Guru knowledge network Overview

Get Guru is a real-time knowledge management solution for sales, marketing, support team, and could be deployed across the entire organization to have collective intelligence on the top areas to prioritize and focus work upon

It is primarily used to share information to team / cross functional members, which helps in bias to action and prioritization of key tasks internally, made available on channels such as website, collection & boards, collaborative tools such as Slack, browser integrations etc.

Get Guru is powered by Artificial Intelligence, Chatbots and Analytics with custom-triggers to provide real-time insights to all users on basis of collective intelligence

Cuspera Reviews

30 buyers and buying teams have used Cuspera to assess how well Guru knowledge network solved their Knowledge Management needs. Cuspera uses 3168 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Guru knowledge network.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Enhance Customer Relationships
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve ROI
  • Grow Market Share
  • Launch New Products
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Increase Average Basket Value
  • Improve Consistency
  • Improve Visibility
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Knowledge Management , Training & Onboarding , Workflow Management , as the business use cases that they have been most satisfied while using Guru knowledge network.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Knowledge Management

4.85/5

Read Reviews (428)

"...The Slack integration allows for a seamless experience for employees to take conversations live to feed the knowledge base or seamlessly be able to query it for pre-existing questions...."
sharing knowledge

4.92/5

Read Reviews (114)

"...Internal knowledge sharing happens with questions like "what days do we have off this year?..."
creating knowledge base

4.82/5

Read Reviews (17)

"...org slack Partner Built Guru's Slack bot allows you to both share and capture the knowledge created within your team's Slack conversations everyday. ..."
Training & Onboarding

4.90/5

Read Reviews (118)

"...Sharing knowledge quickly and easily, making onboarding much more streamlined, and keeping data up to date by keeping us accountable...."
Workflow Management with Chat and Slack

4.87/5

Read Reviews (107)

"...Having Guru + Slack ensures our sales reps have a highly streamlined workflow with Guru ensuring all our sales knowledge lives right where sales conversations are taking place!..."
PEER EXPERIENCES
Knowledge Management

4.85/5

Read Reviews (428)

"...The Slack integration allows for a seamless experience for employees to take conversations live to feed the knowledge base or seamlessly be able to query it for pre-existing questions...." Peer review by Alan W
sharing knowledge

4.85/5

Read Reviews (114)

creating knowledge base

4.85/5

Read Reviews (17)

Training & Onboarding

4.90/5

Read Reviews (118)

"...Sharing knowledge quickly and easily, making onboarding much more streamlined, and keeping data up to date by keeping us accountable...." Peer review by Meghan M, Quality Test Technician
Workflow Management with Chat and Slack

4.87/5

Read Reviews (107)

"...Having Guru + Slack ensures our sales reps have a highly streamlined workflow with Guru ensuring all our sales knowledge lives right where sales conversations are taking place!..." Testimonial by Victoria Moss, Director of Sales Operations, Greenhouse

41+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3168 insights from peers and experts to help you assess how these Guru knowledge network use cases fit your Knowledge Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Alison Port

Business Development Representative

Pilot

Guru eases the burden on tenured employees, managers, and trainers. New employees have to ask fewer questions. Testimonial By Alison Port

Peter Nesbitt

Operations

Bitly

Super easy to use and great cutting edge integrations (Chrome, Slack, etc). Before this, collective knowledge was either in people's heads, on their personal drives, if lucky, in an outdated Google Drive or Dropbox, or maybe on an even more outdated wiki. Testimonial By Peter Nesbitt

Tom Foley

Associate Manager, Global Sales & Customer Support Enablement

Intercom

At Intercom, we’re growing fast, selling and supporting a number of products into a number of different verticals to increasingly larger and larger customers. Guru helps our sales and support teams quickly access this knowledge and empowers our entire revenue team to deliver amazing, personalized, ...and consistent experiences to our customers at every stage of the customer journey.

