Whatfix Overview
This is a summary of the comprehensive capabilities and benefits of Whatfix based on over 3117 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Whatfix, Quadient CCM platform, SAP Fiori, Optimizely Digital Experience Platform, Contentsquare, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Whatfix is right for your needs? Our Cuspera AI engine can evaluate how Whatfix fits your specific business needs, industry, and context. Get your personalized assessment report today.
Whatfix supports business activities such as:
- Enhancing Digital Adoption Via Personalized Onboarding
- Reduce Support Calls
- Engagement Management
- Workflow Management
- Content Management
Whatfix can help you with many business goals, such as Scale Onboarding Best Practices, Improve ROI, Improve Sales Productivity, Improve Client Relationship, and Onboard Existing Users For New Features. It can help manage these activities if you use Phone Calls for these needs. As a solution, Whatfix's capabilities include Personalization, In-App Digital Guidance, Ticketing, etc.
Whatfix Information Technology and Services Vertical is its biggest customer base.
Reviews
"Rapid growth is great, but it also comes with a great responsibility towards real-time customer support and satisfaction. After implementing Whatfix, there has been an exponential rise in customer satisfaction without any additional resources. " - Abigail Albright
Cuspera Reviews
44 buyers and buying teams have used Cuspera to assess how well Whatfix solved their Digital Experience Platform needs. Cuspera uses 3117 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
Business Priorities
Scale Onboarding Best Practices and Improve ROI are the most popular business priorities peers achieved using Whatfix.
Use Cases
Peers recommend Enhancing Digital Adoption Via Personalized Onboarding , Reduce Support Calls , Engagement Management , as the business use cases that they have been most satisfied while using Whatfix.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Enhancing Digital Adoption Via Personalized Onboarding |
4.92/5 ★ |
"...If you are thinking of an onboarding service or a tool to give in-system guidance, give Whatfix a shot...." Peer review by Sami S, Product Owner, Information Technology and Services |
| Reduce Support Calls with Phone Calls |
4.24/5 ★ |
"...Whatfix has give a Great Support, Helpful and Fast Solution...." Peer review by Hellen M., Education Training |
| Engagement Management |
4.88/5 ★ |
"...By understanding how your users interact with an application, you can identify areas of friction and improve user experience...." Drive Successful Digital Transformation |
| engaging and following up |
4.87/5 ★ |
"...Use guided walkthroughs and task lists to engage users in the training process all while integrating your LMS to scale your P&C training programs. ..." Whatfix for P&C Core Platforms |
| PEER EXPERIENCES | |
|---|---|
| Enhancing Digital Adoption Via Personalized Onboarding |
4.92/5 ★ |
"...If you are thinking of an onboarding service or a tool to give in-system guidance, give Whatfix a shot...." Peer review by Sami S, Product Owner, Information Technology and Services |
|
| Reduce Support Calls with Phone Calls |
4.24/5 ★ |
"...Whatfix has give a Great Support, Helpful and Fast Solution...." Peer review by Hellen M., Education Training |
|
| Engagement Management |
4.88/5 ★ |
"...By understanding how your users interact with an application, you can identify areas of friction and improve user experience...." Drive Successful Digital Transformation |
|
| engaging and following up |
4.88/5 ★ |
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3117 insights from peers and experts to help you assess how these Whatfix use cases fit your Digital Experience Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rapid growth is great, but it also comes with a great responsibility towards real-time customer support and satisfaction. After implementing Whatfix, there has been an exponential rise in customer satisfaction without any additional resources. Testimonial By Abigail Albright |
|
From the beginning Whatfix has been easy to use and work with. The platform is intuitive and has been well received by our developers and learners, but I have to say it’s been the support and responsiveness of the Whatfix team that has made this impact for us. Testimonial By Amy Boldt |
|
I would highly recommend Whatfix to other companies. I am very excited to leverage the task list and the onboarding tour feature to guide new sellers, especially as they can be easily overwhelmed by an overload of information if given all at once. Testimonial By Bryce Kalvin Chaikin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Abigail Albright Director EPM Maxwell Health |
Rapid growth is great, but it also comes with a great responsibility towards real-time customer support and satisfaction. After implementing Whatfix, there has been an exponential rise in customer satisfaction without any additional resources. Testimonial By Abigail Albright |
|
Amy Boldt Learning Leader Sentry |
From the beginning Whatfix has been easy to use and work with. The platform is intuitive and has been well received by our developers and learners, but I have to say it’s been the support and responsiveness of the Whatfix team that has made this impact for us. Testimonial By Amy Boldt |
|
Bryce Kalvin Chaikin Integration Team Lead – Marketplace Takealot |
I would highly recommend Whatfix to other companies. I am very excited to leverage the task list and the onboarding tour feature to guide new sellers, especially as they can be easily overwhelmed by an overload of information if given all at once. Testimonial By Bryce Kalvin Chaikin |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study ManpowerGroupRead More |
|
Case Study SophosRead More |
|
Case Study HaysRead More |
Frequently Asked Questions(FAQ)
for Whatfix
What is Whatfix?
What is Whatfix used for?
What are the top features of Whatfix?
Who uses Whatfix?
What are Whatfix alternatives?
Where is Whatfix located?
Popular Business Setting
for Whatfix
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Whatfix to Scale onboarding best practices and Improve ROI
Whatfix Alternatives
Peer and Expert Opinion on Features
for Whatfix
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (77) |
| In-app digital guidance | Read Reviews (26) |
| Ticketing | Read Reviews (20) |
| Alerts: popups & Notifications | Read Reviews (17) |
| Dashboard | Read Reviews (17) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (77) |
| In-app digital guidance | Read Reviews (26) |
| Ticketing | Read Reviews (20) |
| Alerts: popups & Notifications | Read Reviews (17) |
| Dashboard | Read Reviews (17) |
IT and Other Capabilities
for Whatfix
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (99) |
| Data Export | Read Reviews (90) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (99) |
| Data Export | Read Reviews (90) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (343) |
| Email Support | Read Reviews (228) |
| Phone Support | Read Reviews (160) |
| 24/7 Support | Read Reviews (1212) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (343) |
| Email Support | Read Reviews (228) |
| Phone Support | Read Reviews (160) |
| 24/7 Support | Read Reviews (1212) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (166) |
| Analytics | Read Reviews (73) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (166) |
| Analytics | Read Reviews (73) |
Software Failure Risk Guidance
?for Whatfix
Overall Risk Meter
Top Failure Risks for Whatfix
Vendor Profile Details
Company Name
Whatfix
Company Website
https://whatfix.com/HQ Location
San Jose, CA
Employees
501-1000
Social
Financials
SERIES D
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