Guru knowledge network Overview

Guru transforms enterprise knowledge management by integrating chats, apps, and documents into a unified platform. This AI-powered solution serves as a single source of truth, enhancing enterprise search, knowledge bases, and intranets. Guru's standout feature is its ability to create custom Knowledge Agents, tailored for any team, ensuring that information is accessible and actionable. The platform's intelligent search capabilities deliver precise answers, streamlining information retrieval across the organization. Trusted by leading companies, Guru empowers teams to maintain consistency and accuracy in their knowledge sharing, fostering a more informed and efficient workplace.

Use Cases

Customers recommend Knowledge Management, Onboarding, Workflow Management, as the business use cases that they have been most satisfied with while using Guru knowledge network.

Other use cases:

  • Content Management
  • Helpdesk Management
  • Collaboration
  • Engagement Management
  • Product Marketing
  • Sales Document Management
  • Customer Case Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Guru knowledge network.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Enhance Customer Relationships
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve ROI
  • Grow Market Share
  • Launch New Products
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Increase Average Basket Value
  • Improve Consistency
  • Improve Visibility
  • Enter New Markets Internationally Or Locally
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Guru knowledge network Use-Cases and Business Priorities: Customer Satisfaction Data

Guru knowledge network works with different mediums / channels such as Chat. and Slack.

Guru knowledge network's features include Personalization, Alerts: Popups & Notifications, Bot, etc. and Guru knowledge network support capabilities include Chat Support, Phone Support, Email Support, etc. also Guru knowledge network analytics capabilities include Analytics, and Custom Reports.

Reviews

"With Guru, if I’m responding to a prospect’s email, I can find a relevant testimonial or other resource in Guru within seconds, without even leaving my inbox." - Alec Rogers

Peer review evidence (same sources as the product rating summary)

"...I like that it encourages a sense of community by sharing knowledge for everyone's benefit...." Peer review by Kristin N, Illustrator
"...Making the transition from the sales teams to the customer success teams requires me to learn a lot about the technical aspects of our product, and Guru has helped me learn so much about how our product works in various ways and has accelerated the pace at which I can be a fully onboarded Account Manager at my company...." Peer review by Jonathan B, Account Manager
"...It definitely takes some getting used to as it does involve a change in workflow, but once used to it said workflow should be less harassed...." Peer review by Daniel C., Internet

Guru knowledge network, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Guru's enterprise search connects scattered company docs, apps, and chats to deliver instant answers. A next-gen wiki and intranet are created from those answers for the team.

Popular Business Setting

for Guru knowledge network

Top Industries

  • Internet
  • Computer Software
  • Consumer Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Guru knowledge network is popular in Internet, Computer Software, and Consumer Services and is widely used by Mid Market, Small Business, and Enterprise.

Guru knowledge network Customer wins, Customer success stories, Case studies

How does Guru knowledge network facilitate Knowledge Management?

How can Guru knowledge network optimize your Onboarding Workflow?

Why is Guru knowledge network the best choice for Workflow Management?

Why is Guru knowledge network the best choice for Content Management?

What solutions does Guru knowledge network provide for Helpdesk Management?

30 buyers and buying teams have used Cuspera to assess how well Guru knowledge network solved their Knowledge Management needs. Cuspera uses 3168 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
Guru knowledge network testimonial

Alec Rogers

Business Development

Splash

With Guru, if I’m responding to a prospect’s email, I can find a relevant testimonial or other resource in Guru within seconds, without even leaving my inbox. Testimonial By Alec Rogers
Guru knowledge network testimonial

Ron Urbanski

Senior Manager North America Dell Tech Field Alliances

Boomi

Guru enables us to share knowledge across multiple teams quickly and seamlessly. As well as trusting that the information that surfaces is current and verified by the people who own it. Testimonial By Ron Urbanski
Guru knowledge network testimonial

Brett Eskelson

Director of Sales

CodeHS

It's a no brainer for any sales team to use Guru, but it's also a great tool for other departments as well. Our engineering team uses Guru all the time so that they can track changes and new functionality on our site. Testimonial By Brett Eskelson
CUSTOMERS TESTIMONIALS
Guru knowledge network testimonial

Alec Rogers

Business Development

Splash

With Guru, if I’m responding to a prospect’s email, I can find a relevant testimonial or other resource in Guru within seconds, without even leaving my inbox. Testimonial By Alec Rogers
Guru knowledge network testimonial

Ron Urbanski

Senior Manager North America Dell Tech Field Alliances

Boomi

Guru enables us to share knowledge across multiple teams quickly and seamlessly. As well as trusting that the information that surfaces is current and verified by the people who own it. Testimonial By Ron Urbanski
Guru knowledge network testimonial

Brett Eskelson

Director of Sales

CodeHS

It's a no brainer for any sales team to use Guru, but it's also a great tool for other departments as well. Our engineering team uses Guru all the time so that they can track changes and new functionality on our site. Testimonial By Brett Eskelson

Trusted Health - Hospital & Health Care - Medium

San Francisco, USA

Guru helped Trusted Health keep teams aligned during rapid change. Before Guru, information was scattered and hard to find. Guru's AI-powered knowledge base gave everyone a single place for updates, ...training, and best practices. Leaders used Guru to track engagement and answer questions fast. Customer service reps got quick, reliable answers for partners. AI tools made it easy to update and share new policies. Trusted Health stayed clear and agile as they grew and changed.

Symphony Workplaces - Hospitality - Small

Morristown, USA

Guru helped Symphony Workplaces centralize all their operational knowledge. Before Guru, staff struggled to find up-to-date procedures, slowing down work and increasing IT interruptions. With Guru, t...he team now finds accurate answers fast, reducing confusion and duplicate content. IT spends less time answering routine questions. Staff serve customers better and work more efficiently. Guru is now the trusted source for all company information.

