ServiceNow Overview
ServiceNow, a cloud-based workflow automation platform, enhances operational efficiencies by automating routine tasks and delivering digital workflows. Its capabilities include AI, analytics, mobile app building, and secure cross-enterprise integrations.
Use Cases
Customers recommend Workflow Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using ServiceNow.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using ServiceNow.
ServiceNow Use-Cases and Business Priorities: Customer Satisfaction Data
ServiceNow works with different mediums / channels such as Phone Calls. E-Mail. User Generated Content etc.
ServiceNow's features include Ticketing, Dashboard, Recording, etc. and ServiceNow support capabilities include Phone Support, AI Powered, Chat Support, etc. also ServiceNow analytics capabilities include Analytics, and Custom Reports.
Reviews
"We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers." - Landon Cook
Peer review evidence (same sources as the product rating summary)
"...Ticket reassignment workflow is nice...." Peer review by Krish G, Senior Programmer Analyst, Information Technology and Services
"...Most businesses link call center efficiencies to dealing with the customer queries quickly...." Case Study 7-Eleven
"...How the company leverages employee data, AI to drive employee engagement...." Ep. 79: Don t be fooled. The digital employee experience matters.
ServiceNow, Cayzu Help Desk, Service Creatio, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ServiceNow
Top Industries
- Information Technology and Services
- Financial Services
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
ServiceNow is popular in Information Technology And Services, Financial Services, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
ServiceNow Customer wins, Customer success stories, Case studies
How can ServiceNow enhance your Workflow Management process?
How can ServiceNow optimize your Helpdesk Management Workflow?
What makes ServiceNow ideal for Engagement Management?
What solutions does ServiceNow provide for Knowledge Management?
What benefits does ServiceNow offer for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well ServiceNow solved their Help Desk needs. Cuspera uses 7300 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers. Testimonial By Landon Cook |
|
ServiceNow has given us the tools to be consistent and enabled us to win the hearts and minds of our people. Testimonial By Scott Thomson |
|
With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it. Testimonial By 7-Eleven |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Landon Cook Director of Customer Service Operations Tennessee DHS |
We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers. Testimonial By Landon Cook |
|
Scott Thomson Technical Customer Service Rogers Communications |
ServiceNow has given us the tools to be consistent and enabled us to win the hearts and minds of our people. Testimonial By Scott Thomson |
|
Senior Customer Experience Manager 7-Eleven |
With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it. Testimonial By 7-Eleven |
Department of War - Defense - Very Large
Cyberhill Develops AI-Enabled Biosurveillance Mission Applications for the Department of War on the ServiceNow AI Platform
Inspira Enterprise - Cybersecurity And AI Services - Medium
ServiceNow, Inspira Enterprise form strategic partnership for global ...
Inspira Enterprise - Cybersecurity And AI Services - Medium
Inspira Enterprise Expands to Full Suite of ServiceNow Platform ...
The power of the ServiceNow platform
Frequently Asked Questions(FAQ)
for ServiceNow
What is ServiceNow?
ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. It delivers digital workflows that create great experiences and unlock productivity.
It provides software solutions to structure and automate various business processes via a SaaS delivery model. Drive connected digital workflows across the enterprise, deliver modern, consumer-like experiences, and accelerate time-to-value and innovation. It unleash the power of AI and analytics to surface information, make predictions, and automate repetitive tasks , achieve new levels of user productivity and satisfaction with intuitive omni-channel experiences, rapidly unite people and processes with intuitive, cross-enterprise integrations, accelerate innovation, and protect data in one trusted cloud and keep critical business services running securely.
Its capabilities include automation discovery, performance analytics, mobile app builder, virtual agent, AI search, predictive intelligence, process optimization, integrationHub, configuration management database (CMDB), and edge encryption.
What is ServiceNow used for?
What are the top features of ServiceNow?
Who uses ServiceNow?
What are ServiceNow alternatives?
Where is ServiceNow located?
Peers used ServiceNow for workflow management and helpdesk management
ServiceNow Competitors
ServiceNow Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (54) |
| Analytics | Read Reviews (262) |
| Custom Reports | Read Reviews (940) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (54) |
| Analytics | Read Reviews (262) |
| Custom Reports | Read Reviews (940) |
ServiceNow Integrations
ServiceNow integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for ServiceNow
Software Failure Risk Guidance
?for ServiceNow
Overall Risk Meter
Top Failure Risks for ServiceNow
ServiceNow, Inc News
ServiceNow (NOW) Expands AI Reach With Hexnode Accenture And Cyberhill ...
ServiceNow integrates with Hexnode UEM for AI-supported incident management and endpoint remediation. A joint offering with Accenture enhances managed security services and migration off legacy platforms. Cyberhill Partners builds a biosurveillance platform on ServiceNow's AI stack for the US Department of War. These integrations position ServiceNow as a key AI control layer across IT, security, and public sector workflows.
ServiceNow to Announce Second Quarter 2026 Financial Results on July 22
ServiceNow will announce its second quarter 2026 financial results on July 22, 2026, after market close.
ServiceNow (NOW) Expands AI Governance And Public Sector Reach With New Partnerships
ServiceNow has announced partnerships with Inspira Enterprise, ID.me, and Servos to enhance AI governance and public sector workflows. Inspira will use ServiceNow's AI Control Tower, while ID.me and Servos focus on state health systems. Nametag's integration improves identity assurance in ServiceNow's workflows, positioning it as a hub for AI governance and secure processes.
Inspira Enterprise And ServiceNow Partner To Deliver Integrated AI ...
ServiceNow and Inspira Enterprise have partnered to deliver integrated AI governance, cybersecurity, and identity solutions for global enterprises.
ServiceNow, Inc Profile
Company Name
ServiceNow, Inc
Company Website
//servicenow.comHQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
