About Whatfix
Whatfix is a Digital Adoption platform enabling users to leverage business applications fully, improve on-boarding experience, provide personalized training, deliver self-service support across product suites and more. It helps enhance user efficiency, enterprise productivity and business outcomes by making it simple for users to adopt technology. Whatfix can be used on Salesforce, MS Dynamics, Oracle CRM and other platforms ensuring successful adoption and usage of these applications.
Whatfix features include provision for personalized context-based help with useful information in-app, walkthroughs and content, enabling enterprises with training effectiveness, micro-learning plans and integration with the LMS system.
Whatfix enables round-the-clock customer support and user help with its knowledge base aggregation feature, and content creation with zero-coding. Insights on user engagement and content relevance, and feedback on walkthroughs is provided by the analytics feature and its integration with survey tools
Cuspera Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Whatfix solves your Digital Experience Platform needs.
Business Priorities
Scale Onboarding Best Practices and Improve Sales Productivity are the most popular business priorities peers achieved using Whatfix.
Use Cases
Peers recommend Enhancing Digital Adoption Via Personalized Onboarding , Reduce Support Calls , Engagement Management , as the business use cases that they have been most satisfied while using Whatfix.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Enhancing Digital Adoption Via Personalized Onboarding |
4.93/5 ★ |
"...We use if for onboarding right now and plan to expand that into support uses as well as marketing and promotional use cases...." Peer review by Brett A., Director Technical Services, Information Technology and Services |
| Reduce Support Calls with Phone Calls |
4.81/5 ★ |
"...We use to get a lot of calls from users in our support center asking help on making various modifications on platform...." Peer review by Mohit jain, Information Technology and Services |
| Engagement Management |
4.96/5 ★ |
"...We found the Whatfix team was friendly and engaged well from initial negotiations all the way to support post-sale...." Peer review by Phil W, Senior Sales Operations Manager UKI & WER, Computer Software |
| engaging and following up |
4.95/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Enhancing Digital Adoption Via Personalized Onboarding |
4.93/5 ★ |
"...We use if for onboarding right now and plan to expand that into support uses as well as marketing and promotional use cases...." Peer review by Brett A., Director Technical Services, Information Technology and Services |
|
| Reduce Support Calls with Phone Calls |
4.81/5 ★ |
"...We use to get a lot of calls from users in our support center asking help on making various modifications on platform...." Peer review by Mohit jain, Information Technology and Services |
|
| Engagement Management |
4.96/5 ★ |
"...We found the Whatfix team was friendly and engaged well from initial negotiations all the way to support post-sale...." Peer review by Phil W, Senior Sales Operations Manager UKI & WER, Computer Software |
|
| engaging and following up |
4.96/5 ★ |
20+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2208 insights from peers and experts to help you assess how these Whatfix use cases fit your Digital Experience Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We are using Whatfix on top of our existing training/adoption tools, focusing on the full support for our users – at the moment the user needs it and in a way that suits the voor de learning style of the user. Our Studytube, Whatfix and quick guides are all available to use with easy access Testimonial By Steven Vastenhoud |
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For employees, Whatfix is a part of Salesforce now. They expect to find in-app training and answers. If it wasn’t for Whatfix, there’d be very confused people on my sales team. Testimonial By Adam Shapiro |
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We aim to enable our employees so they don’t have to place a call or refer to manuals while training. Using Whatfix, we can push training updates effectively and employees can get their answers using Self-help. Testimonial By Sonya Wheatley |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Steven Vastenhoud Business Process Manager ManpowerGroup NL |
We are using Whatfix on top of our existing training/adoption tools, focusing on the full support for our users – at the moment the user needs it and in a way that suits the voor de learning style of the user. Our Studytube, Whatfix and quick guides are all available to use with easy access Testimonial By Steven Vastenhoud |
|
Adam Shapiro Senior Business Analyst CardinalHealth |
For employees, Whatfix is a part of Salesforce now. They expect to find in-app training and answers. If it wasn’t for Whatfix, there’d be very confused people on my sales team. Testimonial By Adam Shapiro |
|
Sonya Wheatley IT Manager – Salesforce Administrator Goodwin Recruiting |
We aim to enable our employees so they don’t have to place a call or refer to manuals while training. Using Whatfix, we can push training updates effectively and employees can get their answers using Self-help. Testimonial By Sonya Wheatley |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study ManpowerGroupRead More |
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Case Study CorrigoRead More |
|
Case Study Cardinal HealthRead More |
Popular Business Setting
for Whatfix
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Whatfix to Scale onboarding best practices and Improve sales productivity
Whatfix Alternatives
Peer and Expert Opinion on Features
for Whatfix
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (52) |
| In-app digital guidance | Read Reviews (18) |
| Ticketing | Read Reviews (13) |
| Alerts: popups & Notifications | Read Reviews (12) |
| Dashboard | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (52) |
| In-app digital guidance | Read Reviews (18) |
| Ticketing | Read Reviews (13) |
| Alerts: popups & Notifications | Read Reviews (12) |
| Dashboard | Read Reviews (11) |
IT and Other Capabilities
for Whatfix
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (69) |
| Data Export | Read Reviews (64) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (69) |
| Data Export | Read Reviews (64) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (244) |
| Email Support | Read Reviews (160) |
| Phone Support | Read Reviews (109) |
| 24/7 Support | Read Reviews (869) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (244) |
| Email Support | Read Reviews (160) |
| Phone Support | Read Reviews (109) |
| 24/7 Support | Read Reviews (869) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Custom Reports | Read Reviews (116) |
| Analytics | Read Reviews (48) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Custom Reports | Read Reviews (116) |
| Analytics | Read Reviews (48) |
Failure Risk Guidance Security Report
?for Whatfix
Overall Risk Meter
Top Failure Risks for Whatfix
Vendor Profile Details
Company Name
Whatfix
Company Website
https://whatfix.com/HQ Location
San Jose, CA
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