Real-World Case Studies and Customer Success Stories with USU Knowledge Management Platform

USU IT Asset Management helped Akbank automate software license discovery across 8,500 servers. Before, Akbank used manual tools and struggled... with complex license metrics. The new solution gave full visibility into license usage and reporting. Akbank now runs regular budget control and compliance reports in a few clicks. The IT team can also integrate other applications easily. Audit risks and compliance surprises are no longer a concern.
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USU IT Asset Management helped Akbank, one of Turkey’s largest banks, automate software license discovery across 8,500 servers. Before USU, Akbank... struggled with manual tracking and lacked visibility into license usage. The solution enabled full software inventory, detailed reporting, and real-time license tracking. Akbank now operates regular budget control and compliance reports with ease. The bank eliminated audit risks and improved integration with other applications.
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USU IT Financial Management helped Robert Bosch GmbH restructure IT services and gain transparent cost control. Bosch needed to transform... IT into a service-oriented organization with full transparency and control over services and finances. They replaced outdated legacy systems and introduced standardized planning, calculation, and billing. The solution now manages systems in 74 countries and processes millions of records monthly. Bosch achieved efficient IT financial management and improved service management.
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USU helped Bosch restructure over 4,000 IT services on a single platform. Bosch needed better transparency and control over IT... costs and services. USU replaced legacy systems and enabled detailed planning, cost calculation, and billing. The solution generates 3.5 million billing records monthly from 100+ sources. Bosch now has improved global IT controlling and streamlined operations.
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USU IT Service Management and IT Asset Management helped BITBW centralize, standardize, and automate IT services for the Baden-Württemberg state administration. BITBW faced fragmented... legacy systems and lacked integration, making it hard to scale services and enforce best practices. USU provided a unified ITSM tool based on ITIL, enabling efficient, consistent service delivery. The solution supports a central IT service portal, workplace computers, and remote connections.
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Jungheinrich AG replaced many tools with a central USU solution to boost global efficiency. The company used USU IT Service... Management, IT Asset Management, and IT Monitoring. They wanted to unify all services on one platform and harmonize global processes. USU helped Jungheinrich standardize services and improve service management. This led to better efficiency and streamlined operations.
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USU IT Service Management, IT Asset Management, and IT Monitoring helped gkv informatik automate procurement and ticket processing. gkvi serves millions... of insured people and supports multiple health insurance providers. Manual processes were slow and error-prone. Automation improved efficiency and service delivery for health care IT operations. The solution streamlined complex workflows for internal teams and external partners.
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USU IT Service Management helped Bayerische Landesbank (BayernLB) optimize service processes and meet strict banking regulations. The bank needed a... holistic ITSM solution to improve efficiency and comply with MaRisk, BAIT, ISO 27001, and Bafin requirements. USU delivered a cloud-based SaaS platform for secure, efficient operations. BayernLB now manages regulated IT services in the cloud and ensures compliance with industry standards.
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USU helped EWERK Group manage cloud operations and optimize IT costs. EWERK Group used USU solutions to improve IT efficiency... and manage IT risks. The company also worked to optimize customer service and improve employee experience. USU's tools supported EWERK Group in utilizing AI for better IT and customer service management. The case highlights digital transformation and automation in IT service management.
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