Gainsight Customer Communities (formerly Insided) vs. Notion: Comparing Best Knowledge Management Solutions 2026

Overview: Gainsight Customer Communities (formerly Insided) and Notion as Knowledge Management Category solutions.

InSided and Notion are knowledge management solutions that cater to distinct operational needs and strategic objectives, helping businesses find the right fit based on user collaboration, data management, and support preferences. InSided is notably used in telecommunications and large enterprises, focusing on robust engagement and community management, while Notion excels in facilitating collaboration and managing workflows in diverse industries like marketing and IT.

Gainsight Customer Communities (formerly Insided): InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.

Notion: Notion blends everyday work apps into one. It serves as an all-in-one workspace for wikis, docs, and projects.

Top use cases: Gainsight Customer Communities (formerly Insided) vs Notion

Use cases tied to Gainsight Customer Communities (formerly Insided) and Notion from verified data sources. Click any use case for supporting evidences.

Gainsight Customer Communities (formerly Insided)
Notion
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Gainsight Customer Communities (formerly Insided) Notion

Top Capabilities: Gainsight Customer Communities (formerly Insided) vs Notion

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Gainsight Customer Communities (formerly Insided)
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Notion
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Deployed Industries: Gainsight Customer Communities (formerly Insided) vs Notion

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Gainsight Customer Communities (formerly Insided)
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Notion
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Deployed Market Segments: Gainsight Customer Communities (formerly Insided) vs Notion

Share of peer evidence by company size for Gainsight Customer Communities (formerly Insided) and Notion. Each product segments add up to 100%. Click any segment for supporting evidence.

Gainsight Customer Communities (formerly Insided) 100%
Notion 100%
Gainsight Customer Communities (formerly Insided) Notion
Key Capabilities Supported inSided facilitates engagement management and helpdesk management, crucial for maintaining customer relationships and building communities. → Notion enhances collaboration and workflow management, making it ideal for teams working on various projects and requiring smooth internal communication. →
Business Goals inSided helps acquire customers and enhance customer relationships, supporting large-scale digital and social presence. → Notion focuses on growing market share and improving internal communications, which is beneficial for teams looking to optimize internal processes. →
Core Features inSided's standout features include custom reports and robust integrations, aiding enterprises to manage data effectively. → Notion offers extensive custom reporting and ease of migration, allowing seamless transitions and data management. →
Vendor Support inSided provides 24/7 support along with chat and phone support, catering to users who require constant assistance. → Notion includes 24/7 support and user-friendly chat support, suitable for teams needing timely responses. →
Segments and Industries inSided is predominantly used by mid-market and large enterprises, particularly in telecommunications and IT sectors. → Notion caters to large enterprises and a variety of industries, notably marketing and advertising firms. →
Operational Alignment inSided is designed for large-scale operations, integrating well into enterprise-level workflows focused on community engagement. → Notion fits within small to large enterprise environments, facilitating operational workflows centered on enhancing team collaboration and process management. →
lightning

Applying your context and needs changes the comparison

Gainsight Customer Communities (formerly Insided) and Notion: Best activities based on customer satisfaction

Gainsight Customer Communities (formerly Insided) in Action: Unique Activities

How can Gainsight Customer Communities (formerly Insided) enhance your Engagement Management process?
The engagement management tool helps companies drive digital customer engagement. It provides features that track user engagement, support in-product knowledge sharing, and facilitate community building. The tool may not be the most efficient for follow-up issues.
"...It is also very user-friendly for end-users--simple to navigate and engage...." Peer review by Chelsea R., Community Manager
How can Gainsight Customer Communities (formerly Insided) enhance your Helpdesk Management process?
Insided Helpdesk Management is a software solution that uses communities to provide self-service support. It integrates with existing channels and systems to offer a comprehensive solution for customer support and knowledge management. While this system can significantly reduce support costs and improve customer satisfaction, some aspects may require assistance from the support team.
"...With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros...." Testimonial by Ruud Huigsloot, Customer Contact Innovation Manager, T-Mobile
What benefits does Gainsight Customer Communities (formerly Insided) offer for Training & Onboarding?
Insided offers a structured onboarding process that includes a dedicated customer success consultant. The onboarding process is designed to ensure a smooth transition and address any questions or concerns. While the onboarding experience is generally positive, some users have reported limitations with the level of formal product training.
"...I was mostly self-taught when coming onboard...." Peer review by Melanie, Customer Marketing, Copper Inc

Notion in Action: Unique Activities

Why is Notion the best choice for Collaboration?
Notion facilitates team collaboration through shared document editing, file sharing, and notification of changes. It allows teams to organize projects, maintain documentation, and track progress. Notion's collaboration features are best suited for smaller teams due to the potential for information overload with larger groups.
"...With an emphasis on supporting communication and collaboration within teams, Notion promises to make unlimited dashboard creation and report sharing intuitive to all by simplifying data collection...." Peer review
How efficiently Does Notion manage your Knowledge Management?
Notion facilitates knowledge management, internal documentation, and collaboration. It enables users to organize information in a structured manner, facilitating knowledge sharing and communication. A significant limitation is that Notion restricts users to 1,000 blocks per page.
"...The mixing between documents and the database and the linking between note make the product really powerful to handle knowledge management. ...." Peer review by Verified Reviewer, Financial Services
What makes Notion ideal for Workflow Management?
Notion supports the organization of schedules, workflows, and lists. It allows users to create custom workflows and metrics. Notion provides a flexible platform for workflow management, allowing users to tailor it to their specific needs. However, it requires effort to set up and use effectively as a team.
"...-Reduction in number of apps related to achieving the same task -Less stressful workflow management...." Peer review by Yash B, Co-Founder, Marketing and Advertising
How does Notion address your Content Management Challenges?
Notion facilitates content management, collaboration, and knowledge sharing. Users can easily create, edit, and share documents and notes. Notion's functionality is limited by its inability to automatically open shared links within the application.
"...From day one, expecting people to move out of wherever they were taking notes or sharing documents is a set up for failure...." Peer review by Agency
How does Notion facilitate Sales Document Management?
Notion facilitates document management by enabling collaborative creation, sharing, and storage of documents within a centralized platform. Users can access and share documents across teams, track progress on projects, and utilize the platform for knowledge sharing. Notion's document management capabilities are limited as it may not be suitable for managing highly complex or lengthy documents.
"...All 8 applications we reviewed previously had cookie cutter libraries for building new contracts...." Peer review by Ria H., Security Coordinator, Information Technology and Services

News

Latest Gainsight Customer Communities (formerly Insided) news

Gainsight strengthens AI-Native customer retention team with three ...

Gainsight has appointed three new executives to bolster its AI-native customer retention team. Grant Clarke will lead the Atlas business unit, Jack Leidecker will oversee security as Chief Security Officer, and Vijay Jegan will drive internal AI transformation. These appointments highlight Gainsight's focus on AI-driven operations and security, aiming to enhance customer trust and retention outcomes.

09/07/2026 - source

Latest Notion news

Building Shared Memory for AI Agents in Notion

Notion introduces Lore, an open-source tool providing shared, persistent memory for AI agents. Lore integrates with Notion to store experiential knowledge, follow-up tasks, decision records, and procedures, enhancing agent performance by offering a structured memory system. It supports improved retrieval and model evaluation, demonstrating significant performance lifts when relevant memories are available.

17/08/2026 - source