ServiceNow Overview
ServiceNow, a cloud-based workflow automation platform, enhances operational efficiencies by automating routine tasks and delivering digital workflows. Its capabilities include AI, analytics, mobile app building, and secure cross-enterprise integrations.
Use Cases
Customers recommend Workflow Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using ServiceNow.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using ServiceNow.
ServiceNow Use-Cases and Business Priorities: Customer Satisfaction Data
ServiceNow works with different mediums / channels such as Phone Calls. E-Mail. User Generated Content etc.
ServiceNow's features include Ticketing, Dashboard, Recording, etc. and ServiceNow support capabilities include Phone Support, AI Powered, Chat Support, etc. also ServiceNow analytics capabilities include Analytics, and Custom Reports.
Reviews
"With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it." - 7-Eleven
Peer review evidence (same sources as the product rating summary)
"...That it follows itil and routes to the right queue and is great at automated workflows...." Peer review by Industry Analyst / Tech Writer
"...For example, our SDE help desk administrator used to spend 80 percent of her time reassigning misclassified incidents...." Peer review by Kevin Broadway, VP of Application Delivery and Support, MetroPCS
"...ServiceNow and our approach to executing on a services-oriented delivery model across the company has improved the dynamics of how we engage with the business and the value IT is delivering to the company...." Peer review by Bob White, CIO, Ashley Furniture Industries, Inc., Ashley Furniture Industries
ServiceNow, Cayzu Help Desk, Service Creatio, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ServiceNow
Top Industries
- Information Technology and Services
- Financial Services
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
ServiceNow is popular in Information Technology And Services, Financial Services, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
ServiceNow Customer wins, Customer success stories, Case studies
Why is ServiceNow the best choice for Workflow Management?
Why is ServiceNow the best choice for Helpdesk Management?
Why is ServiceNow the best choice for Engagement Management?
What Are the key features of ServiceNow for Knowledge Management?
What benefits does ServiceNow offer for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well ServiceNow solved their Help Desk needs. Cuspera uses 7300 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it. Testimonial By 7-Eleven |
|
ServiceNow has given us the tools to be consistent and enabled us to win the hearts and minds of our people. Testimonial By Scott Thomson |
|
A dedicated team of individuals at LBG, with the support of ServiceNow’s platform, have delivered a back office process that is now automated, driven by integrated data, and has challenged traditional ways of working to achieve outstanding results for customers. Testimonial By Lloyds Banking Group |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Senior Customer Experience Manager 7-Eleven |
With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it. Testimonial By 7-Eleven |
|
Scott Thomson Technical Customer Service Rogers Communications |
ServiceNow has given us the tools to be consistent and enabled us to win the hearts and minds of our people. Testimonial By Scott Thomson |
|
Lloyds Banking Group |
A dedicated team of individuals at LBG, with the support of ServiceNow’s platform, have delivered a back office process that is now automated, driven by integrated data, and has challenged traditional ways of working to achieve outstanding results for customers. Testimonial By Lloyds Banking Group |
Experian - Data And Technology - Very Large
Experian accelerates AI-first experiences with ServiceNow AI Platform
California Housing Finance Agency (CalHFA) - Government - Medium
ServiceNow accelerates AI-powered government reinvention across nearly all 50 U.S. states with new customer wins
The power of the ServiceNow platform
Frequently Asked Questions (FAQ)
What buyers ask before choosing ServiceNow
What is ServiceNow?
ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. It delivers digital workflows that create great experiences and unlock productivity.
It provides software solutions to structure and automate various business processes via a SaaS delivery model. Drive connected digital workflows across the enterprise, deliver modern, consumer-like experiences, and accelerate time-to-value and innovation. It unleash the power of AI and analytics to surface information, make predictions, and automate repetitive tasks , achieve new levels of user productivity and satisfaction with intuitive omni-channel experiences, rapidly unite people and processes with intuitive, cross-enterprise integrations, accelerate innovation, and protect data in one trusted cloud and keep critical business services running securely.
Its capabilities include automation discovery, performance analytics, mobile app builder, virtual agent, AI search, predictive intelligence, process optimization, integrationHub, configuration management database (CMDB), and edge encryption.
What is ServiceNow used for?
What are the top features of ServiceNow?
Who uses ServiceNow?
What are ServiceNow alternatives?
Where is ServiceNow located?
Peers used ServiceNow for workflow management and helpdesk management
ServiceNow Competitors
ServiceNow Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (54) |
| Analytics | Read Reviews (262) |
| Custom Reports | Read Reviews (940) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (54) |
| Analytics | Read Reviews (262) |
| Custom Reports | Read Reviews (940) |
ServiceNow Integrations
ServiceNow integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for ServiceNow
Software Failure Risk Guidance
?for ServiceNow
Overall Risk Meter
Top Failure Risks for ServiceNow
ServiceNow, Inc News
ServiceNow (NOW) Expands Multiyear AI Partnership For Enterprise Deployments
ServiceNow and Tech Mahindra have expanded their partnership to accelerate AI adoption in enterprise environments. Tech Mahindra will establish an AI & Innovation Center of Excellence focused on ServiceNow's platform, aiming to transition AI projects from pilot to production. This collaboration targets improved AI platform governance and cost efficiency, with Mahindra Group serving as a testing ground across various industries.
Tribal Partners with ServiceNow to Empower Enterprise Teams to Build and Deploy Apps & Agents
Tribal has partnered with ServiceNow to launch Tribal for ServiceNow, enabling enterprise teams to build and deploy AI applications within ServiceNow's platform. This integration leverages Tribal's Metadata Fabric to enhance workflows, maintain governance, and modernize legacy environments. The partnership aims to empower non-developers to create AI solutions while preserving enterprise context and security.
ServiceNow (NOW) Unveils Autonomous Security to Accelerate Growth
ServiceNow unveiled six new Autonomous Security solutions under the Shift Zero initiative, targeting threat detection and management across enterprise systems. This rollout integrates technologies from Armis and Veza, enhancing visibility and permission mapping. The solutions aim to consolidate security tools into a unified system, although some components will be available by December 2026.
Dyna Software Brings Leading Platform Governance and Compliance Solution for ServiceNow to Healthcare IT Environments
Dyna Software has introduced its GuardRails platform, a governance and compliance solution for ServiceNow, tailored for healthcare IT environments. The platform enhances ServiceNow's capabilities in regulated industries by providing tools for governance, compliance, and AI-enhanced development, ensuring secure and compliant operations in healthcare settings.
ServiceNow, Inc Profile
Company Name
Company Website
//servicenow.comHQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
