Gainsight Customer Communities (formerly Insided) vs. Bloomfire: Comparing Best Knowledge Management Solutions 2026

Overview: Gainsight Customer Communities (formerly Insided) and Bloomfire as Knowledge Management Category solutions.

InSided and Bloomfire both cater to knowledge management needs but serve distinct market segments and operational workflows. inSided excels in engagement and content management, suitable for telecommunications and large enterprises. Bloomfire prioritizes collaboration and knowledge sharing, making it a strong choice for marketing and advertising industries. While both offer comprehensive support, inSided is skewed towards larger entities, whereas Bloomfire also addresses small business needs.

Gainsight Customer Communities (formerly Insided): InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.

Bloomfire: Bloomfire’s AI-based knowledge management software helps organizations unlock their potential. Information is efficiently organized and easily accessible.

Top use cases: Gainsight Customer Communities (formerly Insided) vs Bloomfire

Use cases tied to Gainsight Customer Communities (formerly Insided) and Bloomfire from verified data sources. Click any use case for supporting evidences.

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Gainsight Customer Communities (formerly Insided) Bloomfire

Top Capabilities: Gainsight Customer Communities (formerly Insided) vs Bloomfire

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Bloomfire
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Deployed Industries: Gainsight Customer Communities (formerly Insided) vs Bloomfire

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Market Segments: Gainsight Customer Communities (formerly Insided) vs Bloomfire

Share of peer evidence by company size for Gainsight Customer Communities (formerly Insided) and Bloomfire. Each product segments add up to 100%. Click any segment for supporting evidence.

Gainsight Customer Communities (formerly Insided) 100%
Bloomfire 100%
Gainsight Customer Communities (formerly Insided) Bloomfire
Key Capabilities Supported inSided focuses on engagement management, helpdesk management, and customer feedback management. → Bloomfire excels in knowledge management, collaboration, and content publishing. →
Business Goals inSided helps in acquiring customers, enhancing relationships, and scaling best practices. → Bloomfire aims to acquire customers, scale best practices, and enhance customer relationships. →
Core Features inSided boasts ease of data import, rich integration capabilities, and custom reporting. → Bloomfire stands out with robust analytics, data export, and broad integration options. →
Vendor Support inSided offers 24/7 support, phone support, and chat support. → Bloomfire provides 24/7 support, training, and email support. →
Segments and Industries inSided primarily serves telecommunications and large enterprises. → Bloomfire caters to marketing and advertising industries, as well as small to large enterprises. →
Operational Alignment inSided fits well within telecommunications and manufacturing workflows. → Bloomfire is designed for dynamic environments like marketing and advertising. →
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Applying your context and needs changes the comparison

Gainsight Customer Communities (formerly Insided) and Bloomfire: Best activities based on customer satisfaction

Most deployed common Activities for Gainsight Customer Communities (formerly Insided) and Bloomfire

