Bloomfire Overview

Bloomfire leverages AI to transform organizational knowledge into actionable insights, enhancing enterprise intelligence. Its AI-driven platform centralizes information, making it easily accessible and searchable, which reduces the time employees spend looking for information. This capability supports informed decision-making and fosters collaboration across departments. Bloomfire's system quantifies the value of enterprise intelligence by providing a framework for measuring knowledge impact. The platform's seamless implementation ensures quick adoption, allowing businesses to unlock their full potential without disruption. This knowledge management solution is particularly beneficial for industries where quick access to information is critical, such as customer service and research and development.

Use Cases

Customers recommend Knowledge Management, Content Management, Collaboration, as the business use cases that they have been most satisfied with while using Bloomfire.

Other use cases:

  • Engagement Management
  • Onboarding
  • Communication Management
  • Market Research
  • Sales Document Management
  • Social Media Analytics
  • Helpdesk Management
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Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Bloomfire.

Other priorities:

  • Enhance Customer Relationships
  • Grow Market Share
  • Establish Thought Leadership
  • Improve Internal Communications
  • Improve ROI
  • Shorten Ramp Up Time
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
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Bloomfire Use-Cases and Business Priorities: Customer Satisfaction Data

Bloomfire's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and Bloomfire support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Bloomfire analytics capabilities include Analytics, and Custom Reports.

Reviews

"We had standing room only training. I think it just shows that people are clamoring to get their hands on a tool like this." - Sydney Leonard

Bloomfire, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Bloomfire’s AI-based knowledge management software helps organizations unlock their potential. Information is efficiently organized and easily accessible.

Popular Business Setting

for Bloomfire

Top Industries

  • Marketing and Advertising
  • Human Resources
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Bloomfire is popular in Marketing And Advertising, Human Resources, and Internet and is widely used by Mid Market, Small Business, and Enterprise.

Bloomfire Customer wins, Customer success stories, Case studies

How can Bloomfire enhance your Knowledge Management process?

What solutions does Bloomfire provide for Content Management?

What makes Bloomfire ideal for Collaboration?

What solutions does Bloomfire provide for Engagement Management?

What benefits does Bloomfire offer for Onboarding?

11 buyers and buying teams have used Cuspera to assess how well Bloomfire solved their Knowledge Management needs. Cuspera uses 2780 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
Bloomfire testimonial

Sydney Leonard

Associate Manager of Knowledge Management

Southwest Airlines
We had standing room only training. I think it just shows that people are clamoring to get their hands on a tool like this. Testimonial By Sydney Leonard
Bloomfire testimonial

Diana Powell

Go-To-Market Manager

Conagra
When we switched over to Bloomfire, within a few weeks we were getting feedback that it was saving employees 20-30 minutes a day looking for information. Testimonial By Diana Powell
Bloomfire testimonial

Patrick Hays

Technical Writer

VRBO
Before Bloomfire, information was chaotic. After we started using Bloomfire, everything is in one place, everyone knows where to go it's where you go to find your information. Testimonial By Patrick Hays
CUSTOMERS TESTIMONIALS
Bloomfire testimonial

Sydney Leonard

Associate Manager of Knowledge Management

Southwest Airlines
We had standing room only training. I think it just shows that people are clamoring to get their hands on a tool like this. Testimonial By Sydney Leonard
Bloomfire testimonial

Diana Powell

Go-To-Market Manager

Conagra
When we switched over to Bloomfire, within a few weeks we were getting feedback that it was saving employees 20-30 minutes a day looking for information. Testimonial By Diana Powell
Bloomfire testimonial

Patrick Hays

Technical Writer

VRBO
Before Bloomfire, information was chaotic. After we started using Bloomfire, everything is in one place, everyone knows where to go it's where you go to find your information. Testimonial By Patrick Hays

MGM Resorts International - Hospitality

MGM Resorts International is a global leader in hospitality and entertainment. They wanted to improve how their teams find and use information. MGM used Bloomfire’s Enterprise Search to help employee...s quickly find what they need. This made their operations more efficient. The new system helped teams work better together.

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Asure Software - Information Technology And Services

Asure Software wanted to help their sales, services, and support teams work better together. They used Bloomfire to make it easier for teams to share and find information. This helped teams work fast...er and more smoothly. The company saw better teamwork and improved results after using Bloomfire.

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Aite Group - Research

Aite Group is a research and advisory firm in Boston. They wanted to make employee onboarding faster and better. They used Bloomfire to help train new hires. Bloomfire also helped them share best pra...ctices more easily. As a result, new hire training improved. Communication of best practices also got better.

