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Guru knowledge network: Use-Cases, Insights and Reviews | 2024 Cuspera

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Guru - Knowledge management software for the future of work

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Guru knowledge network Overview

Guru's enterprise search connects scattered company docs, apps, and chats to deliver instant answers. A next-gen wiki and intranet are created from those answers for the team.

Use Cases

Customers recommend Knowledge Management, Onboarding, Workflow Management, as the business use cases that they have been most satisfied with while using Guru knowledge network.

Other use cases:

Content Management
Helpdesk Management
Collaboration
Engagement Management
Product Marketing
Sales Document Management
Customer Case Management

See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Guru knowledge network.

Other priorities:

Improve Internal Communications
Scale Best Practices
Enhance Customer Relationships
Shorten Ramp Up Time
Establish Thought Leadership
Improve ROI
Grow Market Share
Launch New Products
Improve Efficiency
Improve Digital And Social Presence
Increase Average Basket Value
Improve Consistency
Improve Visibility
Enter New Markets Internationally Or Locally

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Guru knowledge network Use-Cases and Business Priorities: Customer Satisfaction Data

Guru knowledge network works with different mediums / channels such as Chat, and Slack,

Guru knowledge network's features include Personalization, Alerts: Popups & Notifications, Bot, etc.

Reviews

"Guru makes it incredibly easy to find relevant information, and this improved the quality and speed of client interaction. As you know, the main reason people buy is their sales experience (not price, not product): whether the client learned somethi...ng valuable from the salesperson; responsiveness; quality and speed of interaction." - Nick S

Guru knowledge network, Bloomfire, KnowledgeOwl, Shelf.io, PHPKB Knowledge Management Software, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Guru knowledge network

Top Industries

Internet
Computer Software
Consumer Services

Popular in

Mid Market
Small Business
Enterprise

Guru knowledge network is popular in Internet, Computer Software, and Consumer Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Guru knowledge network Use Cases

How can Guru knowledge network optimize your Knowledge Management Workflow?

The platform facilitates knowledge sharing across teams through a user-friendly interface and integration with popular communication tools. The platform provides insights into knowledge base performance, allowing users to track and improve knowledge utilization. However, it lacks comprehensive functionality for knowledge sharing amongst peers, particularly for engineering teams.

"...Guru facilitates highly discoverable, self-service knowledge management that avoids the pitfalls of traditional MediaWiki-like KM solutions, such as stale data and lack of ownership...." Peer review by Michael H, Senior Software Engineer

What solutions does Guru knowledge network provide for Onboarding?

Guru Knowledge Network provides a platform for centralized knowledge management, facilitating the onboarding of new employees and accelerating the learning process. The platform allows for the creation of guides and how-to's, making it an effective tool for onboarding across various teams. However, a dedicated individual is required to maintain the platform effectively.

"...The easy access to materials makes it easy for new employees to look up information during the onboarding process...." Peer review by Vince E, Account Executive, Information Technology and Services

How can Guru knowledge network enhance your Workflow Management process?

Guru Knowledge Network facilitates workflow management by enabling teams to create and maintain processes, policies, and workflows. It integrates with existing workflows through browser extensions and applications like Google Chrome, Salesforce, and Slack. Guru is well-suited for organizations requiring a centralized location for internal information, but the user interface could be improved for more efficient workflows.

"...With Guru's browser extension, your whole team will be on the same page with they can capture and access within their workflow. ..." Product Enablement and FAQ Software and Solution

How efficiently Does Guru knowledge network manage your Content Management?

The knowledge management platform facilitates content versioning, quality control, and freshness, enabling knowledge sharing across departments. It analyzes content usage to identify gaps and optimize content creation. The tool integrates with other platforms like Slack, providing a central location for content access and facilitating rapid content searching. The platform's limited content tracking capabilities can be problematic as the amount of content increases.

"...Further, Guru presents two techniques to publish knowledge content...." Peer review from Featured Customers

What Are the key features of Guru knowledge network for Helpdesk Management?

