Confluence Overview

Confluence is a remote-friendly team workspace by Atlassian. It supports documentation, project collaboration, and Jira integrations.

Use Cases

Customers recommend Collaboration, Knowledge Management, Content Management, as the business use cases that they have been most satisfied with while using Confluence.

Other use cases:

  • Sales Document Management
  • Onboarding
  • Communication Management
  • Workflow Management
  • Engagement Management
  • Products & Pricelist Management
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Scale Best Practices and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Confluence.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
  • Improve Efficiency
  • Improve Visibility
  • Launch New Products
  • Grow Market Share
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Shorten Ramp Up Time
  • Improve ROI
  • Improve Navigation
  • Improve Stakeholder Relations
  • Manage Risk
  • Improve Consistency
  • Increase Customer Life Time Value
  • Establish Thought Leadership
See all business priorities See less business priorities

Confluence Use-Cases and Business Priorities: Customer Satisfaction Data

Confluence's features include Templates, Widgets, Alerts: Popups & Notifications, etc. and Confluence support capabilities include Phone Support, Email Support, Chat Support, etc. also Confluence analytics capabilities include Analytics, and Custom Reports.

Reviews

"Solve a documentation mess... Confluence is our linchpin for everything." - Evan Lerer

Confluence, livepro, Shelf.io, Slite, Panviva, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Confluence

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Confluence is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Large Enterprise.

Confluence Customer wins, Customer success stories, Case studies

What Are the key features of Confluence for Collaboration?

What Are the key features of Confluence for Knowledge Management?

What solutions does Confluence provide for Content Management?

How does Confluence facilitate Sales Document Management?

How efficiently Does Confluence manage your Onboarding?

11 buyers and buying teams have used Cuspera to assess how well Confluence solved their Knowledge Management needs. Cuspera uses 17675 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
Confluence testimonial

Evan Lerer

Dir. of Engineering

Redfin

Solve a documentation mess... Confluence is our linchpin for everything. Testimonial By Evan Lerer
Confluence testimonial

Terrence Caldwell

Product Marketing Manager

Blend

Confluence became the single-source of truth for client facing teams and helped them deliver on promises to the customer. Testimonial By Terrence Caldwell
Confluence testimonial

Martin Binder

Business Analyst

Audi

People are practicing more knowledge-sharing than ever before, resulting in more transparency and efficiency. Testimonial By Martin Binder
CUSTOMERS TESTIMONIALS
Confluence testimonial

Evan Lerer

Dir. of Engineering

Redfin

Solve a documentation mess... Confluence is our linchpin for everything. Testimonial By Evan Lerer
Confluence testimonial

Terrence Caldwell

Product Marketing Manager

Blend

Confluence became the single-source of truth for client facing teams and helped them deliver on promises to the customer. Testimonial By Terrence Caldwell
Confluence testimonial

Martin Binder

Business Analyst

Audi

People are practicing more knowledge-sharing than ever before, resulting in more transparency and efficiency. Testimonial By Martin Binder
 

Enterprise giants Atlassian, Intuit, and AWS are planning for a world where agents call the APIs

Atlassian is leveraging AI agents to enhance internal processes and customer interactions. The company has introduced an onboarding agent for new employees and a customer agent used by 80 teams, sign...ificantly reducing manual work. Atlassian's 'Teamwork Collection' integrates Jira, Confluence, and Loom, managed by 'rovo agents,' to streamline collaboration and strategy planning. HarperCollins has effectively utilized these agents, demonstrating their impact on project management.

Read more →

Lumen

Lumen used Atlassian cloud to improve productivity and team happiness. The company adopted agile methods with Atlassian tools. This helped teams work better together. Employees felt more joy at work.... Productivity increased after moving to the cloud.

Read more →

Dropbox - Information Technology And Services

Dropbox used Confluence Cloud to work together better. The team saved time by sharing information in one place. Confluence Cloud helped Dropbox organize documents and projects. The company improved t...eamwork and finished tasks faster. Dropbox found it easier to find and use important files.

Read more →

Doodle - Internet

Jira Product Discovery helped Doodle speed up their innovation process. The team used the tool to organize ideas and track progress. This made it easier to choose the best projects. Doodle saw faster... decision-making and better teamwork. The product helped them launch new features more quickly.