Shopify - Internet - Large

Ottawa, Canada

Shopify used Guru to improve remote customer support for over 1,000 agents. Before Guru, agents struggled to find information, leading to slow resolutions and inconsistent service. Guru unified all k...nowledge in one place, making it easy for agents to access answers directly in their workflow. With Guru, 60% of support interactions now use the knowledge base. Agents handle more queries per hour and give faster, more confident responses. This led to shorter, more valuable conversations and helped drive merchant revenue growth.

Steno - Legal Services - Medium

Los Angeles, USA

Steno used Guru’s Knowledge Agent to help its team of over 100 remote videographers. The agent was built in under a week and embedded in Slack, where support questions were handled instantly. Steno s...aw a 48% drop in support tickets and doubled productivity, with one person doing the work of two. The human team now focuses on complex problems while the agent answers routine questions. This freed up resources and improved response times in high-pressure legal settings.

PetDesk - Information Technology And Services - Medium

San Diego, USA

Guru helped PetDesk raise their knowledge base verification score from 76% to 85%. The CS Ops team used quality automation to clear outdated and duplicate content. Eight duplicate risk management car...ds were merged into one process. The unverified queue now shows only real issues, making updates easier. More leaders now engage with Guru, and quality automation is expanding across the company.

Perk (formerly TravelPerk) - Transportation/Trucking/Railroad - Large

Barcelona, Spain

Guru helped Perk centralize customer support knowledge and reduce information overload. Perk onboarded over 300 new agents and improved communication by using Guru's knowledge management tools. The c...ompany created a single source for incident updates, cutting down on noise and confusion. AI-powered knowledge agents gave support teams fast, accurate answers. Perk saw 908 active AI users per month, over 1 million card views, and strong agent feedback cycles.

Guru Overview

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Guru knowledge network

What is Guru knowledge network?

Get Guru is a real-time knowledge management solution for sales, marketing, support team, and could be deployed across the entire organization to have collective intelligence on the top areas to prioritize and focus work upon

It is primarily used to share information to team / cross functional members, which helps in bias to action and prioritization of key tasks internally, made available on channels such as website, collection & boards, collaborative tools such as Slack, browser integrations etc.

Get Guru is powered by Artificial Intelligence, Chatbots and Analytics with custom-triggers to provide real-time insights to all users on basis of collective intelligence

What is Guru knowledge network used for?

Guru knowledge network is a Knowledge Management Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Knowledge Management, Onboarding and Workflow Management .

What are the top features of Guru knowledge network?

Personalization, Alerts: popups & Notifications and bot are some of the top features of Guru knowledge network.

Who uses Guru knowledge network?

Guru knowledge network is used by Internet, Computer Software and Consumer Services among other industries.

What are Guru knowledge network alternatives?

Livepro, Shelf.Io, Panviva and KnowledgeOwl are popular alternatives for Guru knowledge network.

Where is Guru knowledge network located?

Guru knowledge network is headquartered at 121 S Broad St, Floor 11, Philadelphia, PA.
lightning

Peers used Guru knowledge network for knowledge management and onboarding

Guru knowledge network Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.98/5

Read Reviews (49)
Analytics

4.14/5

Read Reviews (93)
Custom Reports

3.97/5

Read Reviews (263)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.98/5

Read Reviews (49)
Analytics

4.14/5

Read Reviews (93)
Custom Reports

3.97/5

Read Reviews (263)

Software Failure Risk Guidance

?

for Guru knowledge network

Overall Risk Meter

Low Medium High

Top Failure Risks for Guru knowledge network

Guru News

Partnership

Boomi, Guru Partner to Bring Real-Time Enterprise Data Into AI Knowledge Agents

Boomi and Guru have formed a partnership to integrate real-time enterprise data into AI knowledge agents. This collaboration aims to enhance the capabilities of AI-driven solutions by leveraging Boomi's integration platform and Guru's knowledge management expertise.

Partnership

Boomi and Guru Partner to Deliver AI-Powered Enterprise Knowledge Enriched by Real-Time Data Activation

Boomi and Guru have announced a technology partnership to enhance AI-powered enterprise knowledge with real-time data activation. Guru, as a launch partner for Boomi Connect, integrates its knowledge agents with Boomi's MCP Registry to deliver accurate, actionable insights. This collaboration allows Guru's platform to access real-time enterprise data, improving decision-making and operational efficiency.

Product

Boomi and Guru Partner to Deliver AI-Powered Enterprise Knowledge ...

Boomi and Guru have formed a technology partnership to integrate Guru's AI-powered knowledge platform with Boomi's new managed connector service, Boomi Connect. This integration aims to enhance enterprise knowledge by providing real-time, governed data access, enabling AI-driven decision-making. Guru is a launch partner for Boomi Connect, facilitating the synthesis of insights across enterprise systems.

Product

Guru Knowledge Agents: Enterprise-Grade Chat, Research, and MCP (UFOH Launch)

Guru has launched enterprise-grade Chat, Research Mode, and MCP connectivity, enhancing AI-driven knowledge management. The Chat feature offers permission-aware, explainable responses, while Research Mode conducts deep investigations across multiple sources. MCP ensures interoperability with AI tools like ChatGPT and Copilot, maintaining governance and trust. These innovations aim to provide a single, reliable source of AI truth for organizations.

Guru Profile

Company Name

Guru

Company Website

https://www.getguru.com/

HQ Location

121 S Broad St, Floor 11, Philadelphia, PA

Employees

11-50

Social

Financials

SERIES C