Both inSided and Screencastify provide solutions within the Knowledge Management sector, but they serve distinct needs. inSided excels in engagement and community building, ideal for larger enterprises in telecom and IT services. Screencastify focuses on content collaboration and sharing, favored in educational and software environments. While inSided supports diverse communication channels with robust vendor support, Screencastify centers on video-based interactions, appealing to sectors aiming to improve internal and customer-facing communications.
Gainsight Customer Communities (formerly Insided): InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.
Screencastify: Screencastify is a top Chrome screen recorder for education, allowing users to record, edit, and share videos quickly. It helps create lesson videos, assignments, and tutorials for easier assessments.
Deployed Market Segments: Gainsight Customer Communities (formerly Insided) vs Screencastify
Share of peer evidence by company size for Gainsight Customer Communities (formerly Insided) and Screencastify. Each product segments add up to 100%. Click any segment for supporting evidence.
| Gainsight Customer Communities (formerly Insided) | Screencastify | |
|---|---|---|
| Key Capabilities Supported | inSided supports engagement management, helpdesk management, and knowledge management, making it an excellent fit for enterprises seeking to manage customer interactions and internal knowledge efficiently. → | Screencastify facilitates collaboration and workflow management, particularly through content sharing and communication management, catering to teams looking to streamline their collaboration processes. → |
| Business Goals | inSided helps businesses acquire customers and enhance customer relationships while scaling best practices and improving their digital presence. → | Screencastify targets internal communication improvements, and aids in launching new products, primarily focusing on customer relationship enhancement and efficiency. → |
| Core Features | inSided offers features like integration, custom reports, and data import/export, which are critical for enterprises needing detailed analytics and seamless data handling. → | Screencastify emphasizes data import/export and ease of integration, with a focus on simple analytics, aligning with businesses looking for user-friendly data solutions. → |
| Vendor Support | inSided provides extensive vendor support with 24/7 availability, preferred by enterprises requiring round-the-clock assistance. → | Screencastify offers limited vendor support, including chat and email options, geared towards users with less complex support needs. → |
| Segments and Industries | inSided is predominantly used by telecommunications and IT services, thriving in mid to large-scale market segments. → | Screencastify is popular in education and computer software industries, appealing to small to mid-market segments. → |
| Operational Alignment | inSided aligns with workflows in larger enterprises, focusing on community interaction and content management at scale. → | Screencastify integrates into educational and software operational environments, assisting in content sharing and internal communications. → |
Applying your context and needs changes the comparison
Gainsight Customer Communities (formerly Insided) and Screencastify: Best activities based on customer satisfaction
Gainsight Customer Communities (formerly Insided) in Action: Unique Activities
How efficiently Does Gainsight Customer Communities (formerly Insided) manage your Engagement Management?
"...And here, InSided has an Active usercommunity to engage with and learn from https://community.insided.com/..." Peer review by Anirban D., Community Manager
Why is Gainsight Customer Communities (formerly Insided) the best choice for Helpdesk Management?
"...- The cross-domain search enabling for users to search content throughout the eco-system: blog, help center, university......" Peer review by John M., Customer Experience Programme & Operations Manager
How can Gainsight Customer Communities (formerly Insided) optimize your Knowledge Management Workflow?
"...The ease of use, multifunctionality, and team - The platform is simple to handle for a solo community manager, offers much more than discussion forums (knowledge base, product updates, and ideation are so important to the direction online communities are going) and the inSided team is responsive and friendly...." Peer review by Brigid C., Sr. Community Manager
How can Gainsight Customer Communities (formerly Insided) enhance your Training & Onboarding process?
"...I've also been impressed with their support and onboarding teams and ease of integration with Zendesk, Salesforce, and Zapier...." Peer review by Administrator
Why is Gainsight Customer Communities (formerly Insided) the best choice for Content Management?
"...I also like the gamification, the possibility to add badges and curated content in a simple way...." Peer review by Juliana S., Community Specialist
Screencastify in Action: Unique Activities
How efficiently Does Screencastify manage your Collaboration?
"...I also like that you are able to screen share as well as add your own image/picture in picture to this...." Peer review by Nick A., District Staff Development Coordinator
How can Screencastify optimize your Workflow Management Workflow?
"...This is great tool for providing the business workflow demonstration related to any software...." Peer review by Adithya S, Adithya
IT and Other Capabilities
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Data
Support
Others
Business Setting
Gainsight Customer Communities (formerly Insided) peer evidence is 54% SMB and Mid-Market. Screencastify peer evidence is 55% Enterprise.
| Gainsight Customer Communities (formerly Insided) | Screencastify | |
|---|---|---|
| Peer score | 4.5 | 4.5 |
| Peer insights | 1457 | 1203 |
| Top industries |
Telecommunications 46.0%
Manufacturing 15.0%
Computer & Network Security 13.0%
|
Education 30.0%
Computer Software 27.0%
Information Technology And Services 18.0%
|
| SMB and Mid-Market | 54.0% | 45.0% |
| Enterprise | 46.0% | 55.0% |
| Pricing | Gainsight Customer Communities (formerly Insided) | Screencastify |
Integrations
Ecosystem partners each product commonly connects with.
Gainsight Customer Communities (formerly Insided)
News
Latest Gainsight Customer Communities (formerly Insided) news
Gainsight strengthens AI-Native customer retention team with three ...
Gainsight has appointed three new executives to bolster its AI-native customer retention team. Grant Clarke will lead the Atlas business unit, Jack Leidecker will oversee security as Chief Security Officer, and Vijay Jegan will drive internal AI transformation. These appointments highlight Gainsight's focus on AI-driven operations and security, aiming to enhance customer trust and retention outcomes.
Latest Screencastify news
Better Video Insights and Flexible Settings Are Now Available in Screencastify | Screencastify
Screencastify has introduced updates to its platform, enhancing Video Analytics and Video Settings. These updates provide educators and teams with better insights into viewer engagement and more flexibility in managing video assignments. Key features include enhanced viewer analytics, custom due dates, and settings to prevent skipping, improving video management for educational and professional use.
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