Home Knowledge Management Gainsight Customer Communities (formerly Insided) Gainsight Customer Communities (formerly Insided) Alternatives
Gainsight Customer Communities (formerly Insided) Alternatives
(1457)A single community destination for all customer needs
Top 24 Gainsight Customer Communities (formerly Insided) Alternatives : 2025
livepro
Customer Experience Knowledge Management
livepro is a knowledge management software designed for the companies to help enhance team learning, customer satisfaction and reduce cost on manual processes. The platform helps find answers ...
The data is collected across the processes to define KPIs like knowledge utilisation, customer behaviours and team behaviour. The tool allows publishing of knowledge in multiple locations directed towards different audiences ensuring right content reaches the right person.
Shelf.io
The Future of Knowledge Management is here...
Shelf.io is an innovative knowledge management and automation platform focused on helping contact centers surface the best answers to agents and customers in seconds. It helps to scale best practices and improve efficiency. Shelf leverages generative AI and a modern SaaS infrastructure to ensure accurate, up-to-date, and trusted knowledge. With Shelf, employees, chatbots, and customers can access better answers consistently, anytime and anywhere. ...
Shelf drastically reduces the time it takes to access and manage company knowledge by delivering answers directly in the platforms customers and agents are already using like the self-service portals, IVRs, chatbots, CCaaS, CRMs and more. It supercharges agents with AI to quickly surface the information they need to do their job. Its a faster, smarter, more reliable way to find and manage contact center knowledge.
Key features of Shelf are ensuring customers find the right answers fast, integrating knowledge to customers and agents, optimizing the knowledge with automated content maintenance, maximizing agent efficiency with a distributed workforce and more.
Panviva
Knowledge Management - Connect, Collaborate and Communicate
InSided excels in engaging telecommunications and manufacturing industries with robust integration and analytics features, catering primarily to large enterprises and improving customer relationships. Meanwhile, Panviva finds a niche in healthcare and financial sectors, with strong compliance and reporting features, favoring small to enterprise-sized markets, helping improve ROI and efficiency. Each product serves distinct operational needs and industries, offering unique support and integration options. ...
KnowledgeOwl
KnowledgeOwl helps organizations of all sizes build be
KnowledgeOwl is a knowledge base software designed for organizations to help manage content and create information repository which facilitates enhancement in employee performance. The platform ...
The content created on this platform can be created on a private domain and customized using CSS, HTML, and Javascript.
Notion
Notion The all-in-one workspace for your notes, tasks, wikis, and ...
InSided and Notion are knowledge management solutions that cater to distinct operational needs and strategic objectives, helping businesses find the right fit based on user collaboration, data management, and support preferences. InSided is notably used in telecommunications and large enterprises, focusing on robust engagement and community management, while Notion excels in facilitating collaboration and managing workflows in diverse industries like marketing and IT. ...
Guru knowledge network
Guru - Knowledge management software for the future of work
Both inSided and Guru knowledge network offer robust knowledge management solutions, though they cater to slightly different use cases. inSided is preferred by telecommunications and manufacturing industries, focusing on community engagement and feedback management. Guru knowledge network excels in knowledge sharing and workflow management, with strong adoption in the internet and software sectors. Businesses need to align their specific industry requirements and operational objectives with these aspects to choose the optimal solution. ...
Answerbase
Q&A Community and Support Software
Answerbase is a Q&A Platform that enables setting up of a knowledge base with Q&A content for the business, assists in ecommerce conversion rate optimization, and positively impacts SEO. It can be used in businesses of all sizes including large enterprises. ...
Answerbase features include Q&A Widgets and Widget builders, Customizable Responsive Design, Community Q&A Capabilities, Single Sign-On, Login and Registration, Content Moderation & Management, Manage User Accounts & Profile Management Tools and more.
The Q&A Widgets and Widget builders feature enables integration of the Q&A functionality into the existing website. The Customizable Responsive Design feature enables seamless integration with the current site and supports Q&A interaction whether on computer, tablet or mobile phone. The Content Moderation & Management feature provides tools for easy distribution, review and approval of the Q&A content in addition to new inquiry assignment, reporting tools, spam controls, and more.
