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Compare livepro vs PHPKB Knowledge Management Software

Comparison Summary

For livepro vs PHPKB Knowledge Management Software comparison, Our AI algorithm looked at 1583 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using livepro and PHPKB Knowledge Management Software to solve their respective business needs.

Pros and cons of livepro and PHPKB Knowledge Management Software

livepro is more suited to businesses that require Knowledge Management and Engagement Management where as PHPKB Knowledge Management Software is focused towards Knowledge Management with User Generated Content and Helpdesk Management .

logo livepro

Focus area

livepro is better than PHPKB Knowledge Management Software for

Software Failure Risk

  • medium

logo PHPKB Knowledge Management Software

Focus area

Software Failure Risk

  • low

About

livepro: Customer Experience Knowledge Management

Knowledge Management Software to share knowledge with the team

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

41

29

Total Goals
(we found evidences for)

10

3

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


training & onboarding


helpdesk management


contact list management


content management


social media management

social media analytics


communication management

sending & publishing communications



lifetime value management


sales call management


workflow management


customer case management


campaign management

campaign analytics


rating and review management





sales document management



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve internal communications

  • Improve consistency

  • Improve navigation

  • Improve efficiency

  • Establish thought leadership

  • See 7 more
  • Acquire customers

  • Enhance customer relationships

  • Improve visibility

Top Channels

Channels Used

  • blogs

  • user generated content

  • website

  • e-mail

  • phone calls

  • chat

  • social media

  • mobile

  • mass media

  • offline

  • video

  • point of sale

  • on premises

  • See 10 more
  • blogs

  • user generated content

  • website

  • e-mail

  • phone calls

  • chat

  • social media

  • mobile

  • mass media

  • offline

  • video

  • point of sale

  • on premises

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting