Confluence Overview

Confluence is a remote-friendly team workspace by Atlassian. It supports documentation, project collaboration, and Jira integrations.

Use Cases

Customers recommend Collaboration, Knowledge Management, Content Management, as the business use cases that they have been most satisfied with while using Confluence.

Other use cases:

  • Sales Document Management
  • Onboarding
  • Communication Management
  • Workflow Management
  • Engagement Management
  • Products & Pricelist Management
  • Helpdesk Management
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Business Priorities

Scale Best Practices and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Confluence.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
  • Improve Efficiency
  • Improve Visibility
  • Launch New Products
  • Grow Market Share
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Shorten Ramp Up Time
  • Improve ROI
  • Improve Navigation
  • Improve Stakeholder Relations
  • Manage Risk
  • Improve Consistency
  • Increase Customer Life Time Value
  • Establish Thought Leadership
See all business priorities See less business priorities

Confluence Use-Cases and Business Priorities: Customer Satisfaction Data

Confluence's features include Templates, Widgets, Alerts: Popups & Notifications, etc. and Confluence support capabilities include Phone Support, Email Support, Chat Support, etc. also Confluence analytics capabilities include Analytics, and Custom Reports.

Reviews

"People are practicing more knowledge-sharing than ever before, resulting in more transparency and efficiency." - Martin Binder

Confluence, livepro, Shelf.io, Slite, Panviva, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Confluence

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Confluence is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Large Enterprise.

Comprehensive Insights on Confluence Use Cases

What benefits does Confluence offer for Collaboration?

What makes Confluence ideal for Knowledge Management?

How can Confluence optimize your Content Management Workflow?

What makes Confluence ideal for Sales Document Management?

How efficiently Does Confluence manage your Onboarding?

51+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Confluence solved their Knowledge Management needs. Cuspera uses 17675 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Confluence testimonial

Martin Binder

Business Analyst

Audi

People are practicing more knowledge-sharing than ever before, resulting in more transparency and efficiency. Testimonial By Martin Binder
Confluence testimonial

Terrence Caldwell

Product Marketing Manager

Blend

Confluence became the single-source of truth for client facing teams and helped them deliver on promises to the customer. Testimonial By Terrence Caldwell
Confluence testimonial

Katie Burke

Chief People Officer

Hubspot

Confluence has enabled anyone in the company equal opportunity to participate, ask questions, and use their voice towards building a company our employees’ grandkids can be proud of. Testimonial By Katie Burke
CUSTOMERS TESTIMONIALS
Confluence testimonial

Martin Binder

Business Analyst

Audi

People are practicing more knowledge-sharing than ever before, resulting in more transparency and efficiency. Testimonial By Martin Binder
Confluence testimonial

Terrence Caldwell

Product Marketing Manager

Blend

Confluence became the single-source of truth for client facing teams and helped them deliver on promises to the customer. Testimonial By Terrence Caldwell
Confluence testimonial

Katie Burke

Chief People Officer

Hubspot

Confluence has enabled anyone in the company equal opportunity to participate, ask questions, and use their voice towards building a company our employees’ grandkids can be proud of. Testimonial By Katie Burke

Case Studies

Design

CASE STUDY Sony Music Publishing

Jira Service Management helped Sony Music Publishing improve their workflow. The company used the tool to make their processes faster and more organized. This led to better teamwork and quicker resul...ts. Sony Music Publishing now handles requests more easily. The solution made their daily work simpler and more efficient.

CASE STUDY United Airlines

Atlassian cloud helps United Airlines move faster. The company uses Atlassian tools to scale operations. This lets teams work better together. United Airlines can now deliver projects more quickly. T...he cloud platform supports their growth. Teams see improved speed and efficiency.

Information Technology and Services

CASE STUDY Software AG

Atlassian Cloud products helped Software AG improve security and support innovation. The company moved to the cloud to protect data and meet compliance needs. Atlassian tools made it easier for teams... to work together. Software AG now has better security and can innovate faster.

Retail

CASE STUDY The Very Group

ServiceNow helped The Very Group modernize and centralize its service management. The company faced challenges with outdated systems and slow processes. ServiceNow provided a single platform for all ...service requests. This improved efficiency and made it easier for teams to work together. The Very Group now delivers better service to its customers and employees.

