Confluence Overview

Confluence is a remote-friendly team workspace by Atlassian. It supports documentation, project collaboration, and Jira integrations.

Use Cases

Customers recommend Collaboration, Knowledge Management, Content Management, as the business use cases that they have been most satisfied with while using Confluence.

Other use cases:

  • Sales Document Management
  • Onboarding
  • Communication Management
  • Workflow Management
  • Engagement Management
  • Products & Pricelist Management
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Scale Best Practices and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Confluence.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
  • Improve Efficiency
  • Improve Visibility
  • Launch New Products
  • Grow Market Share
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Shorten Ramp Up Time
  • Improve ROI
  • Improve Navigation
  • Improve Stakeholder Relations
  • Manage Risk
  • Improve Consistency
  • Increase Customer Life Time Value
  • Establish Thought Leadership
See all business priorities See less business priorities

Confluence Use-Cases and Business Priorities: Customer Satisfaction Data

Confluence's features include Templates, Widgets, Alerts: Popups & Notifications, etc. and Confluence support capabilities include Phone Support, Email Support, Chat Support, etc. also Confluence analytics capabilities include Analytics, and Custom Reports.

Reviews

"Confluence has enabled anyone in the company equal opportunity to participate, ask questions, and use their voice towards building a company our employees’ grandkids can be proud of." - Katie Burke

Confluence, livepro, Shelf.io, Slite, Panviva, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Confluence

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Confluence is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Large Enterprise.

Comprehensive Insights on Confluence Use Cases

What Are the key features of Confluence for Collaboration?

How efficiently Does Confluence manage your Knowledge Management?

What makes Confluence ideal for Content Management?

Why is Confluence the best choice for Sales Document Management?

How does Confluence facilitate Onboarding?

51+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Confluence solved their Knowledge Management needs. Cuspera uses 17675 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Confluence testimonial

Katie Burke

Chief People Officer

Hubspot

Confluence has enabled anyone in the company equal opportunity to participate, ask questions, and use their voice towards building a company our employees’ grandkids can be proud of. Testimonial By Katie Burke
Confluence testimonial

Sky Frostenson

Dir. of Technical Product Management

VSCO

Everyone can see how an idea flows from strategy to execution. Testimonial By Sky Frostenson
Confluence testimonial

Martin Binder

Business Analyst

Audi

People are practicing more knowledge-sharing than ever before, resulting in more transparency and efficiency. Testimonial By Martin Binder
CUSTOMERS TESTIMONIALS
Confluence testimonial

Katie Burke

Chief People Officer

Hubspot

Confluence has enabled anyone in the company equal opportunity to participate, ask questions, and use their voice towards building a company our employees’ grandkids can be proud of. Testimonial By Katie Burke
Confluence testimonial

Sky Frostenson

Dir. of Technical Product Management

VSCO

Everyone can see how an idea flows from strategy to execution. Testimonial By Sky Frostenson
Confluence testimonial

Martin Binder

Business Analyst

Audi

People are practicing more knowledge-sharing than ever before, resulting in more transparency and efficiency. Testimonial By Martin Binder

Case Studies

Retail

CASE STUDY The Very Group

ServiceNow helped The Very Group modernize and centralize its service management. The company faced challenges with outdated systems and slow processes. ServiceNow provided a single platform for all ...service requests. This improved efficiency and made it easier for teams to work together. The Very Group now delivers better service to its customers and employees.

CASE STUDY United Airlines

Atlassian cloud helps United Airlines move faster. The company uses Atlassian tools to scale operations. This lets teams work better together. United Airlines can now deliver projects more quickly. T...he cloud platform supports their growth. Teams see improved speed and efficiency.

Design

CASE STUDY Sony Music Publishing

Jira Service Management helped Sony Music Publishing improve their workflow. The company used the tool to make their processes faster and more organized. This led to better teamwork and quicker resul...ts. Sony Music Publishing now handles requests more easily. The solution made their daily work simpler and more efficient.

Information Technology and Services

CASE STUDY Software AG

Atlassian Cloud products helped Software AG improve security and support innovation. The company moved to the cloud to protect data and meet compliance needs. Atlassian tools made it easier for teams... to work together. Software AG now has better security and can innovate faster.

