Answerbase Overview

Answerbase offers Q&A software solutions for product inquiries, customer communities, and self-help knowledge bases. Users can find answers and support efficiently through the platform.

Use Cases

Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Answerbase.

Other use cases:

  • Content Management
  • Collaboration
  • Loyalty Management
  • Digital Marketing
  • Advertisement
  • White Labeling
  • Lifetime Value Management
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Answerbase.

Other priorities:

  • Increase Customer Life Time Value
  • Enhance Customer Relationships
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
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Answerbase Use-Cases and Business Priorities: Customer Satisfaction Data

Answerbase works with different mediums / channels such as Website, User Generated Content, and Blogs,

Answerbase's features include SEO, Widgets, Gamification, etc.


"...Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform...." Peer review

Answerbase, inSided, livepro, DokuWiki, Lighthouse Desktop, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Answerbase

Top Industries

  • Publishing
  • Sports
  • Information Technology and Services

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Answerbase is popular in Publishing, Sports, and Information Technology And Services and is widely used by Small Business, Enterprise, and Large Enterprise.

Comprehensive Insights on Answerbase Use Cases

How does Answerbase address your Engagement Management Challenges?

Answerbase offers tools for customizing, managing, and growing an engaging platform. These tools reduce duplicate inquiries, attract new customers, and increase customer retention and lifetime value. The platform seamlessly integrates with websites and provides a consistent user experience.
"...Answerbase engages customers to answer up to 97% of other customer questions while generating valuable content for your business. ..." Customer Community Q&A Software

How efficiently Does Answerbase manage your Knowledge Management?

Answerbase provides a platform for users to ask and answer questions, enabling them to access knowledge and browse content. The platform facilitates the creation of knowledge bases, which can be customized and managed by administrators. Answerbase offers solutions for customer support, e-commerce, and internal collaboration.
"...Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site...." Peer review

How can Answerbase optimize your Helpdesk Management Workflow?

What benefits does Answerbase offer for Content Management?

How can Answerbase optimize your Collaboration Workflow?

15+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Answerbase solved their Knowledge Management needs. Cuspera uses 510 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.


Google's Helpful Content System: Ecommerce SEO: and How AI Generates SEO & Conversion Efficiency

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Frequently Asked Questions(FAQ)

for Answerbase

What is Answerbase?

Answerbase is a Q&A Platform that enables setting up of a knowledge base with Q&A content for the business, assists in ecommerce conversion rate optimization, and positively impacts SEO. It can be used in businesses of all sizes including large enterprises.

Answerbase features include Q&A Widgets and Widget builders, Customizable Responsive Design, Community Q&A Capabilities, Single Sign-­On, Login and Registration, Content Moderation & Management, Manage User Accounts & Profile Management Tools and more.

The Q&A Widgets and Widget builders feature enables integration of the Q&A functionality into the existing website. The Customizable Responsive Design feature enables seamless integration with the current site and supports Q&A interaction whether on computer, tablet or mobile phone. The Content Moderation & Management feature provides tools for easy distribution, review and approval of the Q&A content in addition to new inquiry assignment, reporting tools, spam controls, and more.

What is Answerbase used for?

Answerbase is a Knowledge Management Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Knowledge Management and Helpdesk Management .

What are the top features of Answerbase?

SEO, Widgets and Gamification are some of the top features of Answerbase.

Who uses Answerbase?

Answerbase is used by Publishing, Sports and Information Technology And Services among other industries.

What are Answerbase alternatives?

InSided, Livepro, DokuWiki and Lighthouse Desktop are popular alternatives for Answerbase.

Where is Answerbase located?

Answerbase is headquartered at Carrer de Sants 125, pral 1a, Barcelona, Barcelona 08028, ES.

Peers used Answerbase for engagement management and knowledge management

Answerbase Features

  • Low
  • Medium
  • High
Custom Reports


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Custom Reports


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Answerbase Integrations

Answerbase integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import
Data Export

Software Failure Risk Guidance


for Answerbase

Overall Risk Meter

Low Medium High

Top Failure Risks for Answerbase

Lumin Creative Profile

Company Name

Lumin Creative

HQ Location

Carrer de Sants 125, pral 1a, Barcelona, Barcelona 08028, ES