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PhaseWare Tracker - Knowledge Management: Use Cases, Capabilities & Competitors

Name: PhaseWare Tracker
Brand: PhaseWare Tracker
Rating: 4.5 (479 reviews)

4.46 5

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(479)

PhaseWare Tracker | The fully configurable customer support solution

App Partner

PhaseWare Tracker Overview

Phaseware-tracker streamlines customer service management through all process phases. Comprehensive software solutions are provided by PhaseWare.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Contact List Management, as the business use cases that they have been most satisfied with while using PhaseWare Tracker.

Other use cases:

Communication Management
Workflow Management
Engagement Management
Customer Feedback Management
Training & Onboarding
Products & Pricelist Management
Contract Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using PhaseWare Tracker.

Other priorities:

See all business priorities See less business priorities

PhaseWare Tracker Use-Cases and Business Priorities: Customer Satisfaction Data

PhaseWare Tracker works with different mediums / channels such as Phone Calls. Offline. On Premises etc.

PhaseWare Tracker's features include Ticketing, Recording, Dashboard, etc. and PhaseWare Tracker support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also PhaseWare Tracker analytics capabilities include Analytics, and Custom Reports.

Reviews

"...incident submission automatically searches knowledge base and suggests PERTENANT articles...." Peer review by Bob, Total BusinessWare

Peer review evidence (same sources as the product rating summary)

"...I recommend this software to any Support Center environment...." Peer review by Michele, Dexter + Chaney

"...Manage a limitless knowledge base of solutions, FAQs, downloads, forums, and notices - both internally and externally. ..." Incident Management, Complaint Management, SLA Tracking, Time Tracking Software

"...Very flexible tracking of contacts, contracts and time...." Peer review by Bob, Total BusinessWare

PhaseWare Tracker, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for PhaseWare Tracker

Top Industries

Computer Software
Financial Services
Manufacturing

Popular in

Large Enterprise
Mid Market
Small Business

PhaseWare Tracker is popular in Computer Software, Financial Services, and Manufacturing and is widely used by Large Enterprise, Mid Market, and Small Business.

PhaseWare Tracker Customer wins, Customer success stories, Case studies

What benefits does PhaseWare Tracker offer for Helpdesk Management?

How can PhaseWare Tracker enhance your Knowledge Management process?

How does PhaseWare Tracker facilitate Contact List Management?

What solutions does PhaseWare Tracker provide for Communication Management?

What makes PhaseWare Tracker ideal for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well PhaseWare Tracker solved their Knowledge Management needs. Cuspera uses 479 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.