About Document360

Document360 is the No#1 rated Knowledge base software that is specifically engineered for growing companies. It helps to create a private, internal and customer-facing Knowledge Base include FAQ pages, product documentation, SOPs, ticket deflection, call centre knowledge base and many more.

It is trusted by many fortune 500 companies from 40+countries.

It creates and manages knowledge base articles with powerful out-of-the-box documentation features.

Its highlight features are Intelligent search, Versioning, Localization, Article lifecycle manager, Rich editors- Markdown and Wysiwyg, Customization, Category Manager, Restricted User access and workflow, Third-party integrations.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Document360 solves your Knowledge Management needs.

Business Priorities

Improve Brand Engagement and Acquire Customers are the most popular business priorities peers achieved using Document360.

Other priorities:

  • Build Brand Awareness
  • Launch New Products
See all business priorities See less business priorities

Use Cases

Peers recommend Knowledge Management , Communication Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Document360.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Knowledge Management

4.98/5

Read Reviews (94)

"...We had a massive knowledge base, about 8000 pages of articles, but the Document360 team helped us to migrate painlessly...." Case Study Spryker
creating knowledge base

4.12/5

Read Reviews (2)

sharing knowledge

3.40/5

Read Reviews (1)

Communication Management with E-Mail, User Generated Content and Blogs

4.86/5

Read Reviews (22)

"...Detailed auditing and notifications send directly to email. ...." Peer review by Don D., Health advisor , Hospital & Health Care
sending & publishing communications

4.86/5

Read Reviews (22)

Helpdesk Management with Chat

4.83/5

Read Reviews (19)

"...Document360 works hand in hand with your existing help desk, analytics, commenting, chat, and translation products both ways. ..." Get to know Document360 Integrations and Extensions capabilities
PEER EXPERIENCES
Knowledge Management

4.98/5

Read Reviews (94)

"...We had a massive knowledge base, about 8000 pages of articles, but the Document360 team helped us to migrate painlessly...." Case Study Spryker
creating knowledge base

4.98/5

Read Reviews (2)

sharing knowledge

4.98/5

Read Reviews (1)

Communication Management with E-Mail, User Generated Content and Blogs

4.86/5

Read Reviews (22)

"...Detailed auditing and notifications send directly to email. ...." Peer review by Don D., Health advisor , Hospital & Health Care
sending & publishing communications

4.86/5

Read Reviews (22)

Helpdesk Management with Chat

4.83/5

Read Reviews (19)

"...Document360 works hand in hand with your existing help desk, analytics, commenting, chat, and translation products both ways. ..." Get to know Document360 Integrations and Extensions capabilities

12+ more Business Use Cases

Our AI advisor, Wyz, harnessed 423 insights from peers and experts to help you assess how these Document360 use cases fit your Knowledge Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Helen Kravchenko

Lead Technical Writer

Spryker

Due to Document360’s set of features, available integrations, and customization abilities, we were able to create a documentation website which fully meets our and our customers’ needs. Testimonial By Helen Kravchenko

Nibu Thomas

Associate Director

Whatfix

I like that the product is intuitive. When you first log in, you immediately know where to go for what kind of task. Testimonial By Nibu Thomas

Neil Buckley

Managing Director

Apexbi

Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain. Testimonial By Neil Buckley
CUSTOMERS TESTIMONIALS

Helen Kravchenko

Lead Technical Writer

Spryker

Due to Document360’s set of features, available integrations, and customization abilities, we were able to create a documentation website which fully meets our and our customers’ needs. Testimonial By Helen Kravchenko

Nibu Thomas

Associate Director

Whatfix

I like that the product is intuitive. When you first log in, you immediately know where to go for what kind of task. Testimonial By Nibu Thomas

Neil Buckley

Managing Director

Apexbi

Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain. Testimonial By Neil Buckley

Case Studies

COMPANY CASE STUDIES
Case Study Spryker

Learn how Document360 helped Spryker create a documentation website which fully met their needs and their customers’ needs

Read More
Case Study Whatfix

How Document360 satisfied the requirement of Whatfix by providing a complete documentation focused solution rather than a collaborative platform

Read More
Case Study Apexbi

ApexBi finds Document360 platform exceptionally user friendly providing for an engaging customer experience.

Read More

Popular Business Setting

for Document360

Top Industries

  • Computer Software
  • Consumer Goods
  • Hospital & Health Care

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Peers used Document360 to Improve brand engagement and Acquire customers

IT and Other Capabilities

for Document360

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.14/5

Read Reviews (7)
Data Import

3.88/5

Read Reviews (9)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.14/5

Read Reviews (7)
Data Import

3.88/5

Read Reviews (9)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.75/5

Read Reviews (94)
Chat Support

4.43/5

Read Reviews (12)
Email Support

4.05/5

Read Reviews (6)
Phone Support

4.05/5

Read Reviews (6)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.75/5

Read Reviews (94)
Chat Support

4.43/5

Read Reviews (12)
Email Support

4.05/5

Read Reviews (6)
Phone Support

4.05/5

Read Reviews (6)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.34/5

Read Reviews (4)
Custom Reports

4.58/5

Read Reviews (50)
Analytics

4.42/5

Read Reviews (14)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.34/5

Read Reviews (4)
Custom Reports

4.58/5

Read Reviews (50)
Analytics

4.42/5

Read Reviews (14)

Failure Risk Guidance Security Report

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for Document360

Overall Risk Meter

Low Medium High

Top Failure Risks for Document360

Vendor Profile Details

Company Name

Document360

Company Website

https://document360.com/

HQ Location

LEFA Business Park, Planwell House, 35 Edgington Way, Sidcup DA14 5BH, United Kingdom

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