Quadient CCM platform Overview

Quadient helps organizations create impactful customer connections. The company drives meaningful customer experiences globally.

Use Cases

Customers recommend Engagement Management, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Quadient CCM platform.

Other use cases:

  • Contract Management
  • Workflow Management
  • International Marketing
  • Collaboration
  • Digital Signature
  • Product Marketing
  • Training & Onboarding
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Quadient CCM platform.

Other priorities:

  • Improve Internal Communications
  • Launch New Products
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Improve Efficiency
  • Establish Thought Leadership
  • Acquire Customers
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Quadient CCM platform Use-Cases and Business Priorities: Customer Satisfaction Data

Quadient CCM platform works with different mediums / channels such as Mobile. Phone Calls. and Omnichannel.

Quadient CCM platform's features include Personalization, Alerts: Popups & Notifications, and Templates. and Quadient CCM platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Quadient CCM platform analytics capabilities include Custom Reports, and Analytics.

Reviews

"We Chose The Ds-1200 G4i Folder Inserter Because It Allows Us To Enhance Our Existing Offerings And Speed The Turnaround Times For Our Match Mailing Customers. This Machine Brings Sophisticated Strength To Our Intelligent Inserting Capabilities That... Include Inserting Verification And Hipaa Compliant Inserting For Industry Sectors Such As Financial, Medical, Insurance And Higher Education." - Johnhenry Ruggieri

Quadient CCM platform, Signable, CoConstruct, Contentsquare, CloudFlare, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Quadient CCM platform

Top Industries

  • Education
  • Design
  • Construction

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Quadient CCM platform is popular in Education, Design, and Construction and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Quadient CCM platform Use Cases

How can Quadient CCM platform enhance your Engagement Management process?

How does Quadient CCM platform address your Communication Management Challenges?

How can Quadient CCM platform optimize your Helpdesk Management Workflow?

What Are the key features of Quadient CCM platform for Contract Management?

How does Quadient CCM platform address your Workflow Management Challenges?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Quadient CCM platform solved their Digital Experience Platform needs. Cuspera uses 664 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Quadient CCM platform testimonial

Johnhenry Ruggieri

President

Sundance

We Chose The Ds-1200 G4i Folder Inserter Because It Allows Us To Enhance Our Existing Offerings And Speed The Turnaround Times For Our Match Mailing Customers. This Machine Brings Sophisticated Strength To Our Intelligent Inserting Capabilities That Include Inserting Verification And Hipaa Complian...t Inserting For Industry Sectors Such As Financial, Medical, Insurance And Higher Education.

Testimonial By Johnhenry Ruggieri
Quadient CCM platform testimonial

Scott Roth

SVP, IT Enterprise Solutions

Lincoln Financial Group

We got significant savings from this implementation, right off the bat. The team was able to turn off a considerable number of printed notices around statements. It was a huge win. Testimonial By Scott Roth
Quadient CCM platform testimonial

Richard Pearce

Facilities & Insurance Manager

Grand Union Housing Group

We now manage outgoing mail in a very agile way; we’ve reduced our costs and given staff time back in their day. Working with Quadient has been a good experience. Testimonial By Richard Pearce
CUSTOMERS TESTIMONIALS
Quadient CCM platform testimonial

Johnhenry Ruggieri

President

Sundance

We Chose The Ds-1200 G4i Folder Inserter Because It Allows Us To Enhance Our Existing Offerings And Speed The Turnaround Times For Our Match Mailing Customers. This Machine Brings Sophisticated Strength To Our Intelligent Inserting Capabilities That Include Inserting Verification And Hipaa Complian...t Inserting For Industry Sectors Such As Financial, Medical, Insurance And Higher Education.

Testimonial By Johnhenry Ruggieri
Quadient CCM platform testimonial

Scott Roth

SVP, IT Enterprise Solutions

Lincoln Financial Group

We got significant savings from this implementation, right off the bat. The team was able to turn off a considerable number of printed notices around statements. It was a huge win. Testimonial By Scott Roth
Quadient CCM platform testimonial

Richard Pearce

Facilities & Insurance Manager

Grand Union Housing Group

We now manage outgoing mail in a very agile way; we’ve reduced our costs and given staff time back in their day. Working with Quadient has been a good experience. Testimonial By Richard Pearce

Case Studies

CASE STUDY Engie

Engie bolsters Green Gas initiative with completely revamped customer communications in just two months with Quadient

CASE STUDY Arizona Country Club

Cloud-powered financial agility: Arizona Country Club's Quadient AP journey

CASE STUDY Not-for-profit Organization

Streamlining AP processes in a not-for-profit organization

CASE STUDY Hospitality

Unleashing the Potential of Quadient AP in the hospitality industry

Financial Services

CASE STUDY Jumio

Jumio, a leading identity verification company, helped a global financial services company improve customer onboarding speed and reduce fraud by 95%.

