Guru knowledge network Overview

Guru transforms enterprise knowledge management by integrating chats, apps, and documents into a unified platform. This AI-powered solution serves as a single source of truth, enhancing enterprise search, knowledge bases, and intranets. Guru's standout feature is its ability to create custom Knowledge Agents, tailored for any team, ensuring that information is accessible and actionable. The platform's intelligent search capabilities deliver precise answers, streamlining information retrieval across the organization. Trusted by leading companies, Guru empowers teams to maintain consistency and accuracy in their knowledge sharing, fostering a more informed and efficient workplace.

Use Cases

Customers recommend Knowledge Management, Onboarding, Workflow Management, as the business use cases that they have been most satisfied with while using Guru knowledge network.

Other use cases:

  • Content Management
  • Helpdesk Management
  • Collaboration
  • Engagement Management
  • Product Marketing
  • Sales Document Management
  • Customer Case Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Guru knowledge network.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Enhance Customer Relationships
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve ROI
  • Grow Market Share
  • Launch New Products
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Increase Average Basket Value
  • Improve Consistency
  • Improve Visibility
  • Enter New Markets Internationally Or Locally
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Guru knowledge network Use-Cases and Business Priorities: Customer Satisfaction Data

Guru knowledge network works with different mediums / channels such as Chat. and Slack.

Guru knowledge network's features include Personalization, Alerts: Popups & Notifications, Bot, etc. and Guru knowledge network support capabilities include Chat Support, Phone Support, Email Support, etc. also Guru knowledge network analytics capabilities include Analytics, and Custom Reports.

Reviews

"It's a no brainer for any sales team to use Guru, but it's also a great tool for other departments as well. Our engineering team uses Guru all the time so that they can track changes and new functionality on our site." - Brett Eskelson

Guru knowledge network, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Guru's enterprise search connects scattered company docs, apps, and chats to deliver instant answers. A next-gen wiki and intranet are created from those answers for the team.

Popular Business Setting

for Guru knowledge network

Top Industries

  • Internet
  • Computer Software
  • Consumer Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Guru knowledge network is popular in Internet, Computer Software, and Consumer Services and is widely used by Mid Market, Small Business, and Enterprise.

Guru knowledge network Customer wins, Customer success stories, Case studies

What benefits does Guru knowledge network offer for Knowledge Management?

What solutions does Guru knowledge network provide for Onboarding?

How does Guru knowledge network facilitate Workflow Management?

What makes Guru knowledge network ideal for Content Management?

How can Guru knowledge network optimize your Helpdesk Management Workflow?

30 buyers and buying teams have used Cuspera to assess how well Guru knowledge network solved their Knowledge Management needs. Cuspera uses 3168 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
Guru knowledge network testimonial

Brett Eskelson

Director of Sales

CodeHS

It's a no brainer for any sales team to use Guru, but it's also a great tool for other departments as well. Our engineering team uses Guru all the time so that they can track changes and new functionality on our site. Testimonial By Brett Eskelson
Guru knowledge network testimonial

Claira Hart

Support Specialist

Handshake

The app itself is simple and allows for a very visually friendly organization method for a large amount of data, and the Google extension and Slack integration were very influential in allowing it to be easily brought to the team workflow. Testimonial By Claira Hart
Guru knowledge network testimonial

Sarah Madden

Media Planning

Buzzfeed

Our team tells me they use Slack more because of Guru. Testimonial By Sarah Madden
CUSTOMERS TESTIMONIALS
Guru knowledge network testimonial

Brett Eskelson

Director of Sales

CodeHS

It's a no brainer for any sales team to use Guru, but it's also a great tool for other departments as well. Our engineering team uses Guru all the time so that they can track changes and new functionality on our site. Testimonial By Brett Eskelson
Guru knowledge network testimonial

Claira Hart

Support Specialist

Handshake

The app itself is simple and allows for a very visually friendly organization method for a large amount of data, and the Google extension and Slack integration were very influential in allowing it to be easily brought to the team workflow. Testimonial By Claira Hart
Guru knowledge network testimonial

Sarah Madden

Media Planning

Buzzfeed

Our team tells me they use Slack more because of Guru. Testimonial By Sarah Madden

Bitly - Internet

Guru helped Bitly solve problems with scattered knowledge and repetitive questions. Bitly used Guru to centralize information for sales and customer success teams. Guru's Slack bot made it easy to fi...nd answers and reduced duplicate questions for engineers. The Q&A workflow kept engineering and sales teams aligned. Bitly saw less time wasted and better access to up-to-date information after using Guru.

