PhaseWare Tracker Overview
This is a summary of the comprehensive capabilities and benefits of PhaseWare Tracker based on over 479 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
PhaseWare Tracker, Zendesk For Service, Oracle CX Service, Gravity Forms, Teamsupport, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if PhaseWare Tracker is right for your needs? Our Cuspera AI engine can evaluate how PhaseWare Tracker fits your specific business needs, industry, and context. Get your personalized assessment report today.
PhaseWare Tracker supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Contact List Management
- Communication Management
- Workflow Management
PhaseWare Tracker can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use Phone Calls Offline On Premises etc. for these needs. As a solution, PhaseWare Tracker's capabilities include Ticketing, Recording, Dashboard, etc.
PhaseWare Tracker Computer Software Vertical is its biggest customer base.
Reviews
"...About PhaseWare Tracker PhaseWare Tracker is a customer support and help desk solution...." Peer review
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well PhaseWare Tracker solved their Knowledge Management needs. Cuspera uses 479 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using PhaseWare Tracker.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Contact List Management , as the business use cases that they have been most satisfied while using PhaseWare Tracker.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.96/5 ★ |
"...About PhaseWare Tracker PhaseWare Tracker is a customer support and help desk solution...." Peer review |
| Knowledge Management with Phone Calls |
4.91/5 ★ |
"...PhaseWare support support is friendly and they also include a Knowledge Base/FAQ area based on using the same software...." Peer review by Christopher, Tullahoma Utilities Board |
| Contact List Management with Offline and On Premises |
4.85/5 ★ |
"...Powerful searching tools allow you to search through tickets, correspondences, customers, contacts, knowledge base items, and more, just as you see fit. ..." Incident Management, Complaint Management, SLA Tracking, Time Tracking Software |
| contacts history |
4.34/5 ★ |
"...Phaseware manages and provides a central database of customer records and contact information that all staff may access 24/7, from any location...." Peer review by Teresa, CSS Hotel Systems |
| tracking contacts |
3.42/5 ★ |
"...Very flexible tracking of contacts, contracts and time...." Peer review by Bob, Total BusinessWare |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.96/5 ★ |
"...About PhaseWare Tracker PhaseWare Tracker is a customer support and help desk solution...." Peer review |
|
| Knowledge Management with Phone Calls |
4.91/5 ★ |
"...PhaseWare support support is friendly and they also include a Knowledge Base/FAQ area based on using the same software...." Peer review by Christopher, Tullahoma Utilities Board |
|
| Contact List Management with Offline and On Premises |
4.85/5 ★ |
"...Powerful searching tools allow you to search through tickets, correspondences, customers, contacts, knowledge base items, and more, just as you see fit. ..." Incident Management, Complaint Management, SLA Tracking, Time Tracking Software |
|
| contacts history |
4.85/5 ★ |
| tracking contacts |
4.85/5 ★ |
9+ more Business Use Cases
Our AI advisor, Wyz, harnessed 479 insights from peers and experts to help you assess how these PhaseWare Tracker use cases fit your Knowledge Management needs.
Popular Business Setting
for PhaseWare Tracker
Top Industries
- Computer Software
- Financial Services
- Manufacturing
Popular in
- Large Enterprise
- Mid Market
- Small Business
Peers used PhaseWare Tracker to Enhance customer relationships and Acquire customers
PhaseWare Tracker Alternatives
Peer and Expert Opinion on Features
for PhaseWare Tracker
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (21) |
| Recording | Read Reviews (14) |
| Dashboard | Read Reviews (6) |
| Alerts: popups & Notifications | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (21) |
| Recording | Read Reviews (14) |
| Dashboard | Read Reviews (6) |
| Alerts: popups & Notifications | Read Reviews (6) |
IT and Other Capabilities
for PhaseWare Tracker
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (40) |
| Data Import | Read Reviews (67) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (40) |
| Data Import | Read Reviews (67) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (14) |
| 24/7 Support | Read Reviews (131) |
| Chat Support | Read Reviews (17) |
| Email Support | Read Reviews (16) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (14) |
| 24/7 Support | Read Reviews (131) |
| Chat Support | Read Reviews (17) |
| Email Support | Read Reviews (16) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (52) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (52) |
Software Failure Risk Guidance
?for PhaseWare Tracker
Overall Risk Meter
Top Failure Risks for PhaseWare Tracker
Vendor Profile Details
Company Name
PhaseWare
Company Website
https://www.phaseware.com/HQ Location
1700 Redbud Blvd Suite 190 McKinney, TX 75069, US
Employees
11-50
Social
Financials
PRIVATE
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