CASE STUDY Doctricks

Quadient Inspire Evolve revolutionizes workload management for Doctricks

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Quadient Brand Anthem

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Frequently Asked Questions(FAQ)

for Quadient CCM platform

What is Quadient CCM platform?

Quadient CCM platform is an enterprise communications platform that enables to creation, design and delivery of in-brand personalized messages to the customers in their preferred digital or non-digital format. It helps organizations deliver exceptional experiences by providing centralized management of customer communications. It quickly creates, approves and delivers omnichannel communications from a single unified platform. It also helps to manage, track and approve communications quickly and easily.

It offers a simple drag-and-drop layout design that allows for managing customer communications across channels. It automates the customer communication workflow and delivers documents via email, print, or outsourcing. It also improves the customer experience, drives in-store traffic, and increases efficiency by serving customers with accurate information at the right time and at a low cost.

What is Quadient CCM platform used for?

Quadient CCM platform is a Digital Experience Platform Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Engagement Management, Communication Management and Helpdesk Management .

What are the top features of Quadient CCM platform?

Personalization, Alerts: popups & Notifications and Templates are some of the top features of Quadient CCM platform.

Who uses Quadient CCM platform?

Quadient CCM platform is used by Education, Design and Construction among other industries.

What are Quadient CCM platform alternatives?

Signable, CoConstruct, Contentsquare and CloudFlare are popular alternatives for Quadient CCM platform.

Where is Quadient CCM platform located?

Quadient CCM platform is headquartered at Appenzell, Switzerland.
lightning

Peers used Quadient CCM platform for engagement management and communication management

Quadient CCM platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.87/5 ★

Read Reviews (109)
Analytics

4.77/5 ★

Read Reviews (30)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.87/5 ★

Read Reviews (109)
Analytics

4.77/5 ★

Read Reviews (30)

Software Failure Risk Guidance

?

for Quadient CCM platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Quadient CCM platform

Quadient SA News

Awards

Quadient recognized for the quality of its financial communication at the 2025 Transparency Awards - GlobeNewswire

Quadient received the Transparency Prize in the Outside SBF 120 category at the 2025 Transparency Awards, recognizing its excellence in financial communication. The award, organized by Labrador, evaluated 135 French listed companies on transparency criteria such as accessibility, accuracy, and clarity in public disclosures.

M&A

Quadient Accelerates its Digital Financial Automation - GlobeNewswire

Quadient has acquired Serensia, a French government-accredited electronic invoicing platform, to enhance its digital financial automation strategy in Europe. This move gives Quadient advanced Partner Dematerialization Platform (PDP) capabilities and certified access to the Peppol network, positioning the company to support compliance with upcoming mandatory e-invoicing regulations across France and Europe.

Product

Quadient Advances AI Capabilities to Help Organizations Power Better Customer ... - WhatTheyThink

Quadient has enhanced its AI capabilities within its customer communications management solutions. The updates focus on improving automation, personalization, and analytics to help organizations deliver more effective customer experiences. These advancements enable businesses to streamline workflows, increase engagement, and optimize omnichannel communications using Quadients platform.

Product

Quadient Advances AI Capabilities to Help Organizations Power Better Customer Interactions and Revenue Growth - GlobeNewswire

Quadient has launched advanced AI features in its Inspire customer communications management platform. New capabilities include real-time sentiment analysis, language translation, and PII detection. These enhancements enable organizations to speed up content creation by up to 50% and double communication output, supporting highly personalized, omnichannel customer engagement while maintaining security and compliance.

Quadient SA Profile

Company Name

Quadient SA

Company Website

https://www.quadient.com/

HQ Location

Appenzell, Switzerland

Employees

1001-5000

Social

Financials

PRIVATE