InSided excels in engaging telecommunications and manufacturing industries with robust integration and analytics features, catering primarily to large enterprises and improving customer relationships. Meanwhile, Panviva finds a niche in healthcare and financial sectors, with strong compliance and reporting features, favoring small to enterprise-sized markets, helping improve ROI and efficiency. Each product serves distinct operational needs and industries, offering unique support and integration options.
Gainsight Customer Communities (formerly Insided): InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.
Panviva: Panviva transforms novice agents into experts using AI-powered guided knowledge management, ideal for regulated industries. The platform is offered by Upland Software.
Top use cases: Gainsight Customer Communities (formerly Insided) vs Panviva
Use cases tied to Gainsight Customer Communities (formerly Insided) and Panviva from verified data sources. Click any use case for supporting evidences.
| Gainsight Customer Communities (formerly Insided) | Panviva |
|---|---|
Top Capabilities: Gainsight Customer Communities (formerly Insided) vs Panviva
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Gainsight Customer Communities (formerly Insided) vs Panviva
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Gainsight Customer Communities (formerly Insided) vs Panviva
Share of peer evidence by company size for Gainsight Customer Communities (formerly Insided) and Panviva. Each product segments add up to 100%. Click any segment for supporting evidence.
| Gainsight Customer Communities (formerly Insided) | Panviva | |
|---|---|---|
| Key Capabilities Supported | inSided supports engagement management, helpdesk, community building, and more, making it a suitable choice for companies looking to foster customer engagement and build strong support communities. → | Panviva delivers capabilities in helpdesk management, collaboration, and contract management, appealing to businesses that prioritize internal document management and collaborative workflows. → |
| Business Goals | inSided helps companies acquire customers and enhance relationships, focusing on improving digital presence and internal communications. → | Panviva aims to improve ROI and efficiency, targeting businesses keen on maintaining consistency and scaling their operational best practices. → |
| Core Features | inSided boasts integration, data import/export, and custom reporting features, ideal for large-scale operations needing seamless data handling and in-depth analytics. → | Panviva is highlighted by strong compliance, reporting features, and ease of migration, tailored for organizations that focus on regulatory standards and smooth transitions. → |
| Vendor Support | inSided offers comprehensive 24/7 support including chat and phone, matching enterprises requiring constant and comprehensive support solutions. → | Panviva provides essential support via phone and email, supporting businesses that prefer straightforward and less complex assistance setups. → |
| Segments and Industries | inSided primarily serves large enterprises and is used extensively in telecommunications and IT services, indicating suitability for tech-driven and large-scale operations. → | Panviva is widely adopted in healthcare and financial services sectors, appealing to businesses in highly regulated and service-oriented industries. → |
| Operational Alignment | inSided integrates well into enterprise-level workflows, designed for high-volume, complex environments demanding detailed engagement strategies. → | Panviva fits operations requiring stringent compliance and efficient knowledge distribution, favoring industries with rigorous standards and diverse communication channels. → |
Applying your context and needs changes the comparison
Gainsight Customer Communities (formerly Insided) and Panviva: Best activities based on customer satisfaction
Most deployed common Activities for Gainsight Customer Communities (formerly Insided) and Panviva
How can Gainsight Customer Communities (formerly Insided) and Panviva optimize your Engagement Management Workflow?
"...User experience, design/customisation options, engaging for members, good notification system and ranks/levels...." Peer review by Marc C., Head of Community and Knowledge
"...Allowing the reps to be involved in the process improves adoption and engagement metrics...." Peer review by Ed F, Vice President of Health Plan Operations, Insurance
How can Gainsight Customer Communities (formerly Insided) and Panviva enhance your Helpdesk Management process?
"...I've even received special help and support when we were planning and launching our Community Champion Program...." Peer review by Cherise G.
"...We just recently brought on this product for our call center and support staff...." Peer review by Daniel A., Marketing Manager, Financial Services
What solutions does Gainsight Customer Communities (formerly Insided) and Panviva provide for Knowledge Management?
"...The Thinkwise community creates a central place to share knowledge, experience, and best practices from which all Thinkwise Platform developers can benefit...." Peer review by Moller Toma, Project Management Officer, ThinkWise
"...Panviva is a cloud knowledge management system that empowers your employees to provide top quality customer service...." Peer review from Panviva
What benefits does Gainsight Customer Communities (formerly Insided) and Panviva offer for Training & Onboarding?
"...Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly...." Peer review by Liza, Community Builder, Carrot LLC
"...Panviva has also made onboarding and training new staff easier, beginning with more quickly determining if the Crisis Clinic is the right opportunity for a new employee...." Case Study Kings County 2-1-1
Gainsight Customer Communities (formerly Insided) in Action: Unique Activities
Why is Gainsight Customer Communities (formerly Insided) the best choice for Content Management?
"...I also like the gamification, the possibility to add badges and curated content in a simple way...." Peer review by Juliana S., Community Specialist
Panviva in Action: Unique Activities
How efficiently Does Panviva manage your Collaboration?
"...This feeds a continual information-sharing loop and drives collaboration where it can make a difference. ..." Case Study MoneyMe
Integrations
Ecosystem partners each product commonly connects with.
Gainsight Customer Communities (formerly Insided)
News
Latest Gainsight Customer Communities (formerly Insided) news
Gainsight strengthens AI-Native customer retention team with three ...
Gainsight has appointed three new executives to bolster its AI-native customer retention team. Grant Clarke will lead the Atlas business unit, Jack Leidecker will oversee security as Chief Security Officer, and Vijay Jegan will drive internal AI transformation. These appointments highlight Gainsight's focus on AI-driven operations and security, aiming to enhance customer trust and retention outcomes.
Latest Panviva news
Upland Software Earns 43 Badges in G2’s Fall 2026 Market Reports
Upland Software earned 43 badges in G2's Fall 2026 Market Reports, highlighting its AI-powered solutions like Upland RightAnswers and Upland Panviva. These recognitions are based on customer reviews and reflect Upland's focus on unifying enterprise knowledge and data.
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