Customer stories

Product Business Settings

Document360 is popular in Computer Software, Computer & Network Security, and Information Technology And Services industries and is widely used by Mid Market, Small Business, and Large Enterprise.

Integrations

Knowledge Management
Other Demand Generation
Project Management
Marketing Automation

Document360 Product Overview

Document360 empowers businesses to create comprehensive knowledge bases for both customers and internal teams. Leveraging AI, it simplifies the development of FAQs, user guides, and product documentation. Its platform supports multiple applications, offering seamless integration with popular tools. This capability enhances the accessibility and usability of information across various business functions, ensuring that teams have the critical data they need at their fingertips. A unique advantage of Document360 is its ability to scale with your product, providing a dynamic solution for growing enterprises. The software's AI-driven features streamline the documentation process, reducing the time and resources required for effective knowledge management.

How satisfied the customers are with Document360 use-cases

Reviews

"Due to Document360’s set of features, available integrations, and customization abilities, we were able to create a documentation website which fully meets our and our customers’ needs." - Helen Kravchenko
"Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain." - Neil Buckley

Document360 Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Document360 testimonial

Helen Kravchenko

Lead Technical Writer

Spryker
Due to Document360’s set of features, available integrations, and customization abilities, we were able to create a documentation website which fully meets our and our customers’ needs. Testimonial By Helen Kravchenko
Document360 testimonial

Neil Buckley

Managing Director

Apexbi
Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain. Testimonial By Neil Buckley
Document360 testimonial

Matt Watson

CEO

Stackify
After reviewing a dozen knowledge base products, Document360 was the clear winner. Their amazing markdown editor and SEO features were unrivaled. Testimonial By Matt Watson
CUSTOMERS TESTIMONIALS
Document360 testimonial

Helen Kravchenko

Lead Technical Writer

Spryker
Due to Document360’s set of features, available integrations, and customization abilities, we were able to create a documentation website which fully meets our and our customers’ needs. Testimonial By Helen Kravchenko
Document360 testimonial

Neil Buckley

Managing Director

Apexbi
Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain. Testimonial By Neil Buckley
Document360 testimonial

Matt Watson

CEO

Stackify
After reviewing a dozen knowledge base products, Document360 was the clear winner. Their amazing markdown editor and SEO features were unrivaled. Testimonial By Matt Watson

Avontus - Construction

Document360 helped Avontus improve their knowledge base. The AI-powered search in Document360 worked better than Confluence. Elliot Newton, a Technical Author at Avontus, shared this feedback. Avontu...s found Document360's features useful for their team. The solution made it easier for users to find information.

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OpenTAS - Oil & Energy

Document360 helped OpenTAS improve their oil and gas documentation. OpenTAS had problems with fragmented knowledge bases and hard-to-track document updates. They chose Document360 for its Word Docume...nt Import, Article Revision, and AI Assistive Search features. These tools made it easy to import documents, track changes, and help customers find information. OpenTAS now delivers accurate and up-to-date documentation to their customers.

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HealthVerity - Healthcare

Document360 helped HealthVerity create a secure, centralized knowledge base for their clinical data marketplace. HealthVerity needed to organize user guides and training for their SaaS tools and data... categories. Their old system using Google Docs caused version control and access issues. With Document360, HealthVerity now offers a private, easy-to-update knowledge base with secure logins and reader groups. This improved document access, security, and customer experience.

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The Savings Group - Banking

Document360 helped The Savings Group build a single source of truth for compliance and process documentation. The company needed a better way to store and access legal and federal guidelines as it gr...ew. Document360 offered features like Microsoft Teams integration, a Chrome extension, and strong search tools. These made it easy for agents to find up-to-date information fast. The Savings Group now uses Document360’s analytics to track site usage and improve knowledge sharing.

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Mark-Taylor - Real Estate

Document360 helped Mark-Taylor improve their knowledge base. The platform is easy to use and has responsive customer support. Mark-Taylor found Document360 engaging for their team. The solution made ...it easier for them to manage information. The customer praised the support and usability of Document360.

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Mindful by Medallia - Information Technology

Document360 gave Mindful by Medallia full control over custom CSS and a better sidebar menu. Their old documentation tool added unwanted HTML and lacked strong search and categories. With Document360..., Mindful made a knowledge base for both internal and external users. The platform is flexible and affordable. Internal users now prefer Document360 over their old documentation stack.

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Introducing Document360 2.0: AI-Powered Knowledge Base

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lightning

Peers used Document360 for knowledge management and sending & publishing communications

Document360 Competitors

Document360 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.34/5 ★

Read Reviews (4)
Custom Reports

4.58/5 ★

Read Reviews (50)
Analytics

4.42/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.34/5 ★

Read Reviews (4)
Custom Reports

4.58/5 ★

Read Reviews (50)
Analytics

4.42/5 ★

Read Reviews (14)

Document360 Integrations

Document360 integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.14/5 ★

Read Reviews (7)
Data Import

3.89/5 ★

Read Reviews (9)

KnowledgeOwl

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Guru knowledge network

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Confluence

4.15 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Typeform

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Formsite

4.49 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Document360

ServiceNow

4.09 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KnowledgeOwl

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Document360

Overall Risk Meter

Low Medium High

Top Failure Risks for Document360

Document360 Limited News

Product
 

Scale Your Documentation Effortlessly with Eddy AI ?? Your AI Writing Assistant

Document360 introduces Eddy AI, an AI writing assistant designed to streamline documentation processes. Eddy AI helps technical writers by automating repetitive tasks, allowing them to focus on clarity and creativity. It supports multiple input types, customization options, and integrates style guides to maintain consistency. Eddy AI is scalable for various organizational needs and includes features like audit trails and role-based access.

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Product
 

Document360s Latest Update Redefines Documentation Processes

Document360 has launched a significant update that enhances documentation processes with new features like the Eddy AI writing agent, which automates content creation and integrates SEO keywords. The update also includes smarter search capabilities, multilingual localization, and API integration for workflow management. These improvements aim to streamline documentation, enabling faster content creation and better user experiences.

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Product
 

Brand New Features to Make Your Knowledge Base Interactive and Powerful

Document360 has introduced new features in its May update to enhance knowledge base interactivity and power. The release includes AI-driven capabilities for instant answers, a centralized AI-powered workspace, and improved tools for technical documentation and customer support. These updates aim to streamline knowledge management, reduce content debt, and improve user engagement for SaaS and enterprise documentation teams.

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Product
 

New Features for a Smarter Knowledge Base: Creation, Management, and More

Document360 has released its Spring 2025 update, introducing enhanced AI-powered features and improved user experience for its knowledge base software. The update focuses on smarter content creation, streamlined management, and a more intuitive interface for technical documentation and customer support.

Read more →

Document360 Limited Profile

Company Name

Document360 Limited

Company Website

//document360.com

HQ Location

LEFA Business Park, Planwell House, 35 Edgington Way, Sidcup DA14 5BH, United Kingdom

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