Guru knowledge network Overview

Guru transforms enterprise knowledge management by integrating chats, apps, and documents into a unified platform. This AI-powered solution serves as a single source of truth, enhancing enterprise search, knowledge bases, and intranets. Guru's standout feature is its ability to create custom Knowledge Agents, tailored for any team, ensuring that information is accessible and actionable. The platform's intelligent search capabilities deliver precise answers, streamlining information retrieval across the organization. Trusted by leading companies, Guru empowers teams to maintain consistency and accuracy in their knowledge sharing, fostering a more informed and efficient workplace.

Use Cases

Customers recommend Knowledge Management, Onboarding, Workflow Management, as the business use cases that they have been most satisfied with while using Guru knowledge network.

Other use cases:

  • Content Management
  • Helpdesk Management
  • Collaboration
  • Engagement Management
  • Product Marketing
  • Sales Document Management
  • Customer Case Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Guru knowledge network.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Enhance Customer Relationships
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve ROI
  • Grow Market Share
  • Launch New Products
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Increase Average Basket Value
  • Improve Consistency
  • Improve Visibility
  • Enter New Markets Internationally Or Locally
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Guru knowledge network Use-Cases and Business Priorities: Customer Satisfaction Data

Guru knowledge network works with different mediums / channels such as Chat. and Slack.

Guru knowledge network's features include Personalization, Alerts: Popups & Notifications, Bot, etc. and Guru knowledge network support capabilities include Chat Support, Phone Support, Email Support, etc. also Guru knowledge network analytics capabilities include Analytics, and Custom Reports.

Reviews

"With Guru, have decreased response time; bridged internal knowledge gaps; streamlined internal communications; and bolstered our external help center through the use of verification on mirrored knowledge in Guru." - Natalie Mercuri

Guru knowledge network, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Guru's enterprise search connects scattered company docs, apps, and chats to deliver instant answers. A next-gen wiki and intranet are created from those answers for the team.

Popular Business Setting

for Guru knowledge network

Top Industries

  • Internet
  • Computer Software
  • Consumer Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Guru knowledge network is popular in Internet, Computer Software, and Consumer Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Guru knowledge network Use Cases

What makes Guru knowledge network ideal for Knowledge Management?

How can Guru knowledge network optimize your Onboarding Workflow?

What benefits does Guru knowledge network offer for Workflow Management?

What solutions does Guru knowledge network provide for Content Management?

How does Guru knowledge network address your Helpdesk Management Challenges?

41+ more Business Use Cases

30 buyers and buying teams have used Cuspera to assess how well Guru knowledge network solved their Knowledge Management needs. Cuspera uses 3168 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Guru knowledge network testimonial

Natalie Mercuri

Remote Supervisor & Learning & Development Manager

Clever

With Guru, have decreased response time; bridged internal knowledge gaps; streamlined internal communications; and bolstered our external help center through the use of verification on mirrored knowledge in Guru. Testimonial By Natalie Mercuri
Guru knowledge network testimonial

Anthony Thomas

General Manager and Co-founder

StickerMule

We used the opinions of our team to judge if Guru was a success. Everyone liked Guru. No one liked wikis. Testimonial By Anthony Thomas
Guru knowledge network testimonial

Bonnie Lynne Smith

Curriculum and Learning Analyst

TrilogyEd

The knowledge alert is one of the features in Guru that I rely on to help me do that. Whether it is to advise our staff of a new internal process or procedure, or to communicate something external and more global, writing up a quick, informative card and sending it via a knowledge alert assures me ...that the appropriate audience will be informed quickly and non-intrusively.

Testimonial By Bonnie Lynne Smith
CUSTOMERS TESTIMONIALS
Guru knowledge network testimonial

Natalie Mercuri

Remote Supervisor & Learning & Development Manager

Clever

With Guru, have decreased response time; bridged internal knowledge gaps; streamlined internal communications; and bolstered our external help center through the use of verification on mirrored knowledge in Guru. Testimonial By Natalie Mercuri
Guru knowledge network testimonial

Anthony Thomas

General Manager and Co-founder

StickerMule

We used the opinions of our team to judge if Guru was a success. Everyone liked Guru. No one liked wikis. Testimonial By Anthony Thomas
Guru knowledge network testimonial

Bonnie Lynne Smith

Curriculum and Learning Analyst

TrilogyEd

The knowledge alert is one of the features in Guru that I rely on to help me do that. Whether it is to advise our staff of a new internal process or procedure, or to communicate something external and more global, writing up a quick, informative card and sending it via a knowledge alert assures me ...that the appropriate audience will be informed quickly and non-intrusively.

