Confluence Overview

Confluence is a remote-friendly team workspace by Atlassian. It supports documentation, project collaboration, and Jira integrations.

Use Cases

Customers recommend Collaboration, Knowledge Management, Content Management, as the business use cases that they have been most satisfied with while using Confluence.

Other use cases:

  • Sales Document Management
  • Onboarding
  • Communication Management
  • Workflow Management
  • Engagement Management
  • Products & Pricelist Management
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Scale Best Practices and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Confluence.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
  • Improve Efficiency
  • Improve Visibility
  • Launch New Products
  • Grow Market Share
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Shorten Ramp Up Time
  • Improve ROI
  • Improve Navigation
  • Improve Stakeholder Relations
  • Manage Risk
  • Improve Consistency
  • Increase Customer Life Time Value
  • Establish Thought Leadership
See all business priorities See less business priorities

Confluence Use-Cases and Business Priorities: Customer Satisfaction Data

Confluence's features include Templates, Widgets, Alerts: Popups & Notifications, etc. and Confluence support capabilities include Phone Support, Email Support, Chat Support, etc. also Confluence analytics capabilities include Analytics, and Custom Reports.

Reviews

"People are practicing more knowledge-sharing than ever before, resulting in more transparency and efficiency." - Martin Binder

Confluence, livepro, Shelf.io, Slite, Panviva, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Confluence

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Confluence is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Large Enterprise.

Comprehensive Insights on Confluence Use Cases

What Are the key features of Confluence for Collaboration?

How can Confluence optimize your Knowledge Management Workflow?

How efficiently Does Confluence manage your Content Management?

How can Confluence enhance your Sales Document Management process?

What makes Confluence ideal for Onboarding?

11 buyers and buying teams have used Cuspera to assess how well Confluence solved their Knowledge Management needs. Cuspera uses 17675 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Confluence testimonial

Martin Binder

Business Analyst

Audi

People are practicing more knowledge-sharing than ever before, resulting in more transparency and efficiency. Testimonial By Martin Binder
Confluence testimonial

Terrence Caldwell

Product Marketing Manager

Blend

Confluence became the single-source of truth for client facing teams and helped them deliver on promises to the customer. Testimonial By Terrence Caldwell
Confluence testimonial

Sky Frostenson

Dir. of Technical Product Management

VSCO

Everyone can see how an idea flows from strategy to execution. Testimonial By Sky Frostenson
CUSTOMERS TESTIMONIALS
Confluence testimonial

Martin Binder

Business Analyst

Audi

People are practicing more knowledge-sharing than ever before, resulting in more transparency and efficiency. Testimonial By Martin Binder
Confluence testimonial

Terrence Caldwell

Product Marketing Manager

Blend

Confluence became the single-source of truth for client facing teams and helped them deliver on promises to the customer. Testimonial By Terrence Caldwell
Confluence testimonial

Sky Frostenson

Dir. of Technical Product Management

VSCO

Everyone can see how an idea flows from strategy to execution. Testimonial By Sky Frostenson

Case Studies

CASE STUDY United Airlines

Atlassian cloud helps United Airlines move faster. The company uses Atlassian tools to scale operations. This lets teams work better together. United Airlines can now deliver projects more quickly. T...he cloud platform supports their growth. Teams see improved speed and efficiency.

Retail

CASE STUDY The Very Group

ServiceNow helped The Very Group modernize and centralize its service management. The company faced challenges with outdated systems and slow processes. ServiceNow provided a single platform for all ...service requests. This improved efficiency and made it easier for teams to work together. The Very Group now delivers better service to its customers and employees.

Design

CASE STUDY Sony Music Publishing

Jira Service Management helped Sony Music Publishing improve their workflow. The company used the tool to make their processes faster and more organized. This led to better teamwork and quicker resul...ts. Sony Music Publishing now handles requests more easily. The solution made their daily work simpler and more efficient.

Internet

CASE STUDY Roblox

Atlassian cloud helps Roblox work better together. The team uses Atlassian tools to improve how they share ideas and finish projects. Collaboration is easier and faster. Delivery of new features is m...ore reliable. Roblox sees better teamwork and smoother project flow with Atlassian cloud.

