PHPKB Knowledge Management Software Overview

PHPKB is a secure knowledge management software that allows teams of all sizes to create, share, upload, and collaborate around content. PHPKB is perfect for any team, department, company or organization that is looking for a useful way to securely, easily and meaningfully share knowledge with users, customers and staff.

PHPKB helps the company to share information with the customers on the company public website or Intranet with a professional-grade searchable, customizable and brand-able knowledgebase platform, substantially reducing the number of customer support inquiries, improving staff productivity and dramatically reducing the time the staff or customers spend searching for information across multiple systems such as poorly organized websites, shared folders and paper documents.

Some of its features include a browser-based interface, mobile-friendly knowledge base software, a single knowledgebase system for both internal and external users, control over document lifecycle, automatic document versioning, and many more.

Cuspera Reviews

12 buyers and buying teams have used Cuspera to assess how well PHPKB Knowledge Management Software solved their Knowledge Management needs. Cuspera uses 663 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using PHPKB Knowledge Management Software.

Other priorities:

  • Improve Visibility
See all business priorities See less business priorities

Use Cases

Peers recommend Knowledge Management , Helpdesk Management , Document Sharing , as the business use cases that they have been most satisfied while using PHPKB Knowledge Management Software.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Knowledge Management with User Generated Content and Blogs

4.63/5

Read Reviews (290)

"...For example, when a developer calls Knowledge Base API to fetch a specific article, the API will return the state of that article, including its title, creation date, attachments, categories, etc...." Knowledge Base API
sharing knowledge

4.34/5

Read Reviews (9)

"...The main goal was to improve process of knowledge sharing and encourage people to publish the content...."
creating knowledge base

3.50/5

Read Reviews (1)

"...If the password is valid, the knowledge base creates an account for the user in the knowledgebase, populates the account with applicable LDAP information, and logs the user in to the knowledge base...."
Helpdesk Management

4.25/5

Read Reviews (17)

"...API of PHPKB knowledge base software provides flexible and seamless integration with any of your existing software such as help desk, ticketing, and CRM software, or even chat solutions...." Knowledge Base API
Document Sharing

4.02/5

Read Reviews (5)

"...Extend your knowledge base search within the text content of attached documents (in DOC, PDF, DOCX, TXT, HTML, XML, CSV, PPT, PPTX, XLS, XLSX formats). ..." PHPKB Knowledge Base Software
PEER EXPERIENCES
Knowledge Management with User Generated Content and Blogs

4.63/5

Read Reviews (290)

"...For example, when a developer calls Knowledge Base API to fetch a specific article, the API will return the state of that article, including its title, creation date, attachments, categories, etc...." Knowledge Base API
sharing knowledge

4.63/5

Read Reviews (9)

creating knowledge base

4.63/5

Read Reviews (1)

Helpdesk Management

4.25/5

Read Reviews (17)

"...API of PHPKB knowledge base software provides flexible and seamless integration with any of your existing software such as help desk, ticketing, and CRM software, or even chat solutions...." Knowledge Base API
Document Sharing

4.02/5

Read Reviews (5)

"...Extend your knowledge base search within the text content of attached documents (in DOC, PDF, DOCX, TXT, HTML, XML, CSV, PPT, PPTX, XLS, XLSX formats). ..." PHPKB Knowledge Base Software

17+ more Business Use Cases

Our AI advisor, Wyz, harnessed 663 insights from peers and experts to help you assess how these PHPKB Knowledge Management Software use cases fit your Knowledge Management needs.

Based on peer insights

Cuspera recommends PHPKB Knowledge Management Software for

Use Cases Knowledge Management , Helpdesk Management , Document Sharing
Medium User Generated Content, Blogs, Website
Features SEO, Recording, Ticketing
Business Priorities Acquire Customers, Enhance Customer Relationships, Improve Visibility

Frequently Asked Questions(FAQ)

for PHPKB Knowledge Management Software

What is PHPKB Knowledge Management Software?

PHPKB is a secure knowledge management software that allows teams of all sizes to create, share, upload, and collaborate around content. PHPKB is perfect for any team, department, company or organization that is looking for a useful way to securely, easily and meaningfully share knowledge with users, customers and staff.

What is PHPKB Knowledge Management Software used for?

PHPKB Knowledge Management Software is a Knowledge Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Helpdesk Management and Document Sharing .

What are the top features of PHPKB Knowledge Management Software?

SEO, Recording and Ticketing are some of the top features of PHPKB Knowledge Management Software.

What are PHPKB Knowledge Management Software alternatives?

KnowledgeOwl, SmartSupport, ComAround Knowledge™ and Shelf.Io are popular alternatives for PHPKB Knowledge Management Software.

Where is PHPKB Knowledge Management Software located?

PHPKB Knowledge Management Software is headquartered at 139 Cheema Nagar Extension, Mithapur Road, Jalandhar, Punjab, INDIA 144003.

Peers used PHPKB Knowledge Management Software to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for PHPKB Knowledge Management Software

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
SEO

4.08/5

Read Reviews (14)
Recording

4.10/5

Read Reviews (13)
Ticketing

4.08/5

Read Reviews (10)
Personalization

3.61/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
SEO

4.08/5

Read Reviews (14)
Recording

4.10/5

Read Reviews (13)
Ticketing

4.08/5

Read Reviews (10)
Personalization

3.61/5

Read Reviews (5)

IT and Other Capabilities

for PHPKB Knowledge Management Software

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.38/5

Read Reviews (57)
Data Export

4.33/5

Read Reviews (61)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.38/5

Read Reviews (57)
Data Export

4.33/5

Read Reviews (61)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.42/5

Read Reviews (88)
Phone Support

4.04/5

Read Reviews (6)
Chat Support

4.02/5

Read Reviews (6)
Email Support

3.76/5

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.42/5

Read Reviews (88)
Phone Support

4.04/5

Read Reviews (6)
Chat Support

4.02/5

Read Reviews (6)
Email Support

3.76/5

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.39/5

Read Reviews (35)
Analytics

4.03/5

Read Reviews (6)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.39/5

Read Reviews (35)
Analytics

4.03/5

Read Reviews (6)

Software Failure Risk Guidance

?

for PHPKB Knowledge Management Software

Overall Risk Meter

Low Medium High

Top Failure Risks for PHPKB Knowledge Management Software

Vendor Profile Details

Company Name

Chadha Software Technologies

Company Website

https://www.phpkb.com/

HQ Location

139 Cheema Nagar Extension, Mithapur Road, Jalandhar, Punjab, INDIA 144003

Employees

NA

Social

Financials

Private