Internet

CASE STUDY Roblox

Atlassian cloud helps Roblox work better together. The team uses Atlassian tools to improve how they share ideas and finish projects. Collaboration is easier and faster. Delivery of new features is m...ore reliable. Roblox sees better teamwork and smoother project flow with Atlassian cloud.

Hospitality

CASE STUDY Royal Caribbean

Royal Caribbean used Atlassian to improve agile delivery. The company wanted to scale its agile processes. Atlassian helped Royal Caribbean organize teams and workflows. The solution made project man...agement easier. Royal Caribbean saw better teamwork and faster delivery. The company improved how it builds and launches new features.

Video

Getting Started in Confluence | Confluence | Atlassian

Video Thumbnail

Frequently Asked Questions(FAQ)

for Confluence

What is Confluence?

Confluence is a workspace collaboration software that helps in project collaboration, knowledge management thereby aiding in employee engagement and team work.

This tool can be used by different functions - developers, HR, sales and marketing and any function that needs collaborative tool. Confluence provides support for various artifacts for collaboration - meeting notes, policy documents, product requirements and marketing plans to name a few with associated templates. It helps in keeping the work artifacts organized with search ability to look for content easily.

It supports collaborative review with ability to give feedback inline with comments.

What is Confluence used for?

Confluence is a Knowledge Management Software mainly used by its customers to Scale Best Practices and Improve Internal Communications by Collaboration, Knowledge Management and Content Management .

What are the top features of Confluence?

Templates, Widgets and Alerts: popups & Notifications are some of the top features of Confluence.

Who uses Confluence?

Confluence is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Confluence alternatives?

Livepro, Shelf.Io, Slite and Panviva are popular alternatives for Confluence.

Where is Confluence located?

Confluence is headquartered at Level 6/341 George St, Sydney, NSW 2000, AU.
lightning

Peers used Confluence for collaboration and knowledge management

Confluence Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (6)
Analytics

4.31/5 ★

Read Reviews (185)
Custom Reports

3.41/5 ★

Read Reviews (2152)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (6)
Analytics

4.31/5 ★

Read Reviews (185)
Custom Reports

3.41/5 ★

Read Reviews (2152)

Software Failure Risk Guidance

?

for Confluence

Overall Risk Meter

Low Medium High

Top Failure Risks for Confluence

Atlassian US, Inc News

Financial

Atlassian Announces Date for Fourth Quarter and Fiscal Year 2025 Financial Results - Business Wire

Atlassian will announce its fourth quarter and fiscal year 2025 financial results on August 7, 2025. A conference call will follow the release to discuss the results.

Product

Atlassian's 4 Million PostgreSQL Database Migration: When Standard Cloud Strategies Fail

Atlassian migrated 4 million Jira databases to Amazon Aurora to enhance cost efficiency and reliability. The migration involved custom tools due to the unique architecture of one database per tenant, which posed challenges in scaling and operational control. The project, which replatformed 2403 RDS instances, achieved significant scalability and cost improvements, migrating up to 90,000 databases daily.

Partnership

Atlassian partners with Google Cloud to power a multi-cloud future - Work Life by Atlassian

Atlassian has partnered with Google Cloud to enhance its multi-cloud infrastructure, integrating core apps like Jira and Confluence on Google Cloud alongside AWS. This collaboration aims to deliver scalable, AI-powered solutions for enterprise customers, facilitating direct app purchases through Google Cloud Marketplace and enabling advanced AI product integrations.

Product

Atlassian Trello redesign may be worst in tech history

Atlassian's recent redesign of Trello has faced significant backlash from users, who compare it to infamous tech failures like Windows 8. The update, launched on May 22, 2025, altered the interface and removed features, leading to user dissatisfaction. Atlassian suggests users consider Jira as an alternative, indicating a strategic shift for Trello towards personal productivity.

Atlassian US, Inc Profile

Company Name

Atlassian US, Inc

Company Website

https://www.atlassian.com/

HQ Location

Level 6/341 George St, Sydney, NSW 2000, AU

Employees

1001-5000

Social

Financials

PRIVATE