Information Technology and Services

CASE STUDY Software AG

Atlassian Cloud products helped Software AG improve security and support innovation. The company moved to the cloud to protect data and meet compliance needs. Atlassian tools made it easier for teams... to work together. Software AG now has better security and can innovate faster.

Hospitality

CASE STUDY Royal Caribbean

Royal Caribbean used Atlassian to improve agile delivery. The company wanted to scale its agile processes. Atlassian helped Royal Caribbean organize teams and workflows. The solution made project man...agement easier. Royal Caribbean saw better teamwork and faster delivery. The company improved how it builds and launches new features.

Video

Getting Started in Confluence | Confluence | Atlassian

Video Thumbnail

Frequently Asked Questions(FAQ)

for Confluence

What is Confluence?

Confluence is a workspace collaboration software that helps in project collaboration, knowledge management thereby aiding in employee engagement and team work.

This tool can be used by different functions - developers, HR, sales and marketing and any function that needs collaborative tool. Confluence provides support for various artifacts for collaboration - meeting notes, policy documents, product requirements and marketing plans to name a few with associated templates. It helps in keeping the work artifacts organized with search ability to look for content easily.

It supports collaborative review with ability to give feedback inline with comments.

What is Confluence used for?

Confluence is a Knowledge Management Software mainly used by its customers to Scale Best Practices and Improve Internal Communications by Collaboration, Knowledge Management and Content Management .

What are the top features of Confluence?

Templates, Widgets and Alerts: popups & Notifications are some of the top features of Confluence.

Who uses Confluence?

Confluence is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Confluence alternatives?

Livepro, Shelf.Io, Slite and Panviva are popular alternatives for Confluence.

Where is Confluence located?

Confluence is headquartered at Level 6/341 George St, Sydney, NSW 2000, AU.
lightning

Peers used Confluence for collaboration and knowledge management

Confluence Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (6)
Analytics

4.31/5 ★

Read Reviews (185)
Custom Reports

3.41/5 ★

Read Reviews (2152)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (6)
Analytics

4.31/5 ★

Read Reviews (185)
Custom Reports

3.41/5 ★

Read Reviews (2152)

Software Failure Risk Guidance

?

for Confluence

Overall Risk Meter

Low Medium High

Top Failure Risks for Confluence

Atlassian US, Inc News

Product

Atlassian gives Rovo AI a major upgrade and developers new tools

Atlassian has significantly upgraded its AI assistant, Rovo, enhancing its capabilities and integrating it into more products like Jira and Bitbucket. New features include a collaborative Canvas, personal memory, and over 100 skills. The Rovo Dev suite aids developers with AI-powered tools, automating tasks like code reviews and bug fixes. These updates aim to deepen AI integration into enterprise workflows.

Product

Atlassian makes Rovo AI available everywhere and for everyone

Atlassian has expanded the availability of Rovo AI, making it accessible to all paying customers and introducing new AI agents for task automation. Rovo AI now integrates with more apps, including Jira and Confluence, and offers a standalone version for non-Atlassian users. Key features include Rovo Search, Chat, and Studio, which enhance enterprise search and collaboration. The updates aim to boost productivity and AI adoption within the Atlassian ecosystem.

M&A

Atlassian Corporation ( TEAM ) Enters Into Definitive Agreement to Acquire DX

Atlassian Corporation has entered into a definitive agreement to acquire DX. This acquisition aligns with Atlassian's strategy to enhance its software offerings and expand its market presence. The move is expected to bolster Atlassian's capabilities in the collaboration software space, providing additional value to its IT and business team customers.

M&A

Atlassian's All-In AI Revolution: September 2025's Bold Moves and Big ...

Atlassian announced major AI-focused acquisitions, acquiring The Browser Company for $610 million and DX for $1 billion. These moves aim to integrate AI into Atlassian's product suite, enhancing tools like Jira and Confluence with AI-driven features. The acquisitions reflect Atlassian's strategy to lead in AI-powered work collaboration, with plans to close both deals by the end of 2025.

Atlassian US, Inc Profile

Company Name

Atlassian US, Inc

Company Website

https://www.atlassian.com/

HQ Location

Level 6/341 George St, Sydney, NSW 2000, AU

Employees

1001-5000

Social

Financials

PRIVATE