Document360 Overview
This is a summary of the comprehensive capabilities and benefits of Document360 based on over 420 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Document360, Upland RightAnswers, Remote Support, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Document360 is right for your needs? Our Cuspera AI engine can evaluate how Document360 fits your specific business needs, industry, and context. Get your personalized assessment report today.
Document360 supports business activities such as:
- Knowledge Management
- Sending & Publishing Communications
- Helpdesk Management
- Collaboration
- Engagement Management
Document360 can help you with many business goals, such as Improve Brand Engagement, Acquire Customers, Build Brand Awareness, and Launch New Products. It can help manage these activities if you use E-Mail and Chat for these needs.
Document360 Computer Software Vertical is its biggest customer base.
Reviews
"I like that the product is intuitive. When you first log in, you immediately know where to go for what kind of task. " - Nibu Thomas
Cuspera Reviews
22 buyers and buying teams have used Cuspera to assess how well Document360 solved their Knowledge Management needs. Cuspera uses 420 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Business Priorities
Improve Brand Engagement and Acquire Customers are the most popular business priorities peers achieved using Document360.
Use Cases
Peers recommend Knowledge Management , Sending & Publishing Communications , Helpdesk Management , as the business use cases that they have been most satisfied while using Document360.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management |
4.97/5 ★ |
"...We had a massive knowledge base, about 8000 pages of articles, but the Document360 team helped us to migrate painlessly...." Case Study Spryker |
| creating knowledge base |
4.12/5 ★ |
"...Manage customer queries and support requests by accessing or creating knowledge base article from Zendesk. ..." Get to know Document360 Integrations and Extensions capabilities |
| sharing knowledge |
3.40/5 ★ |
"...This guide will cover everything you need to know about knowledge sharing in your business. ..." Knowledge Base Resources |
| Sending & Publishing Communications with E-Mail |
4.86/5 ★ |
"...Detailed auditing and notifications send directly to email. ...." Peer review by Don D., Health advisor , Hospital & Health Care |
| Helpdesk Management with Chat |
4.83/5 ★ |
"...AutoRABIT also relies on Document360 Support to help incorporate the documentation and online features that the company wants to bring to customers. ..." Case Study AutoRABIT |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management |
4.97/5 ★ |
"...We had a massive knowledge base, about 8000 pages of articles, but the Document360 team helped us to migrate painlessly...." Case Study Spryker |
|
| creating knowledge base |
4.97/5 ★ |
| sharing knowledge |
4.97/5 ★ |
| Sending & Publishing Communications with E-Mail |
4.86/5 ★ |
"...Detailed auditing and notifications send directly to email. ...." Peer review by Don D., Health advisor , Hospital & Health Care |
|
| Helpdesk Management with Chat |
4.83/5 ★ |
"...AutoRABIT also relies on Document360 Support to help incorporate the documentation and online features that the company wants to bring to customers. ..." Case Study AutoRABIT |
|
10+ more Business Use Cases
Our AI advisor, Wyz, harnessed 420 insights from peers and experts to help you assess how these Document360 use cases fit your Knowledge Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I like that the product is intuitive. When you first log in, you immediately know where to go for what kind of task. Testimonial By Nibu Thomas |
|
I love the way that we can customize Document360 style elements and create a website with our own unique look & feel. Testimonial By Dipender Kr. Sharma |
|
Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain. Testimonial By Neil Buckley |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nibu Thomas Associate Director Whatfix |
I like that the product is intuitive. When you first log in, you immediately know where to go for what kind of task. Testimonial By Nibu Thomas |
|
Dipender Kr. Sharma Sr. Technical Writer AutoRABIT |
I love the way that we can customize Document360 style elements and create a website with our own unique look & feel. Testimonial By Dipender Kr. Sharma |
|
Neil Buckley Managing Director Apexbi |
Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain. Testimonial By Neil Buckley |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Red Chilli SolutionsRead More |
|
Case Study CtrlVRead More |
|
|
Case Study WhatfixRead More |
Popular Business Setting
for Document360
Top Industries
- Computer Software
- Computer & Network Security
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Large Enterprise
Peers used Document360 to Improve brand engagement and Acquire customers
Document360 Alternatives
IT and Other Capabilities
for Document360
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (7) |
| Data Import | Read Reviews (9) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (7) |
| Data Import | Read Reviews (9) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (95) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (6) |
| Phone Support | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (95) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (6) |
| Phone Support | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (50) |
| Analytics | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (50) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for Document360
Overall Risk Meter
Top Failure Risks for Document360
Vendor Profile Details
Company Name
Document360
Company Website
https://document360.com/HQ Location
LEFA Business Park, Planwell House, 35 Edgington Way, Sidcup DA14 5BH, United Kingdom
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