Guru knowledge network Overview

Guru transforms enterprise knowledge management by integrating chats, apps, and documents into a unified platform. This AI-powered solution serves as a single source of truth, enhancing enterprise search, knowledge bases, and intranets. Guru's standout feature is its ability to create custom Knowledge Agents, tailored for any team, ensuring that information is accessible and actionable. The platform's intelligent search capabilities deliver precise answers, streamlining information retrieval across the organization. Trusted by leading companies, Guru empowers teams to maintain consistency and accuracy in their knowledge sharing, fostering a more informed and efficient workplace.

Use Cases

Customers recommend Knowledge Management, Onboarding, Workflow Management, as the business use cases that they have been most satisfied with while using Guru knowledge network.

Other use cases:

  • Content Management
  • Helpdesk Management
  • Collaboration
  • Engagement Management
  • Product Marketing
  • Sales Document Management
  • Customer Case Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Guru knowledge network.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Enhance Customer Relationships
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve ROI
  • Grow Market Share
  • Launch New Products
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Increase Average Basket Value
  • Improve Consistency
  • Improve Visibility
  • Enter New Markets Internationally Or Locally
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Guru knowledge network Use-Cases and Business Priorities: Customer Satisfaction Data

Guru knowledge network works with different mediums / channels such as Chat. and Slack.

Guru knowledge network's features include Personalization, Alerts: Popups & Notifications, Bot, etc. and Guru knowledge network support capabilities include Chat Support, Phone Support, Email Support, etc. also Guru knowledge network analytics capabilities include Analytics, and Custom Reports.

Reviews

"If we couldn't locate the information there, we would Slack the whole team until someone eventually answered. Now we can locate answers to questions within the same browser window we are already working in, which saves a lot of time." - Ashley Kuhn

Guru knowledge network, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Guru's enterprise search connects scattered company docs, apps, and chats to deliver instant answers. A next-gen wiki and intranet are created from those answers for the team.

Popular Business Setting

for Guru knowledge network

Top Industries

  • Internet
  • Computer Software
  • Consumer Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Guru knowledge network is popular in Internet, Computer Software, and Consumer Services and is widely used by Mid Market, Small Business, and Enterprise.

Guru knowledge network Customer wins, Customer success stories, Case studies

How does Guru knowledge network address your Knowledge Management Challenges?

Why is Guru knowledge network the best choice for Onboarding?

Why is Guru knowledge network the best choice for Workflow Management?

How does Guru knowledge network address your Content Management Challenges?

What makes Guru knowledge network ideal for Helpdesk Management?

30 buyers and buying teams have used Cuspera to assess how well Guru knowledge network solved their Knowledge Management needs. Cuspera uses 3168 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
Guru knowledge network testimonial

Ashley Kuhn

Staffing Coordinator

CIDEntertainment

If we couldn't locate the information there, we would Slack the whole team until someone eventually answered. Now we can locate answers to questions within the same browser window we are already working in, which saves a lot of time. Testimonial By Ashley Kuhn
Guru knowledge network testimonial

Ron Urbanski

Senior Manager North America Dell Tech Field Alliances

Boomi

Guru enables us to share knowledge across multiple teams quickly and seamlessly. As well as trusting that the information that surfaces is current and verified by the people who own it. Testimonial By Ron Urbanski
Guru knowledge network testimonial

Peter Nesbitt

Operations

Bitly

Super easy to use and great cutting edge integrations (Chrome, Slack, etc). Before this, collective knowledge was either in people's heads, on their personal drives, if lucky, in an outdated Google Drive or Dropbox, or maybe on an even more outdated wiki. Testimonial By Peter Nesbitt
CUSTOMERS TESTIMONIALS
Guru knowledge network testimonial

Ashley Kuhn

Staffing Coordinator

CIDEntertainment

If we couldn't locate the information there, we would Slack the whole team until someone eventually answered. Now we can locate answers to questions within the same browser window we are already working in, which saves a lot of time. Testimonial By Ashley Kuhn
Guru knowledge network testimonial

Ron Urbanski

Senior Manager North America Dell Tech Field Alliances

Boomi

Guru enables us to share knowledge across multiple teams quickly and seamlessly. As well as trusting that the information that surfaces is current and verified by the people who own it. Testimonial By Ron Urbanski
Guru knowledge network testimonial

Peter Nesbitt

Operations

Bitly

Super easy to use and great cutting edge integrations (Chrome, Slack, etc). Before this, collective knowledge was either in people's heads, on their personal drives, if lucky, in an outdated Google Drive or Dropbox, or maybe on an even more outdated wiki. Testimonial By Peter Nesbitt

Wrike - Computer Software

Guru helped Wrike solve knowledge management challenges for their sales and support teams. Wrike needed a solution to keep information easy to find and up-to-date. Guru's verification engine and brow...ser extension saved time for content creators and users. The sales and support teams now access accurate answers in their workflow. Guru's Slack integration made sharing and capturing knowledge easier. Wrike established Guru as their single source of truth for company knowledge.

