Confluence Overview

This is a summary of the comprehensive capabilities and benefits of Confluence based on over 17675 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Confluence, Notion, Bloomfire, Guru knowledge network, Shelf.io, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Confluence is right for your needs? Our Cuspera AI engine can evaluate how Confluence fits your specific business needs, industry, and context. Get your personalized assessment report today.

Confluence supports business activities such as:

  • Collaboration
  • Knowledge Management
  • Content Management
  • Sales Document Management
  • Training & Onboarding

Confluence can help you with many business goals, such as Scale Best Practices, Improve Internal Communications, Enhance Customer Relationships, Acquire Customers, Improve Efficiency, etc. As a solution, Confluence's capabilities include Templates, Widgets, Alerts: Popups & Notifications, etc.

Confluence Computer Software Vertical is its biggest customer base.

Reviews

"Confluence has enabled anyone in the company equal opportunity to participate, ask questions, and use their voice towards building a company our employees’ grandkids can be proud of. " - Katie Burke

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Confluence solved their Knowledge Management needs. Cuspera uses 17675 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Business Priorities

Scale Best Practices and Improve Internal Communications are the most popular business priorities peers achieved using Confluence.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
  • Improve Efficiency
  • Improve Visibility
  • Launch New Products
  • Grow Market Share
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Shorten Ramp Up Time
  • Improve ROI
  • Improve Navigation
  • Improve Stakeholder Relations
  • Manage Risk
  • Improve Consistency
  • Increase Customer Life Time Value
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Collaboration , Knowledge Management , Content Management , as the business use cases that they have been most satisfied while using Confluence.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collaboration

4.79/5 ★

Read Reviews (1985)

"...We're able to add groups and polls using some handy widgets that make collaboration a breeze...."
Knowledge Management

4.94/5 ★

Read Reviews (857)

"...This avoids the redundancy of emails and creates a database of company information, as well as shared knowledge...."
sharing knowledge

4.99/5 ★

Read Reviews (323)

"...If it's configured just the way you want it, it can be an excellent way to keep documentation, spread information, and overall, just share knowledge...."
creating knowledge base

4.96/5 ★

Read Reviews (44)

"...Documenting knowledge and creating design or proposal documents...."
Content Management

4.67/5 ★

Read Reviews (796)

"...Great tools, special when you use it with other Atlassian software, best for keep track and sharing documents between team...."
content sharing

4.86/5 ★

Read Reviews (522)

"...Confluence is an awesome tool to share documents, files, meeting notes, etc. can be shared in a central location for the entire team...."
content curation

4.51/5 ★

Read Reviews (130)

"...Confluence s editor feature allows employees to create content such as meeting notes, product requirements and research reports...."
content publishing

4.43/5 ★

Read Reviews (31)

"...Documents need not be created and uploaded rather the content can be created on the page itself...."
searching for content

3.73/5 ★

Read Reviews (23)

"...Searching for content is pretty quick and accurate...."
content tracking

3.24/5 ★

Read Reviews (2)

"...Its products help teams organize, discuss, and complete shared work via project tracking, content creation and sharing, real-time communication, and service management. ..."
PEER EXPERIENCES
Collaboration

4.79/5 ★

Read Reviews (1985)

"...We're able to add groups and polls using some handy widgets that make collaboration a breeze...." Peer review by Skye E
Knowledge Management

4.94/5 ★

Read Reviews (857)

"...This avoids the redundancy of emails and creates a database of company information, as well as shared knowledge...." Peer review by Alexandria Alvarez Gerbasi, Chief Administrative Officer, OVS Group LLC
sharing knowledge

4.94/5 ★

Read Reviews (323)

creating knowledge base

4.94/5 ★

Read Reviews (44)

Content Management

4.67/5 ★

Read Reviews (796)

"...Great tools, special when you use it with other Atlassian software, best for keep track and sharing documents between team...." Peer review by Hung V, Technical Leader, Information Technology and Services
content sharing

4.67/5 ★

Read Reviews (522)

content curation

4.67/5 ★

Read Reviews (130)

content publishing

4.67/5 ★

Read Reviews (31)

searching for content

4.67/5 ★

Read Reviews (23)

content tracking

4.67/5 ★

Read Reviews (2)