Hospitality

CASE STUDY Royal Caribbean

Royal Caribbean used Atlassian to improve agile delivery. The company wanted to scale its agile processes. Atlassian helped Royal Caribbean organize teams and workflows. The solution made project man...agement easier. Royal Caribbean saw better teamwork and faster delivery. The company improved how it builds and launches new features.

Internet

CASE STUDY Roblox

Atlassian cloud helps Roblox work better together. The team uses Atlassian tools to improve how they share ideas and finish projects. Collaboration is easier and faster. Delivery of new features is m...ore reliable. Roblox sees better teamwork and smoother project flow with Atlassian cloud.

Video

Getting Started in Confluence | Confluence | Atlassian

Video Thumbnail

Frequently Asked Questions(FAQ)

for Confluence

What is Confluence?

Confluence is a workspace collaboration software that helps in project collaboration, knowledge management thereby aiding in employee engagement and team work.

This tool can be used by different functions - developers, HR, sales and marketing and any function that needs collaborative tool. Confluence provides support for various artifacts for collaboration - meeting notes, policy documents, product requirements and marketing plans to name a few with associated templates. It helps in keeping the work artifacts organized with search ability to look for content easily.

It supports collaborative review with ability to give feedback inline with comments.

What is Confluence used for?

Confluence is a Knowledge Management Software mainly used by its customers to Scale Best Practices and Improve Internal Communications by Collaboration, Knowledge Management and Content Management .

What are the top features of Confluence?

Templates, Widgets and Alerts: popups & Notifications are some of the top features of Confluence.

Who uses Confluence?

Confluence is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Confluence alternatives?

Livepro, Shelf.Io, Slite and Panviva are popular alternatives for Confluence.

Where is Confluence located?

Confluence is headquartered at Level 6/341 George St, Sydney, NSW 2000, AU.
lightning

Peers used Confluence for collaboration and knowledge management

Confluence Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.34/5

Read Reviews (6)
Analytics

4.31/5

Read Reviews (185)
Custom Reports

3.41/5

Read Reviews (2152)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.34/5

Read Reviews (6)
Analytics

4.31/5

Read Reviews (185)
Custom Reports

3.41/5

Read Reviews (2152)

Software Failure Risk Guidance

?

for Confluence

Overall Risk Meter

Low Medium High

Top Failure Risks for Confluence

Atlassian US, Inc News

Product

Introducing Rovo Deep Research, grounded on your data - Work Life by Atlassian

Atlassian has launched Rovo Deep Research, an AI-powered feature that enables users to extract insights from their own organizational data. This new capability integrates with Atlassians collaboration tools, allowing teams to leverage proprietary information for faster, data-driven decision-making and enhanced productivity. The update reinforces Atlassians focus on AI-driven workplace solutions for software, IT, and business teams.

Awards

Atlassian named a Leader in the 2025 Forrester Wave for DevOps Platforms - Work Life by Atlassian

Atlassian has been recognized as a Leader in the 2025 Forrester Wave for DevOps Platforms. This distinction highlights Atlassian's strength in delivering integrated DevOps solutions, including products like Jira, Bitbucket, and Bamboo. The report cites Atlassian's use of AI to streamline software development workflows and support enterprise-scale DevOps initiatives.

Product

Atlassians new Loom features aim to transform business communication - India Technology News

Atlassian has upgraded its Loom asynchronous video platform with new AI-powered features to streamline business communication. The enhancements target pain points like time zone coordination, reducing live meetings, and simplifying training content sharing. Loom now enables teams to record, share, and search video messages, aiming to boost productivity and address inefficiencies in information discovery for global teams.

Product

Rovo Dev agent, now available in the CLI - Work Life by Atlassian

Atlassian has launched the Rovo Dev agent for the command line interface (CLI), expanding its agentic AI coding capabilities directly into developers terminals. The Rovo Dev agent, part of the Rovo Software Agents suite, is tailored for enterprise software development workflows, enabling advanced AI-driven coding assistance within CLI environments.

Atlassian US, Inc Profile

Company Name

Atlassian US, Inc

Company Website

https://www.atlassian.com/

HQ Location

Level 6/341 George St, Sydney, NSW 2000, AU

Employees

1001-5000

Social

Financials

PRIVATE