What solutions does Gainsight Customer Communities (formerly Insided) and Bloomfire provide for Engagement Management?
Insided and Bloomfire both aim to enhance engagement within organizations. Insided focuses on building customer communities, fostering interaction and providing knowledge resources, while Bloomfire prioritizes knowledge sharing and collaboration among employees, enabling them to access and contribute information. Insided emphasizes active participation and community building, whereas Bloomfire focuses on knowledge accessibility and content creation. However, both tools have limitations, as both can require significant effort to maintain and manage effectively.
"...The ability to @mention other users to bring them into the conversation as well as useful email notifications make it easy to engage and stay connected...." Peer review by Daniel A.
"...Bloomfire can be used to fill many content and engagement gaps...." Peer review by Danica R., Bloomfire Administrator
How does Gainsight Customer Communities (formerly Insided) and Bloomfire address your Knowledge Management Challenges?
Insided focuses on building an online community and incorporates a knowledge base, while Bloomfire focuses primarily on providing a centralized knowledge base. Insided emphasizes user engagement and community interaction, making it easier for users to share knowledge, while Bloomfire offers a more structured approach for storing and retrieving information. Both tools provide functionalities for knowledge management, but Insided's community-driven approach makes it more suitable for collaborative knowledge sharing, while Bloomfire excels in organizing and readily accessing information within a company. However, both tools have limitations in managing larger knowledge bases.
"...So the Knowledge Base has been the most popular function, and as our community grows more questions will be answered by peers rather than through articles...." Peer review by Heather L., Director of Customer Success
"...They also offer a customer-centric knowledge base through their own tool that's a great place to learn about your new software system...." Peer review by Jess Hutton, UX and Knowledge Management Specialist, CLEARLINK
How efficiently Does Gainsight Customer Communities (formerly Insided) and Bloomfire manage your Content Management?
Insided and Bloomfire both offer content management features. Insided focuses on creating engaging content for customers and tracking its performance, while Bloomfire emphasizes sharing internal documents and knowledge. Insided features customizable design options and gamification elements, while Bloomfire enables content sharing from various cloud-based drives. Both tools have limitations, including challenges with search algorithms and content updates.
"...It's simple to set up with your own brand, colors, fonts, etc and create colorful engaging content for your customers to connect with...." Peer review by Chelsea R., Community Manager
"...That I can easily create content and processes for others to use, and that it is easy for people to engage and find this content...." Peer review by James C, Customer Assist Expert
What makes Gainsight Customer Communities (formerly Insided) and Bloomfire ideal for Training & Onboarding?
Insided emphasizes structured onboarding with dedicated customer success teams. Insided provides a strong focus on customer support during onboarding, while Bloomfire highlights ease of use and rapid onboarding. Insided prioritizes a more formal onboarding experience, while Bloomfire focuses on user-friendliness and self-service options. Some users have reported difficulties with both tools, highlighting the importance of individual user needs and preferences.
"...It has also been a pleasure to work with members of the InSided team all the way from the very first demo call through the onboarding process, leading up to our community launch day...." Peer review by Amanda M., Community Marketing Manager
"...I worked a bit with the Bloomfire development team with a list..." Peer review by Paul Ikeda, Computer Software

Gainsight Customer Communities (formerly Insided) in Action: Unique Activities

What Are the key features of Gainsight Customer Communities (formerly Insided) for Helpdesk Management?
Insided Helpdesk Management is a software solution that uses communities to provide self-service support. It integrates with existing channels and systems to offer a comprehensive solution for customer support and knowledge management. While this system can significantly reduce support costs and improve customer satisfaction, some aspects may require assistance from the support team.
"...With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros...." Testimonial by Ruud Huigsloot, Customer Contact Innovation Manager, T-Mobile

Bloomfire in Action: Unique Activities

What makes Bloomfire ideal for Collaboration?
Bloomfire facilitates collaboration by providing a centralized platform for knowledge sharing and interaction. The platform supports various content types, enabling teams to collaborate on projects and stay informed. Bloomfire currently lacks real-time co-editing functionality for collaborative document creation.
"...We were pleasantly surprised by the interface and collaborative capabilities...." Peer review by Brian R., Information Technology and Services

News

Latest Gainsight Customer Communities (formerly Insided) news

Gainsight strengthens AI-Native customer retention team with three ...

Gainsight has appointed three new executives to bolster its AI-native customer retention team. Grant Clarke will lead the Atlas business unit, Jack Leidecker will oversee security as Chief Security Officer, and Vijay Jegan will drive internal AI transformation. These appointments highlight Gainsight's focus on AI-driven operations and security, aiming to enhance customer trust and retention outcomes.

09/07/2026 - source

Latest Bloomfire news

Bloomfire Earns Second Consecutive KMWorld AI 100 Recognition

Bloomfire has been recognized for the second consecutive year in the KMWorld AI 100 list, highlighting its leadership in integrating AI into knowledge management. This recognition underscores Bloomfire's role in transforming fragmented information into strategic insights, enhancing decision-making capabilities for enterprises.

05/07/2026 - source