Quadient CCM platform Overview
Quadient helps organizations create impactful customer connections. The company drives meaningful customer experiences globally.
Use Cases
Customers recommend Engagement Management, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Quadient CCM platform.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Quadient CCM platform.
Quadient CCM platform Use-Cases and Business Priorities: Customer Satisfaction Data
Quadient CCM platform works with different mediums / channels such as Mobile. Phone Calls. and Omnichannel.
Quadient CCM platform's features include Personalization, Alerts: Popups & Notifications, and Templates. and Quadient CCM platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Quadient CCM platform analytics capabilities include Custom Reports, and Analytics.
Reviews
"The rollout of Quadient Impress has more than met the objectives we had for this project. We have a good working relationship with Quadient; the team is very approachable and designed something that is a bit out of the norm. They’ve gone above and b...eyond to deliver what we needed." - Neil Gregory
Quadient CCM platform, Signable, CoConstruct, Contentsquare, CloudFlare, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Quadient CCM platform
Top Industries
- Education
- Design
- Construction
Popular in
- Mid Market
- Small Business
- Enterprise
Quadient CCM platform is popular in Education, Design, and Construction and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Quadient CCM platform Use Cases
How can Quadient CCM platform enhance your Engagement Management process?
What benefits does Quadient CCM platform offer for Communication Management?
Why is Quadient CCM platform the best choice for Helpdesk Management?
How does Quadient CCM platform facilitate Contract Management?
How efficiently Does Quadient CCM platform manage your Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well Quadient CCM platform solved their Digital Experience Platform needs. Cuspera uses 664 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The rollout of Quadient Impress has more than met the objectives we had for this project. We have a good working relationship with Quadient; the team is very approachable and designed something that is a bit out of the norm. They’ve gone above and beyond to deliver what we needed. Testimonial By Neil Gregory |
|
We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been paramount. With the visibility and insights that we... gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets. |
|
To be able to properly weigh, sort, and stamp a large quantity of mail is greatly beneficial. Quadient’s products are easy to use, and if you’re looking for an upgrade or downgrade from your current set up, they always seem to have what you need. Their service technicians and customer service repre...sentatives have always been great as well. We’re very glad to have them as part of our team. They’ve been tremendously helpful and guided us throughout this entire process whenever we needed it. We only reach out if there are problems and there’s almost never any. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Neil Gregory Customer Success Director The ONTO Group |
The rollout of Quadient Impress has more than met the objectives we had for this project. We have a good working relationship with Quadient; the team is very approachable and designed something that is a bit out of the norm. They’ve gone above and beyond to deliver what we needed. Testimonial By Neil Gregory |
|
Catherine Moulinier Customer Experience Manager Hilti |
We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been paramount. With the visibility and insights that we... gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets. |
|
Scott Flenniken Assistant Office Manager Larrimer & Larrimer |
To be able to properly weigh, sort, and stamp a large quantity of mail is greatly beneficial. Quadient’s products are easy to use, and if you’re looking for an upgrade or downgrade from your current set up, they always seem to have what you need. Their service technicians and customer service repre...sentatives have always been great as well. We’re very glad to have them as part of our team. They’ve been tremendously helpful and guided us throughout this entire process whenever we needed it. We only reach out if there are problems and there’s almost never any. |
Case Studies
CASE STUDY Engie
CASE STUDY Not-for-profit Organization
CASE STUDY Jumio
CASE STUDY Doctricks
CASE STUDY Arizona Country Club
CASE STUDY Hospitality
Video
Quadient Brand Anthem
Frequently Asked Questions(FAQ)
for Quadient CCM platform
What is Quadient CCM platform?
Quadient CCM platform is an enterprise communications platform that enables to creation, design and delivery of in-brand personalized messages to the customers in their preferred digital or non-digital format. It helps organizations deliver exceptional experiences by providing centralized management of customer communications. It quickly creates, approves and delivers omnichannel communications from a single unified platform. It also helps to manage, track and approve communications quickly and easily.
It offers a simple drag-and-drop layout design that allows for managing customer communications across channels. It automates the customer communication workflow and delivers documents via email, print, or outsourcing. It also improves the customer experience, drives in-store traffic, and increases efficiency by serving customers with accurate information at the right time and at a low cost.
What is Quadient CCM platform used for?
What are the top features of Quadient CCM platform?
Who uses Quadient CCM platform?
What are Quadient CCM platform alternatives?
Where is Quadient CCM platform located?
Peers used Quadient CCM platform for engagement management and communication management
Quadient CCM platform Competitors
Quadient CCM platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
Software Failure Risk Guidance
?for Quadient CCM platform
Overall Risk Meter
Top Failure Risks for Quadient CCM platform
Quadient SA News
Quadient Wins IDC 2025 SaaS Award for Customer Satisfaction in Accounts Receivable
Quadient has been awarded the IDC 2025 SaaS Subscription Management Customer Satisfaction Award for its Accounts Receivable solution. This recognition highlights Quadient's commitment to enhancing finance operations through human-centric automation. Quadient AR offers features like instant visibility into outstanding balances and predictive insights using AI, helping businesses improve cash flow management and strategic decision-making.
Quadient SA: Availability of the 2025 half-year financial report
Quadient has announced the availability of its 2025 half-year financial report, which includes condensed consolidated financial statements and other regulatory information. The report is accessible on Quadient's Investor Relations website and the AMF's site.
Quadient Named Most Valuable Pioneer in AI Maturity Matrix for Customer Communications Management by QKS Group | Quadient
Quadient has been recognized as the Most Valuable Pioneer in the AI Maturity Matrix for Customer Communications Management by QKS Group. This award highlights Quadient's excellence in AI strategy and innovation within the CCM space. Quadient Inspire, their CCM solution, leverages AI to enhance content creation speed and communication output, showcasing the company's leadership in AI-driven transformation.
Quadient Named Most Valuable Pioneer in AI Maturity Matrix - GlobeNewswire
Quadient has been recognized as the 'Most Valuable Pioneer' by QKS Group for its leadership in AI maturity within customer communications management (CCM). The award highlights Quadient's advanced integration of generative AI, which enhances content creation and communication efficiency. Quadient Inspire, their flagship solution, accelerates content creation by 50% and supports multilingual translation, ensuring compliance and quality across channels.
Quadient SA Profile
Company Name
Quadient SA
Company Website
https://www.quadient.com/HQ Location
Appenzell, Switzerland
Employees
1001-5000
Social
Financials
PRIVATE
