USU Launches ITAM Workflow Connector for ServiceNow to Streamline License Compliance and Software Requests
USU has introduced the ITAM Workflow Connector for ServiceNow, integrating its Software Asset Management with ServiceNow to enhance license compliance and software request workflows. This certified a...pp provides real-time compliance insights and automates processes, reducing software costs and manual efforts. It enables IT teams to streamline license calculations and improve transparency, supporting better decision-making and cost control.
USU Contributes AI Expertise to New Research Project FENI-X
USU is contributing its AI expertise to the FENI-X research project, aimed at enhancing the resilience of global production networks using AI. As an industry partner, USU is involved in developing IT... and service management solutions for two use cases, focusing on orchestrating IT landscapes and risk management. The project, funded by the German Federal Ministry of Education and Research, will leverage USU's AI-driven solutions to provide actionable recommendations for industrial resilience.
USU bringt KI-Expertise in neues Forschungsprojekt FENI-X ein
USU is contributing its AI expertise to the FENI-X research project aimed at enhancing the resilience of global production networks. As an industry partner, USU is involved in two use cases, providin...g solutions in IT orchestration and risk management. The project, supported by Germany's BMBF, is developing a modular resilience framework to improve industrial systems' resistance to disruptions. USU has developed a prototype to integrate anomaly detection and decision models in the second project year.
USU Accelerates Global Expansion through Mayday Acquisition : North American Debut at CCW Nashville
USU has acquired Mayday, a leading French AI-powered knowledge management provider, to enhance its global reach, particularly in North America. This acquisition supports USU's strategy to expand its ...AI-driven solutions for IT and customer service. The companies will debut their joint capabilities at Customer Contact Week in Nashville, showcasing their combined expertise in knowledge management and AI automation.
USU Appoints Melanie Abt as Chief Sales Officer To Drive Customer ...
USU has appointed Melanie Abt as Chief Sales Officer, effective June 1, 2026. With over 20 years of experience in international software sales, Abt will oversee USU's global sales organization. Her r...ole aims to enhance customer success and expand USU's international market presence, focusing on digital transformation and cloud-based business models.
Sven Gerhard Appointed as New Vice President Customer Value at USU
Sven Gerhard has been appointed as Vice President Customer Value at USU, effective January 1, 2026. This new role focuses on enhancing customer relationships and optimizing customer experience global...ly. Gerhard brings over 25 years of leadership experience in customer success and support, aiming to strengthen USU's customer-centric approach and maximize customer value across its solutions.
Awards, Recognitions, and Industry Achievements of USU Knowledge Management Platform
USU Recognized as a Leader in IT Asset Management
USU has been recognized as a Leader in the Everest Group's IT Asset Management (ITAM) Platform PEAK Matrix® Assessment 2026. This recognition highlights USU's market impact and capability in deliver...ing ITAM solutions, emphasizing their commitment to asset transparency, cost optimization, and compliance in hybrid IT environments.
USU Recognized as a Market Leader in IT and Enterprise Service Management
USU has been recognized as a Market Leader in IT and Enterprise Service Management by Research In Action. The company ranked third among the top 20 vendors, scoring 9.20 out of 10, with high marks fo...r customer satisfaction, value, and recommendation. USU's AI-driven platform and "AI-First" strategy were highlighted for innovation and comprehensive service management capabilities.
USU Recognized as a Market Leader in IT and Enterprise Service Management
USU has been recognized as a Market Leader in IT and Enterprise Service Management by Research In Action, ranking third among the top 20 vendors. The company scored high in customer satisfaction and ...value, noted for its AI-driven platform and innovative service management solutions.
USU Honored for Outstanding Customer Loyalty and Exceptional Customer Service
USU received top honors for customer loyalty and service from Suddeutsche Zeitung and FOCUS magazine. They ranked first in customer loyalty among software providers, with a perfect score in a study a...nalyzing over one million online mentions. FOCUS magazine also recognized USU for excellent customer service, highlighting their strong customer relationships and satisfaction.