Read more →

Mercedes-Benz - Automotive

Atlassian cloud helps Mercedes-Benz reduce IT maintenance. The team spends less time on system upkeep. They focus more on delivering value. The cloud solution streamlines workflows. Mercedes-Benz ben...efits from improved efficiency. The move brings more value to their business.

Read more →

Roblox - Internet

Atlassian cloud helps Roblox work better together. The team uses Atlassian tools to improve how they share ideas and finish projects. Collaboration is easier and faster. Delivery of new features is m...ore reliable. Roblox sees better teamwork and smoother project flow with Atlassian cloud.

Read more →

Getting Started in Confluence | Confluence | Atlassian

Video Thumbnail

Frequently Asked Questions(FAQ)

for Confluence

What is Confluence?

Confluence is a workspace collaboration software that helps in project collaboration, knowledge management thereby aiding in employee engagement and team work.

This tool can be used by different functions - developers, HR, sales and marketing and any function that needs collaborative tool. Confluence provides support for various artifacts for collaboration - meeting notes, policy documents, product requirements and marketing plans to name a few with associated templates. It helps in keeping the work artifacts organized with search ability to look for content easily.

It supports collaborative review with ability to give feedback inline with comments.

What is Confluence used for?

Confluence is a Knowledge Management Software mainly used by its customers to Scale Best Practices and Improve Internal Communications by Collaboration, Knowledge Management and Content Management .

What are the top features of Confluence?

Templates, Widgets and Alerts: popups & Notifications are some of the top features of Confluence.

Who uses Confluence?

Confluence is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Confluence alternatives?

Livepro, Shelf.Io, Slite and Panviva are popular alternatives for Confluence.

Where is Confluence located?

Confluence is headquartered at Level 6/341 George St, Sydney, NSW 2000, AU.
lightning

Peers used Confluence for collaboration and knowledge management

Confluence Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (6)
Analytics

4.31/5 ★

Read Reviews (185)
Custom Reports

3.41/5 ★

Read Reviews (2152)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (6)
Analytics

4.31/5 ★

Read Reviews (185)
Custom Reports

3.41/5 ★

Read Reviews (2152)

Software Failure Risk Guidance

?

for Confluence

Overall Risk Meter

Low Medium High

Top Failure Risks for Confluence

Atlassian US, Inc News

M&A

Atlassian Completes Acquisition of The Browser Company of New York - Business Wire

Atlassian has entered into a definitive agreement to acquire The Browser Company of New York for approximately $610 million. This acquisition aims to develop an AI-powered browser optimized for knowledge workers using SaaS applications. The transaction is expected to close in the second quarter of fiscal year 2026, pending regulatory approvals.

Product

Social enterprise discounts: Atlassian tools for impact teams

Atlassian has expanded its support for social impact teams by offering discounts and support programs to social enterprises. Eligible teams can access Atlassian's tools at 50-75% off and participate in free support programs. The initiative aims to enhance the efficiency of teams working towards positive social, economic, and environmental outcomes.

Product

Atlassian gives Rovo AI a major upgrade and developers new tools

Atlassian has significantly upgraded its AI assistant, Rovo, enhancing its capabilities and integrating it into more products like Jira and Bitbucket. New features include a collaborative Canvas, personal memory, and over 100 skills. The Rovo Dev suite aids developers with AI-powered tools, automating tasks like code reviews and bug fixes. These updates aim to deepen AI integration into enterprise workflows.

Product

Introducing Databricks Query Runner: Transforming data into insight - Work Life by Atlassian

Atlassian has launched the Databricks Query Runner, an AI-powered tool integrated with Databricks, enabling users to access real-time data insights within Atlassian Rovo. This tool allows users to query data using natural language, facilitating instant insights without SQL expertise. It enhances data-driven decision-making across teams, with enterprise-grade security. The Databricks Connector, enhancing data search capabilities, will be available later this year.

Atlassian US, Inc Profile

Company Name

Atlassian US, Inc

Company Website

https://www.atlassian.com/

HQ Location

Level 6/341 George St, Sydney, NSW 2000, AU

Employees

1001-5000

Social

Financials

PRIVATE