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Guru knowledge network: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Guru knowledge network
Brand: Guru knowledge network
Rating: 4.57 (3168 reviews)

4.57 5

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(3168)

Guru - Knowledge management software for the future of work

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Guru knowledge network Overview

Guru's enterprise search connects scattered company docs, apps, and chats to deliver instant answers. A next-gen wiki and intranet are created from those answers for the team.

Use Cases

Customers recommend Knowledge Management, Onboarding, Workflow Management, as the business use cases that they have been most satisfied with while using Guru knowledge network.

Other use cases:

Content Management
Helpdesk Management
Collaboration
Engagement Management
Product Marketing
Sales Document Management
Customer Case Management

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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Guru knowledge network.

Other priorities:

Improve Internal Communications
Scale Best Practices
Enhance Customer Relationships
Shorten Ramp Up Time
Establish Thought Leadership
Improve ROI
Grow Market Share
Launch New Products
Improve Efficiency
Improve Digital And Social Presence
Increase Average Basket Value
Improve Consistency
Improve Visibility
Enter New Markets Internationally Or Locally

See all business priorities See less business priorities

Guru knowledge network Use-Cases and Business Priorities: Customer Satisfaction Data

Guru knowledge network works with different mediums / channels such as Chat. and Slack.

Guru knowledge network's features include Personalization, Alerts: Popups & Notifications, Bot, etc. and Guru knowledge network support capabilities include Chat Support, Phone Support, Email Support, etc. also Guru knowledge network analytics capabilities include Analytics, and Custom Reports.

Reviews

"Super easy to use and great cutting edge integrations (Chrome, Slack, etc). Before this, collective knowledge was either in people's heads, on their personal drives, if lucky, in an outdated Google Drive or Dropbox, or maybe on an even more outdated... wiki." - Peter Nesbitt

Guru knowledge network, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Guru knowledge network

Top Industries

Internet
Computer Software
Consumer Services

Popular in

Mid Market
Small Business
Enterprise

Guru knowledge network is popular in Internet, Computer Software, and Consumer Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Guru knowledge network Use Cases

Why is Guru knowledge network the best choice for Knowledge Management?

The platform facilitates knowledge sharing across teams through a user-friendly interface and integration with popular communication tools. The platform provides insights into knowledge base performance, allowing users to track and improve knowledge utilization. However, it lacks comprehensive functionality for knowledge sharing amongst peers, particularly for engineering teams.

"...Whether it was documents stored in Google Drive, articles in their internal wiki, or knowledge shared within Salesforce content libraries, information was hard to find...." Case Study Boomi

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What makes Guru knowledge network ideal for Onboarding?

Guru Knowledge Network provides a platform for centralized knowledge management, facilitating the onboarding of new employees and accelerating the learning process. The platform allows for the creation of guides and how-to's, making it an effective tool for onboarding across various teams. However, a dedicated individual is required to maintain the platform effectively.

"...It has allowed me to build an employee onboarding process where new employees can go to find tutorials on how to log a call with a customer or answer a common support question...." Peer review by Administrator

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What Are the key features of Guru knowledge network for Workflow Management?

Guru Knowledge Network facilitates workflow management by enabling teams to create and maintain processes, policies, and workflows. It integrates with existing workflows through browser extensions and applications like Google Chrome, Salesforce, and Slack. Guru is well-suited for organizations requiring a centralized location for internal information, but the user interface could be improved for more efficient workflows.

"...We are using it to answer questions and share best practices so that workflow is not interrupted...." Peer review by Cole W., Telecommunications

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How does Guru knowledge network facilitate Content Management?

The knowledge management platform facilitates content versioning, quality control, and freshness, enabling knowledge sharing across departments. It analyzes content usage to identify gaps and optimize content creation. The tool integrates with other platforms like Slack, providing a central location for content access and facilitating rapid content searching. The platform's limited content tracking capabilities can be problematic as the amount of content increases.

"...It allows us to curate that content and make sure it is always up to date...." Testimonial by Morgan Imel, Product Operations Analyst, Looker

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What benefits does Guru knowledge network offer for Helpdesk Management?

Guru Knowledge Network is a knowledge management platform that enables teams to share and access information easily. The platform integrates with various communication tools, such as Slack and help desks, and can be used to provide customer support, streamline internal communications, and manage external help centers. A limitation of the platform is that it does not currently support a two-way sync between internal and external knowledge bases.

"...Intercom faced the challenge of not just needing access to simple product information (they already had solved that with a robust external help center and saved replies to simple questions), but also access to more complex internal information on different support processes that were now necessary to coordinate work across different roles, offices and timezones...." Case Study Intercom

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41+ more Business Use Cases

30 buyers and buying teams have used Cuspera to assess how well Guru knowledge network solved their Knowledge Management needs. Cuspera uses 3168 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Peter Nesbitt Operations Bitly	Super easy to use and great cutting edge integrations (Chrome, Slack, etc). Before this, collective knowledge was either in people's heads, on their personal drives, if lucky, in an outdated Google Drive or Dropbox, or maybe on an even more outdated wiki. Testimonial By Peter Nesbitt
Natalie Mercuri Remote Supervisor & Learning & Development Manager Clever	With Guru, have decreased response time; bridged internal knowledge gaps; streamlined internal communications; and bolstered our external help center through the use of verification on mirrored knowledge in Guru. Testimonial By Natalie Mercuri
Claira Hart Support Specialist Handshake	The app itself is simple and allows for a very visually friendly organization method for a large amount of data, and the Google extension and Slack integration were very influential in allowing it to be easily brought to the team workflow. Testimonial By Claira Hart

