Quadient CCM platform Overview
This is a summary of the comprehensive capabilities and benefits of Quadient CCM platform based on over 664 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Quadient CCM platform, Contentsquare, Whatfix, Kurtosys, Optimizely Digital Experience Platform, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Quadient CCM platform is right for your needs? Our Cuspera AI engine can evaluate how Quadient CCM platform fits your specific business needs, industry, and context. Get your personalized assessment report today.
Quadient CCM platform supports business activities such as:
- Engagement Management
- Communication Management
- Helpdesk Management
- Contract Management
- Workflow Management
Quadient CCM platform can help you with many business goals, such as Enhance Customer Relationships, Improve ROI, Improve Internal Communications, Launch New Products, Increase Sales & Revenue, etc. It can help manage these activities if you use Mobile Phone Calls and Omnichannel for these needs. As a solution, Quadient CCM platform's capabilities include Personalization, Alerts: Popups & Notifications, and Templates.
Quadient CCM platform Education Vertical is its biggest customer base.
Reviews
"We Chose The Ds-1200 G4i Folder Inserter Because It Allows Us To Enhance Our Existing Offerings And Speed The Turnaround Times For Our Match Mailing Customers. This Machine Brings Sophisticated Strength To Our Intelligent Inserting Capabilities That... Include Inserting Verification And Hipaa Compliant Inserting For Industry Sectors Such As Financial, Medical, Insurance And Higher Education. " - Johnhenry Ruggieri
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Quadient CCM platform solved their Digital Experience Platform needs. Cuspera uses 664 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities peers achieved using Quadient CCM platform.
Use Cases
Peers recommend Engagement Management , Communication Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Quadient CCM platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.91/5 ★ |
"...Quadient Inspire has enabled us to compete and engage our clients with innovative solutions...." Peer review by Large Enterprise Computer Services Company, Large Enterprise Computer Services Company |
| engaging and following up |
4.85/5 ★ |
"...KPIs and objectives are being met when they have properly targeted, personalised campaigns, as that s what s driving customer engagement...." Peer review by Julian Lee, Technical Director, Digital Alchemy |
| Communication Management with Mobile |
4.80/5 ★ |
"...Both organizations have selected Quadient Inspire, the leading Customer Communications Management (CCM) solution...." Two of the Largest Global Insurance Companies Select Award-Winning CCM Solution Quadient Inspire |
| sending & publishing communications |
3.30/5 ★ |
"...Results Estimated annual savings of 8,500 with postage cost control and employees able to send post from wherever they are without leaving their desks invaluable when the pandemic kept staff out of the office in 2020. ..." Case Study Grand Union Housing Group |
| Helpdesk Management with Phone Calls and Omnichannel |
4.24/5 ★ |
"...Inspire Interactive helps front-office and call center users create personalized omnichannel communications. ..." Quadient Inspire Suite Overview Video |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.91/5 ★ |
"...Quadient Inspire has enabled us to compete and engage our clients with innovative solutions...." Peer review by Large Enterprise Computer Services Company, Large Enterprise Computer Services Company |
|
| engaging and following up |
4.91/5 ★ |
| Communication Management with Mobile |
4.80/5 ★ |
"...Both organizations have selected Quadient Inspire, the leading Customer Communications Management (CCM) solution...." Two of the Largest Global Insurance Companies Select Award-Winning CCM Solution Quadient Inspire |
|
| sending & publishing communications |
4.80/5 ★ |
| Helpdesk Management with Phone Calls and Omnichannel |
4.24/5 ★ |
"...Inspire Interactive helps front-office and call center users create personalized omnichannel communications. ..." Quadient Inspire Suite Overview Video |
|
20+ more Business Use Cases
Our AI advisor, Wyz, harnessed 664 insights from peers and experts to help you assess how these Quadient CCM platform use cases fit your Digital Experience Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We Chose The Ds-1200 G4i Folder Inserter Because It Allows Us To Enhance Our Existing Offerings And Speed The Turnaround Times For Our Match Mailing Customers. This Machine Brings Sophisticated Strength To Our Intelligent Inserting Capabilities That Include Inserting Verification And Hipaa Complian...t Inserting For Industry Sectors Such As Financial, Medical, Insurance And Higher Education. |
|
The rollout of Quadient Impress has more than met the objectives we had for this project. We have a good working relationship with Quadient; the team is very approachable and designed something that is a bit out of the norm. They’ve gone above and beyond to deliver what we needed. Testimonial By Neil Gregory |
|
When quadient presented impress and showed what it could do for us, it honestly revolutionized the way that we do the business and the mail process. It cut our time down considerably. We saw that a single person was able to take a 6–8-hour process down to less than 2 hours. Within our first year, w...e realized over $250,000 in postage savings alone and achieved roi in less than 10 months. That was the big impact for us. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Johnhenry Ruggieri President Sundance |
We Chose The Ds-1200 G4i Folder Inserter Because It Allows Us To Enhance Our Existing Offerings And Speed The Turnaround Times For Our Match Mailing Customers. This Machine Brings Sophisticated Strength To Our Intelligent Inserting Capabilities That Include Inserting Verification And Hipaa Complian...t Inserting For Industry Sectors Such As Financial, Medical, Insurance And Higher Education. |
|
Neil Gregory Customer Success Director The ONTO Group |
The rollout of Quadient Impress has more than met the objectives we had for this project. We have a good working relationship with Quadient; the team is very approachable and designed something that is a bit out of the norm. They’ve gone above and beyond to deliver what we needed. Testimonial By Neil Gregory |
|
ed dibeler chief information officer Automated healthcare solutions |
When quadient presented impress and showed what it could do for us, it honestly revolutionized the way that we do the business and the mail process. It cut our time down considerably. We saw that a single person was able to take a 6–8-hour process down to less than 2 hours. Within our first year, w...e realized over $250,000 in postage savings alone and achieved roi in less than 10 months. That was the big impact for us. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
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Case Study SunDanceRead More |
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Case Study HiltiRead More |
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Case Study Automated HealthCare SolutionsRead More |
Frequently Asked Questions(FAQ)
for Quadient CCM platform
What is Quadient CCM platform?
What is Quadient CCM platform used for?
What are the top features of Quadient CCM platform?
Who uses Quadient CCM platform?
What are Quadient CCM platform alternatives?
Where is Quadient CCM platform located?
Popular Business Setting
for Quadient CCM platform
Top Industries
- Education
- Design
- Construction
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Quadient CCM platform to Enhance customer relationships and Improve ROI
Quadient CCM platform Alternatives
Peer and Expert Opinion on Features
for Quadient CCM platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (39) |
| Alerts: popups & Notifications | Read Reviews (18) |
| Templates | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (39) |
| Alerts: popups & Notifications | Read Reviews (18) |
| Templates | Read Reviews (9) |
IT and Other Capabilities
for Quadient CCM platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (74) |
| Data Export | Read Reviews (31) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (74) |
| Data Export | Read Reviews (31) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (86) |
| Email Support | Read Reviews (19) |
| Chat Support | Read Reviews (5) |
| Phone Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (86) |
| Email Support | Read Reviews (19) |
| Chat Support | Read Reviews (5) |
| Phone Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
Software Failure Risk Guidance
?for Quadient CCM platform
Overall Risk Meter
Top Failure Risks for Quadient CCM platform
Vendor Profile Details
Company Name
Quadient
Company Website
https://www.quadient.com/HQ Location
Appenzell, Switzerland
Employees
1001-5000
Social
Financials
PRIVATE
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