cuspera logo CUSPERA

Compare Answerbase vs livepro

Comparison Summary

For Answerbase vs livepro comparison, Our AI algorithm looked at 1430 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Answerbase and livepro to solve their respective business needs.

Pros and cons of Answerbase and livepro

Answerbase is more suited to businesses that require Engagement Management with Website and Knowledge Management with Website where as livepro is focused towards Knowledge Management and Engagement Management .

logo Answerbase

Focus area

Software Failure Risk

  • low

logo livepro

Focus area

livepro is better than Answerbase for

Software Failure Risk

  • medium

About

Answerbase: Q&A Community and Support Software

livepro: Customer Experience Knowledge Management

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

26

41

Total Goals
(we found evidences for)

7

10

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


knowledge management


helpdesk management


content management



loyalty management





lifetime value management


generation of new leads



rating and review management


training & onboarding


communication management

sending & publishing communications


measuring customer satisfaction


measuring net promoter score


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management


social media analytics


social media management

social media analytics



sales call management


workflow management


customer case management


campaign analytics


campaign management

campaign analytics




Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Increase customer life time value

  • Enhance customer relationships

  • Establish thought leadership

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 4 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve internal communications

  • Improve consistency

  • Improve navigation

  • Improve efficiency

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • phone calls

  • user generated content

  • blogs

  • promotions

  • support groups

  • video

  • offline

  • on premises

  • website

  • e-mail

  • See 7 more
  • phone calls

  • user generated content

  • blogs

  • promotions

  • support groups

  • video

  • offline

  • on premises

  • website

  • e-mail

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting