Guru knowledge network Overview

Guru transforms enterprise knowledge management by integrating chats, apps, and documents into a unified platform. This AI-powered solution serves as a single source of truth, enhancing enterprise search, knowledge bases, and intranets. Guru's standout feature is its ability to create custom Knowledge Agents, tailored for any team, ensuring that information is accessible and actionable. The platform's intelligent search capabilities deliver precise answers, streamlining information retrieval across the organization. Trusted by leading companies, Guru empowers teams to maintain consistency and accuracy in their knowledge sharing, fostering a more informed and efficient workplace.

Use Cases

Customers recommend Knowledge Management, Onboarding, Workflow Management, as the business use cases that they have been most satisfied with while using Guru knowledge network.

Other use cases:

  • Content Management
  • Helpdesk Management
  • Collaboration
  • Engagement Management
  • Product Marketing
  • Sales Document Management
  • Customer Case Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Guru knowledge network.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Enhance Customer Relationships
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve ROI
  • Grow Market Share
  • Launch New Products
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Increase Average Basket Value
  • Improve Consistency
  • Improve Visibility
  • Enter New Markets Internationally Or Locally
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Guru knowledge network Use-Cases and Business Priorities: Customer Satisfaction Data

Guru knowledge network works with different mediums / channels such as Chat. and Slack.

Guru knowledge network's features include Personalization, Alerts: Popups & Notifications, Bot, etc. and Guru knowledge network support capabilities include Chat Support, Phone Support, Email Support, etc. also Guru knowledge network analytics capabilities include Analytics, and Custom Reports.

Reviews

"Our team tells me they use Slack more because of Guru." - Sarah Madden

Guru knowledge network, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Guru's enterprise search connects scattered company docs, apps, and chats to deliver instant answers. A next-gen wiki and intranet are created from those answers for the team.

Popular Business Setting

for Guru knowledge network

Top Industries

  • Internet
  • Computer Software
  • Consumer Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Guru knowledge network is popular in Internet, Computer Software, and Consumer Services and is widely used by Mid Market, Small Business, and Enterprise.

Guru knowledge network Customer wins, Customer success stories, Case studies

How can Guru knowledge network enhance your Knowledge Management process?

How does Guru knowledge network address your Onboarding Challenges?

How does Guru knowledge network address your Workflow Management Challenges?

How does Guru knowledge network address your Content Management Challenges?

Why is Guru knowledge network the best choice for Helpdesk Management?

30 buyers and buying teams have used Cuspera to assess how well Guru knowledge network solved their Knowledge Management needs. Cuspera uses 3168 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
Guru knowledge network testimonial

Sarah Madden

Media Planning

Buzzfeed

Our team tells me they use Slack more because of Guru. Testimonial By Sarah Madden
Guru knowledge network testimonial

Rye Porritt

Merchant Success

Shopify

My favorite thing about Guru is the integration with Slack! I love how you can pull in any cards that are relevant into a conversation with your teammates. Testimonial By Rye Porritt
Guru knowledge network testimonial

Nicole Hicks

Support & Operations Manager

Airtable

Using Guru ensures that no matter who is awake in a particular timezone, everyone has access to what they need to successfully do their jobs. Working remotely means we cannot make meetings and face-to-face, in-person communication a blocker for productivity. Having knowledge in a single place we ca...n count on - available at our fingertips no matter where we're doing the work - is what gives us that security to make decisions asynchronously, and ensures that remote work can help any company continue to grow and thrive.

Testimonial By Nicole Hicks
CUSTOMERS TESTIMONIALS
Guru knowledge network testimonial

Sarah Madden

Media Planning

Buzzfeed

Our team tells me they use Slack more because of Guru. Testimonial By Sarah Madden
Guru knowledge network testimonial

Rye Porritt

Merchant Success

Shopify

My favorite thing about Guru is the integration with Slack! I love how you can pull in any cards that are relevant into a conversation with your teammates. Testimonial By Rye Porritt
Guru knowledge network testimonial

Nicole Hicks

Support & Operations Manager

Airtable

Using Guru ensures that no matter who is awake in a particular timezone, everyone has access to what they need to successfully do their jobs. Working remotely means we cannot make meetings and face-to-face, in-person communication a blocker for productivity. Having knowledge in a single place we ca...n count on - available at our fingertips no matter where we're doing the work - is what gives us that security to make decisions asynchronously, and ensures that remote work can help any company continue to grow and thrive.

Testimonial By Nicole Hicks

mid-market software company - Computer Software - Medium

Guru helps a mid-market software company organize and capture SOPs for sales and customer success teams. The company used Guru Cards to ensure a unified message, reducing confusion and mistakes. Guru...'s AI features streamline SOP creation and boost adherence. Teams using Guru Assist create knowledge bases 30% faster and generate 27% more knowledge. The solution integrates with existing workflows and keeps SOPs up to date.