Testimonial By Tom Foley
CUSTOMERS TESTIMONIALS

Alison Port

Business Development Representative

Pilot

Guru eases the burden on tenured employees, managers, and trainers. New employees have to ask fewer questions. Testimonial By Alison Port

Peter Nesbitt

Operations

Bitly

Super easy to use and great cutting edge integrations (Chrome, Slack, etc). Before this, collective knowledge was either in people's heads, on their personal drives, if lucky, in an outdated Google Drive or Dropbox, or maybe on an even more outdated wiki. Testimonial By Peter Nesbitt

Tom Foley

Associate Manager, Global Sales & Customer Support Enablement

Intercom

At Intercom, we’re growing fast, selling and supporting a number of products into a number of different verticals to increasingly larger and larger customers. Guru helps our sales and support teams quickly access this knowledge and empowers our entire revenue team to deliver amazing, personalized, ...and consistent experiences to our customers at every stage of the customer journey.

Testimonial By Tom Foley

Case Studies

COMPANY CASE STUDIES
Case Study bitly

We saw an overall decrease in the #slack-eng channel and in duplicate questions as we continued to push people to answer their own questions within Guru.

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Case Study Via

There was so much information we had to get out to our agents, including what services were suspended and how we would be keeping drivers and riders safe. Guru made that transition a lot easier and less chaotic because we were able to collect information from internal parties and get that to agents... quickly.

Read More
Case Study Intercom

I love the chrome extension because it's so handy to not have to navigate to a different window when I'm in a live chat with someone. Being able to search by tag, category, or collection allows me to find information easier and saves me time from having to ask somebody for help.

Read More

Frequently Asked Questions(FAQ)

for Guru knowledge network

What is Guru knowledge network?

Get Guru is a real-time knowledge management solution for sales, marketing, support team, and could be deployed across the entire organization to have collective intelligence on the top areas to prioritize and focus work upon

What is Guru knowledge network used for?

Guru knowledge network is a Knowledge Management Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Knowledge Management, Training & Onboarding and Workflow Management .

What are the top features of Guru knowledge network?

Personalization, Alerts: popups & Notifications and bot are some of the top features of Guru knowledge network.

Who uses Guru knowledge network?

Guru knowledge network is used by Internet, Computer Software and Consumer Services among other industries.

What are Guru knowledge network alternatives?

Bloomfire, KnowledgeOwl, Shelf.Io and PHPKB Knowledge Management Software are popular alternatives for Guru knowledge network.

Where is Guru knowledge network located?

Guru knowledge network is headquartered at 121 S Broad St, Floor 11, Philadelphia, PA.

Popular Business Setting

for Guru knowledge network

Top Industries

  • Internet
  • Computer Software
  • Consumer Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Guru knowledge network to Increase sales & revenue and Acquire customers

Peer and Expert Opinion on Features

for Guru knowledge network

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.52/5

Read Reviews (74)
Alerts: popups & Notifications

2.72/5

Read Reviews (36)
bot

4.20/5

Read Reviews (28)
Widgets

4.04/5

Read Reviews (21)
Recording

4.66/5

Read Reviews (16)
FEATURES RATINGS AND REVIEWS
Personalization

4.52/5

Read Reviews (74)
Alerts: popups & Notifications

2.72/5

Read Reviews (36)
bot

4.20/5

Read Reviews (28)
Widgets

4.04/5

Read Reviews (21)
Recording

4.66/5

Read Reviews (16)

IT and Other Capabilities

for Guru knowledge network

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.15/5

Read Reviews (174)
Data Export

3.27/5

Read Reviews (78)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.15/5

Read Reviews (174)
Data Export

3.27/5

Read Reviews (78)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.57/5

Read Reviews (49)
Phone Support

4.52/5

Read Reviews (41)
Email Support

4.41/5

Read Reviews (30)
24/7 Support

4.25/5

Read Reviews (562)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.57/5

Read Reviews (49)
Phone Support

4.52/5

Read Reviews (41)
Email Support

4.41/5

Read Reviews (30)
24/7 Support

4.25/5

Read Reviews (562)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.98/5

Read Reviews (49)
Analytics

4.14/5

Read Reviews (93)
Custom Reports

3.97/5

Read Reviews (263)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.98/5

Read Reviews (49)
Analytics

4.14/5

Read Reviews (93)
Custom Reports

3.97/5

Read Reviews (263)

Software Failure Risk Guidance

?

for Guru knowledge network

Overall Risk Meter

Low Medium High

Top Failure Risks for Guru knowledge network

Vendor Profile Details

Company Name

Guru

Company Website

https://www.getguru.com/

HQ Location

121 S Broad St, Floor 11, Philadelphia, PA

Employees

11-50

Social

Financials

M&A