In comparing inSided and Confluence, we see diverse strengths suited to different operational needs. inSided excels in engaging communities and leveraging customer feedback, making it ideal for sectors like telecommunications. Confluence, robust in content management and collaboration, serves enterprise-level setups with efficiency, particularly in software and IT industries. Their features and support options reflect these alignments, helping users decide based on industry fit and scale.
Gainsight Customer Communities (formerly Insided): InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.
Confluence: Confluence is a remote-friendly team workspace by Atlassian. It supports documentation, project collaboration, and Jira integrations.
Top use cases: Gainsight Customer Communities (formerly Insided) vs Confluence
Use cases tied to Gainsight Customer Communities (formerly Insided) and Confluence from verified data sources. Click any use case for supporting evidences.
| Gainsight Customer Communities (formerly Insided) | Confluence |
|---|---|
Top Capabilities: Gainsight Customer Communities (formerly Insided) vs Confluence
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Gainsight Customer Communities (formerly Insided) vs Confluence
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Gainsight Customer Communities (formerly Insided) vs Confluence
Share of peer evidence by company size for Gainsight Customer Communities (formerly Insided) and Confluence. Each product segments add up to 100%. Click any segment for supporting evidence.
| Gainsight Customer Communities (formerly Insided) | Confluence | |
|---|---|---|
| Key Capabilities Supported | inSided specializes in engagement management and helpdesk processes. It caters to community managers and customer service teams focused on feedback and community building. → | Confluence primarily supports collaboration and content management. It addresses needs for document sharing and communication management among teams. → |
| Business Goals | inSided helps enhance customer relationships and scale best practices. Its focus aligns with businesses aiming to acquire and maintain customer relationships. → | Confluence aims to scale best practices and improve internal communications. It's suited for organizations prioritizing operational efficiency and cross-departmental visibility. → |
| Core Features | inSided features include integration capabilities and custom reports, appealing to businesses requiring robust data analytics. → | Confluence offers ease of integration and custom reporting, supporting users in environments needing advanced analytics and compliance. → |
| Vendor Support | inSided provides comprehensive 24/7 support and training services, meeting the needs of users who require constant access to assistance. → | Confluence supports users with extensive 24/7 assistance and training, catering to enterprises where robust support structures are crucial. → |
| Segments and Industries | Mid-market and enterprise segments dominate inSided's clientele, with significant presence in telecommunications and IT industries. → | Confluence is popular in enterprise and mid-market segments, especially within software, IT, and internet industries. → |
| Operational Alignment | inSided is designed for businesses aiming to integrate community engagement into daily operations. → | Confluence fits well into large-scale operational workflows, ideal for environments with complex collaboration needs. → |
Applying your context and needs changes the comparison
Gainsight Customer Communities (formerly Insided) and Confluence: Best activities based on customer satisfaction
Gainsight Customer Communities (formerly Insided) in Action: Unique Activities
How can Gainsight Customer Communities (formerly Insided) optimize your Engagement Management Workflow?
"...I got a lot of inspiration from the platform design itself, and from other users sharing their best practices for things like home page designs, badges, and engagement tactics...." Peer review by Jenny W., Community Manager Lead
How does Gainsight Customer Communities (formerly Insided) address your Helpdesk Management Challenges?
"...I've even received special help and support when we were planning and launching our Community Champion Program...." Peer review by Cherise G.
What Are the key features of Gainsight Customer Communities (formerly Insided) for Training & Onboarding?
"...Their excellent development team and project manager delivered on time, before our deadline...." Peer review by Clive Millington, Chief Operating Officer, TomTom
Confluence in Action: Unique Activities
What Are the key features of Confluence for Collaboration?
"...It's an intuitive fit for global teams working on different time zones for effective networking and collaboration...." Peer review by Mukul Kumar, Sr. Software Engineer, JIRA Consultant, Zephyr
How can Confluence enhance your Knowledge Management process?
"...Confluence makes for a great entry point into getting a Knowledge Base or even an environment of communication in your business...." Peer review by Jared M., NOC Manager, Information Technology and Services
How does Confluence facilitate Content Management?
"...Each project can have lots of pages associated and links to documents are shared...." Peer review by Diane K, Project Manager
How does Confluence address your Sales Document Management Challenges?
"...Every member of the team has access to it I can store and share project documentation in one place..." Peer review by Tetyana D., Computer Software
Integrations
Ecosystem partners each product commonly connects with.
Gainsight Customer Communities (formerly Insided)
News
Latest Gainsight Customer Communities (formerly Insided) news
Gainsight strengthens AI-Native customer retention team with three ...
Gainsight has appointed three new executives to bolster its AI-native customer retention team. Grant Clarke will lead the Atlas business unit, Jack Leidecker will oversee security as Chief Security Officer, and Vijay Jegan will drive internal AI transformation. These appointments highlight Gainsight's focus on AI-driven operations and security, aiming to enhance customer trust and retention outcomes.
Latest Confluence news
Atlassian (TEAM) Just Turned Jira Into an AI Coding Command Center
Atlassian has introduced new AI-driven tools within Jira and its DX platform to enhance software development processes. These tools, including Code Context and Agent Context Controls, aim to provide engineering teams with better oversight of AI agents in coding tasks. The features are designed to improve efficiency by turning backlogs into pipelines and ensuring code meets internal standards. Atlassian's focus is on leveraging organizational context to scale AI work across the development lifecycle.
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