Quadient CCM platform Overview

Quadient helps organizations create impactful customer connections. The company drives meaningful customer experiences globally.

Use Cases

Customers recommend Engagement Management, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Quadient CCM platform.

Other use cases:

  • Contract Management
  • Workflow Management
  • International Marketing
  • Collaboration
  • Digital Signature
  • Product Marketing
  • Training & Onboarding
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Quadient CCM platform.

Other priorities:

  • Improve Internal Communications
  • Launch New Products
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Improve Efficiency
  • Establish Thought Leadership
  • Acquire Customers
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Quadient CCM platform Use-Cases and Business Priorities: Customer Satisfaction Data

Quadient CCM platform works with different mediums / channels such as Mobile. Phone Calls. and Omnichannel.

Quadient CCM platform's features include Personalization, Alerts: Popups & Notifications, and Templates. and Quadient CCM platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Quadient CCM platform analytics capabilities include Custom Reports, and Analytics.

Reviews

"We now manage outgoing mail in a very agile way; we’ve reduced our costs and given staff time back in their day. Working with Quadient has been a good experience." - Richard Pearce

Quadient CCM platform, Signable, CoConstruct, Contentsquare, CloudFlare, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Quadient CCM platform

Top Industries

  • Education
  • Design
  • Construction

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Quadient CCM platform is popular in Education, Design, and Construction and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Quadient CCM platform Use Cases

What makes Quadient CCM platform ideal for Engagement Management?

What makes Quadient CCM platform ideal for Communication Management?

What solutions does Quadient CCM platform provide for Helpdesk Management?

How does Quadient CCM platform address your Contract Management Challenges?

What makes Quadient CCM platform ideal for Workflow Management?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Quadient CCM platform solved their Digital Experience Platform needs. Cuspera uses 664 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Quadient CCM platform testimonial

Richard Pearce

Facilities & Insurance Manager

Grand Union Housing Group

We now manage outgoing mail in a very agile way; we’ve reduced our costs and given staff time back in their day. Working with Quadient has been a good experience. Testimonial By Richard Pearce
Quadient CCM platform testimonial

Antony lyall

Finance Manager'

Bright Seeds

The process is totally transparent. We can clearly see where mailings are within the System. Importantly, if any fail for any reason, Such as an error in a postal address, we’re Notified by email so that we can take action. Mailings go the same day; it’s very efficient. Testimonial By Antony lyall
Quadient CCM platform testimonial

Ed Fox

Controller

Groov-Pin

The Quadient implementation specialist was great to work with and helped us move from concept to practice in an extremely short period of time Testimonial By Ed Fox
CUSTOMERS TESTIMONIALS
Quadient CCM platform testimonial

Richard Pearce

Facilities & Insurance Manager

Grand Union Housing Group

We now manage outgoing mail in a very agile way; we’ve reduced our costs and given staff time back in their day. Working with Quadient has been a good experience. Testimonial By Richard Pearce
Quadient CCM platform testimonial

Antony lyall

Finance Manager'

Bright Seeds

The process is totally transparent. We can clearly see where mailings are within the System. Importantly, if any fail for any reason, Such as an error in a postal address, we’re Notified by email so that we can take action. Mailings go the same day; it’s very efficient. Testimonial By Antony lyall
Quadient CCM platform testimonial

Ed Fox

Controller

Groov-Pin

The Quadient implementation specialist was great to work with and helped us move from concept to practice in an extremely short period of time Testimonial By Ed Fox

Case Studies

COMPANY INDUSTRY CASE STUDIES
Quadient CCM platform case study
Construction
Construction
Case Study Hilti

How Hilti leverages Quadient’s Customer Journey Mapping for exceptional customer experiences

Read More
Quadient CCM platform case study
Information Technology and Services
Information Technology and Services
Case Study Automated HealthCare Solutions

How Quadient software and hardware revolutionize Automated HealthCare Solutions’ document processes

Read More
Quadient CCM platform case study
Education
Education
Case Study Frederick County Public Schools

How Frederick County Public Schools Ensured Student Education During Remote Learning with Impress Distribute by Quadient

Read More

Video

Quadient Brand Anthem

Video Thumbnail

Frequently Asked Questions(FAQ)

for Quadient CCM platform

What is Quadient CCM platform?

