ServiceNow Overview
ServiceNow, a cloud-based workflow automation platform, enhances operational efficiencies by automating routine tasks and delivering digital workflows. Its capabilities include AI, analytics, mobile app building, and secure cross-enterprise integrations.
Use Cases
Customers recommend Workflow Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using ServiceNow.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using ServiceNow.
ServiceNow Use-Cases and Business Priorities: Customer Satisfaction Data
ServiceNow works with different mediums / channels such as Phone Calls. E-Mail. User Generated Content etc.
ServiceNow's features include Ticketing, Dashboard, Recording, etc. and ServiceNow support capabilities include Phone Support, AI Powered, Chat Support, etc. also ServiceNow analytics capabilities include Analytics, and Custom Reports.
Reviews
"We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers." - Landon Cook
Peer review evidence (same sources as the product rating summary)
"...Love that administrators can easily learn how to change forms and workflow...." Peer review by Becky W., Computer Software
"...The knowledge base scripts provide a method for both our customer and help desk personnel to resolve issues very quickly...." Peer review by Verified User, Engineer in Information Technology, Education
"...User follow up of the tickets and history of email chain is recorded all in one place against the ticket, and its easy to see the whole conversation...." Peer review by Administrator
ServiceNow, Vision Helpdesk, LiveAgent, Remote Support Desktop, Smith.ai, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ServiceNow
Top Industries
- Information Technology and Services
- Financial Services
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
ServiceNow is popular in Information Technology And Services, Financial Services, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
ServiceNow Customer wins, Customer success stories, Case studies
What makes ServiceNow ideal for Workflow Management?
What makes ServiceNow ideal for Helpdesk Management?
How does ServiceNow address your Engagement Management Challenges?
How can ServiceNow optimize your Knowledge Management Workflow?
Why is ServiceNow the best choice for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well ServiceNow solved their Help Desk needs. Cuspera uses 7300 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers. Testimonial By Landon Cook |
|
ServiceNow has given us the tools to be consistent and enabled us to win the hearts and minds of our people. Testimonial By Scott Thomson |
|
With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it. Testimonial By 7-Eleven |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Landon Cook Director of Customer Service Operations Tennessee DHS |
We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers. Testimonial By Landon Cook |
|
Scott Thomson Technical Customer Service Rogers Communications |
ServiceNow has given us the tools to be consistent and enabled us to win the hearts and minds of our people. Testimonial By Scott Thomson |
|
Senior Customer Experience Manager 7-Eleven |
With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it. Testimonial By 7-Eleven |
Robinhood - Financial Services - Large
ServiceNow Maps AI Control Tower Strategy as Agents, Security Drive Growth
Robinhood - Financial Services - Large
ServiceNow Maps AI Control Tower Strategy as Agents, Security Drive Growth
The power of the ServiceNow platform
Frequently Asked Questions (FAQ)
What buyers ask before choosing ServiceNow
What is ServiceNow?
ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. It delivers digital workflows that create great experiences and unlock productivity.
It provides software solutions to structure and automate various business processes via a SaaS delivery model. Drive connected digital workflows across the enterprise, deliver modern, consumer-like experiences, and accelerate time-to-value and innovation. It unleash the power of AI and analytics to surface information, make predictions, and automate repetitive tasks , achieve new levels of user productivity and satisfaction with intuitive omni-channel experiences, rapidly unite people and processes with intuitive, cross-enterprise integrations, accelerate innovation, and protect data in one trusted cloud and keep critical business services running securely.
Its capabilities include automation discovery, performance analytics, mobile app builder, virtual agent, AI search, predictive intelligence, process optimization, integrationHub, configuration management database (CMDB), and edge encryption.
What is ServiceNow used for?
What are the top features of ServiceNow?
Who uses ServiceNow?
What are ServiceNow alternatives?
Where is ServiceNow located?
Peers used ServiceNow for workflow management and helpdesk management
ServiceNow Competitors
ServiceNow Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (54) |
| Analytics | Read Reviews (262) |
| Custom Reports | Read Reviews (940) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (54) |
| Analytics | Read Reviews (262) |
| Custom Reports | Read Reviews (940) |
ServiceNow Integrations
ServiceNow integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for ServiceNow
Software Failure Risk Guidance
?for ServiceNow
Overall Risk Meter
Top Failure Risks for ServiceNow
ServiceNow, Inc News
ServiceNow (NOW) Debuts AI Control Tower For Enterprise AI Governance
ServiceNow launched AI Control Tower, Context Engine, and Shift Zero to enhance AI governance and workflow security. These tools integrate with existing systems to manage AI agents with identity, context, and cybersecurity controls, targeting secure automation and compliance in enterprise operations.
ServiceNow bets on AI agents to reshape enterprise workflows
ServiceNow is focusing on AI agents to enhance enterprise workflows, aiming to integrate AI into various functions for a seamless employee experience. The company has launched its AI Control Tower to oversee AI activities, emphasizing self-service and agentic models to drive business transformation and cost savings. Governance and control are key to building trust in AI-driven environments.
Proviniti Achieves ServiceNow Elite Partner Status
Proviniti has achieved ServiceNow Elite Partner Status, enhancing its capabilities in delivering ServiceNow solutions. This recognition highlights Proviniti's expertise in risk management, security operations, and enterprise workflow optimization. Proviniti focuses on accelerating client progress by aligning expertise with client needs, ensuring that ServiceNow implementations deliver the intended business value.
Proviniti Achieves ServiceNow Elite Partner Status
Proviniti has achieved ServiceNow Elite Partner Status, enhancing its capabilities in delivering risk management, security operations, and operational resilience solutions using ServiceNow's platform. This status highlights Proviniti's expertise in implementing and optimizing ServiceNow solutions to address complex enterprise challenges, emphasizing the importance of skilled personnel in achieving business outcomes.
ServiceNow, Inc Profile
Company Name
Company Website
//servicenow.comHQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
