cuspera logo CUSPERA

Whatfix

4.67 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(2299 Reviews, Testimonials & Expert Opinions)
(2299 Reviews, Testimonials & Expert Opinions)

Digital Adoption platform enabling on-demand learning, automated, intelligent content, in-app training and more.

AI Powered
Get Fit Assessment

About Whatfix

Whatfix is a Digital Adoption platform enabling users to leverage business applications fully, improve on-boarding experience, provide personalized training, deliver self-service support across product suites and more. It helps enhance user efficiency, enterprise productivity and business outcomes by making it simple for users to adopt technology. Whatfix can be used on Salesforce, MS Dynamics, Oracle CRM and other platforms ensuring successful adoption and usage of these applications.

Whatfix features include provision for personalized context-based help with useful information in-app, walkthroughs and content, enabling enterprises with training effectiveness, micro-learning plans and integration with the LMS system.

Whatfix enables round-the-clock customer support and user help with its knowledge base aggregation feature, and content creation with zero-coding. Insights on user engagement and content relevance, and feedback on walkthroughs is provided by the analytics feature and its integration with survey tools

Evaluating Whatfix for your Digital Experience Platform need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 2299 insights from peers and experts who used Whatfix to help you determine how well it fits your Digital Experience Platform needs.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Whatfix solves your Digital Experience Platform needs.

Case Studies

Case Study ManpowerGroup

ManpowerGroup Streamlined HR Platform Adoption With Whatfix Interactive Guidance

Read Story →

ManpowerGroup Streamlined HR Platform Adoption With Whatfix Interactive Guidance

Read Story →

Case Study Corrigo

Corrigo Uses Whatfix Worldwide To Reduce Customer Training Costs

Read Story →

Corrigo Uses Whatfix Worldwide To Reduce Customer Training Costs

Read Story →

Case Study Cardinal Health

Cardinal Health Uses Whatfix For Their 24/7 Self-Help Solution

Read Story →

Cardinal Health Uses Whatfix For Their 24/7 Self-Help Solution

Read Story →

Peer and Expert Opinions
for Whatfix

Goals

Scale onboarding best practices and Improve sales productivity are the most popular goals peers achieved using Whatfix .

Other goals:

  • Improve client relationship
  • Onboard existing users for new features
  • Improve ROI
See all goals See less goals

Channels

It is the best suited for phone calls, website, video, channels.

Other channels:

  • e-mail
  • mobile
  • mobile app
  • promotions
  • games
  • blogs
  • user generated content
  • offline
  • social media
  • events
  • trade shows
  • Twitter
  • on premises
See all channels See less channels

Processes

Peers recommend Enhancing digital adoption via personalized onboarding, Reduce support calls, engagement management, as the business processes that they have been most satisfied while using Whatfix .

Read Peer and Expert Experience for Business Use Cases

BUSINESS USE CASE

SATISFACTION

PEER EXPERIENCES

Enhancing digital adoption via personalized onboarding

"...We use if for onboarding right now and plan to expand that into support uses as well as marketing and promotional use cases...."
Peer review by Brett A., Director Technical Services, Information Technology and Services

Reduce support calls With Phone calls

"...We use to get a lot of calls from users in our support center asking help on making various modifications on platform...."
Peer review by Mohit jain, Information Technology and Services

Engagement management

"...We found the Whatfix team was friendly and engaged well from initial negotiations all the way to support post-sale...."
Peer review by Phil W, Senior Sales Operations Manager UKI & WER, Computer Software

engaging and following up

+20 more business use cases

Our AI advisor, Wyz, harnessed 2299 insights from peers and experts to help you assess how these Whatfix use cases fit your Digital Experience Platform needs.

Popular Business Setting
for Whatfix

Top Industries

  • Information Technology and Services
  • Computer Software
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Whatfix to Scale onboarding best practices and Improve sales productivity

Verify if it works for you

Peer and Expert Opinion on Features
for Whatfix

  • Low
  • Medium
  • High

Personalization

In-app digital guidance

Ticketing

Alerts: popups & Notifications

Dashboard

IT and Other Capabilities
for Whatfix

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

Phone Support

Chat Support

Email Support

24/7 Support

Other

AI Powered

Custom Reports

Analytics

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Whatfix

Vendor Profile Details

Company Name Whatfix
Company Website https://whatfix.com/
HQ Location San Jose, CA
Social