ServiceNow Overview
ServiceNow, a cloud-based workflow automation platform, enhances operational efficiencies by automating routine tasks and delivering digital workflows. Its capabilities include AI, analytics, mobile app building, and secure cross-enterprise integrations.
Use Cases
Customers recommend Workflow Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using ServiceNow.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using ServiceNow.
ServiceNow Use-Cases and Business Priorities: Customer Satisfaction Data
ServiceNow works with different mediums / channels such as Phone Calls. E-Mail. User Generated Content etc.
ServiceNow's features include Ticketing, Dashboard, Recording, etc. and ServiceNow support capabilities include Phone Support, AI Powered, Chat Support, etc. also ServiceNow analytics capabilities include Analytics, and Custom Reports.
Reviews
"With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it." - 7-Eleven
Peer review evidence (same sources as the product rating summary)
"...Ability to track all of my training requests in one place, gives me visibility into where the request is in the workflow...." Peer review by Lindsay S., Information Technology and Services
"...ServiceNow is being used primarily by the Support Desk for entering trouble tickets and kicks off our Problem Management process...." Peer review by Verified User, Manager in Information Technology, Information Technology and Services
"...Cisco is actively engaging ServiceNow across a broad spectrum of products in networking, namely, ACI, NAE, Nexus 9000 and ACI App Center platform...." Knowledge 2019: Cisco and ServiceNow Joint Innovations Showcase
ServiceNow, Cayzu Help Desk, Service Creatio, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ServiceNow
Top Industries
- Information Technology and Services
- Financial Services
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
ServiceNow is popular in Information Technology And Services, Financial Services, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
ServiceNow Customer wins, Customer success stories, Case studies
How efficiently Does ServiceNow manage your Workflow Management?
How does ServiceNow facilitate Helpdesk Management?
What benefits does ServiceNow offer for Engagement Management?
What solutions does ServiceNow provide for Knowledge Management?
How can ServiceNow enhance your Communication Management process?
11 buyers and buying teams have used Cuspera to assess how well ServiceNow solved their Help Desk needs. Cuspera uses 7300 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it. Testimonial By 7-Eleven |
|
We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers. Testimonial By Landon Cook |
|
ServiceNow has given us the tools to be consistent and enabled us to win the hearts and minds of our people. Testimonial By Scott Thomson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Senior Customer Experience Manager 7-Eleven |
With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it. Testimonial By 7-Eleven |
|
Landon Cook Director of Customer Service Operations Tennessee DHS |
We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers. Testimonial By Landon Cook |
|
Scott Thomson Technical Customer Service Rogers Communications |
ServiceNow has given us the tools to be consistent and enabled us to win the hearts and minds of our people. Testimonial By Scott Thomson |
The power of the ServiceNow platform
Frequently Asked Questions(FAQ)
for ServiceNow
What is ServiceNow?
ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. It delivers digital workflows that create great experiences and unlock productivity.
It provides software solutions to structure and automate various business processes via a SaaS delivery model. Drive connected digital workflows across the enterprise, deliver modern, consumer-like experiences, and accelerate time-to-value and innovation. It unleash the power of AI and analytics to surface information, make predictions, and automate repetitive tasks , achieve new levels of user productivity and satisfaction with intuitive omni-channel experiences, rapidly unite people and processes with intuitive, cross-enterprise integrations, accelerate innovation, and protect data in one trusted cloud and keep critical business services running securely.
Its capabilities include automation discovery, performance analytics, mobile app builder, virtual agent, AI search, predictive intelligence, process optimization, integrationHub, configuration management database (CMDB), and edge encryption.
What is ServiceNow used for?
What are the top features of ServiceNow?
Who uses ServiceNow?
What are ServiceNow alternatives?
Where is ServiceNow located?
Peers used ServiceNow for workflow management and helpdesk management
ServiceNow Competitors
ServiceNow Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (54) |
| Analytics | Read Reviews (262) |
| Custom Reports | Read Reviews (940) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (54) |
| Analytics | Read Reviews (262) |
| Custom Reports | Read Reviews (940) |
ServiceNow Integrations
ServiceNow integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for ServiceNow
Software Failure Risk Guidance
?for ServiceNow
Overall Risk Meter
Top Failure Risks for ServiceNow
ServiceNow, Inc News
Boomi and ServiceNow partner to power data activation across the enterprise
Boomi and ServiceNow have formed a partnership to enhance data activation capabilities across enterprises. This collaboration aims to integrate Boomi's data integration platform with ServiceNow's digital workflow solutions, enabling seamless data flow and improved operational efficiency for mutual customers.
NVIDIA and ServiceNow extend AI governance from desktops to dat...
ServiceNow and NVIDIA have expanded their partnership to enhance AI governance across enterprise desktops and data centers. Announced at Knowledge 2026, Project Arc introduces an autonomous AI agent designed for complex tasks within a governed environment. The collaboration extends ServiceNows AI Control Tower into NVIDIAs infrastructure, offering enhanced oversight and compliance for AI workloads. Additionally, they launched NOWAI-Bench, an open-source benchmarking suite for enterprise AI agents.
ServiceNow's Major Announcements at Knowledge 2026
ServiceNow unveiled a real-time data foundation at Knowledge 2026, featuring the Context Engine and Workflow Data Fabric. This platform aims to unify fragmented enterprise data and enable autonomous AI across workflows. ServiceNow also announced a partnership with Google Cloud to enhance multi-vendor agent governance. The initiative targets the 81% of enterprises not yet deriving value from AI, positioning ServiceNow as a leader in AI-driven workflow automation.
ServiceNow CEO rejects 'SaaSpocalypse' fears with AI governance push
ServiceNow's CEO addresses concerns about a potential downturn in SaaS by emphasizing the company's focus on AI governance. This strategic move aims to reassure stakeholders and strengthen ServiceNow's position in the evolving tech landscape.
ServiceNow, Inc Profile
Company Name
ServiceNow, Inc
Company Website
//servicenow.comHQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
