About Whatfix
Whatfix is a Digital Adoption platform enabling users to leverage business applications fully, improve on-boarding experience, provide personalized training, deliver self-service support across product suites and more. It helps enhance user efficiency, enterprise productivity and business outcomes by making it simple for users to adopt technology. Whatfix can be used on Salesforce, MS Dynamics, Oracle CRM and other platforms ensuring successful adoption and usage of these applications.
Whatfix features include provision for personalized context-based help with useful information in-app, walkthroughs and content, enabling enterprises with training effectiveness, micro-learning plans and integration with the LMS system.
Whatfix enables round-the-clock customer support and user help with its knowledge base aggregation feature, and content creation with zero-coding. Insights on user engagement and content relevance, and feedback on walkthroughs is provided by the analytics feature and its integration with survey tools
Evaluating Whatfix for your Digital Experience Platform need?
Our AI advisor, Wyz, harnessed 2299 insights from peers and experts who used Whatfix to help you determine how well it fits your Digital Experience Platform needs.
Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Whatfix solves your Digital Experience Platform needs.
Customer Testimonials
Steven Vastenhoud
Business Process Manager
ManpowerGroup NL
Steven Vastenhoud
Business Process Manager
ManpowerGroup NL
Adam Shapiro
Senior Business Analyst
CardinalHealth
Adam Shapiro
Senior Business Analyst
CardinalHealth
Sonya Wheatley
IT Manager – Salesforce Administrator
Goodwin Recruiting
Sonya Wheatley
IT Manager – Salesforce Administrator
Goodwin Recruiting
Case Studies
Peer and Expert Opinions
for
Whatfix
Goals
Scale onboarding best practices and Improve sales productivity are the most popular goals peers achieved using Whatfix .
Channels
It is the best suited for phone calls, website, video, channels.
Processes
Peers recommend Enhancing digital adoption via personalized onboarding, Reduce support calls, engagement management, as the business processes that they have been most satisfied while using Whatfix .
Read Peer and Expert Experience for Business Use Cases
BUSINESS USE CASE
SATISFACTION
PEER EXPERIENCES
"...We use if for onboarding right now and plan to expand that into support uses as well as marketing and promotional use cases...."
Peer review by Brett A., Director Technical Services, Information Technology and Services
"...We use to get a lot of calls from users in our support center asking help on making various modifications on platform...."
Peer review by Mohit jain, Information Technology and Services
"...We found the Whatfix team was friendly and engaged well from initial negotiations all the way to support post-sale...."
Peer review by Phil W, Senior Sales Operations Manager UKI & WER, Computer Software
engaging and following up
+20 more business use cases
Our AI advisor, Wyz, harnessed 2299 insights from peers and experts to help you assess how these Whatfix use cases fit your Digital Experience Platform needs.
Popular Business Setting
for
Whatfix
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Whatfix to Scale onboarding best practices and Improve sales productivity
Verify if it works for youWhatfix Alternatives
Peer and Expert Opinion on Features
for
Whatfix
- Low
- Medium
- High
Personalization
In-app digital guidance
Ticketing
Alerts: popups & Notifications
Dashboard
IT and Other Capabilities
for
Whatfix
- Low
- Medium
- High
data
Data Import
Data Export
Support
Phone Support
Chat Support
Email Support
24/7 Support
Other
Failure Risk Guidance Security Report ?
Overall Risk Meter
Top Failure Risks for Whatfix
Vendor Profile Details
