Overview: Gainsight Customer Communities (formerly Insided) and Shelf.io as Knowledge Management Category solutions.
In the knowledge management space, inSided emphasizes engagement and user interaction, with a strong focus on analytics and integration, making it a powerful tool for enterprises in telecommunications and manufacturing. It shines in customer relationship enhancement and content management. Shelf.io, on the other hand, prioritizes knowledge management and collaboration, appealing to smaller customer bases in the software and advertising sectors due to its ease of migration and AI capabilities. Both products offer 24/7 support, but inSided's broader range of capabilities and focus on digital presence might make it more suited for larger scale operations.
Gainsight Customer Communities (formerly Insided): InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.
Shelf.io: Shelfio integrates GenAI with modern SaaS to ensure accurate, trusted knowledge. This technology enhances answers across various platforms.
Gainsight Customer Communities (formerly Insided) and Shelf.io: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
inSided supports engagement management and helpdesk management, focusing heavily on maintaining robust customer interactions. read more →
Shelf.io focuses on knowledge management and collaboration, providing tools for efficient information sharing among teams. read more →
Business Goals
inSided helps acquire customers and enhance relationships, with an emphasis on scaling best practices. read more →
Shelf.io is designed to help companies scale best practices, although it also assists in building brand awareness for smaller firms. read more →
Core Features
inSided's standout features include powerful analytics and ease of integration, key for mid to large enterprises. read more →
Shelf.io offers AI-powered functions and custom reporting to streamline operations, especially within smaller enterprise settings. read more →
Vendor Support
inSided offers comprehensive 24/7 support via various channels, making it adaptable to complex enterprise needs. read more →
Shelf.io offers 24/7 support with a limited range of channels, suited for firms with less intricate support requirements. read more →
Segments and Industries
inSided is particularly popular among the telecommunications and manufacturing sectors, serving mid to large market businesses. read more →
Shelf.io finds its user base mainly within computer software and marketing sectors, serving mostly small to mid-sized enterprises. read more →
Operational Alignment
inSided fits seamlessly into operations that require engagement and content management, catering to enterprises and complex environments. read more →
Shelf.io integrates well into environments prioritizing collaboration and content sharing, ideal for streamlined workflows in smaller operations. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
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Data
Support
Others
Most deployed common Use Cases for Gainsight Customer Communities (formerly Insided) and Shelf.io
Why is Gainsight Customer Communities (formerly Insided) and Shelf.io the best choice for Engagement Management?
What benefits does Gainsight Customer Communities (formerly Insided) and Shelf.io offer for Knowledge Management?
How can Gainsight Customer Communities (formerly Insided) and Shelf.io optimize your Content Management Workflow?
Gainsight Customer Communities (formerly Insided) in Action: Unique Use Cases
How does Gainsight Customer Communities (formerly Insided) facilitate Helpdesk Management?
What benefits does Gainsight Customer Communities (formerly Insided) offer for Training & Onboarding?
Shelf.io in Action: Unique Use Cases
What makes Shelf.io ideal for Collaboration?
Alternatives
Integrations
Few Gainsight Customer Communities (formerly Insided) Integrations
News
Latest Gainsight Customer Communities (formerly Insided) News
Pulse 2025: Gainsight Reimagines the Customer Journey With Agentic Magic
Gainsight unveiled new AI-powered capabilities at Pulse 2025, introducing "Agentic Magic" to transform the customer journey. The enhancements deliver real-time customer engagement insights, automate retention and expansion workflows, and improve user adoption through in-app guidance and analytics. Gainsight's Customer Success platform now integrates Atlas AI Agents, supporting digital-led strategies and seamless onboarding for enterprise teams focused on retention, expansion, and product adoption.
