Overview: Gainsight Customer Communities (formerly Insided) and Screencastify as Knowledge Management Category solutions.
Both inSided and Screencastify provide solutions within the Knowledge Management sector, but they serve distinct needs. inSided excels in engagement and community building, ideal for larger enterprises in telecom and IT services. Screencastify focuses on content collaboration and sharing, favored in educational and software environments. While inSided supports diverse communication channels with robust vendor support, Screencastify centers on video-based interactions, appealing to sectors aiming to improve internal and customer-facing communications.
Gainsight Customer Communities (formerly Insided): InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.
Screencastify: Screencastify is a top Chrome screen recorder for education, allowing users to record, edit, and share videos quickly. It helps create lesson videos, assignments, and tutorials for easier assessments.
Gainsight Customer Communities (formerly Insided) and Screencastify: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
inSided supports engagement management, helpdesk management, and knowledge management, making it an excellent fit for enterprises seeking to manage customer interactions and internal knowledge efficiently. read more →
Screencastify facilitates collaboration and workflow management, particularly through content sharing and communication management, catering to teams looking to streamline their collaboration processes. read more →
Business Goals
inSided helps businesses acquire customers and enhance customer relationships while scaling best practices and improving their digital presence. read more →
Screencastify targets internal communication improvements, and aids in launching new products, primarily focusing on customer relationship enhancement and efficiency. read more →
Core Features
inSided offers features like integration, custom reports, and data import/export, which are critical for enterprises needing detailed analytics and seamless data handling. read more →
Screencastify emphasizes data import/export and ease of integration, with a focus on simple analytics, aligning with businesses looking for user-friendly data solutions. read more →
Vendor Support
inSided provides extensive vendor support with 24/7 availability, preferred by enterprises requiring round-the-clock assistance. read more →
Screencastify offers limited vendor support, including chat and email options, geared towards users with less complex support needs. read more →
Segments and Industries
inSided is predominantly used by telecommunications and IT services, thriving in mid to large-scale market segments. read more →
Screencastify is popular in education and computer software industries, appealing to small to mid-market segments. read more →
Operational Alignment
inSided aligns with workflows in larger enterprises, focusing on community interaction and content management at scale. read more →
Screencastify integrates into educational and software operational environments, assisting in content sharing and internal communications. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
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- High
Data
Support
Others
Gainsight Customer Communities (formerly Insided) in Action: Unique Use Cases
How efficiently Does Gainsight Customer Communities (formerly Insided) manage your Engagement Management?
What makes Gainsight Customer Communities (formerly Insided) ideal for Helpdesk Management?
What makes Gainsight Customer Communities (formerly Insided) ideal for Knowledge Management?
What makes Gainsight Customer Communities (formerly Insided) ideal for Training & Onboarding?
How can Gainsight Customer Communities (formerly Insided) enhance your Content Management process?
Screencastify in Action: Unique Use Cases
How does Screencastify address your Collaboration Challenges?
How can Screencastify optimize your Workflow Management Workflow?
Alternatives
Integrations
Few Gainsight Customer Communities (formerly Insided) Integrations
News
Latest Gainsight Customer Communities (formerly Insided) News
Pulse 2025: Gainsight Reimagines the Customer Journey With Agentic Magic
Gainsight unveiled new AI-powered capabilities at Pulse 2025, introducing "Agentic Magic" to transform the customer journey. The enhancements deliver real-time customer engagement insights, automate retention and expansion workflows, and improve user adoption through in-app guidance and analytics. Gainsight's Customer Success platform now integrates Atlas AI Agents, supporting digital-led strategies and seamless onboarding for enterprise teams focused on retention, expansion, and product adoption.
Latest Screencastify News
Screencastify, Modern Classrooms Project Partner to Amplify Impact of Video in the K-12 Classroom
Screencastify and the Modern Classrooms Project have formed a strategic partnership to enhance the use of video in K-12 education. The collaboration will integrate Screencastifys screen recording and video editing tools with Modern Classrooms Projects instructional model, aiming to support teachers in delivering personalized, blended learning experiences. This alliance targets improved student engagement and scalable professional development for educators using video technology in classrooms.