CUSTOMERS	TESTIMONIALS
Peter Nesbitt Operations Bitly	Super easy to use and great cutting edge integrations (Chrome, Slack, etc). Before this, collective knowledge was either in people's heads, on their personal drives, if lucky, in an outdated Google Drive or Dropbox, or maybe on an even more outdated wiki. Testimonial By Peter Nesbitt
Natalie Mercuri Remote Supervisor & Learning & Development Manager Clever	With Guru, have decreased response time; bridged internal knowledge gaps; streamlined internal communications; and bolstered our external help center through the use of verification on mirrored knowledge in Guru. Testimonial By Natalie Mercuri
Claira Hart Support Specialist Handshake	The app itself is simple and allows for a very visually friendly organization method for a large amount of data, and the Google extension and Slack integration were very influential in allowing it to be easily brought to the team workflow. Testimonial By Claira Hart

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Glint	NA	Case Study Glint Reduced The Time To Find Accurate Information From 20 Minutes To 3 Minutes Read More
Qualia	NA	Case Study Qualia Reduced Onboarding Time For New Employees By 90% Read More
Boomi Computer Software	Computer Software	Case Study Boomi 67% reduction in onboarding ramp time in new sales engineers. Read More

Video

Guru Overview

Frequently Asked Questions(FAQ)

for Guru knowledge network

What is Guru knowledge network?

Get Guru is a real-time knowledge management solution for sales, marketing, support team, and could be deployed across the entire organization to have collective intelligence on the top areas to prioritize and focus work upon

It is primarily used to share information to team / cross functional members, which helps in bias to action and prioritization of key tasks internally, made available on channels such as website, collection & boards, collaborative tools such as Slack, browser integrations etc.

Get Guru is powered by Artificial Intelligence, Chatbots and Analytics with custom-triggers to provide real-time insights to all users on basis of collective intelligence

What is Guru knowledge network used for?

Guru knowledge network is a Knowledge Management Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Knowledge Management, Onboarding and Workflow Management .

What are the top features of Guru knowledge network?

Personalization, Alerts: popups & Notifications and bot are some of the top features of Guru knowledge network.

Who uses Guru knowledge network?

Guru knowledge network is used by Internet, Computer Software and Consumer Services among other industries.

What are Guru knowledge network alternatives?

Livepro, Shelf.Io, Panviva and KnowledgeOwl are popular alternatives for Guru knowledge network.

Where is Guru knowledge network located?

Guru knowledge network is headquartered at 121 S Broad St, Floor 11, Philadelphia, PA.

Peers used Guru knowledge network for knowledge management and onboarding

Guru knowledge network Competitors

More Guru knowledge network Alternatives...

Guru knowledge network Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.98/5 ★ Read Reviews (49)
Analytics	4.14/5 ★ Read Reviews (93)
Custom Reports	3.97/5 ★ Read Reviews (263)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.98/5 ★ Read Reviews (49)
Analytics	4.14/5 ★ Read Reviews (93)
Custom Reports	3.97/5 ★ Read Reviews (263)

Guru knowledge network Integrations

Guru knowledge network integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.15/5 ★

Read Reviews (174)

Data Export

3.27/5 ★

Read Reviews (78)

Software Failure Risk Guidance

for Guru knowledge network

Overall Risk Meter

Low Medium High

Top Failure Risks for Guru knowledge network

Guru Profile

Company Name

Guru

Company Website

https://www.getguru.com/

HQ Location

121 S Broad St, Floor 11, Philadelphia, PA

Employees

11-50

Social

Financials

SERIES C

Guru knowledge network: Use-Cases, Insights and Reviews | 2025 Cuspera

Guru - Knowledge management software for the future of work

Failure Risk for Guru knowledge network ?

Guru knowledge network Overview

Use Cases

Business Priorities

Guru knowledge network Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Guru knowledge network Use Cases

Why is Guru knowledge network the best choice for Knowledge Management?

What makes Guru knowledge network ideal for Onboarding?

What Are the key features of Guru knowledge network for Workflow Management?

How does Guru knowledge network facilitate Content Management?

What benefits does Guru knowledge network offer for Helpdesk Management?

41+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study Glint

Case Study Qualia

Case Study Boomi

Video

Guru Overview

Frequently Asked Questions(FAQ)

What is Guru knowledge network?

What is Guru knowledge network used for?

What are the top features of Guru knowledge network?

Who uses Guru knowledge network?

What are Guru knowledge network alternatives?

Where is Guru knowledge network located?

Peers used Guru knowledge network for knowledge management and onboarding

Guru knowledge network Competitors

Guru knowledge network Features

Guru knowledge network Integrations

iorad

Document360

Instiller

Yesware

Base Sas

Software Failure Risk Guidance

Guru Profile

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