A household DTC company - Retail

Guru's AI-driven search helped a direct-to-consumer home essentials brand speed up customer support. The CX team used to search large Google Sheets by hand, which was slow and caused mistakes. With G...uru, they connected Google Sheets to the platform and used AI to find inventory answers fast. Agents now get up-to-date info quickly, boosting productivity and confidence. The team spends less time searching and more time helping customers.

Movable Ink - Marketing And Advertising - Medium

Guru helped Movable Ink centralize knowledge management during rapid growth. The team moved from using Slack as a knowledge base to Guru, reducing inefficiencies and repetitive questions. Guru's Slac...k integration and AI-powered Suggested Answers made onboarding faster and easier for new hires. Employees now find information quickly, and subject matter experts spend less time answering the same questions. Movable Ink plans to expand Guru's use with enterprise search and more author contributions.

Bitly - Internet

Guru helped Bitly solve problems with scattered knowledge and repetitive questions. Bitly used Guru to centralize information for sales and customer success teams. Guru's Slack bot made it easy to fi...nd answers and reduced duplicate questions for engineers. The Q&A workflow kept engineering and sales teams aligned. Bitly saw less time wasted and better access to up-to-date information after using Guru.

Planning Center - Religious Institutions

Planning Center used Guru to improve internal knowledge sharing for their remote customer support team. Before Guru, they relied on Slack and Trello, which made finding answers slow and repetitive. T...hey needed a solution that worked inside Slack and acted as a single source of truth. Guru integrated with their workflow and was easy to adopt. The team now finds information faster and answers support tickets more efficiently.

A global hospitality company - Hospitality - Large

Guru’s AI-powered search helped a global hospitality company cut support delays. Manual HR and support processes slowed response times for international customers. Guru integrated with Slack and Zend...esk, centralizing knowledge and automating answers. Teams saved time on repetitive tasks and improved onboarding speed. 24/7 support boosted customer satisfaction and efficiency across departments.

Guru Overview

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Frequently Asked Questions(FAQ)

for Guru knowledge network

What is Guru knowledge network?

Get Guru is a real-time knowledge management solution for sales, marketing, support team, and could be deployed across the entire organization to have collective intelligence on the top areas to prioritize and focus work upon

It is primarily used to share information to team / cross functional members, which helps in bias to action and prioritization of key tasks internally, made available on channels such as website, collection & boards, collaborative tools such as Slack, browser integrations etc.

Get Guru is powered by Artificial Intelligence, Chatbots and Analytics with custom-triggers to provide real-time insights to all users on basis of collective intelligence

What is Guru knowledge network used for?

Guru knowledge network is a Knowledge Management Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Knowledge Management, Onboarding and Workflow Management .

What are the top features of Guru knowledge network?

Personalization, Alerts: popups & Notifications and bot are some of the top features of Guru knowledge network.

Who uses Guru knowledge network?

Guru knowledge network is used by Internet, Computer Software and Consumer Services among other industries.

What are Guru knowledge network alternatives?

Livepro, Shelf.Io, Panviva and KnowledgeOwl are popular alternatives for Guru knowledge network.

Where is Guru knowledge network located?

Guru knowledge network is headquartered at 121 S Broad St, Floor 11, Philadelphia, PA.
lightning

Peers used Guru knowledge network for knowledge management and onboarding

Guru knowledge network Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.98/5 ★

Read Reviews (49)
Analytics

4.14/5 ★

Read Reviews (93)
Custom Reports

3.97/5 ★

Read Reviews (263)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.98/5 ★

Read Reviews (49)
Analytics

4.14/5 ★

Read Reviews (93)
Custom Reports

3.97/5 ★

Read Reviews (263)

Software Failure Risk Guidance

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for Guru knowledge network

Overall Risk Meter

Low Medium High

Top Failure Risks for Guru knowledge network

Guru News

Product

Guru Knowledge Agents: Enterprise-Grade Chat, Research, and MCP (UFOH Launch)

Guru has launched enterprise-grade Chat, Research Mode, and MCP connectivity, enhancing AI-driven knowledge management. The Chat feature offers permission-aware, explainable responses, while Research Mode conducts deep investigations across multiple sources. MCP ensures interoperability with AI tools like ChatGPT and Copilot, maintaining governance and trust. These innovations aim to provide a single, reliable source of AI truth for organizations.

Product

Feature Update: Custom Prompts with Assist + Assist for Readers | Guru

Guru has enhanced its AI-powered Assist feature with custom prompts, allowing authors to create and edit content more efficiently. These updates enable users to tailor writing and editing tasks, overcoming writer's block and improving productivity. Readers can also benefit by summarizing content and translating it into different languages, enhancing knowledge consumption and accessibility.

Guru Profile

Company Name

Guru

Company Website

https://www.getguru.com/

HQ Location

121 S Broad St, Floor 11, Philadelphia, PA

Employees

11-50

Social

Financials

SERIES C