ServiceNow Overview
This is a summary of the comprehensive capabilities and benefits of ServiceNow based on over 7300 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
ServiceNow, Freshservice, Teamsupport, SolarWinds Service Desk, freshdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if ServiceNow is right for your needs? Our Cuspera AI engine can evaluate how ServiceNow fits your specific business needs, industry, and context. Get your personalized assessment report today.
ServiceNow supports business activities such as:
- Workflow Management
- Helpdesk Management
- Engagement Management
- Knowledge Management
- Communication Management
ServiceNow can help you with many business goals, such as Scale Best Practices, Acquire Customers, Enhance Customer Relationships, Manage Risk, Improve Internal Communications, etc. It can help manage these activities if you use Phone Calls E-Mail User Generated Content etc. for these needs. As a solution, ServiceNow's capabilities include Ticketing, Dashboard, Recording, etc.
ServiceNow Information Technology and Services Vertical is its biggest customer base.
Reviews
"A dedicated team of individuals at LBG, with the support of ServiceNow’s platform, have delivered a back office process that is now automated, driven by integrated data, and has challenged traditional ways of working to achieve outstanding results f...or customers. " - Lloyds Banking Group
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well ServiceNow solved their Help Desk needs. Cuspera uses 7300 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities peers achieved using ServiceNow.
Use Cases
Peers recommend Workflow Management , Helpdesk Management , Engagement Management , as the business use cases that they have been most satisfied while using ServiceNow.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Workflow Management |
4.52/5 ★ |
"...Inventory management, change management and tracking, incident management, reporting and work flow...." Peer review by Todd P., Internet |
| Helpdesk Management with Phone Calls |
4.94/5 ★ |
"...The knowledge base scripts provide a method for both our customer and help desk personnel to resolve issues very quickly...." Peer review by Engineer in Information Technology |
| Engagement Management with E-Mail |
4.86/5 ★ |
"...It allows multiple users to interact at one time on a ticket...." Peer review by Altamash A, Network Security Engineer |
| engaging and following up |
4.89/5 ★ |
"...Companies can lower risk by engaging with a partner to help implement solutions like the ServiceNow Vendor Risk tool. ..." Ask the Experts: Vendor Risk Management |
| PEER EXPERIENCES | |
|---|---|
| Workflow Management |
4.52/5 ★ |
"...Inventory management, change management and tracking, incident management, reporting and work flow...." Peer review by Todd P., Internet |
|
| Helpdesk Management with Phone Calls |
4.94/5 ★ |
"...The knowledge base scripts provide a method for both our customer and help desk personnel to resolve issues very quickly...." Peer review by Engineer in Information Technology |
|
| Engagement Management with E-Mail |
4.86/5 ★ |
"...It allows multiple users to interact at one time on a ticket...." Peer review by Altamash A, Network Security Engineer |
|
| engaging and following up |
4.86/5 ★ |
58+ more Business Use Cases
Our AI advisor, Wyz, harnessed 7300 insights from peers and experts to help you assess how these ServiceNow use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
A dedicated team of individuals at LBG, with the support of ServiceNow’s platform, have delivered a back office process that is now automated, driven by integrated data, and has challenged traditional ways of working to achieve outstanding results for customers. Testimonial By Lloyds Banking Group |
|
We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers. Testimonial By Landon Cook |
|
ServiceNow has given us the tools to be consistent and enabled us to win the hearts and minds of our people. Testimonial By Scott Thomson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Lloyds Banking Group |
A dedicated team of individuals at LBG, with the support of ServiceNow’s platform, have delivered a back office process that is now automated, driven by integrated data, and has challenged traditional ways of working to achieve outstanding results for customers. Testimonial By Lloyds Banking Group |
|
Landon Cook Director of Customer Service Operations Tennessee DHS |
We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers. Testimonial By Landon Cook |
|
Scott Thomson Technical Customer Service Rogers Communications |
ServiceNow has given us the tools to be consistent and enabled us to win the hearts and minds of our people. Testimonial By Scott Thomson |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study Rogers CommunicationsRead More |
|
|
Case Study Tennessee DHSRead More |
|
Case Study 7-ElevenRead More |
Video
The power of the ServiceNow platform
Frequently Asked Questions(FAQ)
for ServiceNow
What is ServiceNow?
What is ServiceNow used for?
What are the top features of ServiceNow?
Who uses ServiceNow?
What are ServiceNow alternatives?
Where is ServiceNow located?
Popular Business Setting
for ServiceNow
Top Industries
- Information Technology and Services
- Financial Services
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Peers used ServiceNow to Scale best practices and Acquire customers
ServiceNow Alternatives
Peer and Expert Opinion on Features
for ServiceNow
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (963) |
| Dashboard | Read Reviews (159) |
| Recording | Read Reviews (131) |
| Alerts: popups & Notifications | Read Reviews (115) |
| Personalization | Read Reviews (89) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (963) |
| Dashboard | Read Reviews (159) |
| Recording | Read Reviews (131) |
| Alerts: popups & Notifications | Read Reviews (115) |
| Personalization | Read Reviews (89) |
IT and Other Capabilities
for ServiceNow
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (344) |
| Data Import | Read Reviews (779) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (344) |
| Data Import | Read Reviews (779) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (94) |
| Chat Support | Read Reviews (80) |
| Email Support | Read Reviews (75) |
| 24/7 Support | Read Reviews (1081) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (94) |
| Chat Support | Read Reviews (80) |
| Email Support | Read Reviews (75) |
| 24/7 Support | Read Reviews (1081) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (54) |
| Analytics | Read Reviews (262) |
| Custom Reports | Read Reviews (940) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (54) |
| Analytics | Read Reviews (262) |
| Custom Reports | Read Reviews (940) |
Software Failure Risk Guidance
?for ServiceNow
Overall Risk Meter
Top Failure Risks for ServiceNow
Vendor Profile Details
Company Name
ServiceNow
Company Website
https://www.servicenow.com/HQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
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