Comparison Summary
This comparison report of Gainsight Customer Communities (formerly Insided) vs. SmartBots is based on a specific set of business needs and context. The comparison uses 2098 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Gainsight Customer Communities (formerly Insided) and SmartBots
Gainsight Customer Communities (formerly Insided), Answerbase, Shelf.io, etc., belong to a category of solutions that help Knowledge Management, whereas SmartBots belong to a category of solutions that help Conversational Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gainsight Customer Communities (formerly Insided) covers Engagement Management, Helpdesk Management with Phone Calls, Knowledge Management with User Generated Content, Training & Onboarding, etc.
SmartBots focuses on Engagement Management, Knowledge Management, Training & Onboarding, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SmartBots
Focus area
SmartBots is better than Gainsight Customer Communities (formerly Insided) for
Software Failure Risk
About
A single community destination for all customer needs
Conversational AI for Enterprises
Age
2011
Financials
SERIES E
PRIVATE
Business Need
Total Processes
(we found evidences for)
46
18
Total Goals
(we found evidences for)
11
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
-
Enhance customer relationships
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Scale best practices
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Improve digital and social presence
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Improve ROI
-
Improve internal communications
-
Launch new products
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Build brand awareness
-
Manage risk
-
Increase customer life time value
-
Grow market share
- See 8 more
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Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve ROI
-
Improve consistency
-
Improve internal communications
- See 3 more
Top Channels
Channels Used
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games
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phone calls
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games
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phone calls
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
