Guru knowledge network Overview

Get Guru is a real-time knowledge management solution for sales, marketing, support team, and could be deployed across the entire organization to have collective intelligence on the top areas to prioritize and focus work upon

It is primarily used to share information to team / cross functional members, which helps in bias to action and prioritization of key tasks internally, made available on channels such as website, collection & boards, collaborative tools such as Slack, browser integrations etc.

Get Guru is powered by Artificial Intelligence, Chatbots and Analytics with custom-triggers to provide real-time insights to all users on basis of collective intelligence

Cuspera Reviews

30 buyers and buying teams have used Cuspera to assess how well Guru knowledge network solved their Knowledge Management needs. Cuspera uses 3168 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Guru knowledge network.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Enhance Customer Relationships
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve ROI
  • Grow Market Share
  • Launch New Products
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Increase Average Basket Value
  • Improve Consistency
  • Improve Visibility
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Knowledge Management , Training & Onboarding , Workflow Management , as the business use cases that they have been most satisfied while using Guru knowledge network.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Knowledge Management

4.85/5

Read Reviews (428)

"...We were barely treading water using Slack as a "knowledge base...."
sharing knowledge

4.92/5

Read Reviews (114)

"...We're improving our knowledge sharing and we've realized higher engagement and trust in the knowledge we have stored...."
creating knowledge base

4.82/5

Read Reviews (17)

"...Guru has created a great and easy way for our team to store and create a knowledge base for each of our clients...."
Training & Onboarding

4.90/5

Read Reviews (118)

"...This is where we store onboarding documents for our new hires, training materials, and business process steps that may involve other people at SalesLoft...."
Workflow Management with Chat and Slack

4.87/5

Read Reviews (107)

"...With Guru's browser extension, your whole team will be on the same page with they can capture and access within their workflow. ..." Product Enablement and FAQ Software and Solution
PEER EXPERIENCES
Knowledge Management

4.85/5

Read Reviews (428)

"...We were barely treading water using Slack as a "knowledge base...." Peer review by Clay Rector, Advanced Support Agent, Planning Center
sharing knowledge

4.85/5

Read Reviews (114)

creating knowledge base

4.85/5

Read Reviews (17)

Training & Onboarding

4.90/5

Read Reviews (118)

"...This is where we store onboarding documents for our new hires, training materials, and business process steps that may involve other people at SalesLoft...." Peer review by Carol T, Implementation Success Manager, Computer Software
Workflow Management with Chat and Slack

4.87/5

Read Reviews (107)

"...With Guru's browser extension, your whole team will be on the same page with they can capture and access within their workflow. ..." Product Enablement and FAQ Software and Solution

41+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3168 insights from peers and experts to help you assess how these Guru knowledge network use cases fit your Knowledge Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Morgan Imel

Product Operations Analyst

Looker

The product that we support is fairly complicated, and though we have great documentation, there are huge amounts of one-off questions which have answers that are only stored in our brains. Guru has enabled us to do a brain dump into its easily searchable interface. It allows us to curate that cont...ent and make sure it is always up to date.

Testimonial By Morgan Imel

Victoria Moss

Director of Sales Operations

Greenhouse

We are huge users of Slack on the Greenhouse sales team. Internal sales conversations happen here all daylong. Having Guru + Slack ensures our sales reps have a highly streamlined workflow with Guru ensuring all our sales knowledge lives right where sales conversations are taking place! Testimonial By Victoria Moss

Shalina Bhagat

Senior Content Strategist, Customer Success

Slack

You can tell when someone s been onboarded using Guru vs onboarded before we had Guru in place. There s a very different mentality in terms of how they search. I think for the new hires who get started with Guru, they probably feel a lot more confident in terms of finding information. Testimonial By Shalina Bhagat
CUSTOMERS TESTIMONIALS

Morgan Imel

Product Operations Analyst

Looker

The product that we support is fairly complicated, and though we have great documentation, there are huge amounts of one-off questions which have answers that are only stored in our brains. Guru has enabled us to do a brain dump into its easily searchable interface. It allows us to curate that cont...ent and make sure it is always up to date.

Testimonial By Morgan Imel

Victoria Moss

Director of Sales Operations

Greenhouse

We are huge users of Slack on the Greenhouse sales team. Internal sales conversations happen here all daylong. Having Guru + Slack ensures our sales reps have a highly streamlined workflow with Guru ensuring all our sales knowledge lives right where sales conversations are taking place! Testimonial By Victoria Moss

Shalina Bhagat

Senior Content Strategist, Customer Success

Slack

You can tell when someone s been onboarded using Guru vs onboarded before we had Guru in place. There s a very different mentality in terms of how they search. I think for the new hires who get started with Guru, they probably feel a lot more confident in terms of finding information. Testimonial By Shalina Bhagat

Case Studies

COMPANY CASE STUDIES
Case Study Invision

Guru has become the one place we can look to find what we need, no matter where we are located. I wouldn t want to use anything else. I love it.

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Case Study Intercom

I love the chrome extension because it's so handy to not have to navigate to a different window when I'm in a live chat with someone. Being able to search by tag, category, or collection allows me to find information easier and saves me time from having to ask somebody for help.

Read More
Case Study Via

There was so much information we had to get out to our agents, including what services were suspended and how we would be keeping drivers and riders safe. Guru made that transition a lot easier and less chaotic because we were able to collect information from internal parties and get that to agents... quickly.

Read More

Popular Business Setting

for Guru knowledge network

Top Industries

  • Internet
  • Computer Software
  • Consumer Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Guru knowledge network to Increase sales & revenue and Acquire customers

Peer and Expert Opinion on Features

for Guru knowledge network

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.52/5

Read Reviews (74)
Alerts: popups & Notifications

2.72/5

Read Reviews (36)
bot

4.20/5

Read Reviews (28)
Widgets

4.04/5

Read Reviews (21)
Recording

4.66/5

Read Reviews (16)
FEATURES RATINGS AND REVIEWS
Personalization

4.52/5

Read Reviews (74)
Alerts: popups & Notifications

2.72/5

Read Reviews (36)
bot

4.20/5

Read Reviews (28)
Widgets

4.04/5

Read Reviews (21)
Recording

4.66/5

Read Reviews (16)

IT and Other Capabilities

for Guru knowledge network

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.15/5

Read Reviews (174)
Data Export

3.27/5

Read Reviews (78)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.15/5

Read Reviews (174)
Data Export

3.27/5

Read Reviews (78)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.57/5

Read Reviews (49)
Phone Support

4.52/5

Read Reviews (41)
Email Support

4.41/5

Read Reviews (30)
24/7 Support

4.25/5

Read Reviews (562)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.57/5

Read Reviews (49)
Phone Support

4.52/5

Read Reviews (41)
Email Support

4.41/5

Read Reviews (30)
24/7 Support

4.25/5

Read Reviews (562)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.98/5

Read Reviews (49)
Analytics

4.14/5

Read Reviews (93)
Custom Reports

3.97/5

Read Reviews (263)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.98/5

Read Reviews (49)
Analytics

4.14/5

Read Reviews (93)
Custom Reports

3.97/5

Read Reviews (263)

Software Failure Risk Guidance

?

for Guru knowledge network

Overall Risk Meter

Low Medium High

Top Failure Risks for Guru knowledge network

Vendor Profile Details

Company Name

Guru

Company Website

https://www.getguru.com/

HQ Location

121 S Broad St, Floor 11, Philadelphia, PA

Employees

11-50

Social

Financials

M&A