Testimonial By Bonnie Lynne Smith

Case Studies

Computer Software

CASE STUDY Wrike

Guru helped Wrike solve knowledge management challenges for their sales and support teams. Wrike needed a solution to keep information easy to find and up-to-date. Guru's verification engine and brow...ser extension saved time for content creators and users. The sales and support teams now access accurate answers in their workflow. Guru's Slack integration made sharing and capturing knowledge easier. Wrike established Guru as their single source of truth for company knowledge.

Transportation/Trucking/Railroad

CASE STUDY Via Transportation

Guru helped Via Transportation improve customer support during major business changes and the COVID-19 pandemic. Via used Guru to manage support in over 100 markets and onboard drivers quickly. 2 out... of 3 agents reported less time spent answering repeat questions. Monthly adoption reached 75%. Guru gave agents a single source of truth, reducing Slack noise and helping agents answer questions faster.

Marketing and Advertising

CASE STUDY Sling & Stone

Guru helped Sling & Stone, a 35-person PR agency, solve low adoption of their old cloud-based wiki. Employees struggled to find up-to-date information and often repeated questions in Slack. Guru's Sl...ack bot let the team access knowledge directly in their workflow. This made it easy to find client briefs and media intelligence. Adoption increased because knowledge was always current and easy to reach.

Consumer Goods

CASE STUDY Sticker Mule

Sticker Mule used Guru to improve customer support. Before Guru, their team struggled to find and share knowledge. Internal and external FAQs were hard to access, leading to inconsistent answers. Wit...h Guru, all support information is in one place. The team can quickly find answers using a browser extension. This made responses more consistent and easy to manage. Adoption was fast, even for their distributed teams.

Internet

CASE STUDY Shopify

Guru helped Shopify support its 90% remote customer support team. Shopify used Guru to give reps instant access to knowledge inside their workflow, especially through Slack and browser extensions. Ov...er 1,000 support reps use Guru, and 60% of support interactions involve Guru. 76% of users access Guru weekly. Shopify ties support team performance to revenue outcomes, helping merchants succeed and driving more revenue for Shopify.

Marketing and Advertising

CASE STUDY Splash

Guru helped Splash solve knowledge management problems for their sales team. Splash struggled with outdated and scattered sales resources. Guru provided a single source of truth, making it easy for s...ales reps to find accurate, up-to-date information. The number of Guru users at Splash grew from 46 to 90 in six months. Now, 42% of users access Guru daily, improving sales enablement and team confidence.

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Guru Overview

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Frequently Asked Questions(FAQ)

for Guru knowledge network

What is Guru knowledge network?

Get Guru is a real-time knowledge management solution for sales, marketing, support team, and could be deployed across the entire organization to have collective intelligence on the top areas to prioritize and focus work upon

It is primarily used to share information to team / cross functional members, which helps in bias to action and prioritization of key tasks internally, made available on channels such as website, collection & boards, collaborative tools such as Slack, browser integrations etc.

Get Guru is powered by Artificial Intelligence, Chatbots and Analytics with custom-triggers to provide real-time insights to all users on basis of collective intelligence

What is Guru knowledge network used for?

Guru knowledge network is a Knowledge Management Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Knowledge Management, Onboarding and Workflow Management .

What are the top features of Guru knowledge network?

Personalization, Alerts: popups & Notifications and bot are some of the top features of Guru knowledge network.

Who uses Guru knowledge network?

Guru knowledge network is used by Internet, Computer Software and Consumer Services among other industries.

What are Guru knowledge network alternatives?

Livepro, Shelf.Io, Panviva and KnowledgeOwl are popular alternatives for Guru knowledge network.

Where is Guru knowledge network located?

Guru knowledge network is headquartered at 121 S Broad St, Floor 11, Philadelphia, PA.
lightning

Peers used Guru knowledge network for knowledge management and onboarding

Guru knowledge network Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.98/5 ★

Read Reviews (49)
Analytics

4.14/5 ★

Read Reviews (93)
Custom Reports

3.97/5 ★

Read Reviews (263)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.98/5 ★

Read Reviews (49)
Analytics

4.14/5 ★

Read Reviews (93)
Custom Reports

3.97/5 ★

Read Reviews (263)

Software Failure Risk Guidance

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for Guru knowledge network

Overall Risk Meter

Low Medium High

Top Failure Risks for Guru knowledge network

Guru News

Product

Feature Update: Custom Prompts with Assist + Assist for Readers | Guru

Guru has enhanced its AI-powered Assist feature with custom prompts, allowing authors to create and edit content more efficiently. These updates enable users to tailor writing and editing tasks, overcoming writer's block and improving productivity. Readers can also benefit by summarizing content and translating it into different languages, enhancing knowledge consumption and accessibility.

Guru Profile

Company Name

Guru

Company Website

https://www.getguru.com/

HQ Location

121 S Broad St, Floor 11, Philadelphia, PA

Employees

11-50

Social

Financials

SERIES C