ClickHelp
ClickHelp - Innovative Software Documentation Tool
InSided is well-suited for large organizations focused on community and engagement management, offering robust capabilities like customer feedback management and engaging content strategies. ClickHelp excels in communication and publishing workflows, making it ideal for sectors that prioritize content creation and collaboration. While inSided supports telecommunications and IT, ClickHelp finds favor in computer software and publishing industries. The products cater to different scales and industries, driven by their distinct features and primary uses. ...
PhaseWare Tracker
The fully configurable customer support solution
Phaseware-tracker streamlines customer service management through all process phases. Comprehensive software solutions are provided by PhaseWare.
Screencastify
Screencastify Screen Recorder for Chrome
Both inSided and Screencastify provide solutions within the Knowledge Management sector, but they serve distinct needs. inSided excels in engagement and community building, ideal for larger enterprises in telecom and IT services. Screencastify focuses on content collaboration and sharing, favored in educational and software environments. While inSided supports diverse communication channels with robust vendor support, Screencastify centers on video-based interactions, appealing to sectors aiming to improve internal and customer-facing communications. ...
Document360
The Knowledge Base Platform, engineered for growing companies
Document360 is the No#1 rated Knowledge base software that is specifically engineered for growing companies. It helps to create a private, internal and customer-facing Knowledge Base include FAQ pages, product documentation, SOPs, ticket deflection, call centre knowledge base and many more. ...
It is trusted by many fortune 500 companies from 40+countries.
It creates and manages knowledge base articles with powerful out-of-the-box documentation features.
Its highlight features are Intelligent search, Versioning, Localization, Article lifecycle manager, Rich editors- Markdown and Wysiwyg, Customization, Category Manager, Restricted User access and workflow, Third-party integrations.
Fiix
Asset Maintenance Management Software | Fiix
Both inSided and Fiix offer solutions in the Knowledge Management category, catering to diverse business needs through unique capabilities, features, and industry alignments. inSided excels in engagement and community management, benefitting industries like telecommunications and manufacturing. Fiix focuses on workflow and order management, primarily serving enterprise-level customers in fields like food and hospitality. While inSided provides extensive support options and integrations, Fiix balances strong compliance features with analytical capabilities. The choice depends on the business's operational focus and customer engagement requirements. ...
USU Knowledge Management Platform
Sharing Knowledge in every Customer Service....
USU-knowledge-management-platform provides quality-assured, automated content for customer service. Rapid depiction of information is ensured by the software.
Bloomfire
Best in Class Knowledge Sharing Platform
Bloomfire is a knowledge sharing platform to create one secure, searchable and easily accessible platform. The solution helps eradicate information silos by allowing the teams to securely share content with their peers. ...
The platform primarily offers Knowledge management, content organization and management, AI-powered search, Community-powered Q&A, content organization, Email and in-app notifications, Multimedia content sharing, Role-based management, content moderation, Publishing and Engagement features, Salesforce and Google Apps integration, Unlimited groups and sub-communities.
The AI powered search deep indexes every word and creates automatic tags. The platform gives users the flexibility to create impactful content by using rich media like images, videos etc. Every post gives users the option to comment, ask questions or share answers, like, share and follow.
ServiceNow® Knowledge Management
Knowledge Management | ServiceNow
Using Knowledge Management, information is easily found and issues are resolved faster by customers and employees. ServiceNow enhances efficiency and accessibility.
RaiseATicket
Customer experiences are managed better with Raiseaticket....
Raiseaticket offers a 100% free helpdesk to support customer tickets and requests. Features improve user experience across multiple channels.
PageUp
Powerful HR Software for Talent Management
PageUp is a talent management platform to recruit, develop and retain high-performing teams that helps to optimize every step of the talent management lifecycle from recruitment and onboarding to learning, performance, and succession planning, all backed by people analytics so that everyone can reach their full potential. ...
