Whatfix Overview
Whatfix is trusted by enterprises for digital adoption, enhancing employee proficiency with enterprise applications. Companies of all sizes, including Fortune 500 firms, rely on its digital guidance.
Use Cases
Customers recommend Enhancing Digital Adoption Via Personalized Onboarding, Reduce Support Calls, Engagement Management, as the business use cases that they have been most satisfied with while using Whatfix.
Business Priorities
Scale Onboarding Best Practices and Improve ROI are the most popular business priorities that customers and associates have achieved using Whatfix.
Whatfix Use-Cases and Business Priorities: Customer Satisfaction Data
Whatfix works with different mediums / channels such as Phone Calls.
Whatfix's features include Personalization, In-App Digital Guidance, Ticketing, etc. and Whatfix support capabilities include Chat Support, Email Support, Phone Support, etc. also Whatfix analytics capabilities include Custom Reports, and Analytics.
Reviews
"Nothing irritates me more than whenever I’m trying to partner with a company and they don’t really receive my feedback or are not willing to test the limits and see what we can do,” Castorina told us. “And the Whatfix team was the opposite. They wen...t above and beyond to make our roadmap within Self Help go from a concept to what it is today. So I was really, really happy with that." - Eric Castorina
Whatfix, Quadient CCM platform, Contentsquare, RapidSpike, freshping, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Whatfix
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Whatfix is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
Whatfix Customer wins, Customer success stories, Case studies
Why is Whatfix the best choice for Enhancing Digital Adoption Via Personalized Onboarding?
How can Whatfix enhance your Reduce Support Calls process?
What makes Whatfix ideal for Engagement Management?
How can Whatfix enhance your Workflow Management process?
How does Whatfix facilitate Content Management?
44 buyers and buying teams have used Cuspera to assess how well Whatfix solved their Digital Experience Platform needs. Cuspera uses 3117 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Nothing irritates me more than whenever I’m trying to partner with a company and they don’t really receive my feedback or are not willing to test the limits and see what we can do,” Castorina told us. “And the Whatfix team was the opposite. They went above and beyond to make our roadmap within Self... Help go from a concept to what it is today. So I was really, really happy with that. |
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From the beginning Whatfix has been easy to use and work with. The platform is intuitive and has been well received by our developers and learners, but I have to say it’s been the support and responsiveness of the Whatfix team that has made this impact for us. Testimonial By Amy Boldt |
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Rapid growth is great, but it also comes with a great responsibility towards real-time customer support and satisfaction. After implementing Whatfix, there has been an exponential rise in customer satisfaction without any additional resources. Testimonial By Abigail Albright |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Eric Castorina Director of Learning and Performance TSG |
Nothing irritates me more than whenever I’m trying to partner with a company and they don’t really receive my feedback or are not willing to test the limits and see what we can do,” Castorina told us. “And the Whatfix team was the opposite. They went above and beyond to make our roadmap within Self... Help go from a concept to what it is today. So I was really, really happy with that. |
|
Amy Boldt Learning Leader Sentry |
From the beginning Whatfix has been easy to use and work with. The platform is intuitive and has been well received by our developers and learners, but I have to say it’s been the support and responsiveness of the Whatfix team that has made this impact for us. Testimonial By Amy Boldt |
|
Abigail Albright Director EPM Maxwell Health |
Rapid growth is great, but it also comes with a great responsibility towards real-time customer support and satisfaction. After implementing Whatfix, there has been an exponential rise in customer satisfaction without any additional resources. Testimonial By Abigail Albright |
Whatfix Powers GenAI-Driven Digital Transformation Across the Global Financial Services Sector
Read more →Smartbox Group - Consumer Goods
Read more →Introducing Whatfix AI – Your Ultimate Workplace Assistant.
Frequently Asked Questions(FAQ)
for Whatfix
What is Whatfix?
Whatfix is a Digital Adoption platform enabling users to leverage business applications fully, improve on-boarding experience, provide personalized training, deliver self-service support across product suites and more. It helps enhance user efficiency, enterprise productivity and business outcomes by making it simple for users to adopt technology. Whatfix can be used on Salesforce, MS Dynamics, Oracle CRM and other platforms ensuring successful adoption and usage of these applications.
Whatfix features include provision for personalized context-based help with useful information in-app, walkthroughs and content, enabling enterprises with training effectiveness, micro-learning plans and integration with the LMS system.
Whatfix enables round-the-clock customer support and user help with its knowledge base aggregation feature, and content creation with zero-coding. Insights on user engagement and content relevance, and feedback on walkthroughs is provided by the analytics feature and its integration with survey tools
What is Whatfix used for?
What are the top features of Whatfix?
Who uses Whatfix?
What are Whatfix alternatives?
Where is Whatfix located?
Peers used Whatfix for Enhancing digital adoption via personalized onboarding and Reduce support calls
Whatfix Competitors
Whatfix Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (166) |
| Analytics | Read Reviews (73) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (166) |
| Analytics | Read Reviews (73) |
Software Failure Risk Guidance
?for Whatfix
Overall Risk Meter
Top Failure Risks for Whatfix
Whatfix Inc. News
Whatfix launches role-aware AI agents to drive enterprise efficiency - DQIndia
Whatfix has launched three role-aware AI agentsAuthoring, Insights, and Guidanceto enhance enterprise efficiency by reducing manual tasks and enabling zero-click outcomes. These agents integrate with existing workflows, offering tailored solutions for business users, data analysts, and end users. Powered by Azure OpenAI models, they are designed to streamline processes, improve speed, accuracy, and reduce manual effort across various roles.
Whatfix unveils AI Agents to boost enterprise user productivity
Whatfix has launched AI Agents powered by its proprietary ScreenSense technology to enhance user productivity and business performance. The AI Agents, including Authoring, Insights, and Guidance, are designed to interpret user context and intent, offering tailored in-app guides, enterprise search results, and digital adoption nudges. This innovation aims to bridge the gap between software investment and user outcomes, enabling efficient task completion and reducing adaptation challenges in evolving enterprise software environments.
Whatfix Embeds 3 AI Agents Across Product Suite to Improve Workflows
Whatfix has integrated three AI agentsAuthoring, Insights, and Guidanceacross its digital adoption platform to enhance user productivity and business outcomes. These agents utilize Whatfix's proprietary ScreenSense AI technology to provide contextual in-app guidance, analytics interaction, and precise information delivery, adapting to user needs and reducing workflow disruptions.
Whatfix Launches AI Agents to Revolutionize Digital Adoption
Whatfix has launched AI Agents powered by its ScreenSense technology to enhance digital adoption. These AI Agents, including Authoring, Insights, and Guidance, are designed to improve enterprise software interactions by facilitating content creation, data analysis, and information retrieval. This innovation aims to boost user productivity and business outcomes by integrating intelligent automation and adaptive training into enterprise platforms.
Whatfix Inc. Profile
Company Name
Whatfix Inc.
Company Website
https://whatfix.com/HQ Location
San Jose, CA
Employees
501-1000
Social
Financials
SERIES D
