Overview: Gainsight Customer Communities (formerly Insided) and Fiix as Knowledge Management Category solutions.
Both inSided and Fiix offer solutions in the Knowledge Management category, catering to diverse business needs through unique capabilities, features, and industry alignments. inSided excels in engagement and community management, benefitting industries like telecommunications and manufacturing. Fiix focuses on workflow and order management, primarily serving enterprise-level customers in fields like food and hospitality. While inSided provides extensive support options and integrations, Fiix balances strong compliance features with analytical capabilities. The choice depends on the business's operational focus and customer engagement requirements.
Gainsight Customer Communities (formerly Insided): InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.
Fiix: Fiix, an AI-powered CMMS platform, is trusted by over 4,000 maintenance teams to enhance asset management and performance. Asset maintenance is streamlined using Fiix's software.
Gainsight Customer Communities (formerly Insided) and Fiix: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
inSided supports community building, engagement management, and helpdesk management, aligning with needs for customer interaction and feedback. read more →
Fiix facilitates workflow, helpdesk, and order management, focusing on operational efficiency and streamlined communications. read more →
Business Goals
With inSided, businesses can enhance customer relationships, improve their digital presence, and scale best practices, supporting robust customer acquisition efforts. read more →
Fiix aids in scaling best practices, improving efficiency, and acquiring customers, tailoring solutions for improved market presence and ROI. read more →
Core Features
inSided boasts strong data import and export capabilities, with custom reporting and integration options that simplify content and knowledge management. read more →
Fiix leverages compliance and AI-powered features, complemented by robust analytics and data handling, addressing comprehensive management needs. read more →
Vendor Support
inSided offers round-the-clock support through chat, phone, and email, accommodating comprehensive vendor support preferences. read more →
Fiix provides 24/7 support via phone and chat, with email options, reflecting a balanced approach to customer assistance needs. read more →
Segments and Industries
inSided predominantly serves telecommunications and IT, with a strong midmarket and enterprise client base. read more →
Fiix is popular in manufacturing and hospitality, appealing to enterprises and mid-market businesses seeking workflow optimization. read more →
Operational Alignment
inSided fits well in environments requiring extensive engagement and content strategies, supporting medium to large enterprises. read more →
Fiix aligns with operational workflows demanding efficiency in large enterprises and offers scalable solutions for complex environments. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Gainsight Customer Communities (formerly Insided) in Action: Unique Use Cases
How does Gainsight Customer Communities (formerly Insided) facilitate Engagement Management?
How does Gainsight Customer Communities (formerly Insided) address your Helpdesk Management Challenges?
How does Gainsight Customer Communities (formerly Insided) address your Knowledge Management Challenges?
How can Gainsight Customer Communities (formerly Insided) enhance your Training & Onboarding process?
What benefits does Gainsight Customer Communities (formerly Insided) offer for Content Management?
Fiix in Action: Unique Use Cases
How does Fiix address your Workflow Management Challenges?
What benefits does Fiix offer for Order Management?
How can Fiix enhance your Communication Management process?
Integrations
Few Gainsight Customer Communities (formerly Insided) Integrations
News
Latest Gainsight Customer Communities (formerly Insided) News
Pulse 2025: Gainsight Reimagines the Customer Journey With Agentic Magic
Gainsight unveiled new AI-powered capabilities at Pulse 2025, introducing "Agentic Magic" to transform the customer journey. The enhancements deliver real-time customer engagement insights, automate retention and expansion workflows, and improve user adoption through in-app guidance and analytics. Gainsight's Customer Success platform now integrates Atlas AI Agents, supporting digital-led strategies and seamless onboarding for enterprise teams focused on retention, expansion, and product adoption.
