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4.44 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(1033 Reviews, Testimonials & Expert Opinions)
(1033 Reviews, Testimonials & Expert Opinions)

The Knowledge Base Platform, engineered for growing companies

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About Document360

Document360 is the No#1 rated Knowledge base software that is specifically engineered for growing companies. It helps to create a private, internal and customer-facing Knowledge Base include FAQ pages, product documentation, SOPs, ticket deflection, call centre knowledge base and many more.

It is trusted by many fortune 500 companies from 40+countries.

It creates and manages knowledge base articles with powerful out-of-the-box documentation features.

Its highlight features are Intelligent search, Versioning, Localization, Article lifecycle manager, Rich editors- Markdown and Wysiwyg, Customization, Category Manager, Restricted User access and workflow, Third-party integrations.

Evaluating Document360 for your Knowledge Management need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 1033 insights from peers and experts who used Document360 to help you determine how well it fits your Knowledge Management needs.


Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Document360 solves your Knowledge Management needs.

Peer and Expert Opinions
for Document360


Acquire customers and Build brand awareness are the most popular goals peers achieved using Document360 .

Other goals:

  • Enhance customer relationships
  • Manage risk
  • Improve brand engagement
  • Increase sales & revenue
  • Scale best practices
  • Improve internal communications
  • Launch new products
See all goals See less goals


It is the best suited for user generated content, blogs, website, channels.

Other channels:

  • e-mail
  • video
  • social media
  • review sites
  • offline
  • on premises
  • Amazon
  • games
  • phone calls
  • point of sale
  • chat
  • Slack
  • mobile
See all channels See less channels


Peers recommend knowledge management, communication management, collaboration, as the business processes that they have been most satisfied while using Document360 .

Read Peer and Expert Experience for Business Use Cases




Knowledge management

"...You can regularly review the lowest-rated articles in your knowledge base and find ways to improve them. ..."
Deep dive into your customers psyche with knowledge base analytics

creating knowledge base

sharing knowledge

Communication management With User generated content and Blogs and E mail

"...Detailed auditing and notifications send directly to email. ...."
Peer review by Don D., Health advisor , Hospital & Health Care

sending & publishing communications

Collaboration With User generated content and Blogs and Offline

"...Document360 supports team collaboration, allowing authors to discuss and review their articles with each other online from a central location...."
Peer review

Popular Business Setting
for Document360

Top Industries

  • Computer Software
  • Information Technology and Services
  • Consumer Goods

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Peers used Document360 to Acquire customers and Build brand awareness

Verify if it works for you

Peer and Expert Opinion on Features
for Document360

  • Low
  • Medium
  • High

Alerts: popups & Notifications

Landing page



IT and Other Capabilities
for Document360

  • Low
  • Medium
  • High


Data Import

Data Export


24/7 Support

Chat Support

Phone Support

Email Support


AI Powered

Custom Reports


Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Document360

Vendor Profile Details

Company Name Document360
Company Website
HQ Location LEFA Business Park, Planwell House, 35 Edgington Way, Sidcup DA14 5BH, United Kingdom