USU Knowledge Management Platform Overview

USU offers AI-driven solutions that focus on optimizing software and cloud expenses while enhancing IT operations. A key feature is its Software Asset Management, which aids businesses in reducing costs and boosting productivity. Additionally, USU provides robust Customer Service Knowledge Management tools, ensuring efficient information handling and improved service delivery. Trusted by over 1,200 brands, USU's solutions are designed to streamline IT landscapes, making them a reliable choice for businesses aiming to enhance operational efficiency. The platform's ability to manage knowledge effectively is a significant advantage for organizations looking to improve customer service experiences.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using USU Knowledge Management Platform.

Other use cases:

  • Contact List Management
  • Social Media Management
  • Workflow Management
  • Engagement Management
  • Training & Onboarding
  • Communication Management
  • Funnel Analysis
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Business Priorities

Improve ROI and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using USU Knowledge Management Platform.

Other priorities:

  • Acquire Customers
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USU Knowledge Management Platform Use-Cases and Business Priorities: Customer Satisfaction Data

USU Knowledge Management Platform works with different mediums / channels such as Phone Calls. Offline. On Premises etc.

USU Knowledge Management Platform's features include Bot. and USU Knowledge Management Platform support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also USU Knowledge Management Platform analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Knowledge Center provided a cost-effective yet robust solution tailored to the needs of contact and support centers...." Peer review by Verified Reviewer, Medical Devices

USU Knowledge Management Platform, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

USU-knowledge-management-platform provides quality-assured, automated content for customer service. Rapid depiction of information is ensured by the software.

Popular Business Setting

for USU Knowledge Management Platform

Top Industries

  • Medical Devices
  • Information Technology and Services
  • Telecommunications

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

USU Knowledge Management Platform is popular in Medical Devices, Information Technology And Services, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.

USU Knowledge Management Platform Customer wins, Customer success stories, Case studies

How can USU Knowledge Management Platform enhance your Knowledge Management process?

How does USU Knowledge Management Platform address your Helpdesk Management Challenges?

Why is USU Knowledge Management Platform the best choice for Customer Feedback Management?

How does USU Knowledge Management Platform address your Contact List Management Challenges?

How does USU Knowledge Management Platform address your Social Media Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well USU Knowledge Management Platform solved their Knowledge Management needs. Cuspera uses 429 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

 

USU Wins International Management Consultancy as New Customer for Software Asset Management

USU has secured an international management consultancy as a new customer for its Software Asset Management (SAM) solution. The consultancy will use USU's SAM for Client & Data Center and SAM for Saa...S modules to enhance license management, ensure compliance, and optimize software and SaaS expenditures. This deployment aims to provide full IT asset visibility, audit readiness, and resource savings through automation.

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Robert Bosch GmbH - Automotive

USU IT Financial Management helped Robert Bosch GmbH restructure IT services and gain transparent cost control. Bosch needed to transform IT into a service-oriented organization with full transparenc...y and control over services and finances. They replaced outdated legacy systems and introduced standardized planning, calculation, and billing. The solution now manages systems in 74 countries and processes millions of records monthly. Bosch achieved efficient IT financial management and improved service management.

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Jungheinrich AG - Manufacturing

Jungheinrich AG replaced many tools with a central USU solution to boost global efficiency. The company used USU IT Service Management, IT Asset Management, and IT Monitoring. They wanted to unify al...l services on one platform and harmonize global processes. USU helped Jungheinrich standardize services and improve service management. This led to better efficiency and streamlined operations.

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IT Baden-Württemberg (BITBW) - Government Administration

USU IT Service Management and IT Asset Management helped BITBW centralize, standardize, and automate IT services for the Baden-Württemberg state administration. BITBW faced fragmented legacy systems ...and lacked integration, making it hard to scale services and enforce best practices. USU provided a unified ITSM tool based on ITIL, enabling efficient, consistent service delivery. The solution supports a central IT service portal, workplace computers, and remote connections.

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EWERK Group (EWERK Digital GmbH) - Information Technology And Services

USU helped EWERK Group manage cloud operations and optimize IT costs. EWERK Group used USU solutions to improve IT efficiency and manage IT risks. The company also worked to optimize customer service... and improve employee experience. USU's tools supported EWERK Group in utilizing AI for better IT and customer service management. The case highlights digital transformation and automation in IT service management.

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Robert Bosch GmbH - Automotive

USU IT Financial Management helped Robert Bosch GmbH restructure IT services and gain transparent cost control. Bosch needed to realign IT into a service-oriented organization and manage 35,000 compl...ex services. The legacy systems could not handle the scale or complexity. USU provided centralized service management, standardized planning, and detailed billing. Bosch now manages millions of records monthly across 74 countries.

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lightning

Peers used USU Knowledge Management Platform for knowledge management and helpdesk management

USU Knowledge Management Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (11)
Custom Reports

4.02/5 ★

Read Reviews (42)
Analytics

3.87/5 ★

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (11)
Custom Reports

4.02/5 ★

Read Reviews (42)
Analytics

3.87/5 ★

Read Reviews (13)

Software Failure Risk Guidance

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for USU Knowledge Management Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for USU Knowledge Management Platform

USU Software AG News

M&A

USU Accelerates Global Expansion through Mayday Acquisition : North American Debut at CCW Nashville

USU has acquired Mayday, a leading French AI-powered knowledge management provider, to enhance its global reach, particularly in North America. This acquisition supports USU's strategy to expand its AI-driven solutions for IT and customer service. The companies will debut their joint capabilities at Customer Contact Week in Nashville, showcasing their combined expertise in knowledge management and AI automation.

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Awards

USU Ranked Among the Top 3 Global Providers for IT Financial Management

USU has been ranked among the top three global providers for IT Financial Management in the "Vendor Selection MatrixTM IT Financial Management and Technology Business Management Solutions" by Research in Action. This recognition highlights USU's strong performance in recommendation, customer satisfaction, and value for money, positioning it as a leading provider in the market.

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M&A

USU Acquires French Knowledge Management Leader Mayday To Build the European Leader in Knowledge Management

USU GmbH has acquired Mayday, a French leader in AI-powered knowledge management, to strengthen its position as a European market leader. This acquisition aims to enhance USU's portfolio with Mayday's advanced AI capabilities and expand its market reach across Europe, particularly in the UK. The integration promises improved customer service and IT service excellence through AI-driven solutions.

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Company

USU Unveils New Customer-Centric Brand Identity

USU has launched a new brand identity focused on customer-centricity and user experience. The rebranding, developed with MetaDesign, emphasizes the company's commitment to understanding customer needs and delivering effective solutions. The updated corporate design includes improved navigation and accessibility, reflecting USU's philosophy of collaboration and technological expertise.

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USU Software AG Profile

Company Name

USU Software AG

Company Website

https://www.usu.com/en-us/

HQ Location

20 Guest St., Suite 202 Boston, MA 02135

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