InSided and livepro are both integral to knowledge management solutions, but they cater to distinct customer needs and industries. InSided excels in integration and analytics, making it suitable for large enterprises in sectors like telecommunications and manufacturing. Conversely, livepro focuses on compliance and customer satisfaction, appealing to industries such as government administration and financial services. Both products offer comprehensive support, yet inSided's focus on user-generated content and large enterprises contrasts with livepro’s strengths in smaller scale implementations.
Gainsight Customer Communities (formerly Insided): InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.
livepro: Livepro enhances customer satisfaction by streamlining processes with its knowledge management software. Discover the ultimate CX solution today.
Top use cases: Gainsight Customer Communities (formerly Insided) vs livepro
Use cases tied to Gainsight Customer Communities (formerly Insided) and livepro from verified data sources. Click any use case for supporting evidences.
| Gainsight Customer Communities (formerly Insided) | livepro |
|---|---|
Top Capabilities: Gainsight Customer Communities (formerly Insided) vs livepro
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Gainsight Customer Communities (formerly Insided) vs livepro
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Gainsight Customer Communities (formerly Insided) vs livepro
Share of peer evidence by company size for Gainsight Customer Communities (formerly Insided) and livepro. Each product segments add up to 100%. Click any segment for supporting evidence.
| Gainsight Customer Communities (formerly Insided) | livepro | |
|---|---|---|
| Key Capabilities Supported | InSided supports engagement management, helpdesk management, and customer feedback management, aligning well with companies looking to enhance community and customer interactions. → | Livepro focuses on knowledge management and customer feedback management, ideal for firms aiming to bolster content accuracy and customer satisfaction. → |
| Business Goals | InSided facilitates acquiring customers and enhancing relationships, supporting strategic initiatives to scale best practices. → | Livepro aids in acquiring new customers and launching products, which can be critical for businesses looking to innovate and maintain a competitive edge. → |
| Core Features | InSided stands out with robust integration options and custom reporting, meeting enterprise needs for data-driven insights. → | Livepro highlights strong compliance features and custom reports, catering to sectors where regulatory adherence is crucial. → |
| Vendor Support | InSided offers 24/7 chat, phone, and email support, which is beneficial for enterprises with complex operational demands. → | Livepro provides comprehensive support with 24/7 availability and a focus on training and onboarding, suitable for organizations requiring dedicated guidance. → |
| Segments and Industries | InSided serves mid-market and large enterprises across telecommunications and manufacturing, indicating its effectiveness in handling large-scale operations. → | Livepro serves mid-market to small enterprises in government administration and financial services, reflecting suitability for smaller, regulated markets. → |
| Operational Alignment | InSided integrates well with firms emphasizing digital and social presence, aligning with companies tackling large-scale community interactions. → | Livepro fits into workflows focused on compliance and customer service, ideal for environments needing structured knowledge management. → |
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Gainsight Customer Communities (formerly Insided) and livepro: Best activities based on customer satisfaction
Most deployed common Activities for Gainsight Customer Communities (formerly Insided) and livepro
How does Gainsight Customer Communities (formerly Insided) and livepro address your Engagement Management Challenges?
"...Check Deezer's communities and see how we manage to interact with so many users!..." Peer review by Rafael V., Community manager
"...Increased efficiency, higher quality, higher staff satisfaction and engagement...." Peer review by Dhammika, Datacom
How can Gainsight Customer Communities (formerly Insided) and livepro optimize your Knowledge Management Workflow?
"...Our community driven knowledge base platform combines community and company content to make sure you always cover the whole spectrum of your customers questions...." Peer review from inSided
"...The livepro team are also passionate about knowledge management which adds up to a great solution...." Peer review by Luke, Customer Science
How does Gainsight Customer Communities (formerly Insided) and livepro facilitate Helpdesk Management?
"...The team is super flexible, helpful and really excited to help build your customer community and help center...." Peer review by Ben A.
"...livepro has a vast range of difference functionalities which helps the business support and engage with it's staff members...." Peer review by Hayley, RemServ
How efficiently Does Gainsight Customer Communities (formerly Insided) and livepro manage your Training & Onboarding?
"...They drink their own champagne well, and their Inspired community is an awesome resource for me as a customer, though I wish they had more structured "formal" training on their product during onboarding...." Peer review by Adam B., Director of Customer Education
"...The ease of use is the main thing I like about the software, creating the knowledge objects, updating information, reverting, training team members, searching for information, reporting, quizzes are all very easy to use...." Peer review by Geoff, Blue Mountains City Council
Gainsight Customer Communities (formerly Insided) in Action: Unique Activities
What makes Gainsight Customer Communities (formerly Insided) ideal for Content Management?
"...- The cross-domain search enabling for users to search content throughout the eco-system: blog, help center, university......" Peer review by John M., Customer Experience Programme & Operations Manager
livepro in Action: Unique Activities
How efficiently Does livepro manage your Customer Feedback Management?
"...The key to improving Customer Satisfaction, Employee Engagement and Compliance. ..." White Paper Knowledge Managment Systems
Integrations
Ecosystem partners each product commonly connects with.
Gainsight Customer Communities (formerly Insided)
News
Latest Gainsight Customer Communities (formerly Insided) news
Gainsight strengthens AI-Native customer retention team with three ...
Gainsight has appointed three new executives to bolster its AI-native customer retention team. Grant Clarke will lead the Atlas business unit, Jack Leidecker will oversee security as Chief Security Officer, and Vijay Jegan will drive internal AI transformation. These appointments highlight Gainsight's focus on AI-driven operations and security, aiming to enhance customer trust and retention outcomes.
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