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Emma by Marigold - Marketing And Advertising

Guru helped Emma by Marigold organize their support knowledge in one place. Before Guru, their team struggled to find and update information spread across forums, Salesforce, Slack, and email. Agents... wasted time searching and repeating tests. With Guru, answers are easy to find and always up to date. Support agents now feel more confident and spend less time on calls and emails. Customer satisfaction improved with faster, more accurate support.

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Favor Delivery - Transportation & Logistics

Guru helped Favor Delivery create a single source of truth for internal knowledge. Before Guru, Favor had no central hub, which led to confusion and inconsistent customer experiences. With Guru, new ...hires and existing team members found it easier to access up-to-date information. Adherence to internal processes reached 81.4%. Customer satisfaction and process adherence both increased by 5% in under two months, now hovering around 80%. Guru supports Favor's goal of building a knowledge-driven culture.

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Glint - Information Technology And Services

Guru helped Glint fix slow and confusing sales knowledge management. Before Guru, sales reps wasted time searching a big spreadsheet and Slack for answers. With Guru, answer time dropped from 30 seco...nds to 2-3 seconds. 85% of Glint's team adopted Guru. 100% of sales reps said Guru made them feel more confident. Guru made onboarding faster and improved sales team performance.

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Intercom - Computer Software

Guru helped Intercom solve problems with finding and sharing internal knowledge. Intercom's sales and support teams struggled to locate up-to-date information across many tools. Guru's knowledge mana...gement platform offered better search, easy organization, and Slack integration. The Enablement team at Intercom used Guru to centralize content and automate feedback. This improved efficiency and made it easier for teams to access the right information quickly.

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Noom - Health, Wellness And Fitness

Guru helped Noom improve customer support by making knowledge easy to find. Noom's coaches struggled to access up-to-date information as the company grew. Guru's browser extension let coaches search ...for answers without leaving their workflow. This saved time and improved coach happiness. Noom saw over 50% faster new hire ramp up and 95% adoption of Guru.

Read more →

Guru Overview

Video Thumbnail

Frequently Asked Questions(FAQ)

for Guru knowledge network

What is Guru knowledge network?

Get Guru is a real-time knowledge management solution for sales, marketing, support team, and could be deployed across the entire organization to have collective intelligence on the top areas to prioritize and focus work upon

It is primarily used to share information to team / cross functional members, which helps in bias to action and prioritization of key tasks internally, made available on channels such as website, collection & boards, collaborative tools such as Slack, browser integrations etc.

Get Guru is powered by Artificial Intelligence, Chatbots and Analytics with custom-triggers to provide real-time insights to all users on basis of collective intelligence

What is Guru knowledge network used for?

Guru knowledge network is a Knowledge Management Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Knowledge Management, Onboarding and Workflow Management .

What are the top features of Guru knowledge network?

Personalization, Alerts: popups & Notifications and bot are some of the top features of Guru knowledge network.

Who uses Guru knowledge network?

Guru knowledge network is used by Internet, Computer Software and Consumer Services among other industries.

What are Guru knowledge network alternatives?

Livepro, Shelf.Io, Panviva and KnowledgeOwl are popular alternatives for Guru knowledge network.

Where is Guru knowledge network located?

Guru knowledge network is headquartered at 121 S Broad St, Floor 11, Philadelphia, PA.
lightning

Peers used Guru knowledge network for knowledge management and onboarding

Guru knowledge network Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.98/5 ★

Read Reviews (49)
Analytics

4.14/5 ★

Read Reviews (93)
Custom Reports

3.97/5 ★

Read Reviews (263)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.98/5 ★

Read Reviews (49)
Analytics

4.14/5 ★

Read Reviews (93)
Custom Reports

3.97/5 ★

Read Reviews (263)

Software Failure Risk Guidance

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for Guru knowledge network

Overall Risk Meter

Low Medium High

Top Failure Risks for Guru knowledge network

Guru News

Product

Feature Update: Custom Prompts with Assist + Assist for Readers | Guru

Guru has enhanced its AI-powered Assist feature with custom prompts, allowing authors to create and edit content more efficiently. These updates enable users to tailor writing and editing tasks, overcoming writer's block and improving productivity. Readers can also benefit by summarizing content and translating it into different languages, enhancing knowledge consumption and accessibility.

Guru Profile

Company Name

Guru

Company Website

https://www.getguru.com/

HQ Location

121 S Broad St, Floor 11, Philadelphia, PA

Employees

11-50

Social

Financials

SERIES C