SmartSupport Overview
This is a summary of the comprehensive capabilities and benefits of SmartSupport based on over 554 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SmartSupport, PHPKB Knowledge Management Software, ComAround Knowledgeâ„¢, KnowledgeOwl, Shelf.io, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SmartSupport is right for your needs? Our Cuspera AI engine can evaluate how SmartSupport fits your specific business needs, industry, and context. Get your personalized assessment report today.
SmartSupport supports business activities such as:
- Knowledge Management
- Helpdesk Management
- Content Management
- Social Media Analytics
- Workflow Management
SmartSupport can help you with many business goals, such as Improve ROI, Improve Efficiency, Acquire Customers, Improve Navigation, Enhance Customer Relationships, etc. It can help manage these activities if you use User Generated Content Blogs Website etc. for these needs. As a solution, SmartSupport's capabilities include Templates, Alerts: Popups & Notifications, and Personalization.
SmartSupport Education Vertical is its biggest customer base.
Reviews
"...Safeharbor has an extensive line of tools and services to help you solve these challenges: Knowledge Base and Forums Software...." Knowledge Base Solutions and Services
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SmartSupport solved their Knowledge Management needs. Cuspera uses 554 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Business Priorities
Improve ROI and Improve Efficiency are the most popular business priorities peers achieved using SmartSupport.
Use Cases
Peers recommend Knowledge Management , Helpdesk Management , Content Management , as the business use cases that they have been most satisfied while using SmartSupport.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management with User Generated Content, Blogs and Website |
4.76/5 ★ |
"...Safeharbor has an extensive line of tools and services to help you solve these challenges: Knowledge Base and Forums Software...." Knowledge Base Solutions and Services |
| creating knowledge base |
4.22/5 ★ |
"...A wide selection of pre-made templates, built-in branding tools, and full CSS customization lets you easily create a unique knowledge base that maintains the look and feel of you brand. ..." Knowledge Base Template Gallery |
| sharing knowledge |
3.63/5 ★ |
"...Realize the Value of Shared Knowledge...." Safeharbor Knowledge Solutions |
| Helpdesk Management with Phone Calls |
4.94/5 ★ |
"...Press Releases Testimonials Safeharbor is now part of Enghouse Interactive - developer of world s most comprehensive portfolio of call center solutions...." Knowledge Base Template Gallery |
| Content Management |
4.60/5 ★ |
"...The intuitive editor makes it easy to organize and manage support content...." SafeHarbor Knowledge Solutions |
| content curation |
3.91/5 ★ |
"...The knowledge-centered approach seeks to create support content directly from issues as they are addressed through problem management...." Knowledge Base Management Services |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management with User Generated Content, Blogs and Website |
4.76/5 ★ |
"...Safeharbor has an extensive line of tools and services to help you solve these challenges: Knowledge Base and Forums Software...." Knowledge Base Solutions and Services |
|
| creating knowledge base |
4.76/5 ★ |
| sharing knowledge |
4.76/5 ★ |
| Helpdesk Management with Phone Calls |
4.94/5 ★ |
"...Press Releases Testimonials Safeharbor is now part of Enghouse Interactive - developer of world s most comprehensive portfolio of call center solutions...." Knowledge Base Template Gallery |
|
| Content Management |
4.60/5 ★ |
"...The intuitive editor makes it easy to organize and manage support content...." SafeHarbor Knowledge Solutions |
|
| content curation |
4.60/5 ★ |
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 554 insights from peers and experts to help you assess how these SmartSupport use cases fit your Knowledge Management needs.
Frequently Asked Questions(FAQ)
for SmartSupport
What is SmartSupport?
What is SmartSupport used for?
What are the top features of SmartSupport?
Who uses SmartSupport?
What are SmartSupport alternatives?
Where is SmartSupport located?
Popular Business Setting
for SmartSupport
Top Industries
- Education
- Marketing and Advertising
- Transportation/Trucking/Railroad
Popular in
- Large Enterprise
- Mid Market
Peers used SmartSupport to Improve ROI and Improve efficiency
SmartSupport Alternatives
Peer and Expert Opinion on Features
for SmartSupport
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Templates | Read Reviews (15) |
| Alerts: popups & Notifications | Read Reviews (12) |
| Personalization | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Templates | Read Reviews (15) |
| Alerts: popups & Notifications | Read Reviews (12) |
| Personalization | Read Reviews (6) |
IT and Other Capabilities
for SmartSupport
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (31) |
| Data Export | Read Reviews (10) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (31) |
| Data Export | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (150) |
| Phone Support | Read Reviews (16) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (150) |
| Phone Support | Read Reviews (16) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (54) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (54) |
Software Failure Risk Guidance
?for SmartSupport
Overall Risk Meter
Top Failure Risks for SmartSupport
Vendor Profile Details
Company Name
Safeharbor Knowledge Solutions
Company Website
http://safeharbor.comHQ Location
16400 Southcenter Parkway, Suite 407, Tukwila, WA 98188, US
Employees
11-50
Social
Financials
PRIVATE
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