Bloomfire: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Bloomfire
Brand: Bloomfire
Rating: 4.38 (2780 reviews)

4.38 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(2780)

Bloomfire: Best in Class Knowledge Sharing Platform

AI Powered

Bloomfire Overview

Bloomfire leverages AI to transform organizational knowledge into actionable insights, enhancing enterprise intelligence. Its AI-driven platform centralizes information, making it easily accessible and searchable, which reduces the time employees spend looking for information. This capability supports informed decision-making and fosters collaboration across departments. Bloomfire's system quantifies the value of enterprise intelligence by providing a framework for measuring knowledge impact. The platform's seamless implementation ensures quick adoption, allowing businesses to unlock their full potential without disruption. This knowledge management solution is particularly beneficial for industries where quick access to information is critical, such as customer service and research and development.

Use Cases

Customers recommend Knowledge Management, Content Management, Collaboration, as the business use cases that they have been most satisfied with while using Bloomfire.

Other use cases:

Engagement Management
Onboarding
Communication Management
Market Research
Sales Document Management
Social Media Analytics
Helpdesk Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Bloomfire.

Other priorities:

Enhance Customer Relationships
Grow Market Share
Establish Thought Leadership
Improve Internal Communications
Improve ROI
Shorten Ramp Up Time
Improve Efficiency
Increase Sales & Revenue
Improve Digital And Social Presence
Enter New Markets Internationally Or Locally

See all business priorities See less business priorities

Bloomfire Use-Cases and Business Priorities: Customer Satisfaction Data

Bloomfire's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and Bloomfire support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Bloomfire analytics capabilities include Analytics, and Custom Reports.

Reviews

"Before Bloomfire, information was chaotic. After we started using Bloomfire, everything is in one place, everyone knows where to go it's where you go to find your information." - Patrick Hays

Bloomfire, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Bloomfire’s AI-based knowledge management software helps organizations unlock their potential. Information is efficiently organized and easily accessible.

Popular Business Setting

for Bloomfire

Top Industries

Marketing and Advertising
Human Resources
Internet

Popular in

Mid Market
Small Business
Enterprise

Bloomfire is popular in Marketing And Advertising, Human Resources, and Internet and is widely used by Mid Market, Small Business, and Enterprise.

Bloomfire Customer wins, Customer success stories, Case studies

How can Bloomfire enhance your Knowledge Management process?

Bloomfire is a knowledge management solution that facilitates the sharing and centralizing of information within organizations. It provides a secure and easy-to-use platform for knowledge sharing and collaboration. While Bloomfire offers a robust knowledge base community, it may not be ideal for organizations seeking platforms that integrate knowledge management as a component of broader services.

"...We looked at a lot of social tools before we selected Bloomfire and we found that most of them used the Facebook model, which doesn't work well for content and knowledge sharing...." Peer review by Paul Drexler

Read Reviews

How efficiently Does Bloomfire manage your Content Management?

Bloomfire provides a platform for content management and social collaboration. It enables users to share content, including documents and videos, with colleagues. Users can create and manage content easily through a simple editor and upload content from various sources, including cloud-based drives. Bloomfire's content management capabilities are limited by the inability to share specific documents with particular teams.

"...So this saves time curating and finding content assets...." Peer review by Jim B., Marketing and Advertising

Read Reviews

What solutions does Bloomfire provide for Collaboration?

Bloomfire facilitates collaboration by providing a centralized platform for knowledge sharing and interaction. The platform supports various content types, enabling teams to collaborate on projects and stay informed. Bloomfire currently lacks real-time co-editing functionality for collaborative document creation.

"...We were pleasantly surprised by the interface and collaborative capabilities...." Peer review by Brian R., Information Technology and Services

Read Reviews

How efficiently Does Bloomfire manage your Engagement Management?

Bloomfire facilitates knowledge sharing and employee engagement. It provides a platform for users to contribute content, track engagement levels, and access information. Bloomfire's ability to foster engagement can be limited, and managing content requires significant effort.

"...After a thorough search, Orvis chose Bloomfire as their knowledge engagement platform, citing Bloomfire s strong AI-powered search engine as one of the main drivers behind their decision...." Case Study: Bloomfire Elevates Orvis' Customer Service Team

Read Reviews

What Are the key features of Bloomfire for Onboarding?

Bloomfire facilitates a streamlined onboarding experience for new employees, fostering knowledge sharing and collaboration across teams and locations. It allows for quick and easy content creation and distribution, resulting in a more efficient onboarding process. However, its user interface presents a challenge for some, and the lack of clear communication regarding development plans could limit adoption.

"...I found the product hard to use, and we had a really bad customer onboarding experience...." Peer review by David Allan

Read Reviews

11 buyers and buying teams have used Cuspera to assess how well Bloomfire solved their Knowledge Management needs. Cuspera uses 2780 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS	TESTIMONIALS
Patrick Hays Technical Writer VRBO	Before Bloomfire, information was chaotic. After we started using Bloomfire, everything is in one place, everyone knows where to go it's where you go to find your information. Testimonial By Patrick Hays
Diana Powell Go-To-Market Manager Conagra	When we switched over to Bloomfire, within a few weeks we were getting feedback that it was saving employees 20-30 minutes a day looking for information. Testimonial By Diana Powell
Sydney Leonard Associate Manager of Knowledge Management Southwest Airlines	We had standing room only training. I think it just shows that people are clamoring to get their hands on a tool like this. Testimonial By Sydney Leonard

CUSTOMERS	TESTIMONIALS
Patrick Hays Technical Writer VRBO	Before Bloomfire, information was chaotic. After we started using Bloomfire, everything is in one place, everyone knows where to go it's where you go to find your information. Testimonial By Patrick Hays
Diana Powell Go-To-Market Manager Conagra	When we switched over to Bloomfire, within a few weeks we were getting feedback that it was saving employees 20-30 minutes a day looking for information. Testimonial By Diana Powell
Sydney Leonard Associate Manager of Knowledge Management Southwest Airlines	We had standing room only training. I think it just shows that people are clamoring to get their hands on a tool like this. Testimonial By Sydney Leonard

Frequently Asked Questions(FAQ)

for Bloomfire

What is Bloomfire?

Bloomfire is a knowledge sharing platform to create one secure, searchable and easily accessible platform. The solution helps eradicate information silos by allowing the teams to securely share content with their peers.

The platform primarily offers Knowledge management, content organization and management, AI-powered search, Community-powered Q&A, content organization, Email and in-app notifications, Multimedia content sharing, Role-based management, content moderation, Publishing and Engagement features, Salesforce and Google Apps integration, Unlimited groups and sub-communities.

The AI powered search deep indexes every word and creates automatic tags. The platform gives users the flexibility to create impactful content by using rich media like images, videos etc. Every post gives users the option to comment, ask questions or share answers, like, share and follow.

What is Bloomfire used for?

Bloomfire is a Knowledge Management Software mainly used by its customers to Acquire Customers and Scale Best Practices by Knowledge Management, Content Management and Collaboration .