41+ more Business Use Cases

30 buyers and buying teams have used Cuspera to assess how well Guru knowledge network solved their Knowledge Management needs. Cuspera uses 3168 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Nick S Sales Enablement Leader Glint	Guru makes it incredibly easy to find relevant information, and this improved the quality and speed of client interaction. As you know, the main reason people buy is their sales experience (not price, not product): whether the client learned something valuable from the salesperson; responsiveness; ...quality and speed of interaction. Testimonial By Nick S
Tom Foley Associate Manager, Global Sales & Customer Support Enablement Intercom	At Intercom, we’re growing fast, selling and supporting a number of products into a number of different verticals to increasingly larger and larger customers. Guru helps our sales and support teams quickly access this knowledge and empowers our entire revenue team to deliver amazing, personalized, ...and consistent experiences to our customers at every stage of the customer journey. Testimonial By Tom Foley
Johnny Rabe Strategic Account Director Conductor	Sales cycles move forward faster because I have quick access to resources that I need with Guru. Testimonial By Johnny Rabe

CUSTOMERS	TESTIMONIALS
Nick S Sales Enablement Leader Glint	Guru makes it incredibly easy to find relevant information, and this improved the quality and speed of client interaction. As you know, the main reason people buy is their sales experience (not price, not product): whether the client learned something valuable from the salesperson; responsiveness; ...quality and speed of interaction. Testimonial By Nick S
Tom Foley Associate Manager, Global Sales & Customer Support Enablement Intercom	At Intercom, we’re growing fast, selling and supporting a number of products into a number of different verticals to increasingly larger and larger customers. Guru helps our sales and support teams quickly access this knowledge and empowers our entire revenue team to deliver amazing, personalized, ...and consistent experiences to our customers at every stage of the customer journey. Testimonial By Tom Foley
Johnny Rabe Strategic Account Director Conductor	Sales cycles move forward faster because I have quick access to resources that I need with Guru. Testimonial By Johnny Rabe

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Wrike Computer Software	Computer Software	Case Study Wrike Wrike solved their cluttered internal knowledge base problem that couldn't scale with employee growth. Read More
Conductor Internet	Internet	Case Study Conductor Knowledge management helped Conductor enable their sales and marketing teams. Read More
Conductor	NA	Case Study Conductor 50% Decrease In Time To Onboard New Hires Read More

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Guru Overview

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Frequently Asked Questions(FAQ)

for Guru knowledge network

What is Guru knowledge network?

Get Guru is a real-time knowledge management solution for sales, marketing, support team, and could be deployed across the entire organization to have collective intelligence on the top areas to prioritize and focus work upon

It is primarily used to share information to team / cross functional members, which helps in bias to action and prioritization of key tasks internally, made available on channels such as website, collection & boards, collaborative tools such as Slack, browser integrations etc.

Get Guru is powered by Artificial Intelligence, Chatbots and Analytics with custom-triggers to provide real-time insights to all users on basis of collective intelligence

What is Guru knowledge network used for?

Guru knowledge network is a Knowledge Management Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Knowledge Management, Onboarding and Workflow Management .

What are the top features of Guru knowledge network?

Personalization, Alerts: popups & Notifications and bot are some of the top features of Guru knowledge network.

Who uses Guru knowledge network?

Guru knowledge network is used by Internet, Computer Software and Consumer Services among other industries.

What are Guru knowledge network alternatives?

Bloomfire, KnowledgeOwl, Shelf.Io and PHPKB Knowledge Management Software are popular alternatives for Guru knowledge network.

Where is Guru knowledge network located?

Guru knowledge network is headquartered at 121 S Broad St, Floor 11, Philadelphia, PA.

lightning

Peers used Guru knowledge network for knowledge management and onboarding

Guru knowledge network Competitors

More Guru knowledge network Alternatives...

Guru knowledge network Features

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FEATURE	RATINGS AND REVIEWS
AI Powered	3.98/5 ★ Read Reviews (49)
Analytics	4.14/5 ★ Read Reviews (93)
Custom Reports	3.97/5 ★ Read Reviews (263)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.98/5 ★ Read Reviews (49)
Analytics	4.14/5 ★ Read Reviews (93)
Custom Reports	3.97/5 ★ Read Reviews (263)

Software Failure Risk Guidance

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for Guru knowledge network

Overall Risk Meter

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Top Failure Risks for Guru knowledge network

Guru Profile

Company Name

Guru

Company Website

https://www.getguru.com/

HQ Location

121 S Broad St, Floor 11, Philadelphia, PA

Employees

11-50

Social

Financials

SERIES C