Quadient CCM platform is an enterprise communications platform that enables to creation, design and delivery of in-brand personalized messages to the customers in their preferred digital or non-digital format. It helps organizations deliver exceptional experiences by providing centralized management of customer communications. It quickly creates, approves and delivers omnichannel communications from a single unified platform. It also helps to manage, track and approve communications quickly and easily.

It offers a simple drag-and-drop layout design that allows for managing customer communications across channels. It automates the customer communication workflow and delivers documents via email, print, or outsourcing. It also improves the customer experience, drives in-store traffic, and increases efficiency by serving customers with accurate information at the right time and at a low cost.

What is Quadient CCM platform used for?

Quadient CCM platform is a Digital Experience Platform Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Engagement Management, Communication Management and Helpdesk Management .

What are the top features of Quadient CCM platform?

Personalization, Alerts: popups & Notifications and Templates are some of the top features of Quadient CCM platform.

Who uses Quadient CCM platform?

Quadient CCM platform is used by Education, Design and Construction among other industries.

What are Quadient CCM platform alternatives?

Signable, CoConstruct, Contentsquare and CloudFlare are popular alternatives for Quadient CCM platform.

Where is Quadient CCM platform located?

Quadient CCM platform is headquartered at Appenzell, Switzerland.
lightning

Peers used Quadient CCM platform for engagement management and communication management

Quadient CCM platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.87/5

Read Reviews (109)
Analytics

4.77/5

Read Reviews (30)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.87/5

Read Reviews (109)
Analytics

4.77/5

Read Reviews (30)

Software Failure Risk Guidance

?

for Quadient CCM platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Quadient CCM platform

Quadient SA News

Stasher and Quadient Partner to Launch Nationwide Luggage Storage Using UK Smart ...

Quadient and Stasher have partnered to launch a nationwide luggage storage service in the UK, leveraging Quadient's smart locker technology to provide secure and convenient storage solutions for travelers across the country.

07/05/2025 - source

Quadient Named a Leader in the SPARK Matrix : Customer

Quadient has been named a Leader in the 2025 SPARK Matrix: Customer Communication Management report by QKS Group, recognized for its advanced AI-powered features such as sentiment analysis, multi-language translation, and PII detection, marking its fifth consecutive year receiving this distinction.

23/04/2025 - source

Quadient Named a Leader in the SPARK Matrix: Customer Communication Management Report for 2025 | 24.04.25 | finanzen.at

Quadient has been recognized as a leader in the SPARK Matrix for Customer Communication Management in 2025.

23/04/2025 - source

Quadient SA Feeds

Quadient Surpasses 25,000 Global Locker Installations with U.S. Package Concierge Acquisition, Setting Sights on Exceeding 100M of Locker Revenue in 2025 - Yahoo Finance UK

Quadient has installed over 25,000 lockers worldwide after acquiring U.S. Package Concierge and aims to exceed 100 million in locker revenue by 2025.

17/12/2024 - source

Quadient : sales reach ME797 over 9 months

Quadient's sales reached ME797 over nine months, highlighting the company's financial performance.

26/11/2024 - source

Quadient S . A . - Q3 2024 : accelerated growth in Digital at c . +9 % and surge in Lockers at +14 %, in line with Capital Markets Day ambitions

Quadient reported Q3 2024 growth with a 9% increase in Digital and 14% in Lockers, aligning with Capital Markets Day goals.

26/11/2024 - source

Quadient SA Profile

Company Name

Quadient SA

Company Website

https://www.quadient.com/

HQ Location

Appenzell, Switzerland

Employees

1001-5000

Social

Financials

PRIVATE