It helps to attract, nurture and convert high-quality talent with less manual effort. Improve the recruiting efficiency and effectiveness. Deliver an outstanding onboarding experience. Empower employees to learn wherever and whenever they desire to boost compliance, competence and engagement also capture goals and record progress.
pageUp attracts quality talent to the organization and converts interest into action, automates time-consuming tasks, from high volume recruiting to pre-boarding at scale and gives new starters everything they need to be prepared, connected and compliant. Also provides a single source of truth for hiring managers, recruiters and HR with user-friendly dashboards.
KMS Lighthouse
KMS lighthouse: Knowledge Management System
Lighthouse-desktop enhances customer experience through timely knowledge delivery. The powerful KMS Lighthouse platform offers comprehensive solutions for customer support.
Confluence
Confluence - Team Collaboration Software | Atlassian
In comparing inSided and Confluence, we see diverse strengths suited to different operational needs. inSided excels in engaging communities and leveraging customer feedback, making it ideal for sectors like telecommunications. Confluence, robust in content management and collaboration, serves enterprise-level setups with efficiency, particularly in software and IT industries. Their features and support options reflect these alignments, helping users decide based on industry fit and scale. ...
Media Shuttle
Send Large Files Easier | Signiant
In the realm of Knowledge Management, inSided excels in engaging communities and enhancing customer relationships with its robust engagement management and follow-up capabilities, making it ideal for industries like telecommunications and manufacturing. On the other hand, Media Shuttle focuses on content management and workflow processes, appealing to users needing enhanced collaboration and content sharing abilities. While inSided offers extensive vendor support options, Media Shuttle is more limited in this regard, yet it shines with its security and compliance features. ...
PHPKB Knowledge Management Software
Knowledge Management Software to share knowledge with the team
PHPKB is a secure knowledge management software that allows teams of all sizes to create, share, upload, and collaborate around content. PHPKB is perfect for any team, department, company or organization that is looking for a useful way to securely, easily and meaningfully share knowledge with users, customers and staff. ...
PHPKB helps the company to share information with the customers on the company public website or Intranet with a professional-grade searchable, customizable and brand-able knowledgebase platform, substantially reducing the number of customer support inquiries, improving staff productivity and dramatically reducing the time the staff or customers spend searching for information across multiple systems such as poorly organized websites, shared folders and paper documents.
Some of its features include a browser-based interface, mobile-friendly knowledge base software, a single knowledgebase system for both internal and external users, control over document lifecycle, automatic document versioning, and many more.
SmartBots
Conversational AI for Enterprises
SmartBots is a Conversational AI Platform that helps enterprises build and manage AI-powered conversational interfaces in the enterprise ecosystem to improve the engagements and user experience. It is used by enterprises to build conversational user interfaces, chatbots and virtual assistants for a variety of use cases. It provides frustration free and frictionless experience, and improved customer retention rates. ...
It manage and track multiple channels right from the Smartbots Platform, transfer the conversation to a human agent on demand or for conversations the assistant, keeps the human in the loop and makes sure customer and given the right attention when required, pre-built smart skills, conversational intelligence, connect to any enterprise system with smart and secure integration framework, and monitor the performance of the virtual assistant with advanced analytics tool.
It offers integration into chat interfaces such as messaging platforms, social media, SMS, website chat, etc and enterprise systems such as Salesforce, SAP, or similar. It offers several modules that heavily lifts most of the complex BOT building functionalities and needs. The platform offers pre-built templates, enterprise connector configuration capabilities, and omnichannel integration features. The SmartML and SmartAI modules ensure enterprise specific language learning and artificial intelligence capabilities.
Syniti
Knowledge Platform that unlock and reuse insights and knowledge trapped in data
InSided primarily enhances customer relationships and scales best practices by offering robust engagement management. It caters well to telecommunications and large enterprises with powerful integration and migration features. On the other hand, Syniti supports contract and sales document management, helping businesses refine ROI and establish thought leadership. Syniti is more versatile in addressing analytics and AI needs, suitable for undefined sectors seeking workflow efficiencies. ...
BlueSpice MediaWiki
BlueSpice is the enterprise distribution of the famous Wikipedia software MediaWiki.
BlueSpice is an enterprise distribution of MediaWiki. It enhances the popular Wikipedia software with additional features for professional use.