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Dexcom - Medical Devices

Dexcom wanted to better understand their customers and work more efficiently. They used Bloomfire to help manage and share knowledge. After using Bloomfire, 90% of Dexcom employees who used the platf...orm said they were satisfied or very satisfied. This helped Dexcom improve how they work and learn from customer insights.

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ICF - Professional Services

ICF is a global professional services company with over 5,000 employees. They needed a way to answer questions in real time for their teams around the world. ICF used Bloomfire to help with real-time... Q&A. This helped their teams get answers quickly. It made it easier for people to share and find information.

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PennyMac - Financial Services

PennyMac wanted to make customer service knowledge easy to find and use. They used Bloomfire to help their team access and learn important information. Now, 500 employees use Bloomfire for knowledge ...access and learning. 86% of users actively browse and review content. There have been over 10,000 contributions on the platform.

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Frequently Asked Questions(FAQ)

for Bloomfire

What is Bloomfire?

Bloomfire is a knowledge sharing platform to create one secure, searchable and easily accessible platform. The solution helps eradicate information silos by allowing the teams to securely share content with their peers.

The platform primarily offers Knowledge management, content organization and management, AI-powered search, Community-powered Q&A, content organization, Email and in-app notifications, Multimedia content sharing, Role-based management, content moderation, Publishing and Engagement features, Salesforce and Google Apps integration, Unlimited groups and sub-communities.

The AI powered search deep indexes every word and creates automatic tags. The platform gives users the flexibility to create impactful content by using rich media like images, videos etc. Every post gives users the option to comment, ask questions or share answers, like, share and follow.

What is Bloomfire used for?

Bloomfire is a Knowledge Management Software mainly used by its customers to Acquire Customers and Scale Best Practices by Knowledge Management, Content Management and Collaboration .

What are the top features of Bloomfire?

Recording, Personalization and Alerts: popups & Notifications are some of the top features of Bloomfire.

Who uses Bloomfire?

Bloomfire is used by Marketing And Advertising, Human Resources and Internet among other industries.

What are Bloomfire alternatives?

Livepro, Shelf.Io, Panviva and KnowledgeOwl are popular alternatives for Bloomfire.

Where is Bloomfire located?

Bloomfire is headquartered at 1717 W. 6th Street, #100 Austin, TX 78703.
lightning

Peers used Bloomfire for knowledge management and content management

Bloomfire Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.53/5 ★

Read Reviews (28)
Analytics

4.52/5 ★

Read Reviews (168)
Custom Reports

4.26/5 ★

Read Reviews (216)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.53/5 ★

Read Reviews (28)
Analytics

4.52/5 ★

Read Reviews (168)
Custom Reports

4.26/5 ★

Read Reviews (216)

Software Failure Risk Guidance

?

for Bloomfire

Overall Risk Meter

Low Medium High

Top Failure Risks for Bloomfire

Bloomfire, Inc. News

Product

Bloomfire to Showcase Enterprise Intelligence Leadership at Upcoming Industry Conferences - Business Wire

Bloomfire's new report highlights a $2.4 billion opportunity for companies adopting enterprise intelligence through improved knowledge management. The study, based on data from 10,000 Bloomfire customers, reveals that inefficient knowledge practices can impact 25% of annual revenue. The report emphasizes the transformative potential of treating knowledge as a strategic asset, enhancing decision-making, operational efficiency, and market dominance.

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Awards

Bloomfire Recognized for AI Leadership with Dual Industry Awards from KMWorld and CIOReview - Business Wire

Bloomfire has been recognized for its leadership in AI with dual awards from KMWorld and CIOReview. The company was included in KMWorld's AI 100 and named in CIOReviews 2025 list of Top AI Knowledge Management Software Platforms and Tools. These accolades highlight Bloomfire's innovation in transforming enterprise knowledge into dynamic, AI-ready intelligence, enhancing decision-making and productivity across organizations.

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Product

Faster Than the Competition: How Enterprise Intelligence Accelerates Product Development

Bloomfire has launched new generative AI and Enterprise Search features for its knowledge management platform. These enhancements enable faster knowledge creation and retrieval, improving productivity for enterprise users. Integration with document repositories supports scalable deployment across organizations, helping teams drive performance and make data-driven decisions.

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Product

The 7 Knowledge Management Trends Shaping 2025

Bloomfire introduces generative AI and enterprise search features to enhance knowledge management, boosting efficiency and collaboration across organizations.

Read more →

Bloomfire, Inc. Profile

Company Name

Bloomfire, Inc.

Company Website

https://bloomfire.com/

Year Founded

2010

HQ Location

1717 W. 6th Street, #100 Austin, TX 78703

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES B