Real-World Case Studies and Customer Success Stories with USU Knowledge Management Platform

USU IT Service Management and IT Asset Management helped BITBW centralize, standardize, and automate IT services for the Baden-Württemberg state administration. BITBW faced fragmented... legacy systems and lacked integration, making it hard to scale services and enforce best practices. USU provided a unified ITSM tool based on ITIL, enabling efficient, consistent service delivery. The solution supports a central IT service portal, workplace computers, and remote connections.
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Jungheinrich AG replaced many tools with a central USU solution to boost global efficiency. The company used USU IT Service... Management, IT Asset Management, and IT Monitoring. They wanted to unify all services on one platform and harmonize global processes. USU helped Jungheinrich standardize services and improve service management. This led to better efficiency and streamlined operations.
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USU IT Service Management, IT Asset Management, and IT Monitoring helped gkv informatik automate procurement and ticket processing. gkvi serves millions... of insured people and supports multiple health insurance providers. Manual processes were slow and error-prone. Automation improved efficiency and service delivery for health care IT operations. The solution streamlined complex workflows for internal teams and external partners.
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USU IT Financial Management helped Robert Bosch GmbH restructure IT services and gain transparent cost control. Bosch needed to transform... IT into a service-oriented organization with full transparency and control over services and finances. They replaced outdated legacy systems and introduced standardized planning, calculation, and billing. The solution now manages systems in 74 countries and processes millions of records monthly. Bosch achieved efficient IT financial management and improved service management.
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USU IT Service Management helped Bayerische Landesbank (BayernLB) optimize service processes and meet strict banking regulations. The bank needed a... holistic ITSM solution to improve efficiency and comply with MaRisk, BAIT, ISO 27001, and Bafin requirements. USU delivered a cloud-based SaaS platform for secure, efficient operations. BayernLB now manages regulated IT services in the cloud and ensures compliance with industry standards.
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USU IT Asset Management gave Akbank full transparency over its software assets. Akbank managed over 8,500 Windows and Unix servers.... Before, tracking licenses was slow and manual. USU enabled the bank to achieve its first-ever complete software license discovery. Akbank now has 100% cost transparency and zero unexpected audit costs. This improved compliance and cut risks for one of Turkey’s largest banks.
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USU IT Asset Management helped Akbank gain full transparency over its software assets. Akbank struggled to track licenses across 8,500... Windows and Unix servers using manual tools. USU enabled the bank to complete its first full software license discovery. The solution brought 100% cost transparency and reduced unexpected audit costs to zero. Akbank now manages licenses more efficiently and stays compliant.
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USU IT Financial Management helped Robert Bosch GmbH restructure IT services and gain transparent cost control. Bosch needed to realign... IT into a service-oriented organization and manage 35,000 complex services. The legacy systems could not handle the scale or complexity. USU provided centralized service management, standardized planning, and detailed billing. Bosch now manages millions of records monthly across 74 countries.
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USU helped EWERK Group manage cloud operations and optimize IT costs. EWERK Group used USU solutions to improve IT efficiency... and manage IT risks. The company also worked to optimize customer service and improve employee experience. USU's tools supported EWERK Group in utilizing AI for better IT and customer service management. The case highlights digital transformation and automation in IT service management.
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