51+ more Business Use Cases

Our AI advisor, Wyz, harnessed 17675 insights from peers and experts to help you assess how these Confluence use cases fit your Knowledge Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Katie Burke

Chief People Officer

Hubspot

Confluence has enabled anyone in the company equal opportunity to participate, ask questions, and use their voice towards building a company our employees’ grandkids can be proud of. Testimonial By Katie Burke

Terrence Caldwell

Product Marketing Manager

Blend

Confluence became the single-source of truth for client facing teams and helped them deliver on promises to the customer. Testimonial By Terrence Caldwell

Martin Binder

Business Analyst

Audi

People are practicing more knowledge-sharing than ever before, resulting in more transparency and efficiency. Testimonial By Martin Binder
CUSTOMERS TESTIMONIALS

Katie Burke

Chief People Officer

Hubspot

Confluence has enabled anyone in the company equal opportunity to participate, ask questions, and use their voice towards building a company our employees’ grandkids can be proud of. Testimonial By Katie Burke

Terrence Caldwell

Product Marketing Manager

Blend

Confluence became the single-source of truth for client facing teams and helped them deliver on promises to the customer. Testimonial By Terrence Caldwell

Martin Binder

Business Analyst

Audi

People are practicing more knowledge-sharing than ever before, resulting in more transparency and efficiency. Testimonial By Martin Binder

Frequently Asked Questions(FAQ)

for Confluence

What is Confluence?

Confluence is a workspace collaboration software that helps in project collaboration, knowledge management thereby aiding in employee engagement and team work.

What is Confluence used for?

Confluence is a Knowledge Management Software mainly used by its customers to Scale Best Practices and Improve Internal Communications by Collaboration, Knowledge Management and Content Management .

What are the top features of Confluence?

Templates, Widgets and Alerts: popups & Notifications are some of the top features of Confluence.

Who uses Confluence?

Confluence is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Confluence alternatives?

Notion, Bloomfire, Guru Knowledge Network and Shelf.Io are popular alternatives for Confluence.

Where is Confluence located?

Confluence is headquartered at Level 6/341 George St, Sydney, NSW 2000, AU.

Popular Business Setting

for Confluence

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Peers used Confluence to Scale best practices and Improve internal communications

Peer and Expert Opinion on Features

for Confluence

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Templates

3.93/5 ★

Read Reviews (515)
Widgets

3.18/5 ★

Read Reviews (469)
Alerts: popups & Notifications

3.07/5 ★

Read Reviews (326)
Ticketing

4.69/5 ★

Read Reviews (289)
Personalization

3.81/5 ★

Read Reviews (265)
FEATURES RATINGS AND REVIEWS
Templates

3.93/5 ★

Read Reviews (515)
Widgets

3.18/5 ★

Read Reviews (469)
Alerts: popups & Notifications

3.07/5 ★

Read Reviews (326)
Ticketing

4.69/5 ★

Read Reviews (289)
Personalization

3.81/5 ★

Read Reviews (265)

IT and Other Capabilities

for Confluence

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.77/5 ★

Read Reviews (1615)
Data Export

3.63/5 ★

Read Reviews (1056)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.77/5 ★

Read Reviews (1615)
Data Export

3.63/5 ★

Read Reviews (1056)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.27/5 ★

Read Reviews (45)
Email Support

4.23/5 ★

Read Reviews (41)
Chat Support

3.88/5 ★

Read Reviews (54)
24/7 Support

3.46/5 ★

Read Reviews (1281)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.27/5 ★

Read Reviews (45)
Email Support

4.23/5 ★

Read Reviews (41)
Chat Support

3.88/5 ★

Read Reviews (54)
24/7 Support

3.46/5 ★

Read Reviews (1281)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (6)
Analytics

4.31/5 ★

Read Reviews (185)
Custom Reports

3.41/5 ★

Read Reviews (2152)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (6)
Analytics

4.31/5 ★

Read Reviews (185)
Custom Reports

3.41/5 ★

Read Reviews (2152)

Software Failure Risk Guidance

?

for Confluence

Overall Risk Meter

Low Medium High

Top Failure Risks for Confluence

Vendor Profile Details

Company Name

atlassian

Company Website

https://www.atlassian.com/

HQ Location

Level 6/341 George St, Sydney, NSW 2000, AU

Employees

1001-5000

Social

Financials

PRIVATE