Via Transportation - Transportation/trucking/railroad

Guru helped Via Transportation improve customer support during major business changes and the COVID-19 pandemic. Via used Guru to manage support in over 100 markets and onboard drivers quickly. 2 out... of 3 agents reported less time spent answering repeat questions. Monthly adoption reached 75%. Guru gave agents a single source of truth, reducing Slack noise and helping agents answer questions faster.

Bitly - Internet

Guru helped Bitly solve problems with scattered knowledge and repetitive questions. Bitly used Guru to centralize information for sales and customer success teams. Guru's Slack bot made it easy to fi...nd answers and reduced duplicate questions for engineers. The Q&A workflow kept engineering and sales teams aligned. Bitly saw less time wasted and better access to up-to-date information after using Guru.

Intercom - Computer Software

Guru helped Intercom solve problems with finding and sharing internal knowledge. Intercom's sales and support teams struggled to locate up-to-date information across many tools. Guru's knowledge mana...gement platform offered better search, easy organization, and Slack integration. The Enablement team at Intercom used Guru to centralize content and automate feedback. This improved efficiency and made it easier for teams to access the right information quickly.

Noom - Health, Wellness And Fitness

Guru helped Noom improve customer support by making knowledge easy to find. Noom's coaches struggled to access up-to-date information as the company grew. Guru's browser extension let coaches search ...for answers without leaving their workflow. This saved time and improved coach happiness. Noom saw over 50% faster new hire ramp up and 95% adoption of Guru.

Planning Center - Religious Institutions

Planning Center used Guru to improve internal knowledge sharing for their remote customer support team. Before Guru, they relied on Slack and Trello, which made finding answers slow and repetitive. T...hey needed a solution that worked inside Slack and acted as a single source of truth. Guru integrated with their workflow and was easy to adopt. The team now finds information faster and answers support tickets more efficiently.

Guru Overview

Video Thumbnail

Frequently Asked Questions(FAQ)

for Guru knowledge network

What is Guru knowledge network?

Get Guru is a real-time knowledge management solution for sales, marketing, support team, and could be deployed across the entire organization to have collective intelligence on the top areas to prioritize and focus work upon

It is primarily used to share information to team / cross functional members, which helps in bias to action and prioritization of key tasks internally, made available on channels such as website, collection & boards, collaborative tools such as Slack, browser integrations etc.

Get Guru is powered by Artificial Intelligence, Chatbots and Analytics with custom-triggers to provide real-time insights to all users on basis of collective intelligence

What is Guru knowledge network used for?

Guru knowledge network is a Knowledge Management Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Knowledge Management, Onboarding and Workflow Management .

What are the top features of Guru knowledge network?

Personalization, Alerts: popups & Notifications and bot are some of the top features of Guru knowledge network.

Who uses Guru knowledge network?

Guru knowledge network is used by Internet, Computer Software and Consumer Services among other industries.

What are Guru knowledge network alternatives?

Livepro, Shelf.Io, Panviva and KnowledgeOwl are popular alternatives for Guru knowledge network.

Where is Guru knowledge network located?

Guru knowledge network is headquartered at 121 S Broad St, Floor 11, Philadelphia, PA.
lightning

Peers used Guru knowledge network for knowledge management and onboarding

Guru knowledge network Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.98/5 ★

Read Reviews (49)
Analytics

4.14/5 ★

Read Reviews (93)
Custom Reports

3.97/5 ★

Read Reviews (263)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.98/5 ★

Read Reviews (49)
Analytics

4.14/5 ★

Read Reviews (93)
Custom Reports

3.97/5 ★

Read Reviews (263)

Software Failure Risk Guidance

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for Guru knowledge network

Overall Risk Meter

Low Medium High

Top Failure Risks for Guru knowledge network

Guru News

Product

Feature Update: Custom Prompts with Assist + Assist for Readers | Guru

Guru has enhanced its AI-powered Assist feature with custom prompts, allowing authors to create and edit content more efficiently. These updates enable users to tailor writing and editing tasks, overcoming writer's block and improving productivity. Readers can also benefit by summarizing content and translating it into different languages, enhancing knowledge consumption and accessibility.

Guru Profile

Company Name

Guru

Company Website

https://www.getguru.com/

HQ Location

121 S Broad St, Floor 11, Philadelphia, PA

Employees

11-50

Social

Financials

SERIES C