whatfix.com/

HQ